CylanceOPTICS vs ESET Inspect comparison

BlackBerry and ESET are both solutions in the Endpoint Detection and Response (EDR) category. BlackBerry is ranked #53 with an average rating of 4.0, while ESET is ranked #30 with an average rating of 8.0. BlackBerry holds a 0.6% mindshare in EDR, compared to ESET’s 1.3% mindshare. Additionally, 80% of BlackBerry users are willing to recommend the solution, compared to 80% of ESET users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Sep 9, 2024

ESET Inspect and CylanceOPTICS are both competitive endpoint detection and response solutions. ESET Inspect is favored for its support and pricing structure, while CylanceOPTICS impresses users with advanced features and perceived value despite its higher cost.

Features: ESET Inspect provides comprehensive threat detection, real-time alert system, and efficient support. CylanceOPTICS offers AI-driven analysis, proactive threat prevention, and cutting-edge technology.

Room for Improvement: ESET Inspect could enhance its integration options, streamline the configuration process, and improve usability. CylanceOPTICS needs better reporting tools, expanded platform compatibility, and more advanced functionalities.

Ease of Deployment and Customer Service: ESET Inspect is noted for straightforward deployment and responsive customer support. CylanceOPTICS, while more complex to deploy, also receives commendation for efficient customer service.

Pricing and ROI: ESET Inspect is more affordable with satisfactory ROI, attracting budget-conscious buyers. CylanceOPTICS has a higher upfront cost but delivers strong ROI, appealing due to its superior technology.

To learn more, read our detailed CylanceOPTICS vs. ESET Inspect Report (Updated: March 2026).

Buyer's Guide

CylanceOPTICS vs. ESET Inspect

March 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Cortex XDR by Palo Alto Net...

Mindshare comparison

As of March 2026, in the Endpoint Detection and Response (EDR) category, the mindshare of Cortex XDR by Palo Alto Networks is 3.4%, down from 4.0% compared to the previous year. The mindshare of CylanceOPTICS is 0.6%, up from 0.2% compared to the previous year. The mindshare of ESET Inspect is 1.3%, up from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Endpoint Detection and Response (EDR) Mindshare Distribution
Product	Mindshare (%)
Cortex XDR by Palo Alto Networks	3.4%
ESET Inspect	1.3%
CylanceOPTICS	0.6%
Other	94.7%

Endpoint Detection and Response (EDR)

Featured Reviews

ABHISHEK_SINGH

Senior Process Expert at A.P. Moller - Maersk

Gained full visibility and streamlined threat detection through behavior-based insights and AI integration

Initially, we got to have a lot of false positives when we onboarded, but nowadays it's quite smooth. We have fine-tuned our security policies and allowed different levels of policies to get rid of those false positives. Currently, we are getting a fairly good amount of incidents that are not false positives or benign, but actionable items. The process is streamlined. In the initial days, the operations used to get involved in a lot of benign and other activities, but now the process is streamlined. We are leveraging the auto-detection and remediation plans. The operations teams are now more involved in other business roles as well, not just looking into the logs and fetching out what's happening there. They have fixed a lot of things. Initially, they didn't have IAC code drift detection, cloud posture management, or security posture management, but they have those now. They purchased different vendors and did a merger with that. They have now Prisma Cloud that gets integrated and now they are working with Cortex Cloud. Everything that was negative has now been addressed, and the product altogether looks to be in a very better and mature shape now. Currently, it's more or less detecting the workloads with AI-based best practices. Since most organizations are consuming AI agents and other things, we are looking forward to seeing what other feature enhancements Palo Alto can support in that.

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GauthamVakapalli

Account Manager at Teksalah

Provides reliable threat detection and response but requires better regional support

One improvement I suggest for CylanceOPTICS is more robust marketing efforts from their side. Many customers gravitate towards popular EDRs like CrowdStrike or Sophos, largely due to better marketing, despite BlackBerry Cylance being a superior product. The lack of marketing from distributors or vendors is a critical area where they are falling short. Apart from marketing, it would be beneficial for CylanceOPTICS to establish a dedicated team in GCC since I coordinate with the UK team to handle support. Whenever a ticket is raised by one of our customers, we have to wait for responses which can take a whole day due to the time zone differences, and a local team could expedite this process. In terms of scalability, CylanceOPTICS is indeed easy to scale, but one issue I face is related to visibility; while it is scalable, the security teams struggle with limited visibility as we need to gather data from multiple sources.

