Try our new research platform with insights from 80,000+ expert users

Epicor ERP vs Microsoft Dynamics 365 Business Central vs SAP ERP comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Epicor ERP offers diverse returns, from rapid ROI to operational improvements, though some users report minimal benefits.
Sentiment score
5.5
Microsoft Dynamics 365 Business Central improved efficiency and savings but returns vary, with some experiencing delays up to six months.
Sentiment score
5.6
SAP ERP enhances inventory management and efficiency, offering cost savings and faster ROI through automation and data analysis.
It continued to make the company lean and more profitable by providing tools to manage business operations better, such as production scheduling, finance, and estimating products.
We have saved the equivalent of three or four man-days a week across the business.
With increased visibility, there is a substantial opportunity for return on investment.
SAP ERP did provide value for money.
 

Customer Service

Sentiment score
7.0
Epicor ERP customer service is rated average due to inconsistent experiences, with mixed feedback on responsiveness and issue resolution.
Sentiment score
4.1
Microsoft Dynamics 365 Business Central offers responsive customer support, though technical assistance can be slow and sometimes checklist-driven.
Sentiment score
6.1
SAP ERP customer service is generally praised, but technical support experiences vary, with some noting improvements and valuable features.
Epicor's support is strong with extensive self-help options.
When issues are raised to customer support, they direct us to work with the partner.
The technical support is good and rated eight.
The response time before getting someone who can provide a relevant answer is crucial.
The lack of senior technical consultants means Tier 1 support sometimes has limited experience, which could be better.
Microsoft provides real-time support, which makes a big difference compared to SAP.
SAP technical support is very good.
It was very quick, and we didn't have many tickets, but every time any issues arose, they were very quickly resolved.
It is not easy to justify something as high priority unless the system is completely down.
 

Scalability Issues

Sentiment score
6.4
Epicor ERP provides scalable and adaptable solutions for small to medium businesses, often needing infrastructure upgrades for larger operations.
Sentiment score
7.0
Microsoft Dynamics 365 Business Central is scalable, best with cloud deployment, yet may require alternatives for large implementations.
Sentiment score
7.9
SAP ERP is praised for its scalability, flexibility, and ability to handle large user bases and significant data loads.
Epicor ERP scales extremely well, allowing for multi-company and multi-plant operations.
The system is adapting to our growing needs, but some requirements necessitate upgrading Epicor ERP to meet current needs, which represents an additional expense for us.
It is scalable when moving from one version to another or adding additional components like warehouse management.
The scalability of SAP ERP is excellent.
 

Stability Issues

Sentiment score
7.8
Epicor ERP's stability has improved significantly, though occasional issues persist, especially with cloud updates and language consistency.
Sentiment score
7.7
Microsoft Dynamics 365 Business Central is a stable, reliable platform for diverse, demanding organizational needs with minimal bugs.
Sentiment score
8.2
SAP ERP is praised for reliability and efficiency, with stability ratings often between 8 to 10 out of 10.
Epicor ERP has experienced multiple crashes and performance drops multiple times.
For the cloud, we have not faced any downtimes or stability issues.
Production processes would be on hold without stability, so it is quite important that the software is very stable.
Stability-wise, SAP ERP is the best product among others.
 

Room For Improvement

Epicor ERP needs enhancements in usability, CRM, cloud, and tool integration, with easier customization and improved automation.
Microsoft Dynamics 365 Business Central faces challenges in pricing, customization, integration, and user experience while needing enhancements in support and management.
SAP ERP faces criticism for high costs, outdated interface, limited flexibility, and struggles with integration and real-time needs.
There's extensive customization required for Epicor ERP, and the standard process is not suitable.
The cost management and product costing should be enhanced, along with issues in the manufacturing process.
There's a gap in advanced features that other platforms like NetSuite handle better.
There is a need for improvement in consolidation and multi-country master data management.
SAP ERP could improve by integrating additional components such as digital signatures and barcoding.
SAP recently implemented Databricks, and they started investing significantly in the analytic environment.
We are using version 6.0 and it meets our needs.
 

