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Falcon.io vs Khoros Social Media Management comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Falcon.io
Ranking in Social CRM
14th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Community Platforms (6th)
Khoros Social Media Management
Ranking in Social CRM
7th
Average Rating
7.0
Number of Reviews
4
Ranking in other categories
Social Media Management Solutions (5th)
 

Mindshare comparison

As of September 2026, in the Social CRM category, the mindshare of Falcon.io is 2.5%, up from 2.3% compared to the previous year. The mindshare of Khoros Social Media Management is 3.3%, down from 3.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Social CRM Mindshare Distribution
ProductMindshare (%)
Khoros Social Media Management3.3%
Falcon.io2.5%
Other94.2%
Social CRM
 

Featured Reviews

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Jeffrey Humble - PeerSpot reviewer
Innovation Designer & Founder at Jeffrey Humble
Real-time social curation has boosted event engagement but still needs better platform-agnostic design
I think that we weren't really good at Mass Relevance and Spredfast; we weren't really good at building a platform-agnostic software tool base. We dealt with a lot of the trends, the ups and downs of one social media platform maybe becoming more popular and trending while another one went down. I think that we probably could have designed the platform to work for any existing social media and any future social media. The security thing, I think we were pretty good about. Trying to get your social media post onto a screen when you're saying a dirty word, for instance, the company always had that security top of mind. I think we just didn't necessarily think like a software company that was going to be around for 20 years. I think there could definitely be some bot control. I'm not sure if that was something we really worked on, but that's definitely a thing to look out for now and what is true, what is verifiable?
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Top Industries

By visitors reading reviews
No data available
Outsourcing Company
15%
Financial Services Firm
12%
Wholesaler/Distributor
10%
University
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise3
 

Questions from the Community

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Earn 20 points
What is your experience regarding pricing and costs for Khoros Social Media Management?
I liked the pricing model with the point system. I always knew we operated on the budget with points, and we would work with our vendors on what that would look like and we would always allocate fo...
What needs improvement with Khoros Social Media Management?
I think that we weren't really good at Mass Relevance and Spredfast; we weren't really good at building a platform-agnostic software tool base. We dealt with a lot of the trends, the ups and downs ...
What is your primary use case for Khoros Social Media Management?
My main use case for Khoros Social Media Management when I was working there involved developing a lot of social media control tools for brands. The company that I worked at called Mass Relevance w...
 

Also Known As

No data available
Khoros Care, Spredfast
 

Overview

 

Sample Customers

The global client portfolio includes Toyota, Coca-Cola, Carlsberg, Warner Music to name a few.
HP, Rogers, BeyondBank Australia
Find out what your peers are saying about HootSuite, Sprout Social, Sprinklr and others in Social CRM. Updated: August 2026.
912,788 professionals have used our research since 2012.