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Cortex XSIAM vs SentinelOne Singularity Identity comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 5, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.1
Cortex XSIAM automates over 50% of workflows, saving up to $500k, benefiting understaffed teams with quick ROI.
Sentiment score
6.8
SentinelOne Singularity Identity offers enhanced protection and value, saving users over 200 hours annually in security investigations.
 

Customer Service

Sentiment score
6.4
Cortex XSIAM support receives mixed feedback, with premium plans praised for expert guidance but needing improved responsiveness overall.
Sentiment score
7.3
SentinelOne Singularity Identity is lauded for comprehensive, responsive support, offering rapid issue resolution and dedicated customer success resources.
With premium support, core Palo Alto technical experts handle issues directly.
It is ineffective in terms of responding to basic queries and addressing future requirements.
The Palo Alto support team is fully responsive and helpful.
They have been responsive to our needs as integrators and those of the client.
 

Scalability Issues

Sentiment score
6.9
Cortex XSIAM is praised for its scalability in enterprise and cloud, though some seek better on-premises capabilities.
Sentiment score
7.9
SentinelOne Singularity Identity is scalable and flexible but faces challenges with deployment maturity and third-party integration scalability.
Without proper integration, scaling up with more servers is meaningless.
Cortex XSIAM is highly scalable.
 

Stability Issues

Sentiment score
7.6
Cortex XSIAM is praised for its robust cloud-based stability, offering reliable performance with minimal and swiftly handled issues.
Sentiment score
8.1
SentinelOne Singularity Identity is highly stable with minimal disruptions, responsive support, and low CPU resource usage.
The product was easy to install and set up and worked right.
Overall, Cortex XSIAM is stable.
 

Room For Improvement

Cortex XSIAM needs enhancements in performance, pricing, support, integration, UI intuitiveness, AI analytics, and identity management expansion.
SentinelOne Singularity Identity needs improved policies, interfaces, support, and features like reporting, updates, and integration for better usability.
Cortex XSIAM is on the expensive side and requires substantial improvement in pricing.
Obtaining validation for integrations from Palo Alto takes around eight months, which is quite long.
Cortex XSIAM needs improvements in terms of data onboarding, parsers, and third-party integration supports.
There is a clear roadmap for improvements, including enhancing capabilities with AI and seamless functionality in an MSP model for deeper visibility across multiple agencies.
 

Setup Cost

Cortex XSIAM pricing is high but competitive, with costs varying based on add-ons, licensing, and regional differences.
SentinelOne Singularity Identity offers flexible pricing seen as both cost-effective and sometimes expensive, reflecting its comprehensive features.
Cortex XSIAM is pretty expensive, and the licensing process is not very comfortable.
The first impression is that XSIAM would be more expensive than others we tried.
The product is very expensive.
 

Valuable Features

Cortex XSIAM offers advanced security automation, machine learning detection, and seamless integration, enhancing threat management and forensic investigation.
SentinelOne Singularity Identity offers AI-driven security with dynamic threat detection, seamless management, and enhanced visibility for rapid remediation.
The advanced visualization capabilities of the product are important for understanding security trends in an organization.
Cortex XSIAM allows us to onboard almost every device, whether they are on-prem or on SaaS.
The flexibility for creating manual workflows stands out.
With visibility into endpoint telemetry, SentinelOne does provide useful information to find threat actors and empowers those who are in the business of threat hunting.
 

Categories and Ranking

Cortex XSIAM
Ranking in Identity Threat Detection and Response (ITDR)
5th
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
14
Ranking in other categories
Security Information and Event Management (SIEM) (13th), AI-Powered Cybersecurity Platforms (7th)
SentinelOne Singularity Ide...
Ranking in Identity Threat Detection and Response (ITDR)
4th
Average Rating
9.0
Reviews Sentiment
7.3
Number of Reviews
22
Ranking in other categories
Vulnerability Management (12th), Advanced Threat Protection (ATP) (7th), Threat Deception Platforms (2nd)
 

Mindshare comparison

As of September 2025, in the Identity Threat Detection and Response (ITDR) category, the mindshare of Cortex XSIAM is 5.5%, up from 3.6% compared to the previous year. The mindshare of SentinelOne Singularity Identity is 5.0%, up from 2.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Identity Threat Detection and Response (ITDR) Market Share Distribution
ProductMarket Share (%)
SentinelOne Singularity Identity5.0%
Cortex XSIAM5.5%
Other89.5%
Identity Threat Detection and Response (ITDR)
 

Featured Reviews

AKASH MAJUMDER - PeerSpot reviewer
Incident response times have significantly reduced with efficient device integration and log parsing capabilities
Cortex XSIAM needs improvements in terms of data onboarding, parsers, and third-party integration supports. Additionally, a future update request is to enable tagging of endpoints in groups, similar to a feature available in Cortex XDR. The AI analytics need fine-tuning because some use cases are not working from my side.
Roftiel Constantine - PeerSpot reviewer
Provides proactive threat remediation, reduces alert volume, and enhances incident response capabilities
During our pre-purchase evaluation of SentinelOne's EDR capabilities three years ago, we were consistently impressed by the positive relationships customers reported having with SentinelOne's engineers, sales teams, and customer success managers. These strong relationships, evident in the customers' unsolicited feedback, highlighted the "soft skills" and intangible qualities that SentinelOne possessed. This positive customer experience has been mirrored in our own interactions with them. Their responsiveness to our needs, particularly when addressing a couple of challenges we faced, has been excellent. They proactively scheduled weekly meetings to demonstrate their commitment to resolving our issues, a customer-centric approach I admire. SentinelOne's dedication to customer service, including their rapid technology updates and responsiveness to our suggestions, has been crucial to our success in protecting our organization. Their ability to quickly incorporate our needs into new releases is truly impressive and sets them apart. Overall, I highly recommend SentinelOne based on our positive interactions across all levels of their organization.
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Top Industries

By visitors reading reviews
Computer Software Company
12%
Manufacturing Company
10%
Financial Services Firm
10%
Government
7%
Computer Software Company
13%
Financial Services Firm
10%
Manufacturing Company
8%
Comms Service Provider
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise2
Large Enterprise3
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise5
Large Enterprise13
 

Questions from the Community

What do you like most about Cortex XSIAM?
It is an effective solution in terms of performance and functionalities.
What is your experience regarding pricing and costs for Cortex XSIAM?
The cost of Cortex XSIAM in the India market differs from other regions. When considering competition, from a sales perspective, the pricing is acceptable.
What needs improvement with Cortex XSIAM?
The main area for improvement is the user interface intuitiveness - specifically how quickly users can grasp the portal functionality. For SOC analysts, the focus should be on improving the speed o...
What is your experience regarding pricing and costs for SentinelOne Singularity Identity?
I have no visibility into pricing, setup costs, or licensing as the government handles these aspects directly with SentinelOne. We do the integrating, and they process the payments.
What needs improvement with SentinelOne Singularity Identity?
Regarding improvements, I believe that API integration in third-party applications could be better. The Singularity tool uses its own credential in the record features.
 

Overview

Find out what your peers are saying about Cortex XSIAM vs. SentinelOne Singularity Identity and other solutions. Updated: July 2025.
867,370 professionals have used our research since 2012.