Entuity vs New Relic comparison

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Entuity

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Executive SummaryUpdated on Oct 10, 2024

Entuity and New Relic compete in network and application performance management. New Relic often has the upper hand due to its comprehensive monitoring capabilities, appealing to those seeking advanced application performance insights, while Entuity attracts network-focused businesses with competitive pricing and support.

Features: Entuity provides real-time network performance monitoring, automated problem resolution, and essential network insights for managers. New Relic offers application performance monitoring tools, detailed analytics suitable for developers, and full-stack observability for comprehensive performance analysis.

Room for Improvement: Entuity could enhance integration with cloud-based systems, expand its application performance monitoring features, and offer more detailed analytics. New Relic can improve ease of integration with on-premise systems, offer more competitive pricing, and enhance targeted network monitoring capabilities to appeal more to network-centric organizations.

Ease of Deployment and Customer Service: Entuity allows straightforward deployment in existing network environments, supported by responsive customer service tailored to network performance optimization. New Relic’s cloud-based deployment provides integration flexibility and is supported by extensive documentation and resources, also offering seamless cloud operations.

Pricing and ROI: Entuity offers competitive pricing models, attracting network-centric organizations with cost-effective solutions offering solid returns. New Relic, although potentially more expensive, justifies this with an extensive feature set providing significant operational efficiencies and long-term benefits through comprehensive monitoring.

To learn more, read our detailed Entuity vs. New Relic Report (Updated: December 2025).

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Entuity vs. New Relic

December 2025

Helped 881,176 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Entuity

Ranking in Network Monitoring Software

72nd

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

No ranking in other categories

New Relic

Ranking in Network Monitoring Software

8th

Average Rating

8.4

Reviews Sentiment

7.0

Number of Reviews

169

Ranking in other categories

Application Performance Monitoring (APM) and Observability (4th), IT Infrastructure Monitoring (8th), IT Operations Analytics (3rd), Mobile APM (3rd), Cloud Monitoring Software (5th), AIOps (4th)

Mindshare comparison

As of January 2026, in the Network Monitoring Software category, the mindshare of Entuity is 0.7%, up from 0.6% compared to the previous year. The mindshare of New Relic is 1.5%, down from 2.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Network Monitoring Software Market Share Distribution
Product	Market Share (%)
New Relic	1.5%
Entuity	0.7%
Other	97.8%

Network Monitoring Software

Featured Reviews

Ahmed Salman

Performance & Monitoring Supervisor at Saudi Telecom Company

A good solution for network monitoring and support management, but there is no centralized database

There is no centralized database. It is an issue if you use a local database and have multiple borders. However, if you have an external database, you can keep the same old data from an old border up to 100 borders. In addition, if we want to create an ABI or use an ABI to connect data, there is no competition when we ask for support. If we want to modify the calculation matrix or equation, we have to raise a professional service. Other competitors like Micro Focus, a network management system, have a new supportability matrix in the market every quarter.

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BasilJiji

System Engineer at a retailer with 10,001+ employees

Real-time alerts have reduced server outage impact and support fast incident response

In the dashboard, if they could show a little more metrics regarding the application and related things, that would be how New Relic could be improved. Currently, there are things showing from the server level and application level, but it can be improved. That is what I felt. Regarding user interface, I do not feel much concern, but for some kind of issues when we are trying to get support from the New Relic team, their SLA seems to be long. They are taking seven to ten working days for resolving some kind of scenario or issue. That is a bit difficult for us. If they could improve the customer support by reducing their SLA within three to five days, if they could remediate everything, that will be so much helpful. When it comes to the customer support part, I felt they need to be a little more improved on that part. The support overall is good, but they can improve. That is the reason I have given it eight out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I particularly like the theme and the dashboard that they have brought in this version. In the previous version, there was only a simple screen. There wasn't any dashboard. It was a simple view, but now, they have brought in a dashboard that gives the fields for the ops as well. They can get the data they want to see in a single place."

