

Find out in this report how the two Managed File Transfer (MFT) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
Files.com saved our time and our resources.
I have seen a return on investment using Files.com over other methods, saving money and time.
We have seen a return on investment, as our average time saving per week, when looked at across the whole year, saves us an average of 24 days in the whole year from a work perspective, which is equivalent to a saving of £19,000.
The customer service rating is a ten out of ten, as they are pretty quick and accurate in supporting technical issues.
The documentation is incredible, and their willingness to expand upon existing features or implement new features based on requests is an incredible value.
Files.com's customer support is excellent, second to none.
Regarding the technical support of IBM Sterling File Gateway, I would rate their job about nine.
From one to ten, the scalability rating is a ten.
Since starting to use it, it has been growing with us, managing increased connections and data payloads effortlessly.
Files.com's scalability is very easy to manage, as they have child domains or child sites within the main site that I can expand on the fly without needing any technical support.
Files.com is pretty reliable, and we have not faced any downtime or any bug.
It maintains 100% uptime.
As far as uptime and reliability, it has been excellent.
Some UI functionalities, including file automations, could have a richer set of commands for scripting improvements and better visualization for building automations.
My third concern is that I now need to cancel it and no one has replied to me, and they've just charged me again, which is annoying because I wanted to be able to cancel and you cannot cancel within the platform.
The features you want to have, such as 24/7 premium technical support or data security standards, are included in their costly packages that need to be subscribed to.
When there is an audit requiring proof that a file has gone in a secure way, most customers have not been able to prove it.
I think the pricing is fair, the setup cost was very easy, and licensing allows me to choose a larger number of user accounts to receive a discount.
Regarding pricing and setup costs, they have been favorable for our size, with minimal setup involved since it is a SaaS-based system, and licensing is straightforward and easy to manage.
I thought it was a very fair price, and we've been there three years, ready, eager, and excited to sign up for another three years with an increased license count, which I think is going to increase by 200.
The encryption, decryption on the fly, live links and inboxes stand out as great features.
When I say technical support is phenomenal, I recall when I was first evaluating Files.com and was not yet a paying customer; I had a couple of really good thirty-minute tech support phone calls or Zooms from some of the different tech people at Files.com while setting it up on my AWS server to receive files from my clients.
The biggest use case is integrating with S3 as either a mount point or a sync point so that file gateways can present those files to systems that use SMB/CIFS shares on a Windows environment.
The software has automation that at a fixed point in time triggers the copying of file A to B.
| Product | Mindshare (%) |
|---|---|
| IBM Sterling File Gateway | 5.6% |
| Files.com | 1.4% |
| Other | 93.0% |

| Company Size | Count |
|---|---|
| Small Business | 21 |
| Midsize Enterprise | 7 |
| Large Enterprise | 9 |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Midsize Enterprise | 4 |
| Large Enterprise | 12 |
Files.com streamlines file management for businesses by offering a cloud-based platform with robust security and collaboration tools, enhancing efficiency in data handling and sharing.
Files.com provides a secure, centralized environment for storing, managing, and sharing files. With its diverse integrations, Files.com caters to industries needing reliable file workflows and compliance with stringent data security standards. It prioritizes ease of integration with existing tech stacks to simplify file sharing and automate workflows, reducing manual tasks. Focusing on security, Files.com protects sensitive data while facilitating seamless collaboration among team members, whether working remotely or co-located.
What are Files.com’s most noteworthy features?
What benefits and ROI can users expect from Files.com?
Files.com’s versatility is reflected in its application across industries like finance, healthcare, and software development, where secure data handling and compliance are paramount. By automating workflows and improving collaboration, Files.com supports critical data processes tailored to each industry’s specific requirements, enhancing productivity and ensuring data governance.
IBM Sterling File Gateway provides a secure, configurable platform for managing file transfers with automation and partner management capabilities. It supports a range of protocols, making it suitable for businesses handling large data volumes with flexible, user-friendly features.
Built to manage secure file exchanges and integrate with third-party applications, IBM Sterling File Gateway handles protocols like SFTP, SCP, HTTPS, and FTP efficiently. Organizations benefit from its ability to automate transfer processes, monitor activities, manage partners, and replace legacy systems, particularly in financial, banking, trading, and manufacturing sectors. Its reliability in critical activities is enhanced by features like error handling, transformation capabilities, and scheduling, although challenges in user management, interface complexity, and high licensing costs remain areas for improvement.
What key features does IBM Sterling File Gateway offer?In industries like financial services, banking, trading, and manufacturing, IBM Sterling File Gateway supports secure, automated data transfers with reliable protocol handling. Financial companies manage EDI transactions effectively, while manufacturers replace legacy systems with robust, flexible solutions. Entities achieve automated task management and seamless data exchanges across platforms, leveraging its customization and automation capabilities.
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