CylanceOPTICS vs ESET Inspect comparison

BlackBerry and ESET are both solutions in the Endpoint Detection and Response (EDR) category. BlackBerry is ranked #40 with an average rating of 7.8, while ESET is ranked #32 with an average rating of 8.0. BlackBerry holds a 0.3% mindshare in EDR, compared to ESET’s 1.3% mindshare. Additionally, 80% of BlackBerry users are willing to recommend the solution, compared to 80% of ESET users who would recommend it.

CylanceOPTICS

Read 13 CylanceOPTICS reviews

524 Views
519 Comparison Views

80% willing to recommend

ESET Inspect

Read 7 ESET Inspect reviews

1,735 Views
1,648 Comparison Views

80% willing to recommend

CylanceOPTICS

ESET Inspect

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 9, 2024

ESET Inspect and CylanceOPTICS are both competitive endpoint detection and response solutions. ESET Inspect is favored for its support and pricing structure, while CylanceOPTICS impresses users with advanced features and perceived value despite its higher cost.

Features: ESET Inspect provides comprehensive threat detection, real-time alert system, and efficient support. CylanceOPTICS offers AI-driven analysis, proactive threat prevention, and cutting-edge technology.

Room for Improvement: ESET Inspect could enhance its integration options, streamline the configuration process, and improve usability. CylanceOPTICS needs better reporting tools, expanded platform compatibility, and more advanced functionalities.

Ease of Deployment and Customer Service: ESET Inspect is noted for straightforward deployment and responsive customer support. CylanceOPTICS, while more complex to deploy, also receives commendation for efficient customer service.

Pricing and ROI: ESET Inspect is more affordable with satisfactory ROI, attracting budget-conscious buyers. CylanceOPTICS has a higher upfront cost but delivers strong ROI, appealing due to its superior technology.

To learn more, read our detailed CylanceOPTICS vs. ESET Inspect Report (Updated: September 2025).

Buyer's Guide

CylanceOPTICS vs. ESET Inspect

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CylanceOPTICS

Ranking in Endpoint Detection and Response (EDR)

40th

Average Rating

7.4

Reviews Sentiment

5.2

Number of Reviews

Ranking in other categories

No ranking in other categories

ESET Inspect

Ranking in Endpoint Detection and Response (EDR)

32nd

Average Rating

7.6

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of October 2025, in the Endpoint Detection and Response (EDR) category, the mindshare of CylanceOPTICS is 0.3%, up from 0.2% compared to the previous year. The mindshare of ESET Inspect is 1.3%, up from 0.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Endpoint Detection and Response (EDR) Market Share Distribution
Product	Market Share (%)
ESET Inspect	1.3%
CylanceOPTICS	0.3%
Other	98.4%

Endpoint Detection and Response (EDR)

Featured Reviews

GauthamVakapalli

Account Manager at Teksalah

Provides reliable threat detection and response but requires better regional support

One improvement I suggest for CylanceOPTICS is more robust marketing efforts from their side. Many customers gravitate towards popular EDRs like CrowdStrike or Sophos, largely due to better marketing, despite BlackBerry Cylance being a superior product. The lack of marketing from distributors or vendors is a critical area where they are falling short. Apart from marketing, it would be beneficial for CylanceOPTICS to establish a dedicated team in GCC since I coordinate with the UK team to handle support. Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process. In terms of scalability, CylanceOPTICS is indeed easy to scale, but one issue I face is related to visibility; while it is scalable, the security teams struggle with limited visibility as we need to gather data from multiple sources.

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Cees Van Den Haak

ICT Manager at Bouwbedrijf de Vries en Verburg BV

A product with an easy setup phase that helps manage attacks and vulnerabilities

The most valuable features of the solution stem from the fact that you can manage and react to vulnerabilities and attacks on all the workstations or laptops. You can put certain workstations and isolation. With ESET PROTECT, you see only one machine that is protected, but with ESET Inspect, you see all the machines that are protected in an environment.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution has a high level of trust in the industry."

"CylanceOPTICS is pretty stable."

"It's pretty unintrusive"

"Cylance is not a signature-based protection solution and instead works proactively using AI and ML models to patrol for malicious behavior."

"It automatically blocks the threats, helping us investigate if they harm the environment."

"The initial setup was fairly straightforward. To get a large health care organization sorted, we had to create exemptions because some of the scripts and some of the automations were broken."

"CylanceOPTICS is easy to use."

"I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none."

More CylanceOPTICS pros

"Scalability-wise, it is a very good solution."

"Rules are the most valuable feature of ESET Inspect. They are created through XML language, and they track and filter events from endpoints. If the event matches the rule, the rule is triggered. Exceptions are the second most valuable feature because it gives you the power to filter false positives in large numbers. The third most valuable feature is the Learning mode that facilitates making exceptions for known processes with a good reputation."

"The product's most valuable features are its performance and stability."

"The rules are the best and most useful features."

