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Datadog vs New Relic vs Zabbix comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.0
Datadog enhances visibility, reduces downtime, saves costs, and optimizes workflows by integrating features and improving operational efficiency.
Sentiment score
6.8
New Relic enhances performance by quickly pinpointing issues, improving application speed and stability, despite occasional pricing concerns.
Sentiment score
7.3
Zabbix, free and open-source, reduces downtime and costs, improving network stability and significant enterprise savings.
 

Customer Service

Sentiment score
7.1
Datadog's customer service is responsive and knowledgeable, though some users report delays with complex queries and phone support.
Sentiment score
7.5
New Relic's customer service is praised for quick, helpful support, although some experience variable wait times and off-hour delays.
Sentiment score
6.8
Zabbix users praise supportive documentation, community forums, and responsive technical support despite occasional time zone challenges and free version reliance.
Issues that could be solved quickly sometimes take longer because they go around in circles.
It is so straightforward that I have never had to use the support.
 

Scalability Issues

Sentiment score
7.6
Datadog efficiently scales with cloud services, offering seamless expansion, though users highlight the importance of monitoring pricing.
Sentiment score
7.8
New Relic offers reliable scalability for diverse infrastructures, effectively handling thousands of applications and servers with minor concerns.
Sentiment score
6.9
Zabbix is highly scalable, excels in diverse environments, but large deployments may require database optimization for efficient performance.
Zabbix has high scalability.
Zabbix is very scalable and lightweight.
I would rate its scalability ten out of ten.
 

Stability Issues

Sentiment score
8.0
Datadog offers reliable and stable performance with minimal downtime, impressive uptime, and efficient monitoring, even during peak periods.
Sentiment score
7.8
New Relic is highly stable, handling workloads well, with minor issues quickly resolved and consistently high user ratings.
Sentiment score
7.5
Zabbix is reliable and resource-efficient, performing well with database tuning and handling heavy workloads without crashing.
Zabbix is very scalable and lightweight.
Zabbix is quite stable, and we haven't had any problems with Zabbix itself.
 

Room For Improvement

Datadog needs improved performance, interface simplification, clearer billing, better integration, customization, analytics, documentation, security, and mobile app integration.
New Relic users seek better pricing, enhanced integrations, improved documentation, and more comprehensive dashboards, alerts, and performance monitoring.
Zabbix users seek improved UI, automation, integration, and customization with enhanced reporting, security, and scalability for non-technical users.
In future updates, I would like to see AI features included in Datadog for monitoring AI spend and usage to make the product more versatile and appealing for the customer.
The documentation is adequate, but team members coming into a project could benefit from more guided, interactive tutorials, ideally leveraging real-world data.
There should be a clearer view of the expenses.
Email alert customization is limited; it cannot be tailored much, which makes the system more rigid than optimal.
The only issue I can note is that it's Linux-based, and Linux documentation is not the best.
 

Setup Cost

Datadog offers flexible pricing based on usage and organization size, with potential for high costs if not monitored closely.
Enterprise buyers should consider New Relic's complex and potentially expensive pricing model, especially for smaller companies or large deployments.
Zabbix is cost-effective and flexible, offering open-source monitoring with no licensing fees, low expenses, and optional support costs.
The setup cost for Datadog is more than $100.
 

Valuable Features

Datadog offers intuitive, comprehensive monitoring and integrations, enhancing infrastructure and application management with real-time insights and efficient operations.
New Relic offers performance monitoring, real-time analysis, error detection, and integration tools, enhancing efficiency and user experience.
Zabbix is valued for open-source customization, scalability, comprehensive monitoring, alerting systems, and cost-effective enterprise IT management.
Our architecture is written in several languages, and one area where Datadog particularly shines is in providing first-class support for a multitude of programming languages.
The technology itself is generally very useful.
Using New Relic speeds up troubleshooting and resolution, giving us a clearer picture of where issues are, thus saving time and effort.
If disk usage surpasses a threshold, say 70%, I receive alerts and can take proactive action.
Zabbix is Linux-based open-source software, and the main use case is to reduce costs.
Zabbix has a lot of features, including monitoring, status updates, and collecting information telemetry from storages and servers as well.
 

