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ConnectWise Control vs Webex comparison

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Comparison Buyer's Guide
Executive Summary

We performed a comparison between ConnectWise Control and Webex based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed ConnectWise Control vs. Webex report (Updated: September 2022).
633,952 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"Offers more security than TeamViewer, Google Remote Desktop, and Zoom. It's a stable, feature-rich solution that's easy to set up and easy to scale.""Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%.""Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy.""You can bring up a command prompt remotely and execute commands without having to disturb the user.""ConnectWise Connect is very convenient as we can remote to a PC even when it is not within our LAN.""I do love the monitoring page. If you are using ConnectWise Control, which is the on-prem version, when you are logged into the admin panel, there is a status page that checks network connectivity, the status of the license, and so on."

More ConnectWise Control Pros →

"Webex is a thin client and we like the interface. It is easy to use.""What I value most about Webex is its stability compared to other solutions.""It's a nice tool for virtual meetings and I'm satisfied with its performance.""It is user-friendly.""The solution is very valuable for conference calls, as a lot of businesses are switching from work-from-home.""The solution is user-friendly.""One of the most valuable features of WebEx is that it's very quick for ad hoc meetings, and I use it all day, every day, for internal chat with my team. It's just a good platform.""I like how Webex lets you zoom in and out on the presenter's screen. It's silly, but all the solutions have the same features, and I think WebEx is the only one that allows zoom."

More Webex Pros →

Cons
"Something that I would like to see in the future is mobile video streaming. They do provide audio conferencing, but seeing the problem makes it easier to solve the problem. If they had video streaming, if a client had a physical problem with something and I couldn't get remote access, the client could use his mobile phone to show me the problem. In these cases, even if a client's systems were down, I could help, so long as I had a mobile phone environment.""I really didn't care for the onboarding process and it is something that should be improved.""I would like ConnectWise Control to be more transparent on the real costs to renew their license.""On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments.""There could be improvement to the remote command line tools."

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"When I use it personally, not in my enterprise, there is a time limit of about 60 minutes. After one hour, the call gets cut off. This limit should be increased.""Performance of this platform needs improvement. There was a stability issue, particularly glitches that kept it from running smoothly.""I would like to see more integration, with respect to some more unified communication activities.""Webex could improve the performance.""My biggest issue with the solution involves its price, which I find to be prohibitive for small governments and modest-sized schools.""The solution can improve by adding a smaller version for small business usage or for personal use. The solution is geared towards larger companies and enterprises.""Sometimes we've had issues with the connection.""Webex could improve by adding captions for the translation."

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Pricing and Cost Advice
  • "We pay $3,000 USD for the service, yearly upfront."
  • "ConnectWise Control is not an overly expensive tool. Its pricing is reasonable."
  • "We pay an annual licensing fee."
  • "We pay $85 per month for each user for a ConnectWise package with multiple solutions."
  • More ConnectWise Control Pricing and Cost Advice →

  • "Price is the one area where Webex needs to improve relative to its competitors. It's difficult to sell to small and medium-sized businesses (SMB) because of the license price."
  • "I believe the license to be monthly."
  • "There are no licensing fees."
  • "The price of the license for the solution could be less expensive."
  • "We paid for our Webex license as a bundle."
  • "My organization took care of the licensing. I'm guessing they did some subscription cycle, but I used the free version."
  • "There is a license needed to use this solution."
  • "Webex is expensive, especially compared to Zoom or Google."
  • More Webex Pricing and Cost Advice →

    report
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    633,952 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:You can bring up a command prompt remotely and execute commands without having to disturb the user.
    Top Answer:We pay $3,000 USD for the service, yearly upfront. There are no costs in addition to the standard licensing fees.
    Top Answer:I really didn't care for the onboarding process and it is something that should be improved. They just sent me an email and said, "Hey, here's your account", and I have a group of folks using it. I… more »
    Top Answer:I appreciate the developers of Webex because it's a wonderful tool. What I found most valuable in it is the seamless experience it offers, in terms of connecting with any person at any time remotely… more »
    Top Answer:I don't have information on Webex pricing because I'm just a user, and I wasn't involved in purchasing the product, but from 2015 to 2020, in my previous company, I used the paid version of the tool… more »
    Top Answer:Currently, I'm unable to find any loophole in Webex, but in terms of areas for improvement, it would be better if a user is informed about any new updates or new features added to the tool.
    Ranking
    5th
    out of 59 in Virtual Meetings
    Views
    2,322
    Comparisons
    1,736
    Reviews
    5
    Average Words per Review
    1,466
    Rating
    9.4
    4th
    out of 59 in Virtual Meetings
    Views
    4,415
    Comparisons
    3,071
    Reviews
    56
    Average Words per Review
    309
    Rating
    7.9
    Comparisons
    Also Known As
    ScreenConnect
    Cisco Spark
    Learn More
    Overview

    ConnectWise Control is a fast, reliable and secure remote support, access and meeting solution. Use remote support and access to repair computers, provide updates, and manage machines. Conduct online seminars and presentations using remote meetings. ScreenConnect includes the same features as competing remote control solutions.

    Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

    Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

    Offer
    Learn more about ConnectWise Control
    Learn more about Webex
    Sample Customers
    Jon Rosen Systems
    Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
    Top Industries
    REVIEWERS
    Hospitality Company13%
    Energy/Utilities Company13%
    Media Company13%
    Wellness & Fitness Company13%
    VISITORS READING REVIEWS
    Computer Software Company20%
    Comms Service Provider10%
    Government9%
    Healthcare Company5%
    REVIEWERS
    Computer Software Company20%
    Financial Services Firm14%
    Comms Service Provider12%
    Energy/Utilities Company10%
    VISITORS READING REVIEWS
    Comms Service Provider23%
    Computer Software Company14%
    Government11%
    Financial Services Firm8%
    Company Size
    REVIEWERS
    Small Business50%
    Midsize Enterprise21%
    Large Enterprise29%
    VISITORS READING REVIEWS
    Small Business35%
    Midsize Enterprise18%
    Large Enterprise47%
    REVIEWERS
    Small Business31%
    Midsize Enterprise19%
    Large Enterprise49%
    VISITORS READING REVIEWS
    Small Business23%
    Midsize Enterprise12%
    Large Enterprise65%
    Buyer's Guide
    ConnectWise Control vs. Webex
    September 2022
    Find out what your peers are saying about ConnectWise Control vs. Webex and other solutions. Updated: September 2022.
    633,952 professionals have used our research since 2012.

    ConnectWise Control is ranked 5th in Virtual Meetings with 6 reviews while Webex is ranked 4th in Virtual Meetings with 57 reviews. ConnectWise Control is rated 9.6, while Webex is rated 7.8. The top reviewer of ConnectWise Control writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Webex writes "A stable and scalable solution with good tech support that has the hardware and camera features to track one's movements". ConnectWise Control is most compared with Microsoft Remote Desktop Services, LogMeIn Pro, Check Point Remote Access VPN, TeamViewer and Citrix Virtual Apps and Desktops, whereas Webex is most compared with Zoom, TeamViewer, Skype for Business, Cisco TelePresence and Huawei Video Conferencing Platform. See our ConnectWise Control vs. Webex report.

    See our list of best Virtual Meetings vendors.

    We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.