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IBM Managed Security Services vs Symantec Cyber Security Services [EOL] comparison

IBM and Broadcom are both solutions in the Managed Security Services Providers (MSSP) category. Additionally, 100% of IBM users are willing to recommend the solution, compared to 83% of Broadcom users who would recommend it.
IBM Managed Security Services
Read 1 IBM Managed Security Services review
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  • 168 Comparison Views
100% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between IBM Managed Security Services and Symantec Cyber Security Services [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about Check Point Software Technologies, Secureworks, Ace Cloud Hosting and others in Managed Security Services Providers (MSSP).

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To learn more, read our detailed Managed Security Services Providers (MSSP) Report (Updated: January 2025).
Buyer's Guide
Managed Security Services Providers (MSSP)
January 2025
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Managed Security Services
Average Rating
9.0
Number of Reviews
1
Ranking in other categories
Managed Security Services Providers (MSSP) (4th)
Symantec Cyber Security Ser...
Average Rating
7.8
Number of Reviews
6
Ranking in other categories
No ranking in other categories
 

Featured Reviews

SL
Helps improve cybersecurity with comprehensive reporting and analytics
While IBM Managed Security Services have proven to be highly effective, one area that could be improved is the user interface and overall user experience. Although the software's functionality is robust, a more intuitive and user-friendly interface would enhance the efficiency of security operations and reduce the learning curve for new users. Additionally, in the next release, it would be beneficial to include more automated response capabilities. Integration with AI-driven automation and orchestration tools could help streamline incident response processes further, allowing for faster and more precise remediation actions. Moreover, incorporating enhanced threat intelligence feeds and machine learning algorithms to bolster the system's ability to detect emerging threats would be a valuable addition. These improvements would further solidify the software's position as a top-tier managed security service, providing organizations with even greater protection against ever-evolving cyber threats.
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reviewer1042635 - PeerSpot reviewer
Easy to use with a good user interface and excellent management capabilities
The solution is very easy to use. It's not very complicated. It's easy to control our users and to block users from accessing the internet, for example. I'm able to easily manage my internet's bandwidth. The firewall is fantastic. It's one of the most valuable aspects of the solution. The initial setup is pretty easy. The solution has good integration capabilities. There's the opportunity to do a seminar with the company, in order for users to help better understand the solution. The user interface is quite good. Everything is easy to find.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Collaborating with IBM's experts has fine-tuned our security processes and incident response capabilities."
"The most valuable feature is the management portal."
"The most valuable features are the firewall and the IPS."
"The technical aspects and the features of this product are all good."
"The solution is very easy to use. It's not very complicated."
"This product has a feature-rich environment that fill the needs of those looking for antivirus but it is more than just a solution for antivirus and cybersecurity services."
"The solution offers good device control."
 

Cons

"While IBM Managed Security Services have proven to be highly effective, one area that could be improved is the user interface and overall user experience."
"Technical support is the one thing about this solution that is not good."
"The stability of the solution could use a lot of improvement. It was our biggest concern."
"The solution needs to improve its reporting functionality. That's lacking right now. They need to change the layout or make it more functional."
"As far as new ransomware and the next-generation malware is concerned, Symantec is not quite up to the mark."
"This solution needs to improve with respect to zero-day attack response."
"The reporting has fallen behind competing products and needs to be updated to meet or beat the competition."
 

Pricing and Cost Advice

Information not available
"The list price is approximately $50 USD annually per user."
"Currently, we are paying about $3,000-$4,000 yearly. I don't believe there are costs above the standard licensing fee."
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Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about IBM Managed Security Services?
Collaborating with IBM's experts has fine-tuned our security processes and incident response capabilities.
See all answers
What is your experience regarding pricing and costs for IBM Managed Security Services?
When considering the setup cost, pricing, and licensing of IBM Managed Security Services, it is advisable to consult with IBM directly or engage with their sales representatives. The cost and prici...
See all answers
What needs improvement with IBM Managed Security Services?
While IBM Managed Security Services have proven to be highly effective, one area that could be improved is the user interface and overall user experience. Although the software's functionality is r...
See all answers
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Comparisons

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Compared 35% of the time
HPE Managed Security Services (MSS) vs IBM Managed Security Services Logo
HPE Managed Security Services (MSS) vs IBM Managed Security Services
Compared 32% of the time
Arctic Wolf Managed Detection and Response vs IBM Managed Security Services Logo
Arctic Wolf Managed Detection and Response vs IBM Managed Security Services
Compared 32% of the time
More IBM Managed Security Services Competitors
No data available
 

Product Reports

Buyer's Guide
Managed Security Services Providers (MSSP)
January 2025
IBM Managed Security Services reportDownload IBM Managed Security Services product report
Buyer's Guide
Symantec Cyber Security Services [EOL]
June 2025
Symantec Cyber Security Services [EOL] reportDownload Symantec Cyber Security Services [EOL] product report
 

Overview

Today's rapidly evolving threat landscape demands smarter and more responsive managed security services. IBM Managed Security Services offer the industry-leading tools, technology and expertise to help secure your information assets around the clock, often at a fraction of the cost of in-house security resources. IBM Security Operations Center Portal, a single window into your entire security world, is included in every managed security service.
IBM

Technology alone may not stop advanced threats. You need security experts on hand to interpret and prioritize the critical events that need action. Your designated and highly specialized, in-region security analysts are available 24x7 to act as an extension of your team, continuously monitoring and hunting for advanced threats. Our analysts are some of the best-trained security experts in the world and they leverage state of the art technologies and global threat intelligence to minimize the business impact of cyber attacks. Detect, assess, and respond to attacks faster with Symantec Cyber Security Services.

Broadcom
 

Sample Customers

Carnegie Mellon University, Bridgevine, immixGroup, Apptimate AB, WeCloud AB, DSB Consulting, Zumidian, Australian Government Department of Defence, Factor-y S.r.l., Logicalis US, Refresco Gerber
BayWa, Carrington Holding Company, Citizens Business Bank, Englewood Hospital and Medical Center, FBL Financial, Molina Healthcare Inc., Pgi, Sealed Air, TSO cloud
Buyer's Guide
Managed Security Services Providers (MSSP)
January 2025
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We monitor all Managed Security Services Providers (MSSP) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.