CyberArk Identity vs Okta Customer Identity comparison

CyberArk and Okta are both solutions in the Customer Identity and Access Management (CIAM) category. CyberArk is ranked #8 with an average rating of 7.8, while Okta is ranked #3 with an average rating of 8.9. CyberArk holds a 3.7% mindshare in CIaA, compared to Okta’s 7.5% mindshare. Additionally, 95% of CyberArk users are willing to recommend the solution, compared to 100% of Okta users who would recommend it.

CyberArk Identity

Read 23 CyberArk Identity reviews

326 Views
22 Comparison Views

95% willing to recommend

Okta Customer Identity

Read 16 Okta Customer Identity reviews

778 Views
266 Comparison Views

100% willing to recommend

CyberArk Identity

Okta Customer Identity

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 27, 2025

CyberArk Identity and Okta Customer Identity are competitors in the security and identity management category. Okta Customer Identity seems to have the upper hand due to its user-friendly features and cost-effectiveness for smaller deployments.

Features: CyberArk Identity offers password rotation, seamless integration with UiPath Orchestrator, and role-based access control. It ensures robust security for privileged accounts with multi-factor authentication and simple cloud setup. Okta Customer Identity provides user-friendly single sign-on, multifactor authentication, and a Universal Directory. Its workflow automation streamlines user profiles and access management across hybrid cloud deployments.

Room for Improvement: CyberArk Identity could enhance mobile device management and introduce a stronger governance platform. Improving its scalability and technical support for user-friendliness is suggested. Okta Customer Identity might benefit from a better user data export process and improved directory integration. Users seek enhanced scalability and a built-in export feature, alongside more reliable server management.

Ease of Deployment and Customer Service: CyberArk Identity offers flexible deployment across various cloud environments, though its technical support experiences mixed reviews regarding responsiveness and knowledge. Okta Customer Identity supports hybrid cloud deployment, simplifying integration and offering generally reliable support, though some users note potential improvements in response times.

Pricing and ROI: CyberArk Identity is perceived as expensive, offset by its security benefits and appealing competitive pricing for larger enterprises. Okta Customer Identity is more economical for smaller to medium-sized organizations, although prices increase with scale. Its features provide satisfactory return on investment, highlighted for cost-effectiveness compared to Oracle Access Manager.

To learn more, read our detailed CyberArk Identity vs. Okta Customer Identity Report (Updated: April 2025).

Buyer's Guide

CyberArk Identity vs. Okta Customer Identity

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CyberArk Identity

Ranking in Customer Identity and Access Management (CIAM)

8th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Authentication Systems (9th), Identity Management (IM) (10th), Authorization Software (3rd), Enterprise Password Managers (8th), User Entity Behavior Analytics (UEBA) (9th), Access Management (6th), Active Directory Management (8th), Cloud Resource Access Management (2nd)

Okta Customer Identity

Ranking in Customer Identity and Access Management (CIAM)

3rd

Average Rating

8.6

Reviews Sentiment

7.5

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of June 2025, in the Customer Identity and Access Management (CIAM) category, the mindshare of CyberArk Identity is 3.7%, up from 3.4% compared to the previous year. The mindshare of Okta Customer Identity is 7.5%, down from 8.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Identity and Access Management (CIAM)

Featured Reviews

Julio Montero

Access Management Analyst at Telefónica

Access management system provides strong security and effortless user authentication

The solution can be deployed on cloud or on-premises. CyberArk is more on the cloud than on local hardware. The deployment is initially quite difficult. That said, when you are doing the implementation of CyberArk, there are so many tutorials that make the learning process very easy. The only complaint could be the language barrier. It's difficult if you don't have a very good level of English. Otherwise, it is very easy. You can have it set up within three months without much difficulty. It's hard to get started, however, once you get going, it gets easier. A full deployment takes half a year or less. There is some maintenance necessary. A company is constantly hiring and letting go of employees. The access is always changing, so access must always be adjusted. Or, if we need another law of filter, we would need to add those, or even take them away. That's another aspect of maintenance.

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MiguelPurizaca

IT Manager at Clear Channel

Focus on seamless integration and advanced security management enhances application usage and threat detection across multiple countries

Okta Customer Identity focuses on providing top-notch identity management solutions. One of its most valuable features is its easy integration with various applications through its extensive application directory, offering hundreds or thousands of applications ready to configure. This integration is significantly easier compared to Microsoft Entra ID, where we encountered numerous issues. We particularly value its real-time reporting capabilities. For example, we detected cyberattacks from countries like Russia and Asia and were able to block those IP addresses and configure our system for more security. These advanced security features and reporting capabilities make it easy to manage.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"CyberArk Identity provides identity governance and gives me control over who and how access to environments occurs, offering significant confidentiality in what is accessed."

