ExtraHop Reveal(x) for IT Operations vs ITRS Geneos comparison

ExtraHop Networks and ITRS are both solutions in the Network Monitoring Software category. ExtraHop Networks is ranked #73, while ITRS is ranked #64 with an average rating of 5.0. ExtraHop Networks holds a 0.6% mindshare in NMS, compared to ITRS’s 0.6% mindshare. Additionally, 100% of ExtraHop Networks users are willing to recommend the solution, compared to 96% of ITRS users who would recommend it.

ExtraHop Reveal(x) for IT O...

Read 8 ExtraHop Reveal(x) for IT Operations reviews

1,820 Views
1,329 Comparison Views

100% willing to recommend

ITRS Geneos

Read 57 ITRS Geneos reviews

4,758 Views
1,570 Comparison Views

96% willing to recommend

ExtraHop Reveal(x) for IT O...

ITRS Geneos

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Executive SummaryUpdated on Oct 10, 2024

ExtraHop Reveal(x) and ITRS Geneos compete in the IT monitoring space. While ITRS Geneos may be favored for its comprehensive features, ExtraHop Reveal(x) appears more appealing due to its pricing and support.

Features: ExtraHop Reveal(x) provides real-time network visibility, threat detection with machine learning, and a focus on security. ITRS Geneos offers detailed application and infrastructure health monitoring, deep insights into performance, and advanced alerting.

Room for Improvement: ExtraHop Reveal(x) could improve its application monitoring, expand analytics depth, and enhance on-premises integration. ITRS Geneos might benefit from easier cloud deployment options, faster setup processes, and enhanced user interface.

Ease of Deployment and Customer Service: ExtraHop Reveal(x) supports cloud-based deployment with flexible integration and responsive customer service. ITRS Geneos requires more extensive on-premises configuration and offers deep technical expertise in support.

Pricing and ROI: ExtraHop Reveal(x) is cost-effective with a favorable ROI, providing good value for features and support. ITRS Geneos may have higher initial setup costs but delivers a high ROI through advanced analytics and comprehensive monitoring.

To learn more, read our detailed ExtraHop Reveal(x) for IT Operations vs. ITRS Geneos Report (Updated: March 2026).

Buyer's Guide

ExtraHop Reveal(x) for IT Operations vs. ITRS Geneos

March 2026

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Helped 885,444 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ExtraHop Reveal(x) for IT O...

Ranking in Network Monitoring Software

73rd

Average Rating

8.6

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Network Diagnostics (11th), IT Operations Analytics (14th), Network Packet Capture (6th)

ITRS Geneos

Ranking in Network Monitoring Software

64th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (34th), IT Infrastructure Monitoring (45th)

Mindshare comparison

As of April 2026, in the Network Monitoring Software category, the mindshare of ExtraHop Reveal(x) for IT Operations is 0.6%, up from 0.5% compared to the previous year. The mindshare of ITRS Geneos is 0.6%, down from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
ITRS Geneos	0.6%
ExtraHop Reveal(x) for IT Operations	0.6%
Other	98.8%

Network Monitoring Software

Featured Reviews

Out West

Project Manager and IT Management Consultant at a integrator with 1,001-5,000 employees

Great for identifying application interdependencies with helpful support but needs better visualizations

We're just trying to identify the application interdependencies, which normally reside on different servers, including web servers, database servers, enterprise service bus, et cetera, up to your presentation layer before we start moving stuff around. Normally, the reason why we use these tools is to understand what assets we have, where they're deployed, and how they enter and operate before we decide to go move something from point A to point B. The solution is going to allow me to establish a wave or migration plan where you have different waves of migration and then you actually have move groups to try and get your application moved from A to B seamlessly. A to B could be on-premise to on-premise. It could be on-premise to cloud. Et cetera. The solution can tell me what components can I deploy, for example, into a cloud space, without having to refactor my applications since that can be quite time-consuming and costly.

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DeepakR

Site Reliability Engineer(Observability) at Sapiens

If one server fails, the agent will automatically be reinstalled

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data if there's a 90% error. You need to check which process is consuming more CPU and determine the root cause for yourself. You need to troubleshoot it manually. This legacy system could introduce predictive analysis and root cause identification. They are reluctant to switch to newer solutions, which may require writing queries to fetch data. Manually logging into servers, checking CPU usage, identifying processes, and determining root causes is time-consuming. Once the root cause is identified, the issue can be resolved efficiently. The manual troubleshooting process is time-consuming. The content is not openly available in the market. If you search for it somewhere, it is not readily accessible. If you want to try it out, no trial version is available. Therefore, it will be challenging to learn. Loading ITRS is difficult, as you need to purchase it first. Secondly, only a few people are knowledgeable about ITRS in the market, making it challenging to find resources. Thirdly, the documentation must be well-documented, making finding content or training material hard. The UI also needs to be updated, which adds to the difficulty.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Wire data analytics."

"ExtraHop came out with the best price, and I think that it gives us a broader view of our network."

"It's a must-have solution for large IT Operations, providing the ability to analyze infrastructure and application-related performance and data from the wire perspective."

"It gives you full 360-degree visibility into your entire infrastructure."

"We have been able to improve the mean time to resolution by several hours in some cases."

"ExtraHop is far ahead of anything comparable in the industry."

"The most valuable feature is the way it handles data, from Layer 2 up to Layer 7. We can see everything that happens in the network."

