Dell CloudIQ vs ITRS Geneos comparison

Dell Technologies and ITRS are both solutions in the IT Infrastructure Monitoring category. Dell Technologies is ranked #32 with an average rating of 8.3, while ITRS is ranked #46 with an average rating of 5.0. Dell Technologies holds a 0.9% mindshare in IM, compared to ITRS’s 1.1% mindshare. Additionally, 90% of Dell Technologies users are willing to recommend the solution, compared to 96% of ITRS users who would recommend it.

Dell CloudIQ

Read 9 Dell CloudIQ reviews

1,362 Views
1,280 Comparison Views

90% willing to recommend

ITRS Geneos

Read 57 ITRS Geneos reviews

3,901 Views
1,794 Comparison Views

96% willing to recommend

Dell CloudIQ

ITRS Geneos

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

ITRS Geneos and Dell CloudIQ are competing products in the IT infrastructure monitoring space. ITRS Geneos is favored for its customizable features and detailed reporting capabilities, while Dell CloudIQ stands out with its superior integration and scalability options, which may justify its higher cost for larger enterprise environments.

Features: ITRS Geneos offers advanced alerting, flexible integrations, and detailed visualization tools, making it effective for complex IT environments. Dell CloudIQ delivers predictive analytics and broad integration capabilities, supporting a wide range of devices.

Room for Improvement: ITRS Geneos could enhance its scalability options and streamline its deployment process. It may also benefit from expanding device compatibility. Dell CloudIQ might improve its cost-effectiveness for small to medium enterprises and focus on offering more flexible licensing options, along with enhancing custom monitoring capabilities.

Ease of Deployment and Customer Service: ITRS Geneos requires more initial setup with comprehensive documentation, offering extensive customization options. Dell CloudIQ provides a streamlined deployment with rapid onboarding facilitated by an intuitive setup process and robust cloud-integration support.

Pricing and ROI: ITRS Geneos offers competitive pricing with flexible license options, delivering good ROI for small to medium enterprises managing complex infrastructure. Dell CloudIQ, at a higher price point, might offer a greater return on investment in large-scale environments due to its scalability and predictive capabilities.

To learn more, read our detailed Dell CloudIQ vs. ITRS Geneos Report (Updated: September 2025).

Buyer's Guide

Dell CloudIQ vs. ITRS Geneos

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Dell CloudIQ

Ranking in IT Infrastructure Monitoring

32nd

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

ITRS Geneos

Ranking in IT Infrastructure Monitoring

46th

Average Rating

8.2

Reviews Sentiment

7.1

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (34th), Network Monitoring Software (67th)

Mindshare comparison

As of November 2025, in the IT Infrastructure Monitoring category, the mindshare of Dell CloudIQ is 0.9%, down from 1.1% compared to the previous year. The mindshare of ITRS Geneos is 1.1%, down from 1.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Market Share Distribution
Product	Market Share (%)
Dell CloudIQ	0.9%
ITRS Geneos	1.1%
Other	98.0%

IT Infrastructure Monitoring

Featured Reviews

ClaudioSalgado

IT Architect Consultant at RTFM

Has proactive monitoring with predictive insights and a user-friendly interface

Some of the most valuable features of CloudIQ include its health status alerts, which allow you to see quickly if there is something that needs immediate attention, preventing the need to check each system individually. It provides a status with traffic light colors, where red indicates danger, yellow means attention is needed, and green represents normal conditions to easily understand the health of the environment. The quick overview aids in decision-making. Additionally, CloudIQ's predictive capabilities, which are enhanced by artificial intelligence, have improved operational efficiency by providing proactive information to prevent issues before they arise.

Read full review

Sanket

Chief Manager at a marketing services firm with 501-1,000 employees

With the help of the solution, we can predict and prevent failures

Currently, the most valuable thing for an individual is a mobile device. Since that is where people are currently tracking everything, we have multiple applications or apps that are for various products. I would like ITRS Geneos to develop an app, where instead of going to specific login terminals or logging into laptops or desktops to check alerts, we can have visibility in the app itself. Using the ITRS Geneos app, we could see the error message during our travels or wherever we are. I would like to see the capacity of messages for forecasting increased. Since the NSE is the number one derivative stock exchange in the work for three consecutive years, the number of messages is important. We use the capacity planner in ITRS to forecast our data needs for the next two months. The planner is important because the volume of data we produce is becoming more and more volatile compared to when we first started using ITRS Geneos in 2014.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The dashboard is clear and user-friendly."