"What I like most about CyberArk Identity is the model that is in place."

"CyberArk Identity is a mature product."

"I found the solution to be stable."

"The tool is a very strong and valuable enterprise solution, particularly in ensuring the continuity of service."

"If anyone makes an error, or if an incident occurs by accident, the business will not be harmed as a result of this activity."

"The most valuable features of CyberArk Identity are its ability to control access to administrative staff."

"It has machine learning and can help clients to learn the environment and understand what is happening."

More CyberArk Identity pros

"Okta Customer Identity is considered cheaper compared to other tools in the market, such as IBM and CyberArk products."

"The most valuable feature of Okta Customer Identity is its SSO because it's very easy to use and it's user-friendly. Even the admin portal of the solution is very user-friendly, and you can walk through it with ease. Okta Customer Identity is not a complicated solution, and even the workflow automation feature is very, very easy to understand."

"We can integrate two-factor authentication with the applications."

"I think all the functions of the solution are vital and important because life cycle management is important for some companies. The Single Sign-On feature is fantastic for different customers and advanced server access is really good for access to the servers."

"The most valuable feature of this solution for most customers is access management."

"We primarily use it to manage the community onboarding and offboarding of users, and it's quite a simple solution for that."

"Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases."

"Overall, I would rate Okta Customer Identity a ten."

More Okta Customer Identity pros

Cons

"Integration or deployment is extremely difficult for CyberArk Identity."

"At the moment CyberArk needs to enrich Conjur and it needs to be made more viable so that its adoption can be made much faster."

"The product needs to leverage the cloud more, especially in the financial sector, where cloud adoption might be limited. Proper reporting within the cloud is essential. The tool should be more user-friendly to expedite access for users. The current agent-based system poses challenges if a user loses access to the server, making tasks difficult to perform. It should also improve technical support."

"The product is not cheap, especially if you opt for an on-premise deployment requiring a complex server infrastructure. On the other hand, choosing the software as a service version simplifies infrastructure requirements but necessitates being online all the time."

"The solution could be easier to use and I found it to be very complex involving many steps."

"The tool has issues with the third-party SMS gateway. The solution has its own SMS gateway. Integration support is a challenge when we don’t use their SMS gateway. The tool also needs to improve its scalability."

"To enhance the product, they can consider improving the user interface of the software and possibly the customer support team. Sometimes, there is a delay in handling my inquiries via email, which could be addressed for better service."

"CyberArk Identity could improve by having the ability to better manage the network, such as Cisco. There seem to be some issues in this area."

More CyberArk Identity cons

"In the future, we'd like to see the product implement more security features, like, for example, zero-trust."

"All of the governance functionality and privileged account management could be improved."

"I would like to see the provisioning simplified."

"Some limitations in scalability. Each application we work with can be completely different, resulting in highly variable implementation processes."

"This solution would be improved by adding biometrics features."

"The initial setup could be easier to do."

"Users sometimes have difficulty getting verification codes."

"What I'd like to see improved in Okta Customer Identity is the process of exporting users. Currently, it lacks this feature, and you have to use a third-party tool to export users from the group. Exporting users should be very easy, though I did notice that Okta Customer Identity is being upgraded from time to time, and I've been seeing much improvement in it compared to the previous years."

More Okta Customer Identity cons

Pricing and Cost Advice

"In terms of pricing, BeyondTrust and CyberArk tend to be more expensive, with CyberArk receiving an eight out of ten, in this regard."

"The solution is cheap and I rate its pricing an eight out of ten."

"I think it is a fairly priced tool. I rate the tool between six and seven on a scale of one to ten where one is expensive, and ten is cheap."

"We find that the pricing and licensing of this solution is adequate, as compared to the other competitors in the market."

"There could be some additional costs apart from the licensing costs of the solution when you want to develop connectors in CyberArk Identity."

"I would rate the tool’s pricing a seven out of ten. The product’s pricing is expensive and is on a yearly basis. You will need to pay around 10,000 GBP for 500 users."

"Their pricing is obviously a lot higher than many vendors in the marketplace but their service is also unmatched."

"The pricing is acceptable. It is worth considering what we are protecting with the amount charged."

More CyberArk Identity pricing and cost advice

"The solution is really expensive."

"Pricing might be high, but it comes down when the number of people using the product goes up."