"The most valuable features are security detections, perimeter detection, dashboards, and alerts."

More ExtraHop Reveal(x) for IT Operations pros

"For my application, Geneos is detecting and helping us avoid outages at least once a day."

"Geneos automatically sends email notifications when any batch job fails, the database is down or the website is down. It is automatically monitoring everything and reduces manual effort."

"The great advantage of this tool is real-time monitoring."

"One of the benefits is to have 24/7 automated monitoring of our most critical services; in general, it has drastically increased the visibility of our estate, definitely improved our response times to issues, and enabled us to proactively detect issues and prevent outages as well."

"Customer service delivered by ITRS is to the highest standards from all points of view."

"The solution is used across the entire investment banking division, covering environments such as electronic trading, algo-trading, fixed income, FX, etc. It monitors that environment and enables a bank to significantly reduce down time. Although hard to measure, since implementation, we have probably seen some increased stability because of it and we have definitely seen teams a lot more aware of their environment. Consequently, we can be more proactive in challenging and improving previously undetected weaknesses."

"The ability to logically normalize data gathered from multiple types of sources via pre-built plugins is extremely powerful."

"Ability to monitor logs for potential issues to prevent app outages before problems get a chance to arise. That's invaluable for our teams in a fast-paced trading environment."

More ITRS Geneos pros

Cons

"This solution would be improved if it had the ability to retain data longer."

"I would improve the Rule-Based Access Control (RBAC) by providing granular access control to the data."

"The solution could get more aggressive in the discounting of the overall cost."

"This solution would be improved if it had the ability to retain data longer."

"They have a new solution, ExtraHop Reveal(x), and I think it needs improvement."

"Additional out-of-the-box solutions and use cases would be nice."

"The improvement that would make the most impact would be expanding on the new EXA big data back end."

"There is room for improvement in the security part. They have a new solution, ExtraHop Reveal(x), and I think it needs improvement."

More ExtraHop Reveal(x) for IT Operations cons

"ITRS Geneos is not on the cloud at a time when everyone is moving to the cloud."

"The main weakness of the product is poor historical logging and reporting."

"Sometimes, if there is a lot of data coming onto the servers, we have observed a little bit of slowness on the gateway servers which are doing the ITRS dashboard monitoring."

"Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated."

"As far as I know, ITRS does not have integration with any version control system."

"A lightweight version which could host more than 100 gateways, as we can see slowness while loading all our gateways."

"There is one drawback to using lightweight data collection: we lack the feature of observability based on time series, such as historical model data. This makes it difficult to view data in ITRS. ITRS needs to improve this feature."

"For the last year or two, I've been asking the vendor about the mobile app. This is something that probably everyone asks when they see the tool and they see how powerful it is. If there is any mobile app for this or if there is any way this tool can be more easily accessible other than having a big client installed, it would be great. I know you can build dashboards, et cetera, but there is no quick and easy way. I should be able to download an app, log in, and see my status. That will put this product above everything else out there. I believe it's on their roadmap."

More ITRS Geneos cons

Pricing and Cost Advice

"The pricing is fair considering the value provided."

"The pricing is higher than other solutions, but with such good features, I think it's worth it."

"The price of this solution for our environment is about £650,000 ($855,000 USD) for three years."

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

"I can say it's not that cheap because the licensing is a little bit costly"

"The market tools are on par with this solution, but if the solution included more features, then it would be well within the range for the cost."

"When I first came in, their pricing was very high. ITRS had a high expectation of what their price should be based on perceived value. I think they have been realizing, more recently, that there are other competitors, so their pricing is a lot better. Licensing for on-premise is okay, however I feel there is quite some work to be done for cloud and containers. We're still working with them to try and work out what that pricing should look like."

"Its price is reasonable. It isn't too expensive, and it isn't too cheap, but it also depends on a company's volume and negotiation."

"You will get the best price if you get a single global deal."

"The pricing is fairly market-related. They have been very lenient because we have been working with them for so long. An example is that we're currently migrating some of our services to AWS, and they've given us a grace period for some of the things to help with the migration and not to grow additional costs while we are migrating, but it's still on par with the market."

"The product is priced quite high. There are pricing options for customers based on the size of the environment and plug-ins used by the monitoring system."

More ITRS Geneos pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

19%

Computer Software Company

10%

Construction Company

Educational Organization

Financial Services Firm

67%

Computer Software Company

Construction Company

Outsourcing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	2
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

Questions from the Community

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What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

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What needs improvement with ITRS Geneos?

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What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

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Product Reports

Buyer's Guide

ExtraHop Reveal(x) for IT Operations

March 2026

ExtraHop Reveal(x) for IT Operations report

Download ExtraHop Reveal(x) for IT Operations product report

Buyer's Guide

ITRS Geneos

March 2026

Download ITRS Geneos product report

Also Known As

No data available

Geneos

Overview

The ExtraHop Application Performance Management Solution Delivers Unified Visibility Across the IT Environment w/ Proactive Alerts & Accelerated Troubleshooting

ExtraHop Networks

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Sample Customers

Alaska Airlines, bet365, Concur, McKesson, Microsoft, Morgan Stanley, Practice Fusion, Seattle Children's Hospital, Steward Health Care System

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Buyer's Guide

ExtraHop Reveal(x) for IT Operations vs. ITRS Geneos

March 2026

Free Report: ExtraHop Reveal(x) for IT Operations vs. ITRS Geneos

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