"The tool for forecasting capacity is valuable."

"Some of the most valuable features of CloudIQ include its health status alerts, which allow you to see quickly if there is something that needs immediate attention, preventing the need to check each system individually."

"The best thing about this solution is that you can check for the infrastructure and system updates that you might need to be compliant with the Cloud."

"Fewer vulnerabilities have been observed in the four years we have used the solution."

"Mobile application is the most valuable feature for us. We can monitor all the storages on our phones. It's really good."

"CloudIQ allows us to monitor our servers centrally, and we can receive notifications in case of issues, like a potential hard drive failure."

"I rate CloudIQ a ten out of ten."

More Dell CloudIQ pros

"This tool allows one to analyse, integrate and customize as per the systems and allows you to set your own rules."

"It's a very powerful application monitoring tool across the industry. Many free, open-source tools are available. There are also paid tools, but ITRS Geneos is a real-time application monitoring tool where the user can monitor, self-configure, and manage alerts through their console."

"The ability to build integrations to tools that are not monitored out of the box is the most valuable feature."

"The remarkable feature of Geneos is the dashboard. Geneos' flexible dashboard sets it apart from other monitoring tools. Other solutions have limitations in their dashboard design and can't be customized as much. The Geneos dashboard allows unlimited creativity."

"The ability to completely tailor and customize what it's monitoring is one of its strongest points. A lot of other monitoring tools are good at certain things, but one of my colleagues described it as the “Swiss Army Knife” of monitoring tools. It can do anything you want."

"This solution has helped provide relief to existing Level 2 teams, allowing them to focus efforts on in-depth problem analysis."

"One thing we're utilizing in Geneos is the Gateway-SQL. That's really helpful for us. Using Gateway-SQL, we are able to merge two different views into one. Suppose we have to check something in the log and that we have to check something in the database and do a comparison before publishing a result. We can achieve that using Gateway-SQL."

"Real-time log monitoring with desktop alerts is valuable as it tells us immediately when there is an issue."

More ITRS Geneos pros

Cons

"It can improve the reporting facility to create custom reports or dashboards."

"The main limitation of CloudIQ is that it is intended to be used exclusively with Dell hardware."

"In terms of improvement, they should enhance the product range."

"The process of upgrading could be streamlined."

"Doesn't do well in terms of integrating with technologies other than Dell."

"There is a need for improvement in predictive maintenance, which I assume is somewhat AI-driven."

"Supporting legacy systems is an area that can be improved."

"Getting through support has become a difficult thing. Dell's support has degraded since they took over EMC. It's a bit difficult to use."

More Dell CloudIQ cons

"Mobile phone integration is probably not as rich as it could be."

"The dashboard feature is full of bugs. Grouping items results in a distorted dashboard."

"ITRS Geneos cloud monitoring is very weak and can use improvement."

"We all look at the same things - CPU, disk space, paging stats, service status with RAG status on each. That could be provided straight out, saving significant time."

"Their cloud monitoring solution needs to be improved. I have already given them the feedback that it's not capable of meeting the latest technology needs."

"Backward compatibility with deprecated features and in system documentation on what configuration areas are needed to be updated."

"Currently, it is difficult to monitor secure websites using SSL or with SSO enabled."

"Much of the reporting outside of the user interface is very basic and requires much customization to be useful."

More ITRS Geneos cons

Pricing and Cost Advice

"The solution is more expensive than NetApp which offers file systems in various price ranges."

"I believe it is a free product because we don't pay for it."

"Given our spend and the amount of service we have in it, the pricing is quite reasonable."

"Based on feedback from colleagues and friends working in the financial sector, Geneos is relatively costly. Many companies have been switching from Geneos to Dynatrace, Sysdig, or other monitoring tools in the past two years because of the price."

