DX Unified Infrastructure Management vs Dotcom-Monitor MetricsView Monitoring comparison

"It allows us to easily troubleshoot computer issues instead of calling a tech person or do the troubleshooting ourselves and taking the time to do it."

"It shows us not only when utilization is high, but also when it is low."

"MetricsView allows us to keep an eye on computer memory, internal network availability, processors, etc. Letting us know where our issues are coming from based on those numbers."

"I would recommend DX Unified Infrastructure Management to others as it is a good and reliable solution."

"Great out-of-the-box capability."

"DX Unified Infrastructure Management offers visibility into network activities, integration capacity, and enhances monitoring at the core and application levels."

"It reduced cycles for a lot of quick out-of-the-box functionality. It also allowed us to get away from being stuck in SNMP, VTP V2, based off of agent deployment."

"The real value is our being able to pull all the historic data that we need in order to gather every little metric and nuanced piece of information from a given device, a given piece of infrastructure, in order for us to generate alerts."

"Monitors the infrastructure asset and also monitors as an IT service."

"This solution allows us to have an overview of the infrastructure and identify areas where the performance isn't optimal, or where upgrades could be carried out."

"The number of probes available. Out of the box, I believe about 200 probes are available. And, if there's a probe that is not available, you can write one. You can also go to the communities and suggest, and based on demand, CA will write one for you."

"An online app or download would be useful for the next release, possibly even a phone app that I could use to view my dashboard when I am stationed remotely."

"Stability."

"Better support and more accessible resources are crucial. Customers have expressed that support is not as flexible, and it is difficult to obtain necessary information quickly."

"Currently lacks a mobile application which would be helpful."

"Within this product there are individual probes, and each of these probes doesn't always necessarily output the same kind of information into our database. So when we try to collect what's called QoS data, from one probe we might get a ton of information, lots of good stuff that we can use in our database, but then from another probe, we might not get so much or we might not be able to pull the things that we want to."

"I would like to see auditability. We've built our own audit functionality to ensure that every CI has the desired model configuration applied to it. And we run that on a daily basis. If that became part of the product, I think it might be a little bit less intensive in terms of resource, because we're doing it with scripts."

"I think it can be improved by a greater provision of specialized technical support, as there are very few trained personnel there."

"CA UIM needs some improvement with performance reporting (if we compare it to CA eHealth)."

"DX UIM's reporting and customization need to be improved."

"The product-price ratio is better than other brands such as Fortinet or SonicWall."

"Reasonable setup cost and licensing prices."

"Pricing for DX Unified Infrastructure Management isn't cheap at all. It's a complex tool, so you have to pay more. No one is happy with a large bill to pay, but if it's a complex product and you designed a complex solution to be monitored, it'll be your fault that you need to buy an expensive product, and that would be implicit in the design of DX Unified Infrastructure Management. Monitoring is just a small part of it. Sometimes you have to pay a significant amount of money for a complex yet very good solution."

"CAD $400,000 annually."

"This product is expensive compared to other vendors (SolarWinds, ManageEngine)."

"The license cost depends on the number of probes and robots."