Try our new research platform with insights from 80,000+ expert users

Files.com vs MOVEit comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.1
Files.com enhances efficiency and reduces costs, though quantifying savings remains challenging without precise data tracking.
Sentiment score
4.2
MOVEit delivered substantial first-year returns with immediate cost savings, improved satisfaction, and efficient file management despite minor feature requests.
I have seen a return on investment using Files.com over other methods, saving money and time.
Chief Executive Officer at Verified Backups
However, I know it's definitely saved time, and everybody's happy with it, as it serves as a one-stop solution for most things that we need to do.
IT Manager at a non-profit with 51-200 employees
I have seen a return on investment as it has helped us streamline what we do; there's obviously some cost-cutting that takes place because of the time we save.
Director at Kitten D'Amour
 

Customer Service

Sentiment score
7.8
Files.com excels in customer support with prompt, expert service, especially in technical areas like API integration and cloud storage.
Sentiment score
5.4
MOVEit customer service is generally effective with responsive support, though some users note delays and prefer alternative solutions.
The customer service rating is a ten out of ten, as they are pretty quick and accurate in supporting technical issues.
Lead Consultant at Infosys
Files.com's customer support is excellent, second to none.
IT Manager at a non-profit with 51-200 employees
The tech support team is willing to work directly with clients to connect APIs.
EVP at a financial services firm with 11-50 employees
For the cloud environment, they had taken only 16x5 support, but for the on-premises, they had taken 24x7 support.
Project Manager at Cognizant
 

Scalability Issues

Sentiment score
6.8
Files.com is scalable, user-friendly, enables easy integration, and meets organizational needs, despite occasional large-scale upload challenges.
Sentiment score
6.3
MOVEit is highly scalable, efficiently managing growth and large data transfers, with user confidence in its expansion capabilities.
From one to ten, the scalability rating is a ten.
Lead Consultant at Infosys
Files.com's scalability is very easy to manage, as they have child domains or child sites within the main site that I can expand on the fly without needing any technical support.
IT Manager at a non-profit with 51-200 employees
It is easy to scale in a few ways, such as simply onboarding new customers quickly
Chief Executive Officer at Verified Backups
The scalability of MOVEit is not an issue; it scales up easily to handle large volumes of data when customers need to transfer it.
Support Engineer at a tech services company with 10,001+ employees
 

Stability Issues

Sentiment score
8.2
Files.com is praised for its perfect stability, with zero downtime, no bugs, and 100% uptime reliability.
Sentiment score
6.8
MOVEit is stable with occasional issues during upgrades, but users appreciate its reliability, performance, and response improvements.
Files.com is pretty reliable, and we have not faced any downtime or any bug.
Lead Consultant at Infosys
I haven't seen any lagging, crashing, downtime, or any sort of instability with Files.com.
Founder and CEO at DMajor Productions Ltd
I have not faced any downtime or outages with it anywhere.
Support Engineer at a tech services company with 10,001+ employees
The server sometimes becomes unresponsive or crashes, causing MOVEit jobs to fail and generating multiple tickets.
Technical Lead at HCLSoftware
We were hit by malicious malware attacks in the last two years more comparatively.
Project Manager at Cognizant
 

Room For Improvement

Users seek simplified data access, clearer user management, easier share links, and more flexible pricing on Files.com.
MOVEit needs improved data handling, security, scalability, interface, and support features for better user experience and connectivity.
My third concern is that I now need to cancel it and no one has replied to me, and they've just charged me again, which is annoying because I wanted to be able to cancel and you cannot cancel within the platform.
Founder and CEO at DMajor Productions Ltd
The features you want to have, such as 24/7 premium technical support or data security standards, are included in their costly packages that need to be subscribed to.
Lead Consultant at Infosys
One area where Files.com can be improved is that it has a very expensive cost model.
Sales and Business Development at The Dot
Improving SharePoint connectivity usage, which has limitations, would open up considerable usage and enhance MOVEit significantly.
Senior Technical Support Engineer at a computer software company with 10,001+ employees
If I have to pull a task report for a specific requirement such as its history and task attributes, the report doesn't come in a CSV format, which is consumable.
Project Manager at Cognizant
We would also want to add new capabilities, and incorporating artificial intelligence could be useful as well.
Support Engineer at a tech services company with 10,001+ employees
 

Setup Cost

Enterprise buyers find Files.com pricing fair, appreciating flexible licensing and discounts despite some noting higher costs over time.
MOVEit users consider pricing reasonable; additional support incurs extra costs, but the product is viewed as cost-effective.
I think the pricing is fair, the setup cost was very easy, and licensing allows me to choose a larger number of user accounts to receive a discount.
Chief Executive Officer at Verified Backups
I thought it was a very fair price, and we've been there three years, ready, eager, and excited to sign up for another three years with an increased license count, which I think is going to increase by 200.
IT Manager at a non-profit with 51-200 employees
A couple of years into use, the price did go up more than anticipated, but not more than the value of the platform was seen to be worth.
Director, Systems & DevOps at a tech services company with 501-1,000 employees
 