"ESET Enterprise Inspector's greatest asset lies in its user-friendly interface, which allows for easy navigation and thorough analysis of incidents."

"I find the multilayered endpoint security the most valuable feature."

"ESET Enterprise Inspector's most valuable feature is EDR."

Cons

"The reporting is very weak and not very good at all."

"Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process."

"The tools are ineffective. It flags a lot of things. To give you an example, it detected Google Chrome and blocked the user's access to it. That it mistook for malicious, which turned out to be a false positive."

"Too many false positives are reported."

"CylanceOPTICS could benefit from more granular control in the timeline-building process. Ideally, users would be able to drill deeper into the analysis rather than have the machine dictate the direction."

"The detection component is something that they have to work on."

"The product's technical support is slow."

"The support is inadequate because their technical people are not supportive. Since the support is not based in India, there are numerous issues."

More CylanceOPTICS cons

"The solution could improve the consumption of resources. The RAM and CPU usage increases during usage which can cause issues. We have three separate services and it would be beneficial if all were executed from one agent limiting the over usage of system resources."

"It is not a stable product. We were disappointed in the stability of this product in comparison to McAffee."

"Every vendor is working on making the job of SOC analysts easier, with fewer false positives and more precise detections. ESET uses LiveGrid technology that provides feedback on the reputation of files and operations. It's hard to eliminate all of the false positives, but hopefully, we'll see some improvement with the advances in AI."

"The platform's price could be better."

"The product is complex to configure, and there are too many errors that are not errors, making it an area that can be considered for improvement."

"One area that needs improvement for the product is ransomware protection, which does not offer complete security."

"It may be difficult for a first-time customer to understand all of the functions that are available to him."

Pricing and Cost Advice

"CylanceOPTICS is probably priced equal to other EDRs in the market."

"I would rate the pricing a three out of five."

"We pay for the number of endpoints we have and that is about it. On a monthly basis, the licensing cost is $55 per user."

"The pricing for CylanceOPTICS is very good; I would rate it around a nine on a scale of one to ten, with ten being the lowest. It's one of the most affordable options I've seen."

"The platform's licensing is affordable and straightforward."

"I feel it is a very expensive product."

"The platform is expensive; it could be cheaper."

"This is true in the case of licensing, we do not have the most expensive products, and we don't have the cheapest product, it's somewhere in the middle. Perhaps a little higher from the middle, but we are known for what we provide to our customers, and they are pleased."

"The pricing and licensing are the big issue now, in my opinion. If the price was less than other companies, or a one-time charge for service was available, I think there would be more users of this solution."

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Top Industries

By visitors reading reviews

Manufacturing Company

16%

Financial Services Firm

11%

Computer Software Company

11%

Comms Service Provider

Computer Software Company

14%

Comms Service Provider

12%

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	2
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	5
Large Enterprise	2

Questions from the Community

What do you like most about Blackberry Optics?

I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none.

See all answers

What is your experience regarding pricing and costs for Blackberry Optics?

In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the market—it's positioned in the medium range.

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What needs improvement with Blackberry Optics?

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What do you like most about ESET Inspect?

Scalability-wise, it is a very good solution.

See all answers

What is your experience regarding pricing and costs for ESET Inspect?

The platform's licensing is affordable and straightforward. We purchase soft keys, install them, and manage the license through their portal. There are no hidden or extra costs involved.

See all answers

What needs improvement with ESET Inspect?

One area that needs improvement for the product is ransomware protection, which does not offer complete security.

See all answers

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Compared 24% of the time

Microsoft Defender for Endpoint vs CylanceOPTICS

Compared 19% of the time

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Compared 10% of the time

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Compared 9% of the time

Cybereason Endpoint Detection & Response vs ESET Inspect

Compared 8% of the time

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Product Reports

Buyer's Guide

CylanceOPTICS

October 2025

Download CylanceOPTICS product report

Buyer's Guide

ESET Inspect

October 2025

Download ESET Inspect product report

Also Known As

No data available

ESET Enterprise Inspector

Overview

Our cloud-native BlackBerry® Optics provide visibility, on-device threat detection and remediation across your organization. In milliseconds. And our EDR approach effectively and efficiently hunts threats while eliminating response latency. It’s the difference between a minor security event—and one that’s widespread and uncontrolled.

BlackBerry

ESET Inspect is an essential component to help ensure the highest level of enterprise security. While standard ESET Endpoint Security provides strong protection, ESET Inspect takes your environment's security to a new dimension. A security tool is needed to help security professionals protect their sensitive data and detect and investigate security incidents, advanced threats, and targeted attacks or breaches on endpoint devices. ESET Inspect is a tool that offers the peace of mind of continuous protection and security monitoring in a powerful and easy-to-use solution.

ESET

Sample Customers

Cerdant, Washoe County School District

Mitsubishi Motors, Allianz Suisse, Cannon, T-Mobile

Buyer's Guide

CylanceOPTICS vs. ESET Inspect

September 2025

Free Report: CylanceOPTICS vs. ESET Inspect

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