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Epicor ERP vs JD Edwards EnterpriseOne vs SAP ERP comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.7
Epicor ERP offers diverse returns, from rapid ROI to operational improvements, though some users report minimal benefits.
Sentiment score
6.0
Users report financial benefits from JD Edwards EnterpriseOne, citing stability, cost savings, and minimal resources needed for support.
Sentiment score
5.6
SAP ERP enhances inventory management and efficiency, offering cost savings and faster ROI through automation and data analysis.
It continued to make the company lean and more profitable by providing tools to manage business operations better, such as production scheduling, finance, and estimating products.
We have saved the equivalent of three or four man-days a week across the business.
With increased visibility, there is a substantial opportunity for return on investment.
Previously, there was significant development for customizations, but with JD Edwards EnterpriseOne, the necessary reports are readily available, reducing maintenance costs.
SAP ERP did provide value for money.
 

Customer Service

Sentiment score
7.0
Epicor ERP customer service is rated average due to inconsistent experiences, with mixed feedback on responsiveness and issue resolution.
Sentiment score
4.6
JD Edwards EnterpriseOne's technical support is responsive and competent, but complex issues may require preparation and persistence for resolution.
Sentiment score
6.1
SAP ERP customer service is generally praised, but technical support experiences vary, with some noting improvements and valuable features.
Epicor's support is strong with extensive self-help options.
When issues are raised to customer support, they direct us to work with the partner.
The technical support is good and rated eight.
They act quickly, and the partners stay up-to-date with the latest innovations.
The technical support is a strong point, and I would rate it an eight on a scale of one to ten.
I would rate the customer service and support of JD Edwards EnterpriseOne a seven out of ten.
SAP technical support is very good.
It was very quick, and we didn't have many tickets, but every time any issues arose, they were very quickly resolved.
It is not easy to justify something as high priority unless the system is completely down.
 

Scalability Issues

Sentiment score
6.4
Epicor ERP provides scalable and adaptable solutions for small to medium businesses, often needing infrastructure upgrades for larger operations.
Sentiment score
7.4
JD Edwards EnterpriseOne efficiently scales across businesses, ensuring reliable integration despite challenges, making it suitable for diverse industries.
Sentiment score
7.9
SAP ERP is praised for its scalability, flexibility, and ability to handle large user bases and significant data loads.
Epicor ERP scales extremely well, allowing for multi-company and multi-plant operations.
The system is adapting to our growing needs, but some requirements necessitate upgrading Epicor ERP to meet current needs, which represents an additional expense for us.
It is suitable for any business size, from retail to manufacturing, and can grow with any business.
It is scalable when moving from one version to another or adding additional components like warehouse management.
The scalability of SAP ERP is excellent.
 

Stability Issues

Sentiment score
7.8
Epicor ERP's stability has improved significantly, though occasional issues persist, especially with cloud updates and language consistency.
Sentiment score
7.6
JD Edwards EnterpriseOne is generally reliable with most users reporting high stability, especially with proper maintenance and updates.
Sentiment score
8.2
SAP ERP is praised for reliability and efficiency, with stability ratings often between 8 to 10 out of 10.
Epicor ERP has experienced multiple crashes and performance drops multiple times.
JD Edwards EnterpriseOne is very stable.
I rate the stability of JD Edwards EnterpriseOne as a seven out of ten.
Production processes would be on hold without stability, so it is quite important that the software is very stable.
Stability-wise, SAP ERP is the best product among others.
 

Room For Improvement

Epicor ERP needs enhancements in usability, CRM, cloud, and tool integration, with easier customization and improved automation.
JD Edwards EnterpriseOne needs improvements in UI, reporting tools, cloud features, customization, and industry-specific functionalities for better usability.
SAP ERP faces criticism for high costs, outdated interface, limited flexibility, and struggles with integration and real-time needs.
There's extensive customization required for Epicor ERP, and the standard process is not suitable.
The cost management and product costing should be enhanced, along with issues in the manufacturing process.
JD Edwards should consider implementing more user-friendly interfaces and downloads to aid end users.
There is room for improvement on the payroll side, as the solution is not very strong in this area.
I would like to see improvements in the analytical part of JD Edwards EnterpriseOne, specifically in the business intelligence aspect, to enhance its capabilities compared to bespoke solutions.
SAP ERP could improve by integrating additional components such as digital signatures and barcoding.
SAP recently implemented Databricks, and they started investing significantly in the analytic environment.
We are using version 6.0 and it meets our needs.
 

