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ESET Endpoint Protection Platform vs Symantec Norton 360 [EOL] comparison

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Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cortex XDR by Palo Alto Net...
Sponsored
Average Rating
8.4
Reviews Sentiment
6.7
Number of Reviews
118
Ranking in other categories
Endpoint Protection Platform (EPP) (4th), Endpoint Detection and Response (EDR) (5th), Extended Detection and Response (XDR) (4th), Ransomware Protection (2nd), AI-Powered Cybersecurity Platforms (1st)
ESET Endpoint Protection Pl...
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
104
Ranking in other categories
Endpoint Protection Platform (EPP) (10th), Advanced Threat Protection (ATP) (20th), Anti-Malware Tools (9th)
Symantec Norton 360 [EOL]
Average Rating
8.6
Number of Reviews
4
Ranking in other categories
No ranking in other categories
 

Featured Reviews

ABHISHEK_SINGH - PeerSpot reviewer
Senior Process Expert at A.P. Moller - Maersk
Gained full visibility and streamlined threat detection through behavior-based insights and AI integration
Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.
MS
Owner at Online IT
Cloud-based protection has simplified daily client support and keeps threats under control
The problems that we are facing with policy adoption include slow adoption, as it takes more than five minutes to adopt policy on client computers. ESET Network Attack Protection sometimes helps in reducing network-level intrusions, but sometimes it prevents local devices on the network, which are well-known and good devices, from being recognized, treating them as a threat. So it requires more administration than usual. ESET could implement a good solution for remote support in ESET Endpoint Protection Platform for improvement in the future. Since you have the cloud console, ESET could have something similar to AnyDesk or TeamViewer, but from ESET.
RB
President at Transaction Security, Inc
Provides online backup in case of ransomware and hardware failure
I use Symantec Norton 360 on Windows 10 desktop with Edge and Chrome browsers.  Identity protection  Online backup  Virus protection It provides confidence by ensuring software programs are virus free and file integrity through an online backup. Identity Safe offers better password management…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"In one single alert, we are getting the network telemetry, endpoint telemetry, email security telemetry, and proxy telemetry all in one single ticket, making it very easy."
"Automation and playbooks have helped me significantly, as Cortex Xnor's playbooks predefine the workflow of the automation, such as response processes, alert triggering, and enriching the context, efficiently detecting and blocking malicious attacks with firewalls while eliminating workload and speeding responses for next-generation operations."
"The solution allows us to gain remote access without the user's knowledge and take the necessary actions on the device."
"The tool is easy to use."
"Cortex XDR is stable, offering high quality and reliable performance."
"The solution helps find bugs, and it is safe to use to prevent attacks by hackers."
"It's a nice product that's stable and scalable."
"There has been a significant reduction of approximately 70% to 80% in our internal MTTR and MTTD metrics, now around five to eight minutes whereas previously it was hours, which has helped tremendously."
"The maintenance is easy."
"ESET is a more reasonably priced solution for us."
"Easy to use security solution, helps to secure connected devices against viruses in the digital world."
"The product offers great reporting tools"
"The administration is its most valuable feature as I can see all versions in one place."
"ESET is recognized as one of the best in the security field, providing a high level of security while the ERA Web Console increases productivity because we can do all we need to do with clients from one central place with plenty of options for those clients."
"I like the central console and the Cloud platform."
"All of our devices are integrated with the solution."
"It adds some new features to this popular all-in-one suite including parental controls and better protection and performance."
"It provides confidence by ensuring software programs are virus free and file integrity through an online backup."
"Norton 360 is a real all around application."
"Norton 360, commonly referred to as all-in-one bundle, combines both total data protection against threats and a backup facility."
 

