Fortra's Intermapper vs New Relic comparison

Fortra and New Relic are both solutions in the Network Monitoring Software category. Fortra is ranked #84, while New Relic is ranked #8 with an average rating of 8.0. Fortra holds a 0.4% mindshare in NMS, compared to New Relic’s 1.5% mindshare. Additionally, 100% of Fortra users are willing to recommend the solution, compared to 94% of New Relic users who would recommend it.

Fortra's Intermapper

Read 4 Fortra's Intermapper reviews

751 Views
706 Comparison Views

100% willing to recommend

New Relic

Read 168 New Relic reviews

12,960 Views
2,981 Comparison Views

94% willing to recommend

Fortra's Intermapper

New Relic

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 10, 2024

New Relic and Fortra's Intermapper compete in the network and application monitoring space. New Relic has an advantage in pricing and support, while Intermapper is noted for its comprehensive features.

Features: New Relic offers application performance monitoring, real-time alerting, and analytics supporting custom dashboards. Fortra's Intermapper specializes in network mapping, intuitive alerting, and visualizes real-time network performance.

Room for Improvement: New Relic could enhance its network mapping and visualization capabilities, simplify network-specific troubleshooting, and expand on intuitive alerting features. Fortra's Intermapper might benefit from improving application performance monitoring, enabling better custom dashboard analytics, and offering more proactive monitoring tools.

Ease of Deployment and Customer Service: New Relic provides streamlined cloud-based deployment with extensive customer support, including setup guidance and educational resources. Fortra's Intermapper offers straightforward installation with commendable support, focusing on network-focused troubleshooting and resource availability.

Pricing and ROI: New Relic features flexible pricing tiers with a focus on cloud-based solutions, offering cost-effectiveness for larger installations with extensive monitoring needs. Fortra's Intermapper presents competitive upfront costs, providing long-term value in network monitoring ROI.

To learn more, read our detailed Fortra's Intermapper vs. New Relic Report (Updated: December 2025).

Buyer's Guide

Fortra's Intermapper vs. New Relic

December 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Fortra's Intermapper

Ranking in Network Monitoring Software

84th

Average Rating

8.2

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in Network Monitoring Software

8th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

168

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

Mindshare comparison

As of January 2026, in the Network Monitoring Software category, the mindshare of Fortra's Intermapper is 0.4%, up from 0.2% compared to the previous year. The mindshare of New Relic is 1.5%, down from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Market Share Distribution
Product	Market Share (%)
New Relic	1.5%
Fortra's Intermapper	0.4%
Other	98.1%

Network Monitoring Software

Featured Reviews

Andrian Lubimov

SVP of Networking and Operations at Skywire Networks

It tremendously cuts down our troubleshooting timeframe, but needs advanced SLA monitoring and reporting

They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. I would love to see advanced SLA monitoring and reporting in this solution. They already have a lot of ingredients. They already have SNMP polling. It is really about what people are looking for from SLA monitoring, especially someone who looks at the network topology. You want to see your endpoints. You want to see half of your endpoints by simply analyzing ICMP or SNMP-based availability of your endpoints. Having an ability to define your group and how you bring devices into your group would be a huge benefit.

Read full review

BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"What is really cool about HelpSystems InterMapper is that because of its SNMP base, you can integrate all different makes and models on the same map. You, of course, can have more than one map, but you have an option to have visibility into the entire network from one centralized system. You can monitor IPs, routers, radios, DC power plants, and UPS. You can do it all from one network management and monitoring solution. That's what really makes HelpSystems Intermapper great. Another great thing about HelpSystems InterMapper is that you can really bundle different probes under one device. You can have a bundled device. You can monitor the physical status of a host based on the IP availability. You can also monitor services and actually see if anything happens. You can quickly determine whether it is the application layer, host layer, or network layer. HelpSystems Intermapper gives such a unique representation of a network. Ever since we started using HelpSystems InterMapper, we don't have to document everything in a detailed format and store it somewhere. Right now, it is really a combination of network topology, network monitoring, and network analyzing. So, in my opinion, it is awesome. When you have your SNMP topology defined, you don't require a dedicated NMS engineer to manage your system, which is another great thing about HelpSystems InterMapper. I see how our operators get so excited by having the ability to map a device or interface and connect interfaces together. HelpSystems InterMapper is also very operator friendly; not just user friendly, but also operator friendly. This is a unique feature, and it works really great."

"It's all today portal-based which is a good feature for us."

"It's a nice graphical interface, a nice map, that relates Layer 1 to Layer 3, virtually instantly, to the Helpdesk support staff. It provides a default place to get critical information so we can deploy our staff."

