Try our new research platform with insights from 80,000+ expert users

ScreenConnect vs Webex comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Sep 25, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.9
ScreenConnect cuts travel costs, boosts efficiency, simplifies remote troubleshooting, and offers quick ROI, proving it a valuable investment.
Sentiment score
5.2
Users appreciate Webex for its security and efficiency, though ROI remains uncertain for some, especially regarding financial benefits.
We chose Webex for its security.
 

Customer Service

Sentiment score
7.4
ScreenConnect support is reliable and efficient, though some users experience variable wait times and communication challenges.
Sentiment score
7.0
Webex is praised for responsive and effective support, despite occasional delays and reseller challenges, ensuring positive customer service perception.
The support was fine, but it was not a product of Webex per se; it was a product of the third-party we were working with.
Webex supports our daily communication and collaboration needs, but not extensively, as all support is via our service center.
 

Scalability Issues

Sentiment score
7.9
ScreenConnect is praised for its scalability, supporting thousands of endpoints and users, with straightforward license adjustments and expansion capabilities.
Sentiment score
7.1
Webex is scalable for large organizations, though some users experience challenges with very large deployments or network stability.
Webex is very scalable, and I do not think that our organization has ever reached its limit.
 

Stability Issues

Sentiment score
7.9
ScreenConnect is generally stable and reliable, with occasional connectivity issues usually due to external factors or updates.
Sentiment score
7.5
Webex is stable and reliable, with minor audio issues often due to network problems, and occasional performance inconsistencies.
We haven’t had any issues with it at all.
 

Room For Improvement

ScreenConnect users seek improvements in customization, documentation clarity, setup processes, integration, and user-friendly configurations, including licensing transparency.
Users desire better platform integration, simplified usability, improved performance, enhanced features, and superior support for Webex.
Zoom has a big advantage in simplicity, especially for the other side to connect to a session.
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
 

Setup Cost

ScreenConnect offers cost-effective pricing and flexibility, appealing to enterprises with discounts, reliability, and a comprehensive feature set.
Webex pricing is subscription-based, often costly compared to competitors, requiring evaluation based on features and budget.
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
Webex is expensive.
 

Valuable Features

ConnectWise ScreenConnect provides secure remote access with powerful management, customizable branding, and seamless integration, enhancing global client interactions.
Webex enhances communication with features like screen sharing, secure meetings, integration with Outlook, scalability, and user-friendly interface.
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
The number one reason we chose Webex was the security features.
 

Categories and Ranking

ScreenConnect
Ranking in Virtual Meetings
11th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
37
Ranking in other categories
Remote Access (16th), Remote Visual Support (3rd)
Webex
Ranking in Virtual Meetings
2nd
Average Rating
8.0
Reviews Sentiment
5.6
Number of Reviews
126
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of October 2025, in the Virtual Meetings category, the mindshare of ScreenConnect is 1.5%, down from 2.4% compared to the previous year. The mindshare of Webex is 13.1%, down from 16.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Meetings Market Share Distribution
ProductMarket Share (%)
Webex13.1%
ScreenConnect1.5%
Other85.4%
Virtual Meetings
 

Featured Reviews

Todd Blake - PeerSpot reviewer
Simple to set up, reasonable pricing, and useful remote control capabilities
I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.
AlexandruCioruta - PeerSpot reviewer
Used to conduct online third-party client meetings or third-party vendor meetings
The solution's video conferencing quality is good, and I rate it a nine out of ten. The solution's security features are end-to-end encrypted, and I rate them ten out of ten. The version we're using requires no technical team for deployment and maintenance. The solution has an enterprise version, but we're not currently using it. I would recommend the solution to other users because it has good video conference quality. I mostly leverage the solution for third-party client meetings or third-party vendor meetings. Overall, I rate the solution a nine out of ten.
report
Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.
869,952 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
14%
Computer Software Company
13%
Performing Arts
8%
Educational Organization
8%
Government
14%
Manufacturing Company
12%
Computer Software Company
11%
Comms Service Provider
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise6
Large Enterprise7
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise24
Large Enterprise61
 

Questions from the Community

What is your experience regarding pricing and costs for ConnectWise Control?
I download the product for free with ConnectWise RMM's license.
What needs improvement with ConnectWise Control?
All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas wh...
What do you like most about Webex?
Webex improved our overall team collaboration.
What is your experience regarding pricing and costs for Webex?
Webex is expensive. If it weren't that expensive, we would probably use it for all our telecommunication needs, not just for telemedicine.
What needs improvement with Webex?
I would appreciate improvements in communication stability and performance. Sometimes we experience a poor communication stream, but I am uncertain whether it is due to the internet link or somethi...
 

Also Known As

ConnectWise Control
Cisco Spark
 

Overview

 

Sample Customers

Jon Rosen Systems
Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
Find out what your peers are saying about ScreenConnect vs. Webex and other solutions. Updated: September 2025.
869,952 professionals have used our research since 2012.