Cons

"The solution should enhance the ADR and reporting."
"The technical support is not very good. I find the process difficult."
"It is not easy to sell Cortex XDR, not because it isn't a good tool. Its marketing needs to be improved."
"If you compare it to SentinelOne, which has more functionalities and detection capabilities on an open platform, the pricing on SentinelOne is far more reasonable and cheaper than Cortex XDR by Palo Alto Networks."
"The solution lacks real-time, on-demand antivirus."
"If Palo Alto reduces the pricing slightly for their products, it would make them more scalable in markets such as India and globally for cybersecurity."
"For working with the solution, you only really need a web browser, however, we've found that working on Chrome, for example, is horrible."
"There is also no recovery feature; if some endpoint is under attack there must be the possibility of recovering it or restoring it to a normal state."
"Assuring all users that all types of malware/ransomware are covered (this is hard to do, I know)."
"The integration capabilities might be lacking a bit."
"ESET's updates are mostly manual. That's my biggest concern. I'd like it to be more automatic. I've had to download the new version and run it manually to install it. I've got several workstations like that right now."
"With ESET deployment there is an appliance; it's a virtual appliance, a network appliance, and we had some difficulties when I tried to get that virtual appliance to utilize our internal certificate authority, and we couldn't find any documentation or useful help from the company."
"The deployment is complex and not very easy to use for most people; you need to be a well-informed IT person for deployment."
"Sometimes it is not running as well. When it actually doesn't work properly, then the whole process of reinstalling it is more or less a tedious task."
"The initial setup of ESET Endpoint Security was not complex because we have five years of experience. However, it is not as easy if we did not have the experience."
"I think the product support is very bad."
"Norton 360 is still heavy."
"Norton uses an enormous amount of memory on your computer and slows the computer down unnecessarily."
"Expiration of the subscription shuts down all the features."
"The free online storage capacity is limited."
 

Pricing and Cost Advice

"Our customers have expressed that the price is high."
"It's the most expensive solution, but features-wise, it's quite strong. It's very good for protection, so the results are very good in the case of protection. I would rate it a two out of ten in terms of pricing."
"The pricing is a little high. It is per user per year."
"Cortex XDR's pricing is ok."
"I feel it is fairly priced."
"The pricing seems fair, and I do like the licensing model. You use wherever they are, and it is elastic."
"We didn't have to pay any additional fee for the cloud instance. It just came with the renewal, which was nice."
"Very costly product."
"It is not expensive; the pricing model is fine."
"The solution costs around $20 or $30 per user per year."
"There is a license required to use ESET Endpoint Security."
"The cost of the solution is hard to justify even if the EDR operates well."
"It is just under $20 a user per year, and there are no additional costs. I would rate it a five out of five in terms of pricing."
"The price of the solution is reasonable compared to the other products out there. It is definitely in line with the competition."
"I rate the product's price as seven or eight on a scale of one to ten, where one is cheap, and ten is expensive."
"The price of ESET Endpoint Security is in the middle range of price compared to other solutions. For example, BitDefender can be more expensive."
Information not available
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Top Industries

By visitors reading reviews
Outsourcing Company
12%
Comms Service Provider
12%
Construction Company
11%
Financial Services Firm
9%
Comms Service Provider
14%
Outsourcing Company
13%
Manufacturing Company
10%
Construction Company
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business47
Midsize Enterprise21
Large Enterprise55
By reviewers
Company SizeCount
Small Business69
Midsize Enterprise18
Large Enterprise21
No data available
 

Questions from the Community

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How is Cortex XDR compared with Microsoft Defender?
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What is your experience regarding pricing and costs for ESET LiveGuard Advanced?
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What needs improvement with ESET LiveGuard Advanced?
ESET Endpoint Protection Platform could be improved by offering integrations and user-friendly dashboards that could ...
What is your primary use case for ESET LiveGuard Advanced?
My main use case for ESET Endpoint Protection Platform is preventing malware and preventing outside attackers. When a...
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Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps
Smart Security, ESET PROTECT Advanced, ESET LiveGuard Advanced, ESET PROTECT Platform
Norton 360
 

Overview

 

Sample Customers

CBI Health Group, University Honda, VakifBank
ERSTE Group Bank, Miller Solutions, Wesleyan University, The Hospital Center of Luxembourg, Deer Valley USD, SPAR, Industrial Federal Credit Union, Honda, City Hall of Palmela, Hays CISD, Lester B Pearson School Board
Swisscom
Find out what your peers are saying about Microsoft, SentinelOne, CrowdStrike and others in Endpoint Protection Platform (EPP). Updated: September 2026.
913,683 professionals have used our research since 2012.