ExtraHop Reveal(x) for IT Operations vs ITRS Geneos comparison

ExtraHop Networks and ITRS are both solutions in the Network Monitoring Software category. ExtraHop Networks is ranked #73, while ITRS is ranked #67 with an average rating of 6.5. ExtraHop Networks holds a 0.5% mindshare in NMS, compared to ITRS’s 0.6% mindshare. Additionally, 100% of ExtraHop Networks users are willing to recommend the solution, compared to 96% of ITRS users who would recommend it.

ExtraHop Reveal(x) for IT O...

Read 8 ExtraHop Reveal(x) for IT Operations reviews

967 Views
397 Comparison Views

100% willing to recommend

ITRS Geneos

Read 57 ITRS Geneos reviews

1,228 Views
190 Comparison Views

96% willing to recommend

ExtraHop Reveal(x) for IT O...

ITRS Geneos

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Executive SummaryUpdated on Oct 10, 2024

ExtraHop Reveal(x) and ITRS Geneos compete in the IT monitoring space. While ITRS Geneos may be favored for its comprehensive features, ExtraHop Reveal(x) appears more appealing due to its pricing and support.

Features: ExtraHop Reveal(x) provides real-time network visibility, threat detection with machine learning, and a focus on security. ITRS Geneos offers detailed application and infrastructure health monitoring, deep insights into performance, and advanced alerting.

Room for Improvement: ExtraHop Reveal(x) could improve its application monitoring, expand analytics depth, and enhance on-premises integration. ITRS Geneos might benefit from easier cloud deployment options, faster setup processes, and enhanced user interface.

Ease of Deployment and Customer Service: ExtraHop Reveal(x) supports cloud-based deployment with flexible integration and responsive customer service. ITRS Geneos requires more extensive on-premises configuration and offers deep technical expertise in support.

Pricing and ROI: ExtraHop Reveal(x) is cost-effective with a favorable ROI, providing good value for features and support. ITRS Geneos may have higher initial setup costs but delivers a high ROI through advanced analytics and comprehensive monitoring.

To learn more, read our detailed ExtraHop Reveal(x) for IT Operations vs. ITRS Geneos Report (Updated: June 2025).

Buyer's Guide

ExtraHop Reveal(x) for IT Operations vs. ITRS Geneos

June 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ExtraHop Reveal(x) for IT O...

Ranking in Network Monitoring Software

73rd

Average Rating

8.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Network Diagnostics (12th), IT Operations Analytics (14th), Network Packet Capture (7th)

ITRS Geneos

Ranking in Network Monitoring Software

67th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (35th), IT Infrastructure Monitoring (46th)

Mindshare comparison

As of June 2025, in the Network Monitoring Software category, the mindshare of ExtraHop Reveal(x) for IT Operations is 0.5%, down from 0.6% compared to the previous year. The mindshare of ITRS Geneos is 0.6%, down from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software

Featured Reviews

Out West

Project Manager and IT Management Consultant at a integrator with 1,001-5,000 employees

Great for identifying application interdependencies with helpful support but needs better visualizations

We're just trying to identify the application interdependencies, which normally reside on different servers, including web servers, database servers, enterprise service bus, et cetera, up to your presentation layer before we start moving stuff around. Normally, the reason why we use these tools is to understand what assets we have, where they're deployed, and how they enter and operate before we decide to go move something from point A to point B. The solution is going to allow me to establish a wave or migration plan where you have different waves of migration and then you actually have move groups to try and get your application moved from A to B seamlessly. A to B could be on-premise to on-premise. It could be on-premise to cloud. Et cetera. The solution can tell me what components can I deploy, for example, into a cloud space, without having to refactor my applications since that can be quite time-consuming and costly.

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Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Wire data analytics."

"The most valuable features are security detections, perimeter detection, dashboards, and alerts."

"The most valuable feature is the way it handles data, from Layer 2 up to Layer 7. We can see everything that happens in the network."

"Not only can you look at the protocol import level. It also has a live PCAP analysis."