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Moshiur-Rahman Khan

CEO at IOPoint.com

Provides reliable and comprehensive internet security solutions without significant system slowdowns

My organization uses ESET Inspect for antivirus and internet security on laptops and desktops. On the enterprise side, we utilize it on our Windows Server. The platform has improved our organization's security by providing comprehensive antivirus and internet security solutions. It is fast and…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Palo Alto Networks Traps improves our security posture and lowers risk by providing next-gen methods to combat against modern threats on all the major platforms."

"The integrations are out-of-the-box, as are the playbooks."

"The behavior-based detection feature is valuable."

"Implementing Cortex XDR by Palo Alto Networks has had a significant impact on my security analyst workload because it becomes much easier."

"It has pretty much everything we need and works well within the Palo Alto ecosystem."

"The positive impacts I see from Cortex XDR by Palo Alto Networks include a complete 360-degree view of our security posture altogether, being a uniform platform where we are ingesting logs from multiple resources."

"The stability of the solution is very good, we have about 100 users on it right now, and we use it twice a week."

"It can automatically correlate events and logs, which is very helpful for an IT administrator. It can correlate different kinds of malware activities over a network, agent, or host system. You do not need to do it manually. It is a good feature. It is also a user-friendly solution. We have deployed it on the cloud because our space does not provide any flexibility for on-premises deployment, but Palo Alto has added some flexibility to install it on-premises. It must be like the same Cortex XDR agent for all the VPN services, web filtering services, and everything else."

More Cortex XDR by Palo Alto Networks pros

"The solution is pretty stable; it's pretty rock solid."

"The solution has a high level of trust in the industry."

"The initial setup was fairly straightforward. To get a large health care organization sorted, we had to create exemptions because some of the scripts and some of the automations were broken."

"They are well-known for their efficacy, which is a huge plus."

"It's pretty unintrusive"

"It is a bit early in our evaluation process to give proper feedback, although so far, the overall feedback is good."

"The most valuable feature is the ability to respond to zero-day and unknown threats."

"I would rate the stability a nine out of ten. I would give it a close ten as possible because, like SentinelOne, I've seen incompatibility. Whereas Cylance, I've seen none."

More CylanceOPTICS pros

"Scalability-wise, it is a very good solution."

"ESET Enterprise Inspector's greatest asset lies in its user-friendly interface, which allows for easy navigation and thorough analysis of incidents."

"This solution is easy to install, setup and monitor."

"The rules are the best and most useful features."

"The product's most valuable features are its performance and stability."

"ESET Enterprise Inspector's most valuable feature is EDR."

"Rules are the most valuable feature of ESET Inspect. They are created through XML language, and they track and filter events from endpoints. If the event matches the rule, the rule is triggered. Exceptions are the second most valuable feature because it gives you the power to filter false positives in large numbers. The third most valuable feature is the Learning mode that facilitates making exceptions for known processes with a good reputation."

"I find the multilayered endpoint security the most valuable feature."

Cons

"I would like to see better protection, specifically to protect email applications."

"I think sometimes Cortex XDR agent automatically stops event capturing from the device, and then even the dashboard does not get any notifications from the agent."

"Although I would say this product is highly-rated, it could probably do more because nothing does everything that you want."

"Managing the product should be easier."

"Data privacy is a matter of concern. You have to be careful with data privacy, it can be sensitive and Cortex can have most of your access."

"The downside to the solution is that there are a large number of false positives."

"It is not easy to sell Cortex XDR, not because it isn't a good tool."

"Managing the product should be easier."

More Cortex XDR by Palo Alto Networks cons

"CylanceOPTICS could benefit from more granular control in the timeline-building process. Ideally, users would be able to drill deeper into the analysis rather than have the machine dictate the direction."

"The technical support could be improved although it's probably better than you get with a lot of the other traditional antivirus solutions"

"The support is inadequate because their technical people are not supportive. Since the support is not based in India, there are numerous issues."

"The reporting is very weak and not very good at all."

"It takes more time to investigate or dig up and understand what's going on."

"The detection component is something that they have to work on."

"We have been dissatisfied with CylanceProtect and CylanceOPTICS and want to leave within the next several months. It just hasn't been an effective tool."

"One minor issue that somebody mentioned was that they didn't like their management console."

More CylanceOPTICS cons

"The product is complex to configure, and there are too many errors that are not errors, making it an area that can be considered for improvement."

"The platform's price could be better."

