ScreenConnect vs Webex comparison

ConnectWise and Cisco are both solutions in the Virtual Meetings category. ConnectWise is ranked #21, while Cisco is ranked #2 with an average rating of 7.9. ConnectWise holds a 2.3% mindshare in VM, compared to Cisco’s 5.7% mindshare. Additionally, 93% of ConnectWise users are willing to recommend the solution, compared to 87% of Cisco users who would recommend it.

ScreenConnect

Read 37 ScreenConnect reviews

2,720 Views
870 Comparison Views

93% willing to recommend

Webex

Read 128 Webex reviews

4,133 Views
3,926 Comparison Views

87% willing to recommend

ScreenConnect

Webex

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Mar 29, 2026

Webex and ScreenConnect are both competitors in the remote communication and support tools market. Webex seems to have the upper hand due to its extensive feature set and higher video and audio quality, supported by Cisco's infrastructure.

Features: Webex includes remote meeting hosting, technical support sessions, and webinars. It features excellent audio and video quality, screen sharing, and scalability. ScreenConnect offers robust remote access and support, with tools for quick client connections and remote management, integrated with security features like Multi-Factor Authentication, efficient remote commands, and persistent access.

Room for Improvement: Webex users report challenges with platform integration, high costs, and a complex user interface. Areas for improvement include connection speed, stability, and chat features. ScreenConnect could enhance usability with improved documentation and setup processes, better third-party tool integration, and smoother remote access experiences.

Ease of Deployment and Customer Service: Webex operates on Public and Hybrid Clouds, with responsive Cisco support but faces dissatisfaction due to complex licensing. ScreenConnect's deployment includes On-premises and Cloud models, with straightforward customer service and simpler licensing.

Pricing and ROI: Webex's pricing is high compared to competitors like Zoom and Microsoft Teams, operating on a subscription model that some find restrictive. ScreenConnect offers a cost-effective solution, priced based on the number of concurrent support agents, making it accessible for smaller operations while providing value in remote management solutions.

To learn more, read our detailed ScreenConnect vs. Webex Report (Updated: April 2026).

Buyer's Guide

ScreenConnect vs. Webex

April 2026

Download the complete report

Helped 889,955 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

7.9

ScreenConnect cuts travel costs, boosts efficiency, simplifies remote troubleshooting, and offers quick ROI, proving it a valuable investment.

Sentiment score

4.3

While some users struggled with ROI, others valued Webex for meetings, security, and reduced travel, enhancing operational benefits.

No quotes available

For more quotes and insights, download the ScreenConnect report

We chose Webex for its security.

David Fartouk

CTO at Trust-IT Solutions

For more quotes and insights, download the Webex report

Customer Service

Sentiment score

7.4

ScreenConnect support is reliable and efficient, though some users experience variable wait times and communication challenges.

Sentiment score

6.8

Cisco's customer service is praised, but technical support feedback is mixed, with users noting varied response times and effectiveness.

No quotes available

For more quotes and insights, download the ScreenConnect report

The support was fine, but it was not a product of Webex per se; it was a product of the third-party we were working with.

reviewer1959318

Program Manager at a healthcare company with 5,001-10,000 employees

Webex supports our daily communication and collaboration needs, but not extensively, as all support is via our service center.

Etienne Delfosse

System Egineer at Degroof-Petercam

For more quotes and insights, download the Webex report

Scalability Issues

Sentiment score

7.9

ScreenConnect is praised for its scalability, supporting thousands of endpoints and users, with straightforward license adjustments and expansion capabilities.

Sentiment score

7.1

Webex is scalable, supporting small to large teams, but some report stability issues in larger deployments.

No quotes available

For more quotes and insights, download the ScreenConnect report

I believe Webex should be performing fine scalability-wise since when we called, we should have been more than 20 in the call together.

Damilare Oloyede

Web Designer / Developer & Creative Professional at Federal University of Technology Akure

Webex is very scalable, and I do not think that our organization has ever reached its limit.

David Fartouk

CTO at Trust-IT Solutions

For more quotes and insights, download the Webex report

Stability Issues

Sentiment score

7.9

ScreenConnect is generally stable and reliable, with occasional connectivity issues usually due to external factors or updates.

Sentiment score

7.5

Webex is generally reliable with strong stability, experiencing minor connectivity issues occasionally due to external network factors.

No quotes available

For more quotes and insights, download the ScreenConnect report

I would rate its stability as ten.

