We performed a comparison between Dynatrace and USM Anywhere based on our users’ reviews in five categories. After reading all of the collected data, you can find our conclusion below.
Features: Dynatrace is highly regarded for its advanced AI engine and ability to identify infrastructure automatically. It also offers session replay and impressive visualization features. USM Anywhere is highly regarded for its extensive reporting capabilities, thorough vulnerability assessment, seamless file integration, and user-friendly management features. Some Dynatrace reviewers feel the learning curve is a little steep, and the documentation could be clearer. Users say that Dynatrace should offer more security options and improve integration with other tools. USM Anywhere users have suggested improvements in self-service plugin management, database optimization, and third-party threat intelligence integration.
Service and Support: Users generally found Dynatrace's customer service to be helpful and available, but some said that the response times and documentation have room for improvement. Some users say that USM Anywhere's customer service is knowledgeable and responsive, while others have faced delays and incomplete answers.
Ease of Deployment: Dynatrace's setup is simple, efficient, and requires minimal technical configuration. It takes a few hours at most. The initial setup for USM Anywhere is generally considered to be straightforward if the user has technical knowledge. Vendor assistance is also available during the deployment phase.
Pricing: Users say Dynatrace is expensive. Some noted that the licensing model is complicated and not transparent. Some said they struggled to accurately predict the number of units needed. USM Anywhere is seen as more cost-effective than premium solutions like IBM QRadar and Splunk, with pricing considered reasonable and relatively low.
ROI: Dynatrace users said the solution saved them money and reduced downtime. USM Anywhere has garnered favorable feedback regarding its ROI.
"Complete visibility into end-to-end user transactions."
"It makes our lives easier as we drill down to problems."
"We have used PurePath data (response times) to improve and tune application performance."
"Customers are looking at our site, every second, constantly. They're able to do that because, if for some reason it goes down, I can instantly get it back up, because I know what needs to be fixed. In the past, before having the tool, we were being notified by the brand, or the brand manager, "Hey, customers are complaining that our site is down." And then there was me, as a developer, trying to track down what was causing this issue. With Dynatrace, it's right there in front of me, it's a JavaScript error, or something I can narrow down."
"Dynatrace AppMon has allowed a deep dive review of performance problems in near real-time for our primary external website and related web apps and web services."
"Dynatrace gives us and our clients information about all layers and components of their platform, including the most important starting point for us: real-time and historical end user experience."
"PurePath is one of the best features."
"I think the design is pretty scalable. It's pretty easy to add additional nodes if we need to. Also, it's easy to migrate changes from one environment to another."
"Its powerful correlation engine helps reduce time in manually correlating events."
"AlientVault has helped us in improving our visualization and incident response during cybersecurity situations."
"AlienVault has an advanced component within one package. With this, we can cover more area with one solution."
"Any unusual behaviour, we can monitor. We have alerts set up to be sent when we receive signs of any unusual behaviour."
"The best thing about AlienVault USM is it being a “Jack-of-All Trades” solution. It provides SIEM, HIDS/NIDS, FIM, NetFlow, Asset Management, Vulnerability Management, etc., under one USM platform. None of the commercial SIEM vendors like ArcSight, McAfee, etc., can boast of such a diverse feature set."
"It has streamlined log aggregation and analysis to meet organizational and regulatory needs."
"The ease of implementation is the most valuable feature."
"It allows you to define what alerts you want to see, or not to see, as well as if you want them grouped, or ungrouped."
"I have not had very positive experiences with tech support in the last year. I found them to be arrogant, rude, not solving my problems, and not interested in solving my problems."
"The integration between the web monitoring of Dynatrace and OneAgent. "
"There are lots of features to share information, but we need to learn to leverage that, both on the web browser and on the mobile app."
"There continues to be some opportunity to expose the infrastructure from a broader reporting standpoint. Overall, the opportunity is in the reporting capability and the ability to more flexibly expose or pivot the data for deeper analysis. Oftentimes, the solution is good at looking narrowly at information, but when you want to broaden that perspective, that's where the challenges come in. At this point, it requires the export of data to external systems to do this."
"The flexibility when it comes to integrating with other tools is very low."
"I'd really like to see more dashboarding abilities. The ability to do workflows within dashboards, being able to start at a high level and click into it with custom dashboards. I think most of the time, we are creating our own custom dashboards, and I'd just like to see more ability with that."
"It's not really user friendly. You need to go through a certain type of training."
"We have had some struggles with scaling. We were on AppMon, and AppMon has its own monolithic drawbacks."
"I want to see more compliance management capability. The quality of integrations seems to be a little bit low."
"Different functions to customize reports should be added."
"Adding a parsing interface for the customers would make AT&T AlienVault USM better."
"The lack of mature functionality and expertise in any of those areas is a strong negative."
"Reporting is convoluted and difficult at times, although they claim to have hundreds of pre-built reports, very few of them are actually useful for anything but what the USM is doing."
"The vulnerability reporting needs to have options to be able to sort or customize the output."
"There could be some type of integration with our existing portal. We have our own customer portals, and it would be good if there was an integration so that our portal can provide reports. There could be some type of API into the AlienVault system with the USM system so that it is easy to show the customers high-level reports of the system through our portal."
"The reporting aspect could be improved. While there are a lot of different options available, there are still pieces which are missing."
Dynatrace is ranked 4th in Log Management with 340 reviews while USM Anywhere is ranked 15th in Log Management with 113 reviews. Dynatrace is rated 8.8, while USM Anywhere is rated 8.4. The top reviewer of Dynatrace writes "AI identifies all the components of a response-time issue or failure, hugely benefiting our triage efforts". On the other hand, the top reviewer of USM Anywhere writes "Easy to use and affordable". Dynatrace is most compared with Datadog, New Relic, AppDynamics, Splunk Enterprise Security and Azure Monitor, whereas USM Anywhere is most compared with Wazuh, AlienVault OSSIM, IBM Security QRadar, Splunk Enterprise Security and Microsoft Sentinel. See our Dynatrace vs. USM Anywhere report.
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We monitor all Log Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
