Dameware Remote Support and NinjaOne are both leading remote support solutions. Users generally find NinjaOne to be superior due to its rich features.
Features: Dameware Remote Support offers robust remote desktop capabilities, integration with Active Directory, and straightforward deployment. NinjaOne provides comprehensive remote monitoring, management, a broader range of tools, and minimal setup hassles.
Room for Improvement: Dameware Remote Support users frequently mention the need for a more modern and intuitive design, enhanced mobile support, and better technical knowledge in customer service. For NinjaOne, users desire better reporting capabilities, more seamless integrations, and continued development for potential improvements.
Ease of Deployment and Customer Service: Dameware Remote Support offers straightforward deployment but can face challenges in complex environments. Customer service is responsive but could improve in technical knowledge. NinjaOne deploys smoothly with minimal setup hassles. Its customer service is frequently praised for being both responsive and knowledgeable.
Pricing and ROI: Dameware Remote Support is generally seen as cost-effective with a reasonable setup cost, offering solid ROI for smaller teams. NinjaOne, while more expensive, justifies its price with advanced features and higher overall value, leading to a strong ROI. Users find NinjaOne worth the investment.
Product | Market Share (%) |
---|---|
Microsoft Intune | 9.6% |
NinjaOne | 1.8% |
Dameware Remote Support | 1.0% |
Other | 87.6% |
Company Size | Count |
---|---|
Small Business | 116 |
Midsize Enterprise | 46 |
Large Enterprise | 152 |
Company Size | Count |
---|---|
Small Business | 16 |
Midsize Enterprise | 2 |
Large Enterprise | 1 |
Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.
Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.
What are the key features of Microsoft Intune?
What benefits should users look for in reviews?
In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
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