Epicor ERP vs SAP S/4HANA comparison

Epicor and SAP are both solutions in the ERP category. Epicor is ranked #13 with an average rating of 6.9, while SAP is ranked #1 with an average rating of 8.5. Epicor holds a 2.6% mindshare in ERP, compared to SAP’s 5.8% mindshare. Additionally, 83% of Epicor users are willing to recommend the solution, compared to 96% of SAP users who would recommend it.

Epicor ERP

Read 19 Epicor ERP reviews

3,703 Views
3,592 Comparison Views

83% willing to recommend

SAP S/4HANA

Read 126 SAP S/4HANA reviews

11,741 Views
10,449 Comparison Views

96% willing to recommend

Epicor ERP

SAP S/4HANA

Comparison Buyer's Guide

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Executive SummaryUpdated on Nov 3, 2024

Epicor ERP and SAP S/4HANA compete in the enterprise resource planning category. While both offer robust capabilities, SAP S/4HANA seems to have the upper hand due to its comprehensive integration and advanced features.

Features: Epicor ERP is well-regarded for its customization abilities, especially for discrete manufacturers, along with easy-to-use, robust reporting tools. SAP S/4HANA is appreciated for its end-to-end integration and fast processing due to its in-memory database, comprehensive financial modules, and user-friendly Fiori interface.

Room for Improvement: Epicor ERP users often find the user interface complex, desire better integration capabilities, and criticize outdated modules such as its CRM and financial tools. SAP S/4HANA is often seen as costly to customize and complex for new users, with opportunities to better integrate third-party applications and simplify its licensing model.

Ease of Deployment and Customer Service: Epicor ERP is well-suited for on-premises or private cloud deployment, although customer service experiences can vary. SAP S/4HANA supports hybrid and public cloud setups and generally offers higher satisfaction with consistent support, despite some complexity during initial implementations.

Pricing and ROI: Epicor ERP is often cost-effective for smaller deployments but may incur higher long-term costs due to customization and additional licensing, impacting ROI. SAP S/4HANA is perceived as expensive, especially for small-to-mid-sized businesses, but its extensive feature set may justify the cost for larger enterprises where feature depth outweighs initial expenses.

To learn more, read our detailed Epicor ERP vs. SAP S/4HANA Report (Updated: April 2026).

Buyer's Guide

Epicor ERP vs. SAP S/4HANA

April 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

5.6

Epicor ERP's ROI varies, enhancing efficiency and financial management for some, but providing no returns for others.

Sentiment score

4.5

SAP S/4HANA delivers positive ROI, particularly for larger companies, enhancing efficiencies and competitive advantages despite initial costs.

It continued to make the company lean and more profitable by providing tools to manage business operations better, such as production scheduling, finance, and estimating products.

reviewer1951926

President at a consultancy with 11-50 employees

We have saved the equivalent of three or four man-days a week across the business.

Bill Hart

Enterprise Software Professional at Accelalpha Inc.

With increased visibility, there is a substantial opportunity for return on investment.

Seth Sunu

Business Wac Application Support Lead at Equatorial Coca-Cola Bottling Company

For more quotes and insights, download the Epicor ERP report

It's not a matter of the solution; it's a matter of the clients and the approach that we follow.

Reviewer2705517

Works at a consultancy with 10,001+ employees

If we can maximize that, we can get the full price benefit of the solution.

Effendy Mohamed

Principal Instrument and Control at PETRONAS

We have observed a good return on investment, with calculations based on a five-year ROI plan.

JobiJ

Account executive at Cisco

For more quotes and insights, download the SAP S/4HANA report

Customer Service

Sentiment score

6.5

Epicor ERP support is average, with slow issue resolution and communication challenges, but accessible management is a positive aspect.

Sentiment score

6.2

SAP S/4HANA support quality varies by region, with mixed response times and varied user satisfaction, often requiring escalation.

Epicor's support is strong with extensive self-help options.

reviewer1951926

President at a consultancy with 11-50 employees

The issue with support is in terms of response time as well as quality.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

When issues are raised to customer support, they direct us to work with the partner.

