We performed a comparison between Fortinet FortiMail and Kiteworks based on real PeerSpot user reviews.
Find out in this report how the two Email Security solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution is very easy to use. All you have to do is to assign the license to the end-user and it's done. The customer will only have the feature activated, and the solution will monitor the emails to determine if they are a threat or not."
"The most valuable feature is protection against malicious links, fishing, and impersonation. You can train people to be aware of these threats, but they're not always careful. When they're using their phones between meetings, they click on a link, and it's game over."
"Microsoft Defender for Office 365 helps people to work remotely. It is a secure solution. We don't need to use our company's computers or get VPN connections to the networks. I can control how they share screens and what they send to the devices. It keeps our organizations confidential and sensitive information safe."
"Microsoft Defender has a feature to protect each and every attachment. Even if it's an encrypted attachment, it will check for any potential threats."
"Safe attachments, safe links, policies, and the ability to protect from zero-day threats are the most valuable features."
"Does a thorough job of examining email and URLs for malicious content."
"The initial setup was easy."
"Defender for Office 365 has helped eliminate having to look at multiple dashboards and that is the aspect I like most about it. It is simpler, effective, and convenient. The users like the process efficiency."
"Troubleshooting is very simple because you can see where the email was not delivered and why it would be considered as spam."
"I like the anti-spam and security features of Fortinet FortiMail, and that its features complement each other."
"The number of false positives is minimal."
"The solution can scale."
"The user quarantine feature in the solution is good...It is a stable solution."
"It is one of the most efficient solutions in our environment. We have more than nine hundred users. All of these users are protected by Fortinet FortiMail."
"The most valuable feature of the solution is its interface, allowing users to get around the solution easily. The integration capabilities in the solution are also very easy."
"It can block a lot of fake emails."
"I like Kiteworks or Accellion because it's continuously upgraded. I also know that it probably works with a lot of clients."
"The most valuable feature is the ability to allow end-users to manage their own information and data with minimal administration. That's the best feature from my perspective."
"The top two features are the two-factor authentication, which is pretty good. It's easily understood by the users. And their API is rather robust. We have numerous integrations that work off the API."
"The best part of this solution is that we can generate multiple reports about how the data is transferred and about user information or IP."
"The solution removes the limitations with file attachment size that is found with regular email."
"We could see whether the customer with whom we shared a file had downloaded it, which was not available with GitHub."
"The solution can be used remotely; it's easy to upload and share files."
"The benefits that Kiteworks has provided to its customers in terms of data sovereignty."
"The visibility for the weaknesses in the system and unauthorized access can be improved."
"We need to be able to whitelist data at the backend."
"They have moved features from one console to another. Things have been moved around in the interface and it takes me time to find where certain features are."
"About eight months ago, we started to measure the quantity of phishing and spam that we have been receiving, and it has been increasing a lot. That means that protection for our email is not as good as we were expecting."
"There is room for improvement with the UI."
"You should be able to deploy Defender for every subscription without the need to add servers."
"One area for improvement is integration. For example, when it comes to external SaaS platforms, we were not able to get a lot of information on integrations with such apps for security and authentication."
"Too many false positives and lacks an accurate capability to detect malicious SharePoint sites."
"Sometimes, the tool flags legitimate incoming traffic as spam."
"Issues with the current email search functionality."
"It is not easy to install."
"High Availability needs improvement."
"The solution could improve by making the UI more user-friendly and increasing spam and threat detection capabilities."
"There are features that other solutions have that this one is lacking, such as reporting options. I hope in future releases they advance their features list."
"Limited ability to upgrade hardware may lead to some performance issues that might otherwise be improved."
"The web console management interface could be improved."
"File location could be improved."
"We have experienced a few hiccups and bugs when using the admin console and from a user perspective."
"There is no offboarding process for end-users in Kiteworks. It's a manual process. There is no automated syncing with LDAP and checking to see if the account is still active. It's a manual process to get people out of here, which isn't the best way."
"The one feature, which I have also requested directly to Kiteworks, is to have a scheduled upgrade function. Currently, one of my engineers logs in after hours for the upgrade. We're a hospital, and we're 24/7, but the primary users are seven to five. So, we log in the early evening just to push a button to tell it to do the update. It would be nice if that could be very easily scheduled."
"Kiteworks could benefit from enhancing the proposal knowledge base section, specifically regarding the type of work involved. Currently, the knowledge base seems insufficiently dedicated to this topic, making it challenging for new users to access the relevant administrative law. Improving the visual aids and providing clearer explanations could alleviate this issue."
"I would like to see immediate releases of fixes because now it takes at least a week. If that time span can be reduced to one day or two days, that would be very helpful for users so that things are sorted and transactions work smoothly."
"In my experience, their technical support can be a little slow."
"It would be nice if Kiteworks could provide a free version of the platform so that it could be used for a certain number of file transfers. We could be charged a fee if we exceeded the number of allotted file transfers."
More Microsoft Defender for Office 365 Pricing and Cost Advice →
Fortinet FortiMail is ranked 5th in Email Security with 57 reviews while Kiteworks is ranked 13th in Email Security with 12 reviews. Fortinet FortiMail is rated 8.6, while Kiteworks is rated 8.8. The top reviewer of Fortinet FortiMail writes "Good GUI and configuring security policies is easy but the pricing needs improvement". On the other hand, the top reviewer of Kiteworks writes "A unified, secure way to share sensitive content, with no file size limitations". Fortinet FortiMail is most compared with Cisco Secure Email, Microsoft Exchange Online Protection (EOP), Barracuda Email Security Gateway, Fortinet FortiMail Cloud and Proofpoint Email Protection, whereas Kiteworks is most compared with Sterling Commerce Connect:Direct, MOVEit, Fortra's GoAnywhere MFT, SharePoint and Cisco Secure Email Threat Defense. See our Fortinet FortiMail vs. Kiteworks report.
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