We performed a comparison between ConnectWise ScreenConnect and Splashtop Remote Support based on real PeerSpot user reviews.
Find out what your peers are saying about TeamViewer, Microsoft, Citrix and others in Remote Access."It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."
"The ConnectWise ScreenConnect tool is very good for remote access."
"It is super easy to use and relatively inexpensive."
"Remote support is efficient and easy for our end users to receive support."
"It's very easy to use, very easy to understand. It gives us remote access to the PC without any issues."
"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"it gives me the ability to remotely connect to machines that I manage without user intervention."
"We like the fact that on our website we can have the ConnectWise bit embedded, and it has instructions for the end-user about what they need to do. Previously, on LogMeIn, we used to have to almost talk them through everything... ConnectWise has step-by-step instructions, depending on the browser."
"The ability to use mobile devices is helpful because we can support our clients from anywhere."
"The solution is very fast."
"The initial setup is simple."
"The tool's most valuable features are pricing and easy management."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"Mobile interface."
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
"The solution should add the ability to video chat with the user on the other end."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"I would like ConnectWise Control to be more transparent on the real costs to renew their license."
"There needs to be a way to run the agent without installing, like GoToAssist."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"The solution should add more options and tools for shortcuts, administration, etc."
"Splashtop Remote Support needs to improve customization."
"The integration features could be better."
"The packages that Splashtop has, tend to be a little bit confusing and should be simplified."
ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews while Splashtop Remote Support is ranked 17th in Remote Access with 4 reviews. ConnectWise ScreenConnect is rated 8.4, while Splashtop Remote Support is rated 8.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Splashtop Remote Support writes "Offers remote support and management is easy ". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and Citrix DaaS (formerly Citrix Virtual Apps and Desktops service), whereas Splashtop Remote Support is most compared with Microsoft Remote Desktop Services, Parallels Access, TeamViewer, LogMeIn Rescue and Dameware Remote Support.
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We monitor all Remote Access reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.