Setup Cost

Epicor ERP offers competitive pricing with initial costs at US$110,000; customization and implementation may increase expenses.
Microsoft Dynamics 365 Business Central offers cost-effective, flexible pricing, starting at $70-$100 per user, with variable implementation fees.
SAP ERP is costly, with implementation exceeding $1.5 million, but valuable for large enterprises due to extensive features.
While the exact current licensing costs are confidential, it is approximately 50% of Oracle's cost.
We are satisfied with the pricing and anticipate savings of seventeen percent across the organization.
Epicor ERP is value-conscious in pricing, offering more compared to competitors.
However, it was very costly due to the numerous integrations we had.
The pricing for Dynamics 365 Business Central is reasonable.
Small and medium companies can struggle with the pricing.
The pricing for SAP ERP is medium but slightly on the higher side.
 

Valuable Features

Epicor ERP offers user-friendly customization, integration, automation, and real-time analytics, enhancing accuracy and visibility across manufacturing processes.
Microsoft Dynamics 365 Business Central streamlines operations with seamless Microsoft integration, real-time insights, customization, scalability, and global compliance.
SAP ERP offers integration, customization, and efficiency with industry-specific modules, a centralized database, and robust architecture for seamless operations.
The real-time analytics support decision-making by using dashboards to manage insights for roles throughout the company, including production, finance, sales, and purchasing.
The most significant features of Epicor ERP for our business process are quality control and supply chain management.
If you're doing a project management module, it is linked with finance. Unless finance is implemented, this module cannot be completed.
The value for money is very high as it fits the business well.
It provides localized compliance for every country, covering VAT compliances, taxing policies, and corporate taxes.
Microsoft Dynamics 365 Business Central is scalable, as it was able to grow with increasing business demands.
The consistent integrations and real-time data analytics in SAP ERP significantly enhance the decision-making process by facilitating follow-ups and action points.
SAP ERP has impacted our organization positively because it is highly customizable to build any process we have in our companies and to write programs.
SAP ERP is particularly strong in manufacturing, from production planning to plant maintenance, then Material Management itself, and managing warehouse management and inventory control.
 

Mindshare comparison

As of September 2025, in the ERP category, the mindshare of Epicor ERP is 3.5%, up from 2.9% compared to the previous year. The mindshare of Microsoft Dynamics 365 Business Central is 6.5%, up from 6.3% compared to the previous year. The mindshare of SAP ERP is 17.2%, down from 22.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ERP Market Share Distribution
ProductMarket Share (%)
SAP ERP17.2%
Microsoft Dynamics 365 Business Central6.5%
Epicor ERP3.5%
Other72.8%
ERP
 

Featured Reviews

Khalid Jalal - PeerSpot reviewer
Requires extensive customization and fails to meet manufacturing needs
My overall experience with Epicor ERP is extremely bad. I just finished a call with the team, and the experience is really unsatisfactory. I will not recommend it to anyone. There's extensive customization required for Epicor ERP, and the standard process is not suitable. Though it is meant for manufacturing, it is not performing the manufacturing job effectively. Regarding the installation process, the implementation is not the problem as the installation is fine. The issue lies with configuration. Although it's supposed to be configurable, it requires customization for everything we need to do. When comparing to JD Edwards and in-house applications, a process that takes one minute in those systems takes ten minutes in Epicor ERP because users have to navigate through different screens constantly. If a user forgets to switch to one screen, the process remains incomplete, making end-user training extremely difficult. There's no automation and workflow feature that can be used without customization. Everything requires changes, making it similar to developing a new platform from scratch. Initially, we anticipated some benefits from using Epicor ERP, but based on the current outcome, it has been completely unsuccessful. The main issue is that everything requires customization rather than configuration. Unless they change their whole approach from customization to configuration, this product should not be used anywhere.
StefaanVandesompele - PeerSpot reviewer
Provides end-to-end accounting and finance module at reasonable pricing
365 Business Central integrates with Office 365 to streamline the invoice approval process. This allows businesses to manage and approve invoices efficiently within a unified system. Our organization plans to transition to the Dynamics 365 environment, where various functions will be centralized. We will consolidate everything into one system instead of maintaining multiple databases for each country with local data. Dynamics 365 is fully integrated, which should address many of our challenges when we migrate to this new environment. We look forward to seeing how it performs in practice. The project is progressing well overall, though integrating it with other tools and ensuring Dynamics 365 operates smoothly can be challenging. Dynamics 365 is user-friendly and effective. However, a deeper understanding of its technical capabilities and architecture might be necessary to optimize its use fully. The software landscape is evolving, and achieving the best reporting and functionality with just a click can be complex. A clear vision of what you want to achieve with Dynamics 365 is essential. Proper preparation and configuration are crucial to achieving the desired outcomes. This principle applies not only to Dynamics 365 but to all software packages. Understanding the system's flexibility and adaptability based on your specific business needs is key to its successful implementation. Overall, I rate the solution an eight out of ten.
Achmad Dimyati - PeerSpot reviewer
Long-term adaptation and evolution meets changing technology trends
SAP ERP is not really real-time. We use the HANA database which is supposed to be memory data in memory, but we are still not very happy. It is supposed to be real-time and come very quickly, but in reality, it still takes time to run. That is why we use BW of SAP, Business Objects, and now we have moved to the Analytic Cloud where we start using predictive AI. SAP recently implemented Databricks, and they started investing significantly in the analytic environment. SAP ERP has been left behind as they moved to S/4HANA with the HANA database. They restructured the whole table structure of SAP ERP, introduced simple finance, simple logistics, and moved HR to SuccessFactors. They have the BTP layer where they manage everything from integration to master data management. The challenge with SAP is that they move very fast to different products and buy different products. It requires significant investment and many skills to catch up because all of these have different sets of technology. The fundamental has changed differently. It is not monolithic anymore but different products under one name, SAP. You have to buy it model by model for additional models. Products such as SuccessFactors, Ariba for procure to pay, Concur for travel, and Facility Management use totally different technology. They try to integrate with each other, but it remains a challenge for SAP to make them have the same management, technology, and operational approach.
report
Use our free recommendation engine to learn which ERP solutions are best for your needs.
867,341 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
20%
Computer Software Company
9%
Healthcare Company
8%
Construction Company
7%
Manufacturing Company
12%
Computer Software Company
12%
Comms Service Provider
7%
Retailer
7%
Manufacturing Company
14%
Computer Software Company
11%
Retailer
7%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise4
Large Enterprise2
By reviewers
Company SizeCount
Small Business39
Midsize Enterprise12
Large Enterprise19
By reviewers
Company SizeCount
Small Business31
Midsize Enterprise30
Large Enterprise76
 

