Entuity vs New Relic comparison

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Entuity

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Executive SummaryUpdated on Oct 10, 2024

Entuity and New Relic compete in network and application performance management. New Relic often has the upper hand due to its comprehensive monitoring capabilities, appealing to those seeking advanced application performance insights, while Entuity attracts network-focused businesses with competitive pricing and support.

Features: Entuity provides real-time network performance monitoring, automated problem resolution, and essential network insights for managers. New Relic offers application performance monitoring tools, detailed analytics suitable for developers, and full-stack observability for comprehensive performance analysis.

Room for Improvement: Entuity could enhance integration with cloud-based systems, expand its application performance monitoring features, and offer more detailed analytics. New Relic can improve ease of integration with on-premise systems, offer more competitive pricing, and enhance targeted network monitoring capabilities to appeal more to network-centric organizations.

Ease of Deployment and Customer Service: Entuity allows straightforward deployment in existing network environments, supported by responsive customer service tailored to network performance optimization. New Relic’s cloud-based deployment provides integration flexibility and is supported by extensive documentation and resources, also offering seamless cloud operations.

Pricing and ROI: Entuity offers competitive pricing models, attracting network-centric organizations with cost-effective solutions offering solid returns. New Relic, although potentially more expensive, justifies this with an extensive feature set providing significant operational efficiencies and long-term benefits through comprehensive monitoring.

To learn more, read our detailed Entuity vs. New Relic Report (Updated: August 2026).

Entuity vs. New Relic

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Entuity

Ranking in Network Monitoring Software

67th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in Network Monitoring Software

9th

Average Rating

8.4

Reviews Sentiment

6.9

Number of Reviews

176

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (9th), IT Operations Analytics (3rd), Mobile APM (2nd), Cloud Monitoring Software (3rd), AIOps (4th)

Mindshare comparison

As of August 2026, in the Network Monitoring Software category, the mindshare of Entuity is 0.7%, up from 0.6% compared to the previous year. The mindshare of New Relic is 1.5%, down from 1.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Mindshare Distribution
Product	Mindshare (%)
New Relic	1.5%
Entuity	0.7%
Other	97.8%

Network Monitoring Software

Featured Reviews

Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

A good solution for network monitoring and support management, but there is no centralized database

There is no centralized database. It is an issue if you use a local database and have multiple borders. However, if you have an external database, you can keep the same old data from an old border up to 100 borders. In addition, if we want to create an ABI or use an ABI to connect data, there is no competition when we ask for support. If we want to modify the calculation matrix or equation, we have to raise a professional service. Other competitors like Micro Focus, a network management system, have a new supportability matrix in the market every quarter.

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BasilJiji

System engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We are able to receive a visualized monitoring of the network infrastructure which is very helpful."

"Entuity's best feature is its ability to monitor a large number of devices."

"The initial setup of Entuity is easy and the full process took approximately 30 minutes."

"One of the most valuable features of Entuity is the user interface."

"Event management and the geographical Google API-based network topology are the most valuable features of Entuity."

"The best thing about Entuity is that it's easy to use. It's user-friendly. It's intuitive and easy to customize as per your needs."

"The most valuable feature is the ease of deployment, simplicity of the end user's experience (the forms and the sheets that you use, the screens you can use to see what's going on, and overall capability), as well as the ease of integration into other solutions."

"This is a product that is easy to deploy and maintain with a positive end-user experience."

More Entuity pros

"The simplicity of the dashboard is very good."

"The synthetic alert is the most valuable feature in New Relic APM. I also like the time travel feature and find traceability useful in the solution. New Relic APM also has good response times."

"Overall, it improves the experience of the customers and site users."

"It helps me to identify root cause on the code level issues."

"From the perspective of effort and time taken while identifying issues and resolution, we have gained a lot."

"The thing that's nice about New Relic is it doesn't try and do everything, it does what it does."

"Given we have only one infrastructure guy and he can manage all of this, and a small team, everyone can use it all for different purposes."

"The most valuable features are the dashboards and tracing."

More New Relic pros

Cons

"Entuity could improve by having more integration because now network management is not a standalone solution. You have to integrate it with your network, applications, and everything else. We have to collect that information from those solutions or relevant managers. Additionally, the SLA dashboard should be improved."

"The configuration of the logging could be improved because if someone deleted any note or inventory, or some change to the inventory, we are not able to identify which user or which administrator modifies these details. For example, there should be read-only locks on maps to prevent their deletion. This way people can only read and cannot delete that particular map."

"Entuity can improve the fetching of device configuration. The solution uses scripts and I could not understand them or find any recourses on the internet to learn about the language that is used in the script. It could be more user-friendly and the device configuration management could be enhanced."