Setup Cost

Epicor ERP offers competitive pricing with initial costs at US$110,000; customization and implementation may increase expenses.
JD Edwards EnterpriseOne offers competitive pricing with a perpetual license, ideal for medium to large enterprises, but can incur extra costs.
SAP ERP is costly, with implementation exceeding $1.5 million, but valuable for large enterprises due to extensive features.
While the exact current licensing costs are confidential, it is approximately 50% of Oracle's cost.
We are satisfied with the pricing and anticipate savings of seventeen percent across the organization.
Epicor ERP is value-conscious in pricing, offering more compared to competitors.
JD Edwards EnterpriseOne is perceived as expensive compared to newer applications.
Small and medium companies can struggle with the pricing.
The pricing for SAP ERP is medium but slightly on the higher side.
 

Valuable Features

Epicor ERP offers user-friendly customization, integration, automation, and real-time analytics, enhancing accuracy and visibility across manufacturing processes.
JD Edwards EnterpriseOne provides user-friendly, scalable ERP solutions with extensive integration, customization, and advanced data management for improved business processes.
SAP ERP offers integration, customization, and efficiency with industry-specific modules, a centralized database, and robust architecture for seamless operations.
The real-time analytics support decision-making by using dashboards to manage insights for roles throughout the company, including production, finance, sales, and purchasing.
The most significant features of Epicor ERP for our business process are quality control and supply chain management.
If you're doing a project management module, it is linked with finance. Unless finance is implemented, this module cannot be completed.
The integration between plant maintenance, stores, and financials is highly valued by my customers in the refinery business, as it allows for efficient maintenance processes and easily accessible financial information.
JD Edwards EnterpriseOne manages multiple manufacturing modes in the same process effectively.
The consistent integrations and real-time data analytics in SAP ERP significantly enhance the decision-making process by facilitating follow-ups and action points.
SAP ERP has impacted our organization positively because it is highly customizable to build any process we have in our companies and to write programs.
SAP ERP is particularly strong in manufacturing, from production planning to plant maintenance, then Material Management itself, and managing warehouse management and inventory control.
 

Mindshare comparison

As of September 2025, in the ERP category, the mindshare of Epicor ERP is 3.5%, up from 2.9% compared to the previous year. The mindshare of JD Edwards EnterpriseOne is 2.9%, down from 3.6% compared to the previous year. The mindshare of SAP ERP is 17.2%, down from 22.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
ERP Market Share Distribution
ProductMarket Share (%)
SAP ERP17.2%
JD Edwards EnterpriseOne2.9%
Epicor ERP3.5%
Other76.4%
ERP
 

Featured Reviews

Khalid Jalal - PeerSpot reviewer
Requires extensive customization and fails to meet manufacturing needs
My overall experience with Epicor ERP is extremely bad. I just finished a call with the team, and the experience is really unsatisfactory. I will not recommend it to anyone. There's extensive customization required for Epicor ERP, and the standard process is not suitable. Though it is meant for manufacturing, it is not performing the manufacturing job effectively. Regarding the installation process, the implementation is not the problem as the installation is fine. The issue lies with configuration. Although it's supposed to be configurable, it requires customization for everything we need to do. When comparing to JD Edwards and in-house applications, a process that takes one minute in those systems takes ten minutes in Epicor ERP because users have to navigate through different screens constantly. If a user forgets to switch to one screen, the process remains incomplete, making end-user training extremely difficult. There's no automation and workflow feature that can be used without customization. Everything requires changes, making it similar to developing a new platform from scratch. Initially, we anticipated some benefits from using Epicor ERP, but based on the current outcome, it has been completely unsuccessful. The main issue is that everything requires customization rather than configuration. Unless they change their whole approach from customization to configuration, this product should not be used anywhere.
Eric Oboh - PeerSpot reviewer
Enables efficient finance and maintenance management with real-time data and strong integration
The integration between plant maintenance, stores, and financials is highly valued by my customers in the refinery business, as it allows for efficient maintenance processes and easily accessible financial information. Additionally, the mobile features are beneficial as they allow managers to approve or reject orders on the go. JD Edwards EnterpriseOne provides real-time data, which is very timely for decision-making. Managers have dashboards created for them that are readily updated for insightful information. This reflects the improved business intelligence features of the solution.
Achmad Dimyati - PeerSpot reviewer
Long-term adaptation and evolution meets changing technology trends
SAP ERP is not really real-time. We use the HANA database which is supposed to be memory data in memory, but we are still not very happy. It is supposed to be real-time and come very quickly, but in reality, it still takes time to run. That is why we use BW of SAP, Business Objects, and now we have moved to the Analytic Cloud where we start using predictive AI. SAP recently implemented Databricks, and they started investing significantly in the analytic environment. SAP ERP has been left behind as they moved to S/4HANA with the HANA database. They restructured the whole table structure of SAP ERP, introduced simple finance, simple logistics, and moved HR to SuccessFactors. They have the BTP layer where they manage everything from integration to master data management. The challenge with SAP is that they move very fast to different products and buy different products. It requires significant investment and many skills to catch up because all of these have different sets of technology. The fundamental has changed differently. It is not monolithic anymore but different products under one name, SAP. You have to buy it model by model for additional models. Products such as SuccessFactors, Ariba for procure to pay, Concur for travel, and Facility Management use totally different technology. They try to integrate with each other, but it remains a challenge for SAP to make them have the same management, technology, and operational approach.
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Top Industries