Questions from the Community

What is your experience regarding pricing and costs for Epicor ERP?
The licensing cost for Epicor ERP is a concern. The licensing becomes cheap, which leads people to opt for it, but th...
What needs improvement with Epicor ERP?
The cost management and product costing should be enhanced, along with issues in the manufacturing process. The downt...
What is your primary use case for Epicor ERP?
We are using Epicor ERP version 10.3.6. We utilize the complete process from P2P through to manufacturing, HR, and al...
What do you like most about Microsoft Dynamics NAV?
The platform offers a robust and comprehensive cycle for supply chain and inventory management, with features like mi...
What is your experience regarding pricing and costs for Microsoft Dynamics NAV?
I don't have specific information about the pricing of Microsoft Dynamics 365 Business Central. However, it was very ...
What needs improvement with Microsoft Dynamics NAV?
When I started working with Microsoft Dynamics 365 Business Central, I was new and didn't know what ERP was or its pu...
Is Anaplan better than SAP ERP?
There are different aspects of both Anaplan and SAP ERP that I like and dislike. Anaplan improves forecast accuracy a...
What do you like most about SAP ERP?
The solution has made the most significant impact on our human resources function, specifically in HR operations and ...
What needs improvement with SAP ERP?
SAP ERP is fine as it is at the moment. It is difficult to comment on improvements for this version. I know HANA has ...
 

Also Known As

Epicor SaaS ERP
Dynamics NAV, MS Dynamics NAV
No data available
 

Overview

 

Sample Customers

Information Not Available
Harris Farm Markets, Mister Spex GmbH, Bounce Foods, Eurofin Services SA, Medica Medizintechnik, Associated Gaskets, Onduline, Sitka Surfboard Corporation, World Animal Protection
B&G Manufacturing, Unilever, Life is good Inc., Joy Global Inc., City of Cape Town, Bhopal Municipal, Corporation (BMC), adidas Group, Butcher & Packer Supply Company, Franklin Valve L.P., Evoshield, Prime Meats, a Norsan Group company, EMC Corporation, Varian Medical Systems Inc., FC Bayern Mªnchen AG, AkzoNobel Chemicals B.V., T¾V Rheinland, Pacific Drilling S.A., Fire & Rescue New South Wales, University of Amsterdam, Pa_alon S.A.
Find out what your peers are saying about SAP, Microsoft, Infor and others in ERP. Updated: August 2025.
867,341 professionals have used our research since 2012.