We performed a comparison between eSentire and Symantec Cyber Security Services [EOL] based on real PeerSpot user reviews.
Find out what your peers are saying about CrowdStrike, Arctic Wolf Networks, Huntress and others in Managed Detection and Response (MDR)."The customization has been the most valuable aspect and was really the reason we ended up selecting Binary Defense. They worked with us to provide exactly the level of support, features, response, and collaboration we needed."
"Binary Defense has a human service department that provides live monitoring for our systems."
"The most valuable feature is reviewing tickets and the notes added by technicians."
"Binary Defense's most valuable feature is the 24/7 monitoring and threat hunting. Their team checks the latest breaches and how they're done."
"The best part about Binary Defense MDR is that it runs on everything, and they keep an eye on things 24/7."
"The speed at which their services are reactive is valuable. Nowadays, when a threat hits an endpoint, you've got minutes, not hours or days. Their average response time is about four minutes on an alert. For anything that needs to be sent to us, it's about fourteen minutes, which is pretty good. They're the third SOC that I've used in fifteen years. By far, they are the quickest ones to act. When you're looking at prevention, that's a key factor."
"The case interface is Binary Defense MDR's most valuable feature."
"The most valuable part of Binary Defense is its team of cybersecurity analysts. Their analysts filter out the noise and only forward the critical threats that require a response instead of false positives."
"The managed detection response (MDR) product was the most valuable."
"The Managed Detection and Response (MDR) feature was really good and most valuable. We were handling very sensitive data, and we needed a quick response in real-time, which eSentire provided. It was also cost-effective, and their SOC team was very responsive."
"The solution offers good device control."
"The most valuable feature is the management portal."
"This product has a feature-rich environment that fill the needs of those looking for antivirus but it is more than just a solution for antivirus and cybersecurity services."
"The most valuable features are the firewall and the IPS."
"The technical aspects and the features of this product are all good."
"The solution is very easy to use. It's not very complicated."
"We found that an earlier version of the agent had high memory usage and that was a bit concerning, but we raised the concern with their support team and they immediately replied that they had noticed the same thing and had a candidate fix already available... it totally fixed the issue."
"I don't find any downside to them, but if I have to put one, it would be consistent manpower or staffing. The only area where the solution can be improved is going to be with people. As they grow, they are struggling with the same thing that every other company is, which is getting talent and getting that talent to stay, but they've just revised their tiering system to go from a flat analyst and manager to a three-tier solution where it goes through two or three before it gets elevated. That seems to have worked out well, so if one level misses it, the next one picks it up, and it works out fine."
"Binary Defense MDR could be even better with additional features, like automatic scans and file quarantine."
"The only area I see for improvement with Binary Defense is their service portal. It could benefit from some enhancements."
"We should be able to isolate devices faster. They should shorten the time between clicking on a device to contain it and carrying out the action. That would be a welcome improvement."
"It's sometimes difficult to know when to engage Binary Defense or TrustedSec, their sister company. TrustedSec is more focused on offensive security, as opposed to the defensive security that the MDR solution provides. It would be awesome if there were a better bridge between that relationship for when we need to get more proactive services or when we need to do a penetration test."
"If I were shopping for an MDR solution today, I would not only look for a company that has the ability to alert, detect, and remediate, but also the ability to integrate vulnerability management. That's a big thing that they're lacking today."
"I would like to get more reports from Binary Defense about what they're blocking."
"From my standpoint, their MSP program, in general, needed to be worked on. It should be made much more simple. It's too convoluted in its process. I know it was in the process of being revamped, and as of the end of January, it was not finished."
"Its GUI can be a lot better."
"The stability of the solution could use a lot of improvement. It was our biggest concern."
"The solution needs to improve its reporting functionality. That's lacking right now. They need to change the layout or make it more functional."
"As far as new ransomware and the next-generation malware is concerned, Symantec is not quite up to the mark."
"Technical support is the one thing about this solution that is not good."
"The reporting has fallen behind competing products and needs to be updated to meet or beat the competition."
"This solution needs to improve with respect to zero-day attack response."
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eSentire is ranked 24th in Managed Detection and Response (MDR) with 2 reviews while Symantec Cyber Security Services [EOL] doesn't meet the minimum requirements to be ranked in Managed Detection and Response (MDR). eSentire is rated 7.6, while Symantec Cyber Security Services [EOL] is rated 7.8. The top reviewer of eSentire writes "A solid product for security, but the MSP program should be simpler". On the other hand, the top reviewer of Symantec Cyber Security Services [EOL] writes "Mature, stable, and reduces threats.Symantec Managed Security Services has been relatively easy to deploy and operate. Symantec's support is knowledgeable at the lowest tier and responsive". eSentire is most compared with CrowdStrike Falcon Complete, Arctic Wolf Managed Detection and Response, Sophos MDR, Red Canary and Huntress, whereas Symantec Cyber Security Services [EOL] is most compared with .
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