David Fartouk

CTO at Trust-IT Solutions

For more quotes and insights, download the Webex report

Room For Improvement

ScreenConnect users seek improvements in customization, documentation clarity, setup processes, integration, and user-friendly configurations, including licensing transparency.

Webex requires enhancements in usability, connectivity, integration, interface design, pricing, support, scalability, and flexibility for better user experience.

No quotes available

For more quotes and insights, download the ScreenConnect report

Zoom has a big advantage in simplicity, especially for the other side to connect to a session.

David Fartouk

CTO at Trust-IT Solutions

Connecting to Webex can be technical, and it would be beneficial to have a way to connect anonymously using a simple code instead of going through microphone issues.

Damilare Oloyede

Web Designer / Developer & Creative Professional at Federal University of Technology Akure

One of the pain points with the interface is that sometimes it gets stuck when launching or starting a room.

Akhil Viswam

Senior Consultant at a consultancy with 10,001+ employees

For more quotes and insights, download the Webex report

Setup Cost

ScreenConnect offers cost-effective pricing and flexibility, appealing to enterprises with discounts, reliability, and a comprehensive feature set.

Webex costs vary by features and user numbers, often higher than competitors unless bundled with Cisco infrastructure.

No quotes available

For more quotes and insights, download the ScreenConnect report

The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.

reviewer1959318

Program Manager at a healthcare company with 5,001-10,000 employees

Webex is expensive.

David Fartouk

CTO at Trust-IT Solutions

For more quotes and insights, download the Webex report

Valuable Features

ConnectWise ScreenConnect provides secure remote access with powerful management, customizable branding, and seamless integration, enhancing global client interactions.

Webex is praised for its user-friendly interface, security, seamless integration, and versatile conferencing features meeting diverse needs.

No quotes available

For more quotes and insights, download the ScreenConnect report

It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible.

Akhil Viswam

Senior Consultant at a consultancy with 10,001+ employees

I can always recommend Webex to companies looking for a better alternative to Google Teams, especially since it probably does not consume as much data as Microsoft Teams.

Damilare Oloyede

Web Designer / Developer & Creative Professional at Federal University of Technology Akure

The number one reason we chose Webex was the security features.

David Fartouk

CTO at Trust-IT Solutions

For more quotes and insights, download the Webex report

Categories and Ranking

ScreenConnect

Ranking in Virtual Meetings

21st

Average Rating

8.4

Reviews Sentiment

7.8

Number of Reviews

Ranking in other categories

Remote Access (20th), Remote Visual Support (3rd)

Webex

Ranking in Virtual Meetings

2nd

Average Rating

8.0

Reviews Sentiment

5.3

Number of Reviews

128

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2026, in the Virtual Meetings category, the mindshare of ScreenConnect is 2.3%, up from 1.8% compared to the previous year. The mindshare of Webex is 5.7%, down from 18.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Virtual Meetings Mindshare Distribution
Product	Mindshare (%)
Webex	5.7%
ScreenConnect	2.3%
Other	92.0%

Virtual Meetings

Featured Reviews

Todd Blake

Senior IT Specialist at COMMUNITY HEALTH CONNECTIONS INC

Simple to set up, reasonable pricing, and useful remote control capabilities

I'm on the latest version of the solution. I just updated it yesterday. While we have the solution on-premises at this time, we'll likely move to the cloud later this year. They have a trial version that you can try. They have a free version that you can try as well. I use it myself to support my family. I would try the free version or the trial version depending on your business. They can set you up and you can get to see all the features. I would also advocate going to the cloud version. Don't bother with the on-prem. It's just easier to jump to the cloud. I'd rate the solution nine out of ten.

Read full review

Akhil Viswam

Senior Consultant at a consultancy with 10,001+ employees

Collaborating in hybrid incident calls has become faster while the meeting interface still needs fixes

The best features are the ability to schedule meetings and launch ad hoc meetings. Additionally, we can create breakout rooms within the meeting itself, which is another excellent feature. Whenever we have production issues, many teams join a single Webex call. Sometimes we need to group together as separate smaller groups and work in parallel to identify the production issues. In those cases, we create Webex breakout rooms and each member joins the corresponding breakout session to progress on their task. Webex helps significantly in the hybrid environment. When we are working from home, it is very easy for us to meet with other team members and the management to get in touch and progress. Webex improves communication because even if we are working from home, we can connect with people and talk to them on a video call. It has improved the incident resolution time by getting into a call in Webex rooms and remediating the issues together as soon as possible. Audio and video quality is excellent for Webex. It has saved considerable time in terms of incident remediation. Whenever we have issues, we jump on a call and work together in parallel. This approach saves time and improves efficiency.