Mindshare comparison

As of September 2025, in the Network Monitoring Software category, the mindshare of Datadog is 3.2%, down from 4.2% compared to the previous year. The mindshare of New Relic is 1.9%, down from 3.4% compared to the previous year. The mindshare of Zabbix is 11.7%, up from 11.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Network Monitoring Software Market Share Distribution
ProductMarket Share (%)
Zabbix11.7%
Datadog3.2%
New Relic1.9%
Other83.2%
Network Monitoring Software
 

Featured Reviews

reviewer820579 - PeerSpot reviewer
Single pane of glass, easy to share dashboards, and good for monitoring
We've had some issues where we had Datadog automatically turned on in AWS regions that we weren't using, which incurred a small but steady cost that amounted to tens of thousands of dollars spent over a few weeks. I wish there was a global setting that lets an admin restrict which regions DD is turned on in as a default setup step. Sometimes, the APM service dashboard link isn't sharable. I click something in the service catalog, and on that service's APM default view, I try to share a link to that with a teammate, and they reach a blank or error screen. I wish there was more organization and detail in the suggestions when I use the query editor. I'm never quite sure when the autofill dropdown shows up if I'm seeing some custom tag or some default property, so I have to know exactly what I'm looking for in order to build a chart. It's hard to navigate and explore using the query autofill suggestions without knowing exactly what tag to look for. It's been a bit hard to understand how data gets sampled or how many data points a particular dashboard value is using. We've had questions over the RUM metrics that we see and we had to ask for help with how values are calculated, bin sizes, etc to get confidence in our data.
Rahul -Jain - PeerSpot reviewer
Good for application Performance Monitoring but not stable
There are two types of teams we have in every organization. One is for DevOps, and the second one is for performance testing. Those who are using these tools, like AppDynamics, Dynatrace, or whatever tool we have on the APM side. These tools are used by two teams: one is the performance team, and another one is the DevOps team. So, the setup and the alert system belong to the DevOps team, not for performance. So, I don't use any alerts in AppDynamics, Dynatrace, or any of the tools.
B Ahmed - PeerSpot reviewer
Enables seamless global client monitoring with reliable remote connectivity
I use the solution to provide a perfect environment for remote connectivity with my clients. Many tools that I require for system maintenance are included. I can easily monitor all of my clients throughout the world I did not give much thought to it, however, improvements could be made to Zabbix.…
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Comparison Review

it_user174738 - PeerSpot reviewer
May 31, 2015
Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor
I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
14%
Manufacturing Company
8%
Healthcare Company
5%
Financial Services Firm
15%
Computer Software Company
14%
Manufacturing Company
8%
Retailer
6%
Computer Software Company
15%
Financial Services Firm
10%
Manufacturing Company
8%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business78
Midsize Enterprise42
Large Enterprise82
By reviewers
Company SizeCount
Small Business65
Midsize Enterprise49
Large Enterprise60
By reviewers
Company SizeCount
Small Business53
Midsize Enterprise23
Large Enterprise34
 

Questions from the Community

Any advice about APM solutions?
There are many factors and we know little about your requirements (size of org, technology stack, management systems,...
Datadog vs ELK: which one is good in terms of performance, cost and efficiency?
With Datadog, we have near-live visibility across our entire platform. We have seen APM metrics impacted several time...
Which would you choose - Datadog or Dynatrace?
Our organization ran comparison tests to determine whether the Datadog or Dynatrace network monitoring software was t...
What do you like most about New Relic Insights?
The product's initial setup phase was very easy.
What needs improvement with New Relic Insights?
I reviewed another observability tool, DataDog, and we moved away from New Relic because the pricing was not convenie...
What is your primary use case for New Relic Insights?
Our main focus is APM-related functionality, so we were looking for a convenient way to get all the details, as some ...
What do you like most about Zabbix?
The template system in Zabbix is very beneficial as it saves time in configuration.
What needs improvement with Zabbix?
The reporting is lacking because this is an open-source tool, and nowadays, management's expectation is that the repo...
 

Comparisons

 

Also Known As

No data available
New Relic Browser, New Relic Applied Intelligence, New Relic Insights, New Relic Synthetics, New Relic Servers, New Relic APM
No data available
 

Overview

 

Sample Customers

Adobe, Samsung, facebook, HP Cloud Services, Electronic Arts, salesforce, Stanford University, CiTRIX, Chef, zendesk, Hearst Magazines, Spotify, mercardo libre, Slashdot, Ziff Davis, PBS, MLS, The Motley Fool, Politico, Barneby's
World Fuel Services, Verizon, FootLocker, McDonald's, Trainline, Mondia Media, Confused, Costa Coffee, Ryanair, Marks & Spencer, William Hill, Delivery Hero, Skyscanner, BASF, DAZN, Veygo, Virtuo, movingimage, talabat, Australia Post, Tokopedia, Seven Network, Virgin Australia, Zomato, BigBasket, Mercado Libre, Lending Club
1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba
Find out what your peers are saying about Zabbix, Auvik, SolarWinds and others in Network Monitoring Software. Updated: September 2025.
867,341 professionals have used our research since 2012.