We performed a comparison between DX Unified Infrastructure Management and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The benefit is easy installation. Thus, the model approach of the product and out-of-the-box probes, which deliver direct value."
"Scalability and flexibility. The product can grow with your infrastructure so you don't have to install other products. Just add components. It's very simple."
"The feature that we've found to be very helpful is the way the solution categorizes the devices to identify groups, groups of devices and clusters. This allows us to be aware of their position within the topology."
"We are able to go in and actually leverage the thick client for a nice easy drag and drop solution."
"Great out-of-the-box capability."
"I can use the Drag and Drop feature to build dashboards within minutes."
"It reduced cycles for a lot of quick out-of-the-box functionality. It also allowed us to get away from being stuck in SNMP, VTP V2, based off of agent deployment."
"It gives us visibility inside applications. It helps us to dig down and find the root cause of any issue within the network."
"The most valuable features of the solution are discovery, cloud governance, event management, and service mapping."
"It is easy to use and simple to learn."
"Their Event Management is very good."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"Has service mapping, impact management, metric intelligence and health of analytics."
"Provides everything in one solution."
"I like the tool's discovery feature."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"There is also room for improvement in the reporting. It is not really good enough, according to our customers. So what we now usually do is use Power BI to get them the kinds of reports they want."
"How we can get more native information from CA's solutions."
"A useful feature to have would be automatic configuration per standard by new robots that check in for any particular customer."
"In the UMP, certain devices will show up multiple times and they don't correlate correctly. That's one of the issues."
"We want to see more investment in the UI and the dashboard."
"It needs a little bit more functionality in the Admin Console."
"Within this product there are individual probes, and each of these probes doesn't always necessarily output the same kind of information into our database. So when we try to collect what's called QoS data, from one probe we might get a ton of information, lots of good stuff that we can use in our database, but then from another probe, we might not get so much or we might not be able to pull the things that we want to."
"The only challenge that I have with this solution is the reporting part. The users are not really comfortable with the kind of reports they are getting. Sometimes, they want to see reports in their own format. Customizing those reports with Jasper is not very easy. It could be because of the knowledge gap. If you have the knowledge of how Jasper can be configured to suit customer requirements in terms of reporting, it is good. There was a time a customer complained about one issue related to Netflow analysis. Broadcom has a separate model for that, but the customer wanted everything bundled together. It could also have IP management so that I am able to see or analyze IPs so that the IPs that are already in use don't get assigned."
"Service mapping is pretty limited."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"There is room for improvement in the stability of ServiceNow."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"I advise others not to customize a lot while using the solution."
"The setup and deployment could be simplified, and the pricing could improve."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
More DX Unified Infrastructure Management Pricing and Cost Advice →
More ServiceNow IT Operations Management Pricing and Cost Advice →
DX Unified Infrastructure Management is ranked 31st in IT Infrastructure Monitoring with 120 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 34 reviews. DX Unified Infrastructure Management is rated 8.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of DX Unified Infrastructure Management writes "Easy to set up, simple to use, and offers great technical support". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". DX Unified Infrastructure Management is most compared with DX SaaS, SCOM, DX Spectrum, ManageEngine OpManager and SolarWinds Server and Application Monitor, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our DX Unified Infrastructure Management vs. ServiceNow IT Operations Management report.
See our list of best IT Infrastructure Monitoring vendors and best AIOps vendors.
We monitor all IT Infrastructure Monitoring reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
