DX Unified Infrastructure Management and ServiceNow IT Operations Management are popular IT solutions competing in infrastructure management and IT operations. ServiceNow IT Operations Management is often seen as superior in features, while DX Unified Infrastructure Management stands out for ease of use and lower cost.
Features: Users appreciate the comprehensive monitoring and reporting features of DX Unified Infrastructure Management. ServiceNow IT Operations Management is celebrated for its efficient workflow automation and incident management capabilities. Compared to ServiceNow, DX Unified Infrastructure Management lacks advanced automation and integration options.
Room for Improvement: Users suggest DX Unified Infrastructure Management could improve by enhancing integration capabilities and upgrading analytics tools. For ServiceNow IT Operations Management, users want a more intuitive learning curve and better scalability support.
Ease of Deployment and Customer Service: DX Unified Infrastructure Management is noted for its straightforward deployment process and responsive customer service. Meanwhile, ServiceNow IT Operations Management has a more complex setup but offers extensive documentation and support.
Pricing and ROI: DX Unified Infrastructure Management is favored for its competitive pricing and faster ROI. ServiceNow IT Operations Management, despite being more expensive, is valued for its extensive features.
It reduced staffing needs from four full-time staff to fewer due to automation.
Improving direct support for end customers, similar to Microsoft’s model, would be beneficial.
They respond promptly when we call to open a ticket.
For minor issues, the team takes a month's time to provide a fix.
The response time of technical support could be improved.
The solution helps with capacity management, enabling us to determine when we need to scale up the network.
ServiceNow ITOM scales very well to small and medium businesses.
It integrates with every single tool, even external tools.
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
Better support and more accessible resources are crucial.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
It provides many out-of-the-box functionalities along with customization options.
ServiceNow IT Operations Management is not very affordable for SMB customers.
The pricing of DX Unified Infrastructure Management is high and often a concern for customers.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
It is definitely high-priced compared to other products available in the same domain in the market.
DX Unified Infrastructure Management offers visibility into network activities, integration capacity, and enhances monitoring at the core and application levels.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
| Product | Market Share (%) |
|---|---|
| ServiceNow IT Operations Management | 1.7% |
| DX Unified Infrastructure Management | 1.1% |
| Other | 97.2% |
| Company Size | Count |
|---|---|
| Small Business | 29 |
| Midsize Enterprise | 20 |
| Large Enterprise | 80 |
| Company Size | Count |
|---|---|
| Small Business | 12 |
| Midsize Enterprise | 5 |
| Large Enterprise | 27 |
DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.
Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
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