Khalid Jalal

Senior Manager Group Ict at Gulf Aluminium Rolling Mill Co. B. S. C. (c)

For more quotes and insights, download the Epicor ERP report

A traditional challenge with SAP support is that SAP teams only support the standard functions, which are part of the product.

Deepak Madhavan

Delivery Head- IT Shared Services at a manufacturing company with 5,001-10,000 employees

Establishing the right channels was a challenge, as BTP was new to everyone, including our SAP contacts.

Sagar Godbole

Chief Executive Officer at LogicalDNA Solutions

I would rate the support a ten because there are a lot of knowledge-based articles published, and most of them are available online.

Ramesh Namburi

Program Director at KloudData Inc.

For more quotes and insights, download the SAP S/4HANA report

Scalability Issues

Sentiment score

5.9

Epicor ERP suits small to mid-sized businesses but may need upgrades for larger, complex organizations and extensive operations.

Sentiment score

7.7

SAP S/4HANA offers scalability and flexibility for medium to large enterprises, though pricing may challenge smaller entities.

Epicor ERP scales extremely well, allowing for multi-company and multi-plant operations.

reviewer1951926

President at a consultancy with 11-50 employees

If the organization is complex or large, Epicor ERP is not going to fit in.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

The system is adapting to our growing needs, but some requirements necessitate upgrading Epicor ERP to meet current needs, which represents an additional expense for us.

Seth Sunu

Business Wac Application Support Lead at Equatorial Coca-Cola Bottling Company

For more quotes and insights, download the Epicor ERP report

SAP S/4HANA scales exceptionally well.

Girish Ogirala

Enterprise Architect at a manufacturing company with 10,001+ employees

It is very easy to scale within businesses, especially when a new business falls within the range.

Chijindu Oziogu

Project accountant at Montego Upstream Services Limited

Scalability is a key strength of SAP, especially for HANA, compared to all the other ERPs.

Deepak Madhavan

Delivery Head- IT Shared Services at a manufacturing company with 5,001-10,000 employees

For more quotes and insights, download the SAP S/4HANA report

Stability Issues

Sentiment score

7.3

Epicor ERP's stability has improved in recent versions, though early versions and upgrades sometimes cause issues for users.

Sentiment score

7.7

SAP S/4HANA is stable, with high user ratings; minor issues are often due to implementation or environmental factors.

Issues arise during upgrades and patch applications, leading to huge downtimes and temporary instability.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

Epicor ERP has experienced multiple crashes and performance drops multiple times.

Khalid Jalal

Senior Manager Group Ict at Gulf Aluminium Rolling Mill Co. B. S. C. (c)

For more quotes and insights, download the Epicor ERP report

The SAP HANA system is not very easy to unlock, and it's something strange as, compared to other databases, when transaction logs are full, you stop the system, run the transaction log backups, and then restart.

reviewer2090781

Associate Partner - SAP Solution Architect and MDG expert at a tech services company with 11-50 employees

Not very often, but it can happen, especially with user load; if many people use the system at the same time, there might be issues depending on various factors.

Umit Sengul

Enterprise Architect at E.ON

I rate the stability of SAP S_4HANA as fairly stable because we have never experienced any downtime from SAP, and the performance is good.

Zahid Mashhood

Head of IT at Genix Pharma (Private) Limited

For more quotes and insights, download the SAP S/4HANA report

Room For Improvement

Epicor ERP struggles with complex interfaces, inefficient modules, lacking international tools, and needs improvements in automation, support, and localization.

SAP S/4HANA needs improved user experience, integration, cost, AI, documentation, consolidation, mobile compatibility, features, analytics, customization, and pricing.

There's extensive customization required for Epicor ERP, and the standard process is not suitable.

Khalid Jalal

Senior Manager Group Ict at Gulf Aluminium Rolling Mill Co. B. S. C. (c)

In the production planning area, Epicor ERP cannot handle complex planning situations, which for this organization became very complex, requiring a lot of customizations.

reviewer2758776

IT Consultant at a tech services company with 51-200 employees

The cost management and product costing should be enhanced, along with issues in the manufacturing process.