"It is not a stable product. We were disappointed in the stability of this product in comparison to McAffee."

"One area that needs improvement for the product is ransomware protection, which does not offer complete security."

"Every vendor is working on making the job of SOC analysts easier, with fewer false positives and more precise detections. ESET uses LiveGrid technology that provides feedback on the reputation of files and operations. It's hard to eliminate all of the false positives, but hopefully, we'll see some improvement with the advances in AI."

"The solution could improve the consumption of resources. The RAM and CPU usage increases during usage which can cause issues. We have three separate services and it would be beneficial if all were executed from one agent limiting the over usage of system resources."

"It may be difficult for a first-time customer to understand all of the functions that are available to him."

"It is not a stable product. We were disappointed in the stability of this product in comparison to McAffee."

Pricing and Cost Advice

"The price of the product is not very economical."

"Cortex XDR is a costly solution."

"The price was fine."

"When we first bought it, it was a bit expensive, but it was worth it. The licensing was straightforward."

"Our license will require renewal in August, after which the maintenance will continue as usual."

"Cortex XDR by Palo Alto Networks is quite an expensive solution."

"In terms of the cost Cortex XDR by Palo Alto Networks is very expensive because we are a Mexican company and when you translate dollars to pesos the cost is very high. The solution is very expensive for Mexican companies. I understand that they have international prices, but I do not think it offsets the price enough for many companies in countries, such as Mexico. The amount it is reduced is not a massive percentage."

"I feel it is fairly priced."

More Cortex XDR by Palo Alto Networks pricing and cost advice

"The pricing for CylanceOPTICS is very good; I would rate it around a nine on a scale of one to ten, with ten being the lowest. It's one of the most affordable options I've seen."

"We pay for the number of endpoints we have and that is about it. On a monthly basis, the licensing cost is $55 per user."

"CylanceOPTICS is probably priced equal to other EDRs in the market."

"I would rate the pricing a three out of five."

"The pricing and licensing are the big issue now, in my opinion. If the price was less than other companies, or a one-time charge for service was available, I think there would be more users of this solution."

"The platform is expensive; it could be cheaper."

"This is true in the case of licensing, we do not have the most expensive products, and we don't have the cheapest product, it's somewhere in the middle. Perhaps a little higher from the middle, but we are known for what we provide to our customers, and they are pleased."

"The platform's licensing is affordable and straightforward."

"I feel it is a very expensive product."

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Top Industries

By visitors reading reviews

Construction Company

13%

Manufacturing Company

Computer Software Company

Financial Services Firm

Healthcare Company

11%

Manufacturing Company

10%

Construction Company

Financial Services Firm

Comms Service Provider

11%

Computer Software Company

10%

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	44
Midsize Enterprise	20
Large Enterprise	47

By reviewers
Company Size	Count
Small Business	7
Midsize Enterprise	2
Large Enterprise	4

By reviewers
Company Size	Count
Small Business	5
Large Enterprise	2

Questions from the Community

Cortex XDR by Palo Alto vs. Sentinel One

Cortex XDR by Palo Alto vs. SentinelOne SentinelOne offers very detailed specifics with regard to risks or attacks. ...

See all answers

Comparing CrowdStrike Falcon to Cortex XDR (Palo Alto)

Cortex XDR by Palo Alto vs. CrowdStrike Falcon Both Cortex XDR and Crowd Strike Falcon offer cloud-based solutions th...

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How is Cortex XDR compared with Microsoft Defender?

Microsoft Defender for Endpoint is a cloud-delivered endpoint security solution. The tool reduces the attack surface,...

See all answers

What is your experience regarding pricing and costs for Blackberry Optics?

In terms of cost, I find CylanceOPTICS to be reasonable; it's not overly expensive, nor is it at the lower end of the...

See all answers

What needs improvement with Blackberry Optics?

One improvement I suggest for CylanceOPTICS is more robust marketing efforts from their side. Many customers gravitat...

See all answers

What is your primary use case for Blackberry Optics?

One of the main use cases for CylanceOPTICS is endpoint detection and response, which even works without internet, un...

See all answers

What is your experience regarding pricing and costs for ESET Inspect?

The platform's licensing is affordable and straightforward. We purchase soft keys, install them, and manage the licen...

See all answers

What needs improvement with ESET Inspect?

One area that needs improvement for the product is ransomware protection, which does not offer complete security.

See all answers

What is your primary use case for ESET Inspect?