"The price of the solution is fair for what it offers."

"We pay 23 pence (approximately $0.30 USD) per user, annually, for 150,000 users."

"Okta's pricing is right where it needs to be and right in the middle of the market."

"Okta Customer Identity is not an expensive solution."

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Top Industries

By visitors reading reviews

Financial Services Firm

18%

Computer Software Company

13%

Manufacturing Company

10%

Healthcare Company

Computer Software Company

14%

Financial Services Firm

12%

Marketing Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about CyberArk Identity?

The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.

See all answers

What is your experience regarding pricing and costs for CyberArk Identity?

The pricing is acceptable. It is worth considering what we are protecting with the amount charged.

See all answers

What needs improvement with CyberArk Identity?

To enhance the product, they can consider improving the user interface of the software and possibly the customer support team. Sometimes, there is a delay in handling my inquiries via email, which ...

See all answers

What do you like most about Okta Customer Identity?

Okta has more when it comes to the policy level. It has distinctive features where you can do a mix and combination to have users access applications for various business cases.

See all answers

What is your experience regarding pricing and costs for Okta Customer Identity?

Okta Customer Identity is considered cheaper compared to other tools in the market, such as IBM and CyberArk products. Further details on costs would require consultation with our sales team.

See all answers

What needs improvement with Okta Customer Identity?

In Okta Identity Governance ( /categories/identity-management-im ) and Okta Privileged Access, some features are still being developed. Integration with Active Directory servers, Cisco routers, and...

See all answers

Comparisons

Microsoft Entra ID vs CyberArk Identity

Compared 21% of the time

Microsoft Intune vs CyberArk Identity

Compared 12% of the time

CyberArk Privileged Access Manager vs CyberArk Identity

Compared 10% of the time

SailPoint Identity Security Cloud vs CyberArk Identity

Compared 9% of the time

Microsoft Active Directory vs CyberArk Identity

Compared 7% of the time

More CyberArk Identity Competitors

Microsoft Entra External ID vs Okta Customer Identity

Compared 28% of the time

Auth0 vs Okta Customer Identity

Compared 20% of the time

ForgeRock vs Okta Customer Identity

Compared 18% of the time

Microsoft Entra Verified ID vs Okta Customer Identity

Compared 11% of the time

Ping Identity Platform vs Okta Customer Identity

Compared 8% of the time

More Okta Customer Identity Competitors

Product Reports

Buyer's Guide

CyberArk Identity

June 2025

Download CyberArk Identity product report

Buyer's Guide

Okta Customer Identity

May 2025

Download Okta Customer Identity product report

Also Known As

Idaptive

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Overview

CyberArk Identity is a versatile identity management solution suitable for a wide range of enterprises. It is designed to enhance enterprise security and improve user experience. Its focus on security, compliance, and operational efficiency, combined with positive user feedback, makes it a strong contender in the identity management space.

CyberArk Identity offers a robust suite of features to manage user identities and access privileges. It focuses on securing access to resources across various environments, including cloud and on-premises applications. Its capabilities include single sign-on (SSO), multi-factor authentication (MFA), lifecycle management, and privileged access management. These features are engineered to streamline access control, enhance security, and ensure compliance with regulatory standards.

Single Sign-On (SSO) simplifies user access by providing a single authentication point for multiple applications.
Multi-Factor Authentication (MFA) adds an extra layer of security by requiring additional verification methods.
Lifecycle Management automates user account provisioning and deprovisioning, aligning with HR processes and compliance requirements.
Privileged Access Management secures and monitors access to critical systems and data by privileged users.

According to our user interviews, CyberArk Identity is praised for its reliability and user-friendly interface. IT professionals highlight the ease of integration with existing systems, while business executives appreciate the visibility it provides into access and identity management across the organization. Users also commend the responsive customer support, which is crucial for enterprise-level solutions.

IT Professionals found that CyberArk Identity's focus on multi-layered security significantly reduced the risk of data breaches and unauthorized access. With a centralized dashboard and automation features, you can streamline identity and access management tasks, saving time and reducing complexity. Finally, it helps meet various compliance requirements.

CyberArk

Okta Customer Identity is an identity service that enables frictionless experience, speed-to-market, centralized management, and internet-scale security. Okta Customer Identity is developer friendly and secure with minimal custom code.

Okta

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido

FedEx, Adobe, National Geographic, Tyson, Hewlett Packard Enterprise

Buyer's Guide

CyberArk Identity vs. Okta Customer Identity

April 2025

Free Report: CyberArk Identity vs. Okta Customer Identity

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