By visitors reading reviews
Manufacturing Company
20%
Computer Software Company
9%
Healthcare Company
8%
Construction Company
7%
Outsourcing Company
15%
Manufacturing Company
13%
Computer Software Company
9%
Financial Services Firm
6%
Manufacturing Company
14%
Computer Software Company
11%
Retailer
7%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise4
Large Enterprise2
By reviewers
Company SizeCount
Small Business22
Midsize Enterprise12
Large Enterprise31
By reviewers
Company SizeCount
Small Business31
Midsize Enterprise30
Large Enterprise76
 

Questions from the Community

What is your experience regarding pricing and costs for Epicor ERP?
The licensing cost for Epicor ERP is a concern. The licensing becomes cheap, which leads people to opt for it, but th...
What needs improvement with Epicor ERP?
The cost management and product costing should be enhanced, along with issues in the manufacturing process. The downt...
What is your primary use case for Epicor ERP?
We are using Epicor ERP version 10.3.6. We utilize the complete process from P2P through to manufacturing, HR, and al...
What do you like most about JD Edwards EnterpriseOne?
The tool is valuable for its rich set of functionalities and stability. The solution is stable. The customer servic...
What is your experience regarding pricing and costs for JD Edwards EnterpriseOne?
JD Edwards EnterpriseOne is perceived as expensive compared to newer applications, and consultancy costs are on the h...
What advice do you have for others considering JD Edwards EnterpriseOne?
I perform complex setups and use flex accounting in different ways. We have both simple projects with basic configura...
Is Anaplan better than SAP ERP?
There are different aspects of both Anaplan and SAP ERP that I like and dislike. Anaplan improves forecast accuracy a...
What do you like most about SAP ERP?
The solution has made the most significant impact on our human resources function, specifically in HR operations and ...
What needs improvement with SAP ERP?
SAP ERP is fine as it is at the moment. It is difficult to comment on improvements for this version. I know HANA has ...
 

Also Known As

Epicor SaaS ERP
No data available
No data available
 

Overview

 

Sample Customers

Information Not Available
TechNova Imaging Systems (P) Ltd, Jordan Petroleum Refinery, Hosun Universal Co. Ltd., Grupo Corporativo Papelera SA de CV, Label Technology Inc., Uniwax S.A., Al Jaber Group, SOMAR Corporation, SICIM S.p.A.,
B&G Manufacturing, Unilever, Life is good Inc., Joy Global Inc., City of Cape Town, Bhopal Municipal, Corporation (BMC), adidas Group, Butcher & Packer Supply Company, Franklin Valve L.P., Evoshield, Prime Meats, a Norsan Group company, EMC Corporation, Varian Medical Systems Inc., FC Bayern Mªnchen AG, AkzoNobel Chemicals B.V., T¾V Rheinland, Pacific Drilling S.A., Fire & Rescue New South Wales, University of Amsterdam, Pa_alon S.A.
Find out what your peers are saying about SAP, Microsoft, Infor and others in ERP. Updated: August 2025.
867,497 professionals have used our research since 2012.