Valuable Features

Files.com provides secure, efficient file sharing with intuitive interface, strong integrations, robust permissions, and reliable technical support.
MOVEit provides secure, user-friendly file transfer with robust encryption, automation, and monitoring features ensuring data integrity and protection.
The encryption, decryption on the fly, live links and inboxes stand out as great features.
IT Manager at a non-profit with 51-200 employees
When I say technical support is phenomenal, I recall when I was first evaluating Files.com and was not yet a paying customer; I had a couple of really good thirty-minute tech support phone calls or Zooms from some of the different tech people at Files.com while setting it up on my AWS server to receive files from my clients.
Chief Executive Officer at Verified Backups
The biggest use case is integrating with S3 as either a mount point or a sync point so that file gateways can present those files to systems that use SMB/CIFS shares on a Windows environment.
Director, Systems & DevOps at a tech services company with 501-1,000 employees
When files are placed in the transfer server, they are completely encrypted, and even administrators with access to the storage service cannot identify files due to different IDs.
Senior Technical Support Engineer at a computer software company with 10,001+ employees
MOVEit encryption features protect data during transfer.
Technical Lead at HCLSoftware
The file transfer utility of MOVEit is most user-friendly and easy to understand.
Project Manager at Cognizant
 

Categories and Ranking

Files.com
Ranking in Managed File Transfer (MFT)
8th
Average Rating
9.2
Reviews Sentiment
6.1
Number of Reviews
10
Ranking in other categories
No ranking in other categories
MOVEit
Ranking in Managed File Transfer (MFT)
4th
Average Rating
8.2
Reviews Sentiment
6.3
Number of Reviews
18
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the Managed File Transfer (MFT) category, the mindshare of Files.com is 0.7%, up from 0.1% compared to the previous year. The mindshare of MOVEit is 7.9%, down from 9.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Managed File Transfer (MFT) Market Share Distribution
ProductMarket Share (%)
MOVEit7.9%
Files.com0.7%
Other91.4%
Managed File Transfer (MFT)
 

Featured Reviews

Ajay Kadu - PeerSpot reviewer
Lead Consultant at Infosys
Secure file sharing has become straightforward and meets strict compliance needs
Files.com is a secure and easy-to-setup product with multiple integration options for on-premise servers or any of the public cloud servers. The setup is quite easy, and they follow all the data security standards, making it easy to set up and use. Files.com has an option to set permissions. We can have Active Directory-based corporate authentication as well as local user creation on their platform, and we can manage permissions independently. We can give all the rights to the end-user. They can set up their folders and permissions the way they want. The solution is flexible, allowing users to choose what they want to share with internal parties or external vendors and what kind of rights they want to give on folders and files. Everything is granular permissions by administrator and by end-user, and it is quite easy to set the permissions. Files.com uses standard HTTPS, ensuring encrypted transfer of files from the main point to the end-user. They follow all the top data security standards, like the European standard or the US standard. Whatever country we are operating from, they have all the compliances listed on their platform, which is why we chose to go with them. The benefit is that Files.com is a platform we do not have to manage, so the infrastructure is there at their end. We just have a web interface, and for end-users, they also have a desktop application. We just have to access the web interface and can set it up the way we want our file-sharing setup. Logs are there, so we can review who is accessing what, what kind of data is being accessed, and what kind of action is being taken.
Kiran Raju L - PeerSpot reviewer
Project Manager at Cognizant
User adaptability impresses with room for enhanced reporting features
The solution lacks a flow view wherein you will not be able to see the integrated jobs in a flow diagram view. This becomes trickier to understand which flow is failing unless you were part of the design team. Reporting for MOVEit needs a lot more work. For example, if I have to pull a task report for a specific requirement such as its history and task attributes, the report doesn't come in a CSV format, which is consumable. It always comes in a scripted format. When you have to show the report to management, they don't understand the scripted format. They need everything in Excel. The reporting feature needs to work on having it in an Excel format. It has been pretty stable, but we were hit by malicious malware attacks in the last two years more comparatively. Depending upon the type of license that is owned and the support with the license, it is up to par with other leading marketing tools.
report
Use our free recommendation engine to learn which Managed File Transfer (MFT) solutions are best for your needs.
879,711 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Computer Software Company
21%
Real Estate/Law Firm
18%
Wholesaler/Distributor
16%
Outsourcing Company
7%
Financial Services Firm
18%
Insurance Company
9%
Manufacturing Company
9%
Healthcare Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise1
Large Enterprise2
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise1
Large Enterprise16
 

Questions from the Community

What is your experience regarding pricing and costs for Files.com?
My experience with pricing, setup cost, and licensing has been positive; I think the pricing is fair, the setup cost was very easy, and licensing allows me to choose a larger number of user account...
What needs improvement with Files.com?
Most of the content is pretty well listed on their portal. The only thing is that their pricing may be somewhat not suitable for many customers. I find it a little costly. For a small organization,...
What is your primary use case for Files.com?
I am from the IT department for my company, and we have been using Files.com for one of our customers for the last five to six months. We are a customer of Files.com. The main purpose is for secure...
What do you like most about MOVEit?
The automation is generally very simple that helps with operational efficiency. Since we mainly created interfaces and scheduled transfers, the tool itself handled the file transfer automation.
What needs improvement with MOVEit?
From the support perspective, the logging system could be improved. When MOVEit jobs fail and vendor support is needed, sometimes vendor contact details are not properly documented. This creates is...
What is your primary use case for MOVEit?
We are from a software organization where we have a US healthcare project. The hospitals use the application for file transfer from one location to another location, transferring banking, financial...
 

Comparisons

 

Also Known As

No data available
Ipswitch File Transfer, Ipswitch Managed File Transfer
 

Overview

 

Sample Customers

Information Not Available
Cambridgeshire County Council, Capita Document & Information Services, Enterasys, City of Guelph, Hermes
Find out what your peers are saying about Files.com vs. MOVEit and other solutions. Updated: December 2025.
879,711 professionals have used our research since 2012.