"If we want to modify the calculation matrix or equation, we have to raise a professional service."

"Entuity currently has APIs, but they are not straightforward. They are not flexible if an external system wants to communicate with Entuity or create an integration that is not available out of the box. Its APIs can be flexible so that they can be utilized for external integrations that are not available out of the box."

"Entuity currently has APIs, but they are not straightforward."

"It should support IPAM or IP Address Management. When it comes to the network, IP Address Management is a feature for which we have to use a different solution. When we are managing networks, if IPAM also becomes a part of this, we do not have to look for a separate solution."

"Entuity can expand its coverage on monitoring VoIP solutions a little bit more."

More Entuity cons

"It is complicated, especially in how you interpret the data that it provides. If it had a bit more canned, out-of-the-box features, especially some of the reporting features, that would be more useful."

"Doesn't recognized some third party transaction traces."

"It helps prevent issues but does not cause losses. The error messages and deep insights may help us find the root cause and resolve the issue, but it could be a bit better."

"One thing that we noticed was that historical information was only for a limited period, which was not helpful in certain scenarios."

"For some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long."

"Compared to their competitors, they are missing some features at the moment."

"I've heard Dynatrace say that New Relic's pricing model was very expensive, so that would be a concern."

"The biggest issue is the lack of mobile support from the website."

More New Relic cons

Pricing and Cost Advice

"Entuity is not an expensive solution."

"It varies and depends on the quantity. It's worth the cost."

"Entuity's licensing is very highly-priced."

"We have 400 licenses and we are only using 150 licenses."

"It can be comparatively expensive but that is because it is comprehensive."

"The price was one of the reasons we chose this solution."

"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."

"The pricing could be better. We did not purchase the full version. Maybe if we applied all the other features of the full version of New Relic, we could get all the features that we feel are missing."

"I think the pricing is reasonable."

"It would be nice if we could buy it annually instead of monthly."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

"I rate the product price a five on a scale of one to ten, where one means cheap, and ten means very expensive."

"I loved this product, but we can no longer afford it, so we dropped it."

More New Relic pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

24%

Outsourcing Company

Comms Service Provider

Government

Financial Services Firm

14%

Outsourcing Company

Manufacturing Company

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	52
Large Enterprise	79

Questions from the Community

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Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

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What needs improvement with New Relic Insights?

I find New Relic to be somewhat expensive. Our team shares logins, contrasting with other applications where individual team accounts are standard. Pricing is a primary concern since New Relic can ...

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What is your primary use case for New Relic Insights?

As an Application Monitoring Engineer, my primary responsibilities include ensuring the uptime of services, managing infrastructure, and monitoring transactions. I use New Relic to set up incidents...

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Product Reports

Entuity

Download Entuity product report

Download New Relic product report

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Entuity offers a user-friendly interface with network mapping and integration capabilities. It provides real-time connectivity diagrams and detailed device monitoring. Automated network discovery ensures accurate topology mapping, and its updated dashboard enhances data visibility.

Entuity's focus is on network device monitoring, catering to switches, routers, access points, and firewalls. It tracks health, status, CPU, memory, and performance metrics, allowing users to set thresholds for alerts and incidents. Integration with monitoring systems enables insights and reports on connectivity and network metrics, reducing noise through event management capabilities while managing configurations and performance inventory.

What are the standout features of Entuity?

Ease of Deployment: Quickly set up with minimal effort, making it accessible for users with different technical backgrounds.
Real-Time Network Mapping: Provides live connectivity diagrams to enhance network understanding and troubleshooting.
SurePath Monitoring: Offers detailed insights into network device performance for improved oversight.
Automated Discovery: Delivers precise topology mapping for efficient network management.
Customizable Dashboard: Facilitates comprehensive data visibility tailored to specific needs.
Event Management: Streamlines alert processes to prioritize critical issues effectively.
Google API-Based Topology: Integrates with Google APIs for advanced topology visualization.

What benefits do users receive from Entuity?

Enhanced Integration: Seamlessly integrates with ticketing tools to improve functionality.
User-Friendly Interface: Enables ease of navigation and efficient management, reducing training requirements.
Stability and Updates: Continuous updates provide stable performance and feature enhancements.
Technical Support: Access to comprehensive support that aids in resolving issues promptly.

Entuity is implemented extensively in industries requiring robust network management, including telecommunications and enterprises with distributed networks. It ensures consistent monitoring and operational efficiency across locations, helping organizations maintain optimal network performance and reliability.

Park Place Technologies

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

Tait Communications, Vattenfall, Discovery, University of Minnesota, Pernod Ricard, Electric Car

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club

Entuity vs. New Relic