"The best thing about Entuity is that it's easy to use. It's user-friendly. It's intuitive and easy to customize as per your needs."

"One of the most valuable features of Entuity is the user interface."

"The initial setup of Entuity is easy and the full process took approximately 30 minutes."

"The setup was very simple and took about an hour."

"We find the SurePath component of this solution to be very valuable, as it gives us the path to whatever we are configuring."

"Event management and the geographical Google API-based network topology are the most valuable features of Entuity."

"The most valuable feature of Entuity is network mapping and information. When clicking on a particular location it can automatically survey the connectivity diagram for us. We can arrange this icon in any kind of formats, such as ring or mesh. The networking mapping can show the components and interconnectivity with the help of IP addresses and NetFlow."

More Entuity pros

"One valuable feature is that the synthetic alert stays open until the issue is resolved. You can actually monitor whether your system is back up."

"It allows the restriction of privileges and control of users."

"The most valuable feature is application monitoring."

"New Relic has positively impacted my organization by providing peace of mind to my clients, and it also gives a lot of insight to their marketing department on how users interact with their websites or how they work with them."

"The solution offers good documentation."

"Their technical support is pretty good and responsive. We have a real good relationship with them."

"The best feature of New Relic is its simple look and feel, making it easier to use than other tools."

"The most valuable feature is the ability to manage the application flow."

More New Relic pros

Cons

"Entuity could improve by having more integration because now network management is not a standalone solution. You have to integrate it with your network, applications, and everything else. We have to collect that information from those solutions or relevant managers. Additionally, the SLA dashboard should be improved."

"We would like the backup element of this solution to be improved as, at present, it is very limited and does not have much scope for customization."

"Entuity can expand its coverage on monitoring VoIP solutions a little bit more."

"Entuity can improve the fetching of device configuration. The solution uses scripts and I could not understand them or find any recourses on the internet to learn about the language that is used in the script. It could be more user-friendly and the device configuration management could be enhanced."

"In the most recent versions, Entuity has removed the Explorer navigation feature. This was very useful, and Entuity would be improved by restoring it."

"The configuration of the logging could be improved because if someone deleted any note or inventory, or some change to the inventory, we are not able to identify which user or which administrator modifies these details. For example, there should be read-only locks on maps to prevent their deletion. This way people can only read and cannot delete that particular map."

"If we want to modify the calculation matrix or equation, we have to raise a professional service."

"A typical user might want to see even more depth to the standard reporting and ease of integration."

More Entuity cons

"Some of our customers see New Relic as a promising product to have, and we would like to deliver it to them. The only way we would be able to do that would be if we had server appliance for clients that we could install in their data centres."

"New Relic APM is a good tool, and it has a database of failures, but it could use a list of customer-specific failures. New Relic APM should be able to give my company advanced analytics through AI."

"There were some settings we had issues with."

"The browser isn't exactly reliable."

"New Relic does enable frontend performance monitoring by default. However, when we are troubleshooting the issue, New Relic is not able to trace back to the service where the issue is. Other solutions, such as Dynatrace are better."

"New Relic needs to improve is the user data schema."

"The initial setup can be made easier. Like Mixpanel, New Relic can also have a step-by-step guide for the setup process."

"Documentation is one of the biggest things that I have a problem with since its documentation is not clear sometimes."

More New Relic cons

Pricing and Cost Advice

"Entuity's licensing is very highly-priced."

"Entuity is not an expensive solution."

"It varies and depends on the quantity. It's worth the cost."

"It can be comparatively expensive but that is because it is comprehensive."

"We have 400 licenses and we are only using 150 licenses."

"If it’s the right tool, it doesn’t matter what it costs because you’re going to get it back many-fold from your productivity."

"The pricing model is a little confusing for beginners. They find it a little expensive, and if you are using it already, then that is not good."

"The monthly cost os $1000 per server per month, but it could be even more. We pay about $250 for the server, and then New Relic wants over $1000 to give us statistics on those servers."

"The solution is cheap, but prices can go up when users grow."

