ConnectWise ScreenConnect vs Splashtop Remote Support comparison

ConnectWise and Splashtop are both solutions in the Remote Access category. ConnectWise is ranked #17 with an average rating of 9.5, while Splashtop is ranked #13 with an average rating of 9.0. ConnectWise holds a 1.7% mindshare in VUS, compared to Splashtop’s 2.2% mindshare. Additionally, 93% of ConnectWise users are willing to recommend the solution, compared to 100% of Splashtop users who would recommend it.

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

ConnectWise ScreenConnect and Splashtop Remote Support are leading remote support tools competing in the remote support category. Splashtop Remote Support appears to have the upper hand with its broader feature set and superior customer service responsiveness, although ConnectWise ScreenConnect is noted for being more cost-effective.

Features: ConnectWise ScreenConnect users highlight remote access efficiency, customization options, and integration capabilities. Splashtop Remote Support stands out for its easy setup, high-speed performance, and mobile device support, offering a broader feature set that appeals to a variety of use cases.

Room for Improvement: ConnectWise ScreenConnect users suggest enhancing performance on slower networks, simplifying the learning curve, and reducing occasional delays in customer service. Splashtop Remote Support needs more user-friendly troubleshooting tools, expanded integration options, and better network adaptability.

Ease of Deployment and Customer Service: ConnectWise ScreenConnect is appreciated for its straightforward installation process but has reports of occasional customer service delays. Splashtop Remote Support is praised for its quick deployment and responsive customer service, providing a better deployment experience with superior service responsiveness.

Pricing and ROI: ConnectWise ScreenConnect is considered more cost-effective with good ROI based on user feedback regarding setup costs and operating expenses. Splashtop Remote Support, while slightly higher in cost, justifies the expense with its robust feature set and high perceived ROI, making it worth the price for comprehensive remote support needs.

To learn more, read our detailed ConnectWise ScreenConnect vs. Splashtop Remote Support Report (Updated: July 2025).

Buyer's Guide

ConnectWise ScreenConnect vs. Splashtop Remote Support

July 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of August 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.9%, down from 10.2% compared to the previous year. The mindshare of ConnectWise ScreenConnect is 1.7%, up from 1.5% compared to the previous year. The mindshare of Splashtop Remote Support is 2.2%, up from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

AkashKamble

Sr MacOS specialist engineer at Cyber24

Enables management of multiple operating systems with a single license

The best feature is that it's a Microsoft product, so if anything goes wrong, we get quick support for anything required. Remote system functionality allows us to sit anywhere and take control of any device via remote management. We can enhance security for clients' laptops with built-in Microsoft Defender, which is available with the Microsoft Intune license. We use it for reporting purposes through endpoint analytics. When pushing scripting, there are two types available: remediation script and reservation script. Through endpoint analytics, you can push defender policies to clients. It helps with reporting, inventory updates, and monitoring tenant status health.

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Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

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David Fitzerman

Chief Alchemist/ VP at DFC BBQ

Able to boot into safe mode or standard mode remotely and reliable performance

I've only had to deal with it once. Because of the custom package we have, a white-label package, I can only think of one issue maybe six or seven years ago. I don't even remember what it was. At that time, I think they were pretty responsive. Very few companies offer phone support anymore; everyone's gone the way of email responses. I'm having that problem with CorelDRAW right now, and I'm waiting three weeks for a technician. So it's a good thing it's not important. Are the customer service and support good? For me, they're as good as anybody else, maybe not as good as some companies, but probably better than most. We deal with HP, IBM, HCL. Some companies only offer email support, and you have to wait for a response. I'm trying to remember the last time I interacted with Splashtop support. They do give you an answer. On a scale of one to ten, they're nine plus. You rarely have to use them, but I'm satisfied when you do.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Autopilot is the most valuable feature."

"Intune's feature that I have found most valuable is its auto-pilot feature."

"Microsoft Endpoint Manager is not expensive overall, especially for small environments."

"If any user tries to access company data, it directly interacts with the conditional access policy. This helps us protect our data and set the criteria for how data can be accessed and shared."

"The most valuable feature of Intune is the ability to reset a lost device and remove all the data."

"Intune's most valuable feature is its centralized management capability."

