Fortra&#39;s Intermapper vs New Relic comparison

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Fortra's Intermapper

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Executive SummaryUpdated on Oct 10, 2024

New Relic and Fortra's Intermapper compete in the network and application monitoring space. New Relic has an advantage in pricing and support, while Intermapper is noted for its comprehensive features.

Features: New Relic offers application performance monitoring, real-time alerting, and analytics supporting custom dashboards. Fortra's Intermapper specializes in network mapping, intuitive alerting, and visualizes real-time network performance.

Room for Improvement: New Relic could enhance its network mapping and visualization capabilities, simplify network-specific troubleshooting, and expand on intuitive alerting features. Fortra's Intermapper might benefit from improving application performance monitoring, enabling better custom dashboard analytics, and offering more proactive monitoring tools.

Ease of Deployment and Customer Service: New Relic provides streamlined cloud-based deployment with extensive customer support, including setup guidance and educational resources. Fortra's Intermapper offers straightforward installation with commendable support, focusing on network-focused troubleshooting and resource availability.

Pricing and ROI: New Relic features flexible pricing tiers with a focus on cloud-based solutions, offering cost-effectiveness for larger installations with extensive monitoring needs. Fortra's Intermapper presents competitive upfront costs, providing long-term value in network monitoring ROI.

To learn more, read our detailed Fortra's Intermapper vs. New Relic Report (Updated: August 2026).

Fortra's Intermapper vs. New Relic

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Fortra's Intermapper

Ranking in Network Monitoring Software

80th

Average Rating

8.2

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in Network Monitoring Software

9th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (4th)

Mindshare comparison

As of August 2026, in the Network Monitoring Software category, the mindshare of Fortra's Intermapper is 0.5%, up from 0.3% compared to the previous year. The mindshare of New Relic is 1.5%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.5%
Fortra's Intermapper	0.5%
Other	98.0%

Network Monitoring Software

Featured Reviews

Andrian Lubimov

SVP of Networking and Operations at Skywire Networks

It tremendously cuts down our troubleshooting timeframe, but needs advanced SLA monitoring and reporting

They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. I would love to see advanced SLA monitoring and reporting in this solution. They already have a lot of ingredients. They already have SNMP polling. It is really about what people are looking for from SLA monitoring, especially someone who looks at the network topology. You want to see your endpoints. You want to see half of your endpoints by simply analyzing ICMP or SNMP-based availability of your endpoints. Having an ability to define your group and how you bring devices into your group would be a huge benefit.

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's all today portal-based which is a good feature for us."

"Put Intermapper in as your base to start from, hands-down."

"It's a nice graphical interface, a nice map, that relates Layer 1 to Layer 3, virtually instantly, to the Helpdesk support staff. It provides a default place to get critical information so we can deploy our staff."

"The solution has a couple of features which are really interesting; it's not a fancy or expensive solution but we wanted to have a cost effective one and it's doing its job pretty well."

"Right now, it is really a combination of network topology, network monitoring, and network analyzing, so, in my opinion, it is awesome."

"What is really cool about HelpSystems InterMapper is that because of its SNMP base, you can integrate all different makes and models on the same map. You, of course, can have more than one map, but you have an option to have visibility into the entire network from one centralized system. You can monitor IPs, routers, radios, DC power plants, and UPS. You can do it all from one network management and monitoring solution. That's what really makes HelpSystems Intermapper great. Another great thing about HelpSystems InterMapper is that you can really bundle different probes under one device. You can have a bundled device. You can monitor the physical status of a host based on the IP availability. You can also monitor services and actually see if anything happens. You can quickly determine whether it is the application layer, host layer, or network layer. HelpSystems Intermapper gives such a unique representation of a network. Ever since we started using HelpSystems InterMapper, we don't have to document everything in a detailed format and store it somewhere. Right now, it is really a combination of network topology, network monitoring, and network analyzing. So, in my opinion, it is awesome. When you have your SNMP topology defined, you don't require a dedicated NMS engineer to manage your system, which is another great thing about HelpSystems InterMapper. I see how our operators get so excited by having the ability to map a device or interface and connect interfaces together. HelpSystems InterMapper is also very operator friendly; not just user friendly, but also operator friendly. This is a unique feature, and it works really great."

"The graphical alerting with the ability to obtain a quick overview of a monitored device is my favorite feature."

"The most valuable features are its: log history, real-time monitoring capabilities, accuracy - the number of false positives is very low, and the mapping features."

"The most valuable feature of New Relic APM is the dashboard, New Relic Insights. I configured my own dashboard to monitor certain parameters."

"It's given us the ability for anyone to know how our customers experience our application."

"The alerting is by far the most valuable feature, closely followed by the way the platform correlates incidents across applications and components."