"The most valuable features are its: log history, real-time monitoring capabilities, accuracy - the number of false positives is very low, and the mapping features."

"The deep insights, which will give you the metrics (not a high level), so we can build out at the database level where the bottleneck is. This has been pretty helpful."

"The most valuable feature is the New Relic APM module to deep-dive into the application, to get bottlenecks to the surface, and to improve application performance. Also, the New Relic Insights module creates a real-time dashboard on application performance to create awareness for the DevOps team."

"It allows the restriction of privileges and control of users."

"It has helped my organization to dive deeper into the application using the APM module is very helpful."

"We were able to save $1,000 per month."

"As New Relic is already integrated with Drupal, we can get our projects done with best practice and with the best value that we believe in."

"The most valuable feature is the ability to manage the application flow."

"New Relic is easy to use even for someone with no knowledge; by seeing the dashboard, they can easily find out the application's health and notice what is happening."

More New Relic pros

Cons

"It's a smaller solution so tools are not as advanced as you would find in a larger solution"

"They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. I would love to see advanced SLA monitoring and reporting in this solution. They already have a lot of ingredients. They already have SNMP polling. It is really about what people are looking for from SLA monitoring, especially someone who looks at the network topology. You want to see your endpoints. You want to see half of your endpoints by simply analyzing ICMP or SNMP-based availability of your endpoints. Having an ability to define your group and how you bring devices into your group would be a huge benefit."

"I'd love to see more of the network management side of it coming back into it. If we were able to run scripts to bounce ports on switches, that would be great. It's asking a lot, but it's actually very doable because I do it through scripting into other products. If we could incorporate that directly into Intermapper, that would be fantastic."

"I would like to see the company implement the AI auto-baseline feature which Dynatrace has."

"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."

"The solution is quite expensive."

"It is very difficult to award the service level cycles at an endpoint level."

"It would help customers if there were an on-premises version available."

"In the next release, I'd like to see a better pricing structure."

"However, there could be problems or hiccups with the integration with Java-based services and microservices."

"New Relic can be improved by incorporating an automated incident analysis solution."

More New Relic cons

Pricing and Cost Advice

Information not available

"We feel it's a little bit pricey."

"The price was one of the reasons we chose this solution."

"The price depends on how many agents you want."

"We're paying for the New Relic APM license annually."

"Because of budget, we are not using the mobile app part of this tool."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"Cost is significant with a lot of extras."

"We deploy everything on AWS. Purchasing the product on AWS Marketplace made it easier for us."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Government

18%

Manufacturing Company

18%

Recreational Facilities/Services Company

University

Financial Services Firm

14%

Computer Software Company

10%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	71

Questions from the Community

Ask a question

Earn 20 points

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

See all answers

What needs improvement with New Relic Insights?

For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorit...

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Comparisons

SolarWinds VoIP & Network Quality Manager vs Fortra's Intermapper

Compared 36% of the time

Nmap vs Fortra's Intermapper

Compared 19% of the time

Meraki Dashboard vs Fortra's Intermapper

Compared 13% of the time

Zabbix vs Fortra's Intermapper

Compared 12% of the time

PRTG Network Monitor vs Fortra's Intermapper

Compared 10% of the time

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Dynatrace vs New Relic

Compared 10% of the time

Datadog vs New Relic

Compared 8% of the time

Splunk AppDynamics vs New Relic

Compared 6% of the time

Elastic Observability vs New Relic

Compared 4% of the time

Azure Monitor vs New Relic

Compared 3% of the time

More New Relic Competitors

Product Reports

Buyer's Guide

Network Monitoring Software

January 2026

Download Fortra's Intermapper product report

Buyer's Guide

New Relic

January 2026

Download New Relic product report

Also Known As

HelpSystems Intermapper

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Fortra's software frees you up to focus on what matters most, aligning IT and business goals to help organizations build a competitive edge. Intermapper is network monitoring software for organizations who want to monitor their IT infrastructure in real time.

With Intermapper, you can visualize all your physical and virtual network components on a live map and get up-to-date performance data on its availability. Powerful and user-friendly, Intermapper helps leading businesses prevent costly outages and maximize uptime for 24/7 availability of network resources.

Features include flexible monitoring for anything with an IP address, free probes to monitor different types of equipment from various vendors, dynamic network mapping, bandwidth monitoring, real-time alerts, and remote access. Our add-on integration with Automate allows you to remediate network failures and conduct network self-healing.

Intermapper runs on Mac, Windows, and Linux.

Fortra

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

New Relic

Sample Customers

Greater Media Detroit, University of British Columbia, Don's Farm Supply

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Buyer's Guide

Fortra's Intermapper vs. New Relic

December 2025

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