My organization uses ESET Inspect for antivirus and internet security on laptops and desktops. On the enterprise side...

See all answers

Comparisons

Microsoft Defender for Endpoint vs Cortex XDR by Palo Alto Networks

Compared 9% of the time

SentinelOne Singularity Complete vs Cortex XDR by Palo Alto Networks

Compared 6% of the time

CrowdStrike Falcon vs Cortex XDR by Palo Alto Networks

Compared 4% of the time

Cortex XSIAM vs Cortex XDR by Palo Alto Networks

Compared 4% of the time

Symantec Endpoint Security vs Cortex XDR by Palo Alto Networks

Compared 3% of the time

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CrowdStrike Falcon vs CylanceOPTICS

Compared 12% of the time

Cisco Secure Endpoint vs CylanceOPTICS

Compared 9% of the time

Rapid7 InsightIDR vs CylanceOPTICS

Compared 8% of the time

Microsoft Defender for Endpoint vs CylanceOPTICS

Compared 8% of the time

Kaspersky Endpoint Security for Business vs CylanceOPTICS

Compared 5% of the time

More CylanceOPTICS Competitors

CrowdStrike Falcon vs ESET Inspect

Compared 12% of the time

HP Wolf Security vs ESET Inspect

Compared 10% of the time

Fortinet FortiEDR vs ESET Inspect

Compared 6% of the time

SentinelOne Singularity Complete vs ESET Inspect

Compared 5% of the time

TrendAI Vision One vs ESET Inspect

Compared 4% of the time

More ESET Inspect Competitors

Product Reports

Buyer's Guide

Cortex XDR by Palo Alto Networks

March 2026

Download Cortex XDR by Palo Alto Networks product report

Buyer's Guide

CylanceOPTICS

March 2026

Download CylanceOPTICS product report

Buyer's Guide

ESET Inspect

March 2026

Download ESET Inspect product report

Also Known As

Cyvera, Cortex XDR, Palo Alto Networks Traps

No data available

ESET Enterprise Inspector

Overview

Cortex XDR by Palo Alto Networks provides advanced threat detection with AI-driven endpoint protection and seamless integration, ensuring multi-layered security and automatic threat response.

Cortex XDR is designed to safeguard endpoints against malware and suspicious activities. It offers advanced threat detection and response capabilities using behavioral analysis, AI, and machine learning. It seamlessly integrates with security infrastructures, providing endpoint security, firewall integration, and enhanced visibility in both cloud-based and on-premises environments.

What are the key features of Cortex XDR?

Advanced Threat Detection: Uses AI and machine learning for proactive threat identification.
Multi-layered Security: Combines various security measures for comprehensive protection.
Endpoint Protection: Safeguards against malware and exploits.
Behavioral Analysis: Monitors suspicious activity for early detection.
Automatic Threat Response: Automates responses to neutralize threats.

What benefits should users expect?

Ease of Use: Simplifies security management with intuitive design.
Resource Efficiency: Minimizes impact on system resources.
Integration Capabilities: Works well with existing security setups.
Reduced Analyst Workload: Automates processes to decrease manual intervention.

Organizations in diverse sectors deploy Cortex XDR to protect against malware, leveraging its advanced threat detection capabilities. Its integration with existing security infrastructures appeals to those seeking comprehensive protection in both cloud and on-premises environments, providing enhanced visibility and threat intelligence.

Palo Alto Networks

Our cloud-native BlackBerry® Optics provide visibility, on-device threat detection and remediation across your organization. In milliseconds. And our EDR approach effectively and efficiently hunts threats while eliminating response latency. It’s the difference between a minor security event—and one that’s widespread and uncontrolled.

BlackBerry

ESET Inspect is an essential component to help ensure the highest level of enterprise security. While standard ESET Endpoint Security provides strong protection, ESET Inspect takes your environment's security to a new dimension. A security tool is needed to help security professionals protect their sensitive data and detect and investigate security incidents, advanced threats, and targeted attacks or breaches on endpoint devices. ESET Inspect is a tool that offers the peace of mind of continuous protection and security monitoring in a powerful and easy-to-use solution.

ESET

Sample Customers

CBI Health Group, University Honda, VakifBank

Cerdant, Washoe County School District

Mitsubishi Motors, Allianz Suisse, Cannon, T-Mobile

Buyer's Guide

CylanceOPTICS vs. ESET Inspect

March 2026

Free Report: CylanceOPTICS vs. ESET Inspect

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