Seth Sunu

Business Wac Application Support Lead at Equatorial Coca-Cola Bottling Company

For more quotes and insights, download the Epicor ERP report

Organizations face challenges like adapting to new technologies rapidly, and whether customers are early or late adopters influences their experience.

reviewer1333659

Managing Director at a recruiting/HR firm with 501-1,000 employees

I can perform a lot of data manipulation directly on SAP using S-One, without having to resort to Excel, unlike with View ID.

Chijindu Oziogu

Project accountant at Montego Upstream Services Limited

The performance of the SAP interface could be improved.

reviewer2090781

Associate Partner - SAP Solution Architect and MDG expert at a tech services company with 11-50 employees

For more quotes and insights, download the SAP S/4HANA report

Setup Cost

Epicor ERP costs $110,000 initially with $9,000 annually, offering flexible licensing but may face high setup costs and overruns.

SAP S/4HANA, perceived as expensive, offers robust capabilities appealing to large enterprises, with variable costs and complex licensing.

While the exact current licensing costs are confidential, it is approximately 50% of Oracle's cost.

Khalid Jalal

Senior Manager Group Ict at Gulf Aluminium Rolling Mill Co. B. S. C. (c)

We are satisfied with the pricing and anticipate savings of seventeen percent across the organization.

Bill Hart

Enterprise Software Professional at Accelalpha Inc.

Epicor ERP is value-conscious in pricing, offering more compared to competitors.

reviewer1951926

President at a consultancy with 11-50 employees

For more quotes and insights, download the Epicor ERP report

It's higher compared to similar peer solutions.

JobiJ

Account executive at Cisco

Most users or IT professionals typically criticize the high price of SAP license costs.

Umit Sengul

Enterprise Architect at E.ON

It's not easy to have a clear understanding of the price and the value, especially if I talk about the business transaction platform.

reviewer2090781

Associate Partner - SAP Solution Architect and MDG expert at a tech services company with 11-50 employees

For more quotes and insights, download the SAP S/4HANA report

Valuable Features

Epicor ERP enhances operational efficiency with user-friendly customization, robust integration, real-time analytics, and comprehensive process management.

SAP S/4HANA offers an intuitive interface, seamless integration, real-time data access, and industry-specific tools enhancing efficiency and scalability.

The real-time analytics support decision-making by using dashboards to manage insights for roles throughout the company, including production, finance, sales, and purchasing.

reviewer1951926

President at a consultancy with 11-50 employees

The most significant features of Epicor ERP for our business process are quality control and supply chain management.

Bill Hart

Enterprise Software Professional at Accelalpha Inc.

If you're doing a project management module, it is linked with finance. Unless finance is implemented, this module cannot be completed.

Khalid Jalal

Senior Manager Group Ict at Gulf Aluminium Rolling Mill Co. B. S. C. (c)

For more quotes and insights, download the Epicor ERP report

It enables the posting of transactions and allows us to see the impact across various application scenarios, providing significant benefits for business.

Girish Ogirala

Enterprise Architect at a manufacturing company with 10,001+ employees

The way SAP has helped our customers is by establishing a discipline where industry-specific operations and SAP's standard processes work hand in hand, improving resource utilization, material movement control, and cost control.

Sagar Godbole

Chief Executive Officer at LogicalDNA Solutions

The insights given help us make strategic decisions.

reviewer1575774

Technical Lead at a manufacturing company with 10,001+ employees

For more quotes and insights, download the SAP S/4HANA report

Categories and Ranking

Epicor ERP

Ranking in ERP

13th

Average Rating

7.4

Reviews Sentiment

6.0

Number of Reviews

Ranking in other categories

No ranking in other categories

SAP S/4HANA

Ranking in ERP

1st

Average Rating

8.4

Reviews Sentiment

6.1

Number of Reviews

126

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of May 2026, in the ERP category, the mindshare of Epicor ERP is 2.6%, down from 3.5% compared to the previous year. The mindshare of SAP S/4HANA is 5.8%, down from 11.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

ERP Mindshare Distribution
Product	Mindshare (%)
SAP S/4HANA	5.8%
Epicor ERP	2.6%
Other	91.6%