"We can implement a MAM policy in this Intune and protect the device through mobile application development without touching it. The interface is easy to use and understand."

"The standout features of Intune are its excellent mobile device management and highly effective application management capabilities."

More Microsoft Intune pros

"ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN."

"The product is really easy to deploy."

"Remote support is efficient and easy for our end users to receive support."

"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."

"it gives me the ability to remotely connect to machines that I manage without user intervention."

"Valuable features include the responsiveness, ability to tune up and tune down the connection, and video."

"It is super easy to use and relatively inexpensive."

"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."

More ConnectWise ScreenConnect pros

"The file transfers work well, the remote support and hosted solution work well."

"Splashtop Remote Support is my main product, and I use it daily. Its main function is to control systems, which is essential remotely. Additionally, it has useful features such as chat functionality, file transfer, and the ability to add notes with information about a computer or server. Despite being simple software, it is very useful and valuable."

"The tool's most valuable features are pricing and easy management."

"The initial setup is simple."

"The ability to use mobile devices is helpful because we can support our clients from anywhere."

"The solution is very fast."

Cons

"The reporting functionality of Microsoft Intune is limited compared to Microsoft System Center, which offers many more reporting options."

"Enhancements for managing MacOS more comprehensively would be beneficial."

"When somebody has a customized application or their own company's application, we cannot deploy that application."

"The tool's tunnel gateway is not very good, making it an area where improvements are required."

"One big problem with Microsoft is that they're changing the names of the products quite often, or they're quite consistently doing so. Intune is now Endpoint administration. Constantly switching the user interface or the administrative interface makes it quite hard to keep pace. If you are on a two-week holiday and you come back and look at the same screen you have looked at for the last couple of months, it looks different, which is annoying. Changing things around all the time doesn't make it easy."

"What frustrates me the most is just waiting and tapping my fingers, uncertain about whether my changes will take effect."

"Historically, Group Policy has simplified the management of various items, such as printer and drive mappings and while Intune offers workarounds, it lacks native support for these functionalities. This is an area I believe needs improvement."

"Improvements can be made by allowing server integrations since it is an area where the product currently has shortcomings."

More Microsoft Intune cons

"The solution is a little bit complicated when you want to implement it."

"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."

"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."

"The solution should add the ability to video chat with the user on the other end."

"Reporting could definitely use improvement. With LogMeIn Rescue, I used to be able to, for instance, at the end of the month, pull off a report of every session. It was very simple... I could see the name that was typed in, the IP address to the computer that it was connected to, if it was running Windows... It just doesn't seem - there might be but I haven't found it - to be a way of pulling that information out of ConnectWise."

"There could be improvement to the remote command line tools."

"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."

"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."

More ConnectWise ScreenConnect cons

"The integration features could be better."

"The solution should be able to make an inventory of computers automatically."

"Splashtop Remote Support needs to improve customization."

"The phone's a little tricky to work with due to the small screen."

"The solution should add more options and tools for shortcuts, administration, etc."

"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."

Pricing and Cost Advice

"Intune is included in the Microsoft 365 licensing package that we have."

"It's a bit expensive from a licensing perspective, especially as we look to have organizations with tenants across the globe."

"They have categorized the licenses according to the size of the business. So, if it's a smaller organization, we can choose the license accordingly. If it's a big organization, then we can choose accordingly. Everything is clearly mentioned, and we can decide. It's suitable for all kinds of infrastructure, and that's very goo"

"There is a license required to use the solution. If you're core users in Office 365, for example, you have Outlook email and E3 license, this is only email. You have to buy an EMS license to have Microsoft Intune. It is expensive."

"It comes with the E5 plan. We bought the E5 plan from Microsoft."

"Microsoft Intune is more expensive than other solutions, but it offers a wider range of features and control."

"The product is relatively pricey, but considering its benefits, I'd say it's fair. The benefits outweigh the expensive licensing fees, especially for large organizations, but medium-sized and smaller businesses may be unable to afford it."

"For organizations that are a Microsoft shop, the pricing is compelling."

More Microsoft Intune pricing and cost advice

"I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."

"Make sure you have enough licensing for all the techs that you have."

"Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."

"Pricing is fair for Control and the licensing is simple."

"Good price and works well."

"We pay $85 per month for each user for a ConnectWise package with multiple solutions."

