We performed a comparison between Forcepoint Secure Web Gateway and Symantec Cloud Secure Web Gateway based on real PeerSpot user reviews.
Find out in this report how the two Secure Web Gateways (SWG) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The protection offered by the product is the most valuable feature. It detects vulnerabilities or traps on our users' phones and then prompts them to clean up their devices. Tools we used previously would only discover, which required us to gather information on the backend, so Lookout is a welcome upgrade."
"The most valuable features are the antivirus as a whole, the anti-malware, and all of the protection features that scan our enterprise devices."
"The solution is stable."
"On the outside, the main differentiation is because Lookout ingest. They have ingested basically all of the apps for the last ten years and all the versions of all the apps, and we have that in a corporate database that allows us to do very large-scale machine learning and analysis on that data set. That's not something that any of the competitors really have the capability to do because they don't have access to the data set. A lot of the apps you can no longer get them because that version of the app is five or six years old, and it just doesn't exist anywhere anymore, except within our infrastructure. So, the ability to have that very rich dataset and learn from that dataset is a real differentiator."
"It's stable and reliable."
"The Forcepoint client software can be downloaded on a user's machine so that it can filter the sites from home or the office. That's one of the biggest features. We can use it for filtering our laptops for our users at any place."
"Ability to send decrypted traffic to other security solutions for inspection."
"The solution provided our organization with easy and secure internet access."
"It has protected clients against cyberattacks."
"The initial setup is not complex."
"The critical role is web URL filtering."
"Secure Web Gateway's most valuable features are firewall blocking and anti-malware scanning."
"I would rate my experience with the initial setup an eight out of ten, where one is difficult, and ten is easy to set up. It was pretty straightforward."
"This solution does not require much administration."
"The product is easy to install and deploy on the cloud."
"We just submitted an enhancement request reflecting the main area we want to see improvement in; the APIs. Currently, we're able to build dashboards, but it's somewhat backward because we use our MDM API to create them. Lookout should provide API to customers so we can query our data and use it in our cloud, and this is the only outstanding area for improvement with the product right now."
"The stability depends on the service from where you access it. Because sometimes, the place you are in, you have Gateway. You don't have Gateway. The gateway is overutilized. At the end, you need to go through their gateways. And this is the key point here. You have a tracking point. If it's not well orchestrated, and it scales up as you add more to the existing team, you will suffer"
"Lookout was moving into the SSE space. And so their work on SecureWeb Gateway and SD-WAN is still sort of evolving."
"From the analysis that we've done, they do seem to be maybe a step behind in trying to enter the market with a new solution. But when they do pick up, they do come out with some good products."
"The availability of clusters is limited, and the product is very unstable. The development team is slow as well."
"It's the support that's the problem because that's a different question from the product itself — it's the Achilles heel."
"We have had latency issues."
"The documentation is almost too much, it could be laid out in an easier to understand."
"It has a problem with tablets and the iPhone. It's not filtering on these platforms. It filters on Windows but not iOS or Android."
"What's missing in Forcepoint Secure Web Gateway is a specific level of micro-control on protocols or devices, for example, where you can control a particular user or user device."
"But the deployment could be easier. It might take from one day to three days. Usually, that involves an engineer from the vendor and a working team at the enterprise."
"A room for improvement in Forcepoint Secure Web Gateway is the support it offers. It's very bad. What I'd like to see in the next release of the product is for it to be less complicated because at the moment Forcepoint Secure Web Gateway is more complicated than other products. Sometimes issues come up that you can't solve without the support team. For example, you should write the root password to fix the issue. In the next release of the product, it would be good if it had an easy-to-use interface. Troubleshooting issues in Forcepoint Secure Web Gateway should be less complicated as well."
"Symantec Cloud Secure Web Gateway can be improved by giving customers more ability to provide feedback on the categorization of websites and the site review portal."
"WSS runs slowly sometimes, I would like for this to be looked into."
"The product is cost-effective, considering its features, technology, and support services."
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Forcepoint Secure Web Gateway is ranked 6th in Secure Web Gateways (SWG) with 47 reviews while Symantec Cloud Secure Web Gateway is ranked 27th in Secure Web Gateways (SWG) with 3 reviews. Forcepoint Secure Web Gateway is rated 7.8, while Symantec Cloud Secure Web Gateway is rated 8.0. The top reviewer of Forcepoint Secure Web Gateway writes "Simple to set up, reliable, and offers great reporting". On the other hand, the top reviewer of Symantec Cloud Secure Web Gateway writes "Efficiently blocks unwanted web content and malicious websites and very stable solution ". Forcepoint Secure Web Gateway is most compared with Zscaler Internet Access, Cisco Umbrella, Symantec Proxy, Fortinet FortiProxy and Fortinet FortiGate SWG, whereas Symantec Cloud Secure Web Gateway is most compared with . See our Forcepoint Secure Web Gateway vs. Symantec Cloud Secure Web Gateway report.
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