"The service maps that it creates, the health maps that it creates, the insights that it provides, etc., are all quite useful."

"The most valuable feature is New Relic Insights, and our customers are happy with the dashboard and the data that it displays and the correlation between the components."

"As a QA manager, it helps me to know exactly where to focus our attentions because we can pinpoint specifically where there may be issues -- where geographically, which browsers, which browser versions, and other very granular details."

"The solution offers good documentation."

"We appreciate the way that this solution allows us to monitor the ongoing status of the UI at any given time."

More New Relic pros

Cons

"They can do a better job with SLA reporting. It does some basic reporting, but it really doesn't offer the ability to monitor devices by groups, customers, or carrier to give an overall health performance of specifically-defined environments. That's where HelpSystems Intermapper could have done a better job. I would love to see advanced SLA monitoring and reporting in this solution. They already have a lot of ingredients. They already have SNMP polling. It is really about what people are looking for from SLA monitoring, especially someone who looks at the network topology. You want to see your endpoints. You want to see half of your endpoints by simply analyzing ICMP or SNMP-based availability of your endpoints. Having an ability to define your group and how you bring devices into your group would be a huge benefit."

"I'd love to see more of the network management side of it coming back into it."

"I have seen instances where Intermapper does not seem to recover from network changes."

"It's a smaller solution so tools are not as advanced as you would find in a larger solution"

"I'd love to see more of the network management side of it coming back into it. If we were able to run scripts to bounce ports on switches, that would be great. It's asking a lot, but it's actually very doable because I do it through scripting into other products. If we could incorporate that directly into Intermapper, that would be fantastic."

"New Relic APM generates weekly performance reports, but they aren't really actionable."

"The browser isn't exactly reliable."

"The solution does not provide input on how the page performs in a big group. It just says that the page performance is bad, but it does not say what can be done to improve it. If they could provide some insight or guidance on how to make improvements, that would be a big help."

"There is a picture which goes to your browser and it monitors requests from other users. However, it's impossible to use now because the price is very high."

"I find New Relic to be somewhat expensive."

"It’s generally stable, but last year it was a little flaky."

"Doesn't recognized some third party transaction traces."

"Some AIOps are missing in New Relic APS, and I would like to see more features in this area."

More New Relic cons

Pricing and Cost Advice

Information not available

"The solution is less expensive than AppNeta."

"This solution required a license and it is better than some other competitors."

"New Relic is either free with low retention and minimal functionalities, or expensive with full options and retention."

"The solution is quite expensive. It costs around $5,000 a month. There aren't any additional costs above that."

"Because of budget, we are not using the mobile app part of this tool."

"The price of New Relic could improve. It is expensive."

"The solution is priced reasonably. New Relic APM is one of the best products for me because it's economical, so anyone can easily pick it over other solutions and use it."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Government

12%

Construction Company

10%

Outsourcing Company

10%

Comms Service Provider

Financial Services Firm

14%

Outsourcing Company

Manufacturing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

Questions from the Community

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

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What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

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Compared 2% of the time

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Product Reports

Network Monitoring Software

Download Fortra's Intermapper product report

Download New Relic product report

Also Known As

HelpSystems Intermapper

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Fortra's Intermapper offers real-time network mapping and monitoring, ideal for IT teams seeking a reliable visualization and alerting tool to maintain uptime and connectivity.

Ideal for IT environments, Fortra's Intermapper provides dynamic and intuitive network mapping capabilities. Known for its ability to display an up-to-date graphical view of IT infrastructure, this solution enables proactive monitoring through instant alerts and performance insights. It helps IT teams swiftly address potential issues, ensuring consistent connectivity and performance.

What are the key features of Fortra's Intermapper?

Real-Time Network Mapping: Displays live network status for immediate infrastructure insight.
Customizable Alerts: Allows personalized notifications for targeted problem-solving.
Performance Monitoring: Tracks metrics to preemptively identify potential disruptions.
Cross-Platform Compatibility: Supports different operating systems for wider usability.
Historical Data Maintenance: Retains past network data for trend analysis and reporting.

Which benefits or ROI can users expect from Fortra's Intermapper?

Improved Network Visibility: Enhances understanding of network status and layout.
Faster Issue Resolution: Real-time alerts and monitoring minimize downtime.
Cost Efficiency: By reducing outages, operational costs decrease significantly.
Enhanced User Experience: Stable networks boost overall end-user satisfaction.

In industries such as healthcare, finance, and education, Fortra's Intermapper is a vital tool for maintaining high network performance and reliability. It plays a crucial role in environments where uptime is critical, ensuring that network issues are resolved swiftly to support essential operations.

Fortra

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

Greater Media Detroit, University of British Columbia, Don's Farm Supply

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Fortra's Intermapper vs. New Relic