"We pay an annual licensing fee."

"For the price we pay, we definitely feel it's worth it, but there are some contenders in the market that are coming out now, whose products are as good; they are offering more features and the price is actually less than ConnectWise. All things considered, the biggest thing is the lack of patching in ConnectWise. If they could integrate that into the product, that would be a game changer, if offered at the same price point."

More ConnectWise ScreenConnect pricing and cost advice

"The licensing fees are less than $400 per year."

"The price of the solution is mid-ranged, although it is more cost effective than that of TeamViewer."

"Splashtop Remote Support is not too expensive. It costs around 800 euros per year."

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Top Industries

By visitors reading reviews

Computer Software Company

13%

Financial Services Firm

10%

Manufacturing Company

Government

Computer Software Company

14%

Manufacturing Company

14%

Performing Arts

University

Comms Service Provider

11%

Retailer

10%

Computer Software Company

10%

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

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How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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What do you like most about ConnectWise Control?

The product is really easy to deploy.

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What is your experience regarding pricing and costs for ConnectWise Control?

I download the product for free with ConnectWise RMM's license.

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What needs improvement with ConnectWise Control?

All the features provided by the product in terms of screen connectors have been good. There can be some complexities...

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What do you like most about Splashtop Remote Support?

The tool's most valuable features are pricing and easy management.

See all answers

What needs improvement with Splashtop Remote Support?

The phone's a little tricky to work with due to the small screen.

See all answers

What is your primary use case for Splashtop Remote Support?

We use it for remote support. We use it for small and medium businesses. Since we're in the States, all our businesse...

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Comparisons

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Compared 10% of the time

Workspace ONE UEM vs Microsoft Intune

Compared 8% of the time

ManageEngine Endpoint Central vs Microsoft Intune

Compared 7% of the time

Microsoft Entra ID vs Microsoft Intune

Compared 6% of the time

Samsung Knox vs Microsoft Intune

Compared 4% of the time

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Microsoft Remote Desktop Services vs ConnectWise ScreenConnect

Compared 23% of the time

TeamViewer Business vs ConnectWise ScreenConnect

Compared 13% of the time

Check Point Remote Access VPN vs ConnectWise ScreenConnect

Compared 10% of the time

GoTo Resolve vs ConnectWise ScreenConnect

Compared 10% of the time

BeyondTrust Remote Support vs ConnectWise ScreenConnect

Compared 7% of the time

More ConnectWise ScreenConnect Competitors

Parsec vs Splashtop Remote Support

Compared 44% of the time

Microsoft Remote Desktop Services vs Splashtop Remote Support

Compared 19% of the time

GoTo Resolve vs Splashtop Remote Support

Compared 9% of the time

Parallels Access vs Splashtop Remote Support

Compared 8% of the time

TeamViewer Tensor vs Splashtop Remote Support

Compared 5% of the time

More Splashtop Remote Support Competitors

Product Reports

Buyer's Guide

Microsoft Intune

August 2025

Download Microsoft Intune product report

Buyer's Guide

ConnectWise ScreenConnect

August 2025

Download ConnectWise ScreenConnect product report

Buyer's Guide

Remote Access

August 2025

Download Splashtop Remote Support product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

ConnectWise Control, ScreenConnect

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

ConnectWise

Splashtop Remote Support delivers a robust set of features for MSPs, IT service providers and helpdesk professionals for unattended support of Windows and Mac computers at a great price - often 50% less than similar solutions. All packages include unlimited technicians, concurrent sessions and devices to remote from. Get fast remote access, computer and user grouping, user management, logging and secure encryption. Splashtop Remote Support Plus edition adds file transfer, remote print, chat, remote wake, remote reboot, attended support access and priority technical support. Splashtop remote access technology is trusted by more than 20 million users worldwide.

Splashtop

Sample Customers

Mitchells and Buzzers, Callaway

Jon Rosen Systems

Toyota, AT&T, Isuzu, Goodwill

Buyer's Guide

ConnectWise ScreenConnect vs. Splashtop Remote Support

July 2025

Free Report: ConnectWise ScreenConnect vs. Splashtop Remote Support

Find out what your peers are saying about ConnectWise ScreenConnect vs. Splashtop Remote Support and other solutions. Updated: July 2025.

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