

Find out in this report how the two Managed File Transfer (MFT) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
I have seen a return on investment using Files.com over other methods, saving money and time.
However, I know it's definitely saved time, and everybody's happy with it, as it serves as a one-stop solution for most things that we need to do.
I have seen a return on investment as it has helped us streamline what we do; there's obviously some cost-cutting that takes place because of the time we save.
The customer service rating is a ten out of ten, as they are pretty quick and accurate in supporting technical issues.
Files.com's customer support is excellent, second to none.
The tech support team is willing to work directly with clients to connect APIs.
Regarding the technical support of IBM Sterling File Gateway, I would rate their job about nine.
From one to ten, the scalability rating is a ten.
Files.com's scalability is very easy to manage, as they have child domains or child sites within the main site that I can expand on the fly without needing any technical support.
It is easy to scale in a few ways, such as simply onboarding new customers quickly
Files.com is pretty reliable, and we have not faced any downtime or any bug.
I haven't seen any lagging, crashing, downtime, or any sort of instability with Files.com.
My third concern is that I now need to cancel it and no one has replied to me, and they've just charged me again, which is annoying because I wanted to be able to cancel and you cannot cancel within the platform.
The features you want to have, such as 24/7 premium technical support or data security standards, are included in their costly packages that need to be subscribed to.
One area where Files.com can be improved is that it has a very expensive cost model.
When there is an audit requiring proof that a file has gone in a secure way, most customers have not been able to prove it.
I think the pricing is fair, the setup cost was very easy, and licensing allows me to choose a larger number of user accounts to receive a discount.
I thought it was a very fair price, and we've been there three years, ready, eager, and excited to sign up for another three years with an increased license count, which I think is going to increase by 200.
A couple of years into use, the price did go up more than anticipated, but not more than the value of the platform was seen to be worth.
The encryption, decryption on the fly, live links and inboxes stand out as great features.
When I say technical support is phenomenal, I recall when I was first evaluating Files.com and was not yet a paying customer; I had a couple of really good thirty-minute tech support phone calls or Zooms from some of the different tech people at Files.com while setting it up on my AWS server to receive files from my clients.
The biggest use case is integrating with S3 as either a mount point or a sync point so that file gateways can present those files to systems that use SMB/CIFS shares on a Windows environment.
The software has automation that at a fixed point in time triggers the copying of file A to B.
| Product | Market Share (%) |
|---|---|
| IBM Sterling File Gateway | 7.4% |
| Files.com | 0.7% |
| Other | 91.9% |

| Company Size | Count |
|---|---|
| Small Business | 9 |
| Midsize Enterprise | 1 |
| Large Enterprise | 2 |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 4 |
| Large Enterprise | 12 |
Files.com streamlines file management for businesses by offering a cloud-based platform with robust security and collaboration tools, enhancing efficiency in data handling and sharing.
Files.com provides a secure, centralized environment for storing, managing, and sharing files. With its diverse integrations, Files.com caters to industries needing reliable file workflows and compliance with stringent data security standards. It prioritizes ease of integration with existing tech stacks to simplify file sharing and automate workflows, reducing manual tasks. Focusing on security, Files.com protects sensitive data while facilitating seamless collaboration among team members, whether working remotely or co-located.
What are Files.com’s most noteworthy features?
What benefits and ROI can users expect from Files.com?
Files.com’s versatility is reflected in its application across industries like finance, healthcare, and software development, where secure data handling and compliance are paramount. By automating workflows and improving collaboration, Files.com supports critical data processes tailored to each industry’s specific requirements, enhancing productivity and ensuring data governance.
Securely manage transfer files with authentication, encryption and audit trails while you retain administrative control of data using a library of templates.
Sterling File Gateway can help you increase secure and dependable file transfer with your trading partners. It consolidates disparate centers of file transfer activity and facilitates the security-rich exchange of file-based data over the Internet. It helps companies avoid the risk and operational issues that can result from using loosely controlled file-transfer servers.
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