"I can say it's not that cheap because the licensing is a little bit costly"

"ITRS Geneos is not a cheap tool. It's a moderate price for the banking industry. The reason we are not able to add the ITRS monitoring tool for the non-banking industries, and non-finance industries, is that the pricing is too high."

"It is expensive. They have to look at the model around when we move to cloud and how that's going to work. The licensing cost does pay off because of the improvements in support to our business."

"Pricing is the touchy subject, even here. Upper management always wants us to find a cheaper solution. But we have so much integrated with ITRS... It's expensive, but it does its job very well. And you set it and go."

"The pricing seems reasonable. We're happy enough with it."

"The licensing cost may seem expensive upfront. However, the service is outstanding, the tool does things that no other tools can do, and the customizability more than makes up for the cost of licensing."

More ITRS Geneos pricing and cost advice

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Manufacturing Company

12%

Financial Services Firm

11%

Government

Financial Services Firm

73%

Computer Software Company

University

Construction Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	2
Large Enterprise	8

By reviewers
Company Size	Count
Small Business	6
Midsize Enterprise	12
Large Enterprise	39

Questions from the Community

What needs improvement with Dell CloudIQ?

It can improve the reporting facility to create custom reports or dashboards.

See all answers

What is your primary use case for Dell CloudIQ?

I use it for monitoring environment security today. I look at security, capacity, and availability in our environment.

See all answers

What advice do you have for others considering Dell CloudIQ?

I would rate the overall product an eight out of ten.

See all answers

What is your experience regarding pricing and costs for ITRS Geneos?

The pricing is high. Licensing fees might be around 500$ per server monthly.

See all answers

What needs improvement with ITRS Geneos?

ITRS Geneos is a legacy system. It predicts or provides proactive measures once an issue is resolved. It doesn't offer any predictive capabilities or root cause analysis. They throw a lot of data i...

See all answers

What is your primary use case for ITRS Geneos?

ITRS offers multiple products, including upgrades for synthetic monitoring and a SaaS platform. Geneos is used for infrastructure monitoring, covering KPIs such as CPU, memory, processes, network l...

See all answers

Comparisons

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Compared 30% of the time

Cisco Intersight vs Dell CloudIQ

Compared 22% of the time

NetApp Cloud Insights vs Dell CloudIQ

Compared 13% of the time

Zabbix vs Dell CloudIQ

Compared 7% of the time

OpsRamp vs Dell CloudIQ

Compared 7% of the time

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Dynatrace vs ITRS Geneos

Compared 22% of the time

Grafana vs ITRS Geneos

Compared 13% of the time

Splunk AppDynamics vs ITRS Geneos

Compared 12% of the time

Datadog vs ITRS Geneos

Compared 8% of the time

Splunk Enterprise Security vs ITRS Geneos

Compared 8% of the time

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Product Reports

Buyer's Guide

IT Infrastructure Monitoring

October 2025

Download Dell CloudIQ product report

Buyer's Guide

ITRS Geneos

October 2025

Download ITRS Geneos product report

Also Known As

No data available

Geneos

Overview

CloudIQ is a no cost Software-as-a-Service (SaaS) offering that provides a simple monitoring interface for an unlimited number of Unity systems. CloudIQ accesses data in near real time to enable monitoring and troubleshooting for Unity systems.

Dell Technologies

ITRS Geneos is a real-time monitoring tool designed for managing increasingly complex, hybrid and interconnected IT estates.

Built with financial services and trading organisations in mind, it collects a wide range of data relating to server performance, infrastructure, trading, connectivity and applications, and analyses it to provide relevant information and alerts in real time.

Geneos can give full stack visibility across highly dynamic environments and presents all the information through a single pane of glass and its configurable and customisable dashboards provide end-to-end visibility to both technical and business users.

For more information, please visit https://www.itrsgroup.com/products/geneos

ITRS

Sample Customers

North Carolina State University

ITRS Geneos is used by over 170 financial institutions, including JPMorgan, HSBC, RBS, Deutsche Bank and Goldman Sachs. Clients range from investment banks to exchanges and brokers.

Buyer's Guide

Dell CloudIQ vs. ITRS Geneos

September 2025

Free Report: Dell CloudIQ vs. ITRS Geneos

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