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Symantec Cyber Security Services [EOL] vs eSentire comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

eSentire
Average Rating
7.6
Reviews Sentiment
7.3
Number of Reviews
2
Ranking in other categories
Managed Detection and Response (MDR) (26th)
Symantec Cyber Security Ser...
Average Rating
7.8
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Featured Reviews

reviewer2136705 - PeerSpot reviewer
Independent Information Technology Consultant at a non-profit with 1-10 employees
A solid product for security, but the MSP program should be simpler
Their MSP program should be made much more simple. It's too convoluted in its process. They have two different kinds of people that sell their product. They have resellers and MSPs. A reseller would just be a company going and saying that I need licenses, and that in turn goes to eSentire, which then goes to the customer, and they do the transaction. We were on the MSP side. We were the ones who took a potential customer to eSentire, and we were the ones who closed the deals. We were the ones who went through everything, and in the end, it was just a notice saying that let's spin up a new tenant. That's the kind of difference we're talking about. From my standpoint, their MSP program, in general, needed to be worked on. It should be made much more simple. It's too convoluted in its process. I know it was in the process of being revamped, and as of the end of January, it was not finished. That was the last contact I had with eSentire, but I know that, at this point of the year, they were supposed to have rolled that new MSP program out to take care of all of the negative things. They were going through that process and making it much better. Once they get that implemented, they will be a good, solid vendor.
reviewer1042635 - PeerSpot reviewer
Science Technician at a government with 201-500 employees
Easy to use with a good user interface and excellent management capabilities
The solution is very easy to use. It's not very complicated. It's easy to control our users and to block users from accessing the internet, for example. I'm able to easily manage my internet's bandwidth. The firewall is fantastic. It's one of the most valuable aspects of the solution. The initial setup is pretty easy. The solution has good integration capabilities. There's the opportunity to do a seminar with the company, in order for users to help better understand the solution. The user interface is quite good. Everything is easy to find.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The managed detection response (MDR) product was the most valuable."
"The Managed Detection and Response (MDR) feature was really good and most valuable. We were handling very sensitive data, and we needed a quick response in real-time, which eSentire provided. It was also cost-effective, and their SOC team was very responsive."
"Being able to sleep well at night knowing that eSentire is guarding everything that goes in and out of your network was also a good ROI."
"This is not a complex product; it is easy to set up, configure, and use."
"Symantec is a wonderful product and they have feature-rich environments that fill the needs of those looking for antivirus but they are more than just a solution for antivirus and cybersecurity services."
"The technical aspects and the features of this product are all good."
"The firewall is fantastic, it's one of the most valuable aspects of the solution."
"The solution is very easy to use. It's not very complicated."
"Symantec is extremely versatile, extendable solution, it covers all platforms, all OS and devices, APT, EDR, Patch management etc all under one roof."
"The most valuable features are the firewall and the IPS."
"In terms of stability, this solution is very good."
 

Cons

"Its GUI can be a lot better."
"From my standpoint, their MSP program, in general, needed to be worked on. It should be made much more simple. It's too convoluted in its process. I know it was in the process of being revamped, and as of the end of January, it was not finished."
"Technical support is poor these days and they are slow to respond."
"The solution needs to improve its reporting functionality. That's lacking right now. They need to change the layout or make it more functional."
"As far as new ransomware and the next-generation malware is concerned, Symantec is not quite up to the mark."
"At the endpoint, the client memory utilization should be very optimized. The client takes up a lot of memory when processing CPU, so it affects the endpoint performance."
"Overall, the support is very, very bad."
"This solution is expensive."
"The reporting has fallen behind competing products and needs to be updated to meet or beat the competition."
"Technical support is the one thing about this solution that is not good."
 

Pricing and Cost Advice

"It was cost-effective and not very expensive. Licensing was on a yearly basis. There were no additional costs to the standard licensing fee."
"The MSP model we were in needed some work. It was not MSP-friendly, which means that an MSP is going to say that I have five thousand endpoints that I will eventually get to you, but for now, we're gonna start moving and let me purchase a thousand. So, you buy a thousand licenses, and you ramp up to that thousand. When you're ready to move on, you buy the next how many. That's the way an MSP likes to work, whereas it was a little bit different with eSentire. You had to purchase specific amounts for specific customers. It wasn't very friendly when it came to pricing for MSPs."
"Currently, we are paying about $3,000-$4,000 yearly. I don't believe there are costs above the standard licensing fee."
"The list price is approximately $50 USD annually per user."
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Top Industries

By visitors reading reviews
Construction Company
12%
Manufacturing Company
11%
Government
9%
Financial Services Firm
7%
Outsourcing Company
18%
Construction Company
18%
Financial Services Firm
9%
Healthcare Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business1
Midsize Enterprise4
Large Enterprise2
 

Overview

 

Sample Customers

Melissa & Doug, Mavenir System, COMMONFUND
BayWa, Carrington Holding Company, Citizens Business Bank, Englewood Hospital and Medical Center, FBL Financial, Molina Healthcare Inc., Pgi, Sealed Air, TSO cloud
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