ERP

Featured Reviews

Khalid Jalal

Senior Manager Group Ict at Gulf Aluminium Rolling Mill Co. B. S. C. (c)

Requires extensive customization and fails to meet manufacturing needs

My overall experience with Epicor ERP is extremely bad. I just finished a call with the team, and the experience is really unsatisfactory. I will not recommend it to anyone. There's extensive customization required for Epicor ERP, and the standard process is not suitable. Though it is meant for manufacturing, it is not performing the manufacturing job effectively. Regarding the installation process, the implementation is not the problem as the installation is fine. The issue lies with configuration. Although it's supposed to be configurable, it requires customization for everything we need to do. When comparing to JD Edwards and in-house applications, a process that takes one minute in those systems takes ten minutes in Epicor ERP because users have to navigate through different screens constantly. If a user forgets to switch to one screen, the process remains incomplete, making end-user training extremely difficult. There's no automation and workflow feature that can be used without customization. Everything requires changes, making it similar to developing a new platform from scratch. Initially, we anticipated some benefits from using Epicor ERP, but based on the current outcome, it has been completely unsuccessful. The main issue is that everything requires customization rather than configuration. Unless they change their whole approach from customization to configuration, this product should not be used anywhere.

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MuhammadNadeem3

Manager Sap at PTCL

Integrated workflows have streamlined hiring, purchasing, and daily operations across departments

Areas of SAP S_4HANA that could be improved or enhanced include the evolving aspects of the application over time. There are other SAP applications such as SuccessFactors and Ariba that integrate with SAP S_4HANA. In recent years, SAP introduced an addition called RISE with SAP, which allows companies to use cloud solutions instead of requiring their own premises hardware. SAP partners with cloud providers such as Azure, Amazon, and Google, assisting companies in migrating from hardware to cloud solutions. A challenge that arises is the lack of immediate expertise when raising tickets for problem resolution with SAP, leading to delays. We have asked SAP to improve this area to provide users with better benefits from the cloud solution, as we encounter this issue frequently.

Read full review

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Top Industries

By visitors reading reviews

Manufacturing Company

20%

Computer Software Company

Healthcare Company

Financial Services Firm

Manufacturing Company

14%

Computer Software Company

Comms Service Provider

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	14
Midsize Enterprise	4
Large Enterprise	2

By reviewers
Company Size	Count
Small Business	51
Midsize Enterprise	26
Large Enterprise	54

Questions from the Community

What is your experience regarding pricing and costs for Epicor ERP?

My experience with Epicor ERP pricing is that it is fairly priced, targeting more mid-size and small organizations. However, from that perspective, they are slightly higher priced, as some smaller ...

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What needs improvement with Epicor ERP?

I see a few areas that can be improved. The localization is not good; for local taxes and statutory compliances, manual work is being done and other packages are being integrated for tax purposes. ...

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What is your primary use case for Epicor ERP?

My clients are using Epicor ERP for all their operations. They are a mid-size or small-sized manufacturing company, and Epicor ERP covers finance, production, planning, and procurement functions ex...

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Are there any advantages of SAP S4 HANA over SAP Business One (SAP B1) apart from the cost?

SaP Business One is a complete solution for business management. The software applications are broad, ranging from accounting to project management and human resources. It is very versatile and com...

See all answers

What needs improvement with SAP S4HANA?

See all answers

What is your primary use case for SAP S4HANA?

My experience with SAP S_4HANA involves working on several projects helping customers prepare their transition from ECC to SAP S_4HANA. My role was to study the gap and technical feasibility by exe...