"The pricing is okay comparatively their competitors. The only concern was whether it should be purchased on demand or bring your own license, and which way passes some savings onto the end customers."

"The pricing and licensing are too high."

"Purchasing through the AWS Marketplace was easy. The product is easy to deploy and manage, which is why our company purchased through the AWS Marketplace."

"I think the pricing is reasonable."

More New Relic pricing and cost advice

See which vendors are best for you

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881,176 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

24%

University

Computer Software Company

Government

Financial Services Firm

14%

Computer Software Company

10%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	4
Midsize Enterprise	2
Large Enterprise	3

By reviewers
Company Size	Count
Small Business	65
Midsize Enterprise	50
Large Enterprise	72

Questions from the Community

What is your experience regarding pricing and costs for Entuity?

We work with other solutions. We have a very good relationship with Entuity Commercial. You can negotiate discounts and provide better proposals to our customers. The pricing is very competitive. T...

What needs improvement with Entuity?

Entuity could integrate with other solutions and collect more information from IoT devices.

What is your primary use case for Entuity?

We use the solution to monitor all the network devices. They do some configuration policies, parts inventory, performance, and availability of the information they collect.

Any advice about APM solutions?

There are many factors and we know little about your requirements (size of org, technology stack, management systems, the scope of implementation). Our goal was to consolidate APM and infra monitor...

What do you like most about New Relic Insights?

The product's initial setup phase was very easy.

What needs improvement with New Relic Insights?

For our end-to-end use case, New Relic is completely satisfactory, and we extensively rely on its features for our day-to-day life. I would like to have more AI and ML-based suggestions and algorit...

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Product Reports

Download Entuity product report

Entuity

January 2026

Download New Relic product report

January 2026

Also Known As

No data available

New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM

Overview

Entuity network management software continually monitors network bandwidth, network error rate and network congestion, which are all factors that impact overall network throughput. Events can be raised in response to abnormal traffic to allow remedial action before users are impacted. The Entuity network monitor continually evaluates network latency and network jitter to calculate MOS and ICPIF scores. Events can be raised when these scores are unacceptable for business application, voice and video performance. Key Features include: Root Cause Analysis, Event Management, Flow Monitoring & Analysis, Application Path Monitoring and Network Performance Monitoring.

Park Place Technologies

New Relic offers real-time application monitoring and insight into performance bottlenecks. Its customizable dashboards and APM integration provide efficient operational support, while server performance alerts ensure quick issue detection.

New Relic provides comprehensive monitoring of application performance, tracking bottlenecks across databases and front-end components. Users employ it for server and infrastructure monitoring, as well as analyzing key metrics such as CPU and memory usage. The solution's ability to integrate with tools like PagerDuty enhances incident management capabilities. However, users have expressed a need for improvements in query language simplicity, more detailed historical insights, and better mobile app monitoring support.

What are New Relic's most important features?

Real-Time Monitoring: Provides instant visibility into application performance.
Detailed Transaction Tracing: Identifies specific transaction issues quickly.
Error Rate Tracking: Monitors and reports on error occurrences efficiently.
Customizable Dashboards: Tailors dashboard views for specific needs.
APM Integration: Seamlessly integrates with application performance management tools.

What benefits and ROI should be considered?

Operational Efficiency: Quick issue detection reduces downtime.
Improved Debugging: Enhanced error analysis supports rapid problem resolution.
Comprehensive Monitoring: Offers a holistic view of application performance and user behavior.
Incident Management: Integration with incident tools helps streamline responses.
Efficient Alerts: Rapid alert systems ensure timely notifications of issues.

In industries like e-commerce and financial services, New Relic supports application performance monitoring to enhance user experience and system reliability. Organizations leverage its insights for optimizing performance, particularly in server operations and infrastructure management. Its ability to monitor API failures through synthetic monitoring is crucial for maintaining high service levels.

Sample Customers

Tait Communications, Vattenfall, Discovery, University of Minnesota, Pernod Ricard, Electric Car

World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club