"There are many valuable features in this product, but probably the biggest is the customization capability it has."

"This solution is more applications reference architecture focused. Its benefit is that it specializes in that space."

"The solution's log monitoring and alerting mechanisms are very user-friendly and easy to plug and play."

"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."

"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."

"The biggest benefit of Geneos is the fact that we can clearly see, if we have an alert, where that alert has come from. We can see the data around that alert and anything that might be relevant is also shown. We can very easily right-click and see why we've received that alert. That's the best part about it, that you've got all the data there with the alerting."

"The remarkable feature of Geneos is the dashboard. Geneos' flexible dashboard sets it apart from other monitoring tools. Other solutions have limitations in their dashboard design and can't be customized as much. The Geneos dashboard allows unlimited creativity."

"The clean and colorful UI and easy to use options like snooze and active times."

"I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option."

"One of the most valuable features is that it can be configured by non-developers. It doesn't require development expertise to configure it."

More ITRS Geneos pros

Cons

"They have a new solution, ExtraHop Reveal(x), and I think it needs improvement."

"Network visibility is something that needs to be improved."

"I would improve the Rule-Based Access Control (RBAC) by providing granular access control to the data."

"They either have to go broad or decide what their bread and butter is and get really good at that."

"We'd like to see a local presence within the region in order to have seamless service whether it's the support, the implementation, or professional services."

"This solution would be improved if it had the ability to retain data longer."

"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."

"There is a part of the rules for monitoring alerts. I want to understand more about how to choose the samples and the requirements for the rules. That is the part that I want to understand better and get better training for."

"For the solution to stay relevant in the cloud-based monitoring environment Geneos needs more plug-ins with more features. Instead of offering clients workarounds, the solution should have a cloud-based out-of-the-box version."

"One area where there is room for improvement is the log file. I would like to be able to do a pre-run on the log files. When you are testing log files for regular expressions, it would be good to be able to do a quick check up front on that side of things before you release that into production."

"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."

"Data visualization – real time and historical – is a weakness."

"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."

"The deployment method for upgrading is a bit tricky. It takes a little bit of manual effort. If that could be a bit more automated, it would help us a lot."

More ITRS Geneos cons

Pricing and Cost Advice

"The pricing is higher than other solutions, but with such good features, I think it's worth it."

"The price of this solution for our environment is about £650,000 ($855,000 USD) for three years."

"The pricing is fair considering the value provided."

"Pricing and licensing is based on the requirements."

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"I can say it's not that cheap because the licensing is a little bit costly"

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

More ITRS Geneos pricing and cost advice

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Top Industries

By visitors reading reviews

Educational Organization

29%

Financial Services Firm

17%

Computer Software Company

11%

Healthcare Company

Financial Services Firm

74%

Computer Software Company

University

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Ask a question

Earn 20 points

What do you like most about ITRS Geneos?

I would say that it is an easy-to-use monitoring tool. Amongst the available monitoring tools, it is a really good option.

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What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

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What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

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Compared 9% of the time

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More ITRS Geneos Competitors

Product Reports

Buyer's Guide

ExtraHop Reveal(x) for IT Operations

June 2025

ExtraHop Reveal(x) for IT Operations report

Download ExtraHop Reveal(x) for IT Operations product report

Buyer's Guide

ITRS Geneos

June 2025

Download ITRS Geneos product report

Also Known As

No data available

Geneos

Overview

The ExtraHop Application Performance Management Solution Delivers Unified Visibility Across the IT Environment w/ Proactive Alerts & Accelerated Troubleshooting

ExtraHop Networks

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Sample Customers

Alaska Airlines, bet365, Concur, McKesson, Microsoft, Morgan Stanley, Practice Fusion, Seattle Children's Hospital, Steward Health Care System

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Buyer's Guide

ExtraHop Reveal(x) for IT Operations vs. ITRS Geneos

June 2025

Free Report: ExtraHop Reveal(x) for IT Operations vs. ITRS Geneos

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