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Comparisons

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Compared 12% of the time

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Epicor iScala vs Epicor ERP

Compared 5% of the time

Doss vs Epicor ERP

Compared 4% of the time

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SAP ERP vs SAP S/4HANA

Compared 22% of the time

Oracle E-Business Suite vs SAP S/4HANA

Compared 5% of the time

Microsoft Dynamics 365 Business Central vs SAP S/4HANA

Compared 5% of the time

SAP S/4HANA Cloud vs SAP S/4HANA

Compared 4% of the time

QAD Cloud ERP vs SAP S/4HANA

Compared 3% of the time

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Product Reports

Buyer's Guide

Epicor ERP

May 2026

Download Epicor ERP product report

Buyer's Guide

SAP S/4HANA

April 2026

Download SAP S/4HANA product report

Also Known As

Epicor SaaS ERP

SAP S4HANA

Overview

Epicor ERP streamlines manufacturing management with effective production planning, process automation, and comprehensive integration, offering detailed reporting and real-time analytics.

Epicor ERP delivers ease of use with its powerful APIs and flexible customization options tailored for manufacturing needs. It efficiently manages finance, supply chain, production, planning, and procurement. Despite its complexity, especially in component interaction, and challenges with localization and support response times, Epicor ERP enhances production planning and process automation, ensuring accurate, visible reporting. It does require customization, but its capabilities in job management, quality control, and supply chain management are noteworthy, making it a preferred choice for mid-sized and small enterprises in manufacturing.

What are Epicor ERP's key features?

Ease of Use: Designed for simple navigation and operation.
Powerful APIs: Enables smooth integration with other applications.
Real-Time Analytics: Provides instant insights and data-driven decision-making.
Detailed Reporting: Offers comprehensive reports for various roles.
Customization Flexibility: Adapts to diverse manufacturing requirements.

What benefits should users look for?

Streamlined Operations: Integrates processes from finance to production.
Improved Decision-Making: Leverages real-time analytics and reporting.
Enhanced Planning: Optimizes production planning and scheduling.
Increased Efficiency: Automates processes and reduces errors.
Customizable Solutions: Tailors operations to specific manufacturing needs.

Epicor ERP finds application predominantly in manufacturing, focusing on operations management. Utilized across different versions and industries, including trading and distribution, it addresses finance, supply chain, and production challenges. Companies often need extensive customization, making it suited for mid-sized and small manufacturing enterprises.

Epicor

SAP S/4HANA is an advanced ERP system utilizing in-memory computing, offering real-time analytics and seamless integration. Its user-centric Fiori interface simplifies operations, making it ideal for diverse business needs in finance, logistics, and high-performance data management.

SAP S/4HANA stands out for its in-memory database technology and integrated analytics, which provide organizations with real-time access to data, enhancing business efficiency. It simplifies complex processes through prebuilt scenarios and allows robust customization to fit specific industry needs. The platform is crucial for high-performance data management and decision-making across sectors like finance and logistics, integrating different departments to support digital transformation initiatives. It offers both cloud and on-premise deployment options, catering to large-scale enterprises seeking flexibility, scalability, and improved operational efficiency.

What are the key features of SAP S/4HANA?

In-Memory Database: Enables real-time analytics and data processing.
Seamless Module Integration: Allows departments to work cohesively across the platform.
User-Friendly Fiori Interface: Enhances the overall user experience with intuitive design.
Integrated Analytics: Provides comprehensive insights for better business decisions.
Customization Options: Offers flexibility to tailor processes to specific business needs.

What benefits or ROI should be reviewed?

Improved Efficiency: Real-time data access helps streamline operations.
Enhanced Decision-Making: Integrated analytics provide actionable insights.
Scalability: Supports growth with flexible deployment options.
Cross-Department Integration: Facilitates collaboration across different business functions.
Cost-Benefit Balance: Evaluate setup costs vs. operational improvements.

In industries like finance, supply chain, and manufacturing, SAP S/4HANA supports business processes by integrating core functions and enabling real-time analytics. It enhances financial management, inventory control, and purchasing decisions, making it popular among large-scale users in retail and pharmaceuticals.

SAP

Sample Customers

Information Not Available

Nestle, O.C. Tanner, Sabre, New York Life Insurance Co., MEMEBOX, Siemens AG.

Buyer's Guide

Epicor ERP vs. SAP S/4HANA

April 2026

Free Report: Epicor ERP vs. SAP S/4HANA

Find out what your peers are saying about Epicor ERP vs. SAP S/4HANA and other solutions. Updated: April 2026.

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