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CyberArk Identity vs Jamf Pro comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.7
Users report rapid financial returns and effective security with CyberArk Identity, though some lack familiarity to comment on outcomes.
Sentiment score
8.4
Jamf Pro automates device management, improving efficiency, reducing costs, and enhancing security, ultimately yielding rapid investment returns and stability.
By the second month, we started seeing the benefits and achieved a return on investment.
 

Customer Service

Sentiment score
6.3
CyberArk Identity's support is praised for responsiveness, though some users report delays and desire more expert assistance.
Sentiment score
8.0
Jamf Pro's customer service is praised for responsiveness and knowledge, though some improvements in response time are suggested.
They resolved the problem immediately after I reported it, on the same day, within one hour.
I have had conversations with them twice, and their technical support team was not that good.
There are times when there is a delay in handling my inquiries via email.
The vendor support is excellent.
 

Scalability Issues

Sentiment score
7.6
CyberArk Identity is praised for scalability and adaptability, but faces challenges in performance, stability, and support at large scales.
Sentiment score
8.4
Jamf Pro offers scalable, flexible device management for organizations, accommodating diverse deployment sizes without infrastructure changes, ideal for various sectors.
We can use it on different phones and computers, demonstrating its scalability.
By addressing the issues I have highlighted, such as stability and making it bug and lag-free, along with improving customer support, they can enhance its scalability.
Jamf Pro is a fully scalable solution.
 

Stability Issues

Sentiment score
7.9
CyberArk Identity is highly stable and reliable, though minor glitches and enhanced regional coverage could further improve performance.
Sentiment score
8.8
Jamf Pro is stable and reliable, with cloud hosting enhancing performance and quick resolution of rare issues.
There is a timeout period that I do not like, requiring repeated verification.
When you have it in the cloud, you have CyberArk every time you need it.
With respect to stability, I find that stability is very good.
 

Room For Improvement

CyberArk Identity issues include complex setup, weak authentication, poor integration, difficult scalability, and inadequate technical support and customer service.
Jamf Pro users seek better patch management, intuitive interface, improved support, lower costs, and broader integration beyond Apple devices.
Integration or deployment is extremely difficult for CyberArk Identity.
Something they could improve is the management of multifactor authentication.
To enhance the product, they can consider improving the user interface of the software.
The biggest area for improvement is the price and the structure of Jamf's onboarding process, especially the mandatory JumpStart consultation, which can be costly for small organizations.
 

Setup Cost

CyberArk Identity pricing varies among users but is valued for strong security features by medium and large enterprises.
Jamf Pro offers premium Apple device management, justified pricing, cloud services, training, and discounts, benefiting businesses and schools.
I compared it with other products, and it does not require a heavy investment.
The pricing is acceptable.
Regarding pricing, it can be quite a lot for small companies.
The pricing structure is one of the cons.
 

Valuable Features

CyberArk Identity offers robust security features and integrations at a low cost, enhancing identity management and operational efficiency.
Jamf Pro offers zero-touch deployment, remote management, automation, and easy integration with Apple's DEP, enhancing IT efficiency and user empowerment.
It impacts zero trust security strategies. It prevents lateral movements in the organization.
It protects our platform, application, network, and infrastructure resources on any device.
It's very low cost in comparison to Microsoft solutions.
The product automatically updates to include new security features, ensuring that customers are always using the latest version of macOS and app packages.
 

Categories and Ranking

CyberArk Identity
Average Rating
8.2
Reviews Sentiment
7.0
Number of Reviews
23
Ranking in other categories
Authentication Systems (8th), Identity Management (IM) (10th), Authorization Software (3rd), Enterprise Password Managers (7th), User Entity Behavior Analytics (UEBA) (9th), Access Management (6th), Active Directory Management (8th), Cloud Resource Access Management (2nd), Customer Identity and Access Management (CIAM) (6th)
Jamf Pro
Average Rating
9.6
Reviews Sentiment
8.1
Number of Reviews
107
Ranking in other categories
Mobile Device Management (MDM) (1st), Enterprise Mobility Management (EMM) (2nd)
 

Mindshare comparison

While both are Security Software solutions, they serve different purposes. CyberArk Identity is designed for Customer Identity and Access Management (CIAM) and holds a mindshare of 3.8%, up 3.4% compared to last year.
Jamf Pro, on the other hand, focuses on Mobile Device Management (MDM), holds 28.4% mindshare, up 28.0% since last year.
Customer Identity and Access Management (CIAM)
Mobile Device Management (MDM)
 

Featured Reviews

Julio Montero - PeerSpot reviewer
Access management system provides strong security and effortless user authentication
The solution can be deployed on cloud or on-premises. CyberArk is more on the cloud than on local hardware. The deployment is initially quite difficult. That said, when you are doing the implementation of CyberArk, there are so many tutorials that make the learning process very easy. The only complaint could be the language barrier. It's difficult if you don't have a very good level of English. Otherwise, it is very easy. You can have it set up within three months without much difficulty. It's hard to get started, however, once you get going, it gets easier. A full deployment takes half a year or less. There is some maintenance necessary. A company is constantly hiring and letting go of employees. The access is always changing, so access must always be adjusted. Or, if we need another law of filter, we would need to add those, or even take them away. That's another aspect of maintenance.
Pete C - PeerSpot reviewer
Customizable with a self-service portal and a good security posture
Policies enabled for self-service should have keywords attached, so that multiple search terms can direct to a single preferred result, without having to clutter the description field. The new remote support tool is still lacking features compared to other industry solutions. There is no built-in functionality for tracking changes over time for multiple devices. All patch reporting is only a current snapshot. The password management tools are fairly outdated. The web console (GUI) is slow with maddening UI/UX inconsistencies.
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Top Industries

By visitors reading reviews
Financial Services Firm
17%
Computer Software Company
13%
Manufacturing Company
11%
Healthcare Company
6%
Educational Organization
38%
Computer Software Company
10%
Financial Services Firm
7%
University
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about CyberArk Identity?
The integration capabilities, ability to integrate CyberArk into the overall IBB strategy of our current clients.
What is your experience regarding pricing and costs for CyberArk Identity?
The pricing point is very good. I compared it with other products, and it does not require a heavy investment.
What needs improvement with CyberArk Identity?
It does not have global market penetration, and sometimes, there are support issues. CyberArk Identity can definitely improve on the IAM rules when I create them. The stability can also be better.
What do you like most about Jamf Pro?
The most valuable features of Jamf Pro for me are the device locator, which helps find missing iPads, and the ability to remotely manage and disable devices.
What is your experience regarding pricing and costs for Jamf Pro?
The pricing structure is one of the cons. However, the licensing model is simple and easy to manage from an MSP perspective. Licenses are annual, and any changes are communicated effectively.
What needs improvement with Jamf Pro?
The biggest area for improvement is the price and the structure of Jamf's onboarding process, especially the mandatory JumpStart consultation, which can be costly for small organizations. The solut...
 

Also Known As

Idaptive
JAMF Software Casper Suite
 

Overview

 

Sample Customers

MLB, Citi, Pfizer, SulAmerica, GE Capital, Shiseido
Xero, National Geographic, Oxford University, Via, University of Wisconsin-Eau Claire, Fallon, Cabela's
Find out what your peers are saying about Auth0, Ping Identity, Omada and others in Customer Identity and Access Management (CIAM). Updated: May 2025.
850,760 professionals have used our research since 2012.