Read full review

See which vendors are best for you

Use our free recommendation engine to learn which Virtual Meetings solutions are best for your needs.

See recommendations

889,955 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Comms Service Provider

10%

Construction Company

Manufacturing Company

Marketing Services Firm

Financial Services Firm

18%

Marketing Services Firm

10%

Construction Company

Religious Institution

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	15
Midsize Enterprise	6
Large Enterprise	7

By reviewers
Company Size	Count
Small Business	40
Midsize Enterprise	25
Large Enterprise	62

Questions from the Community

Ask a question

Earn 20 points

What do you like most about Webex?

Webex improved our overall team collaboration.

See all answers

What is your experience regarding pricing and costs for Webex?

From when I last implemented it, I found the price to be expensive. The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which m...

See all answers

What needs improvement with Webex?

Webex can be simplified in terms of user interface, where many features should be displayed in a compact view, with similar features grouped together and a minimalistic design helping users underst...

See all answers

Comparisons

TeamViewer vs ScreenConnect

Compared 9% of the time

Microsoft Remote Desktop Services vs ScreenConnect

Compared 7% of the time

BeyondTrust Remote Support vs ScreenConnect

Compared 6% of the time

Microsoft Intune vs ScreenConnect

Compared 5% of the time

LogMeIn Pro vs ScreenConnect

Compared 4% of the time

More ScreenConnect Competitors

Zoom Workplace Business vs Webex

Compared 8% of the time

TeamViewer vs Webex

Compared 6% of the time

GoToMeeting vs Webex

Compared 6% of the time

GoToWebinar vs Webex

Compared 6% of the time

PGi GlobalMeet vs Webex

Compared 4% of the time

More Webex Competitors

Product Reports

Buyer's Guide

ScreenConnect

March 2026

Download ScreenConnect product report

Buyer's Guide

Webex

March 2026

Download Webex product report

Also Known As

ConnectWise Control

Cisco Spark

Overview

ScreenConnect offers seamless connections to desktops, mobiles, and other devices with top-tier security features. Empowering businesses through customizable branding, it facilitates real-time problem-solving and adapts to specific access needs with granular control.

ScreenConnect stands out by providing robust remote access solutions, enhanced with security like AES-256 encryption and two-factor authentication. Users appreciate the customization options, enabling them to white-label software to reflect their brand. The Support Premium edition includes ScreenConnect View, a live streaming feature assisting with real-time hardware troubleshooting through mobile cameras. It integrates smoothly with existing systems, offering unattended access, automatic reconnection, and session recording. However, there's room for improvement in user configuration options, file transfer capabilities, and security recognition. Overall, it supports a wide range of devices and browsers, ensuring session continuity even through reboots, making the setup process straightforward.

What are the key features of ScreenConnect?

Remote Access: Facilitates easy access across devices and browsers with strong performance.
Security: Includes AES-256 encryption and two-factor authentication for secure interactions.
Customization: Allows extensive branding options to align with company identity.
ScreenConnect View: Enables live streaming for real-time troubleshooting via users' device cameras.
Session Management: Offers unattended access and session recording for quality control.
Configurability: Provides granular permissions to tailor access according to team requirements.

What benefits and ROI can users expect from ScreenConnect reviews?

Ease of Use: Users find it intuitive for support and troubleshooting.
Cost-Effective: Competitive pricing enhances ROI.
Integration: Easy incorporation with existing security protocols and management tools.
Remote Management: Provides effective remote access reducing on-site support needs.
Efficiency: Increases productivity with robust performance and seamless functionality.

Businesses apply ScreenConnect for remote support, assisting with IT tasks and troubleshooting, often using unattended access functionalities. It's popular among teams of various sizes, aiding companies in managed services and client interactions. The tool's effectiveness makes it suitable for on-site-like remote assistance, though improvements in dual monitor management and domain integration are desired. User feedback highlights the necessity for enhanced onboarding, more intuitive configuration, and advanced reporting features, making it a versatile choice for remote support across industries.

ConnectWise

Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

Cisco

Sample Customers

Jon Rosen Systems

Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.

Buyer's Guide

ScreenConnect vs. Webex

April 2026

Free Report: ScreenConnect vs. Webex

Find out what your peers are saying about ScreenConnect vs. Webex and other solutions. Updated: April 2026.

DOWNLOAD NOW

889,955 professionals have used our research since 2012.

See our ScreenConnect vs. Webex report.

See our list of best Virtual Meetings vendors.

We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.