Webex and ScreenConnect are popular contenders in the communication and remote access software category. While both offer substantial features, the comparisons lean towards Webex for stable video conferencing, and ScreenConnect for efficient remote support capabilities.
Features: Webex features real-time file sharing, audience interaction controls, and seamless mobile experience. It's highly integrated with tools like Outlook, enhancing collaboration. ScreenConnect focuses on persistent remote access, strong security controls, and enables unattended access, which is essential for support roles.
Room for Improvement: Webex users have cited speed and connectivity issues, particularly with international calls, and could benefit from better platform integrations and user-friendly interfaces. ScreenConnect could enhance setup ease, dual-monitor support, and reporting features, simplifying user configuration.
Ease of Deployment and Customer Service: Webex, mainly deployed on public clouds, offers scalability but could improve customer support responsiveness. ScreenConnect, utilized across multiple cloud platforms, is flexible but could enhance initial setup processes and user experience, though it generally receives high satisfaction scores.
Pricing and ROI: Webex is perceived as costly for small to medium-sized businesses with subscription-based pricing, yet appreciated for its stability and security contributing positively to ROI. ScreenConnect is more cost-effective with straightforward pricing, offering negotiation flexibility, which is particularly advantageous for smaller teams.
We chose Webex for its security.
The support was fine, but it was not a product of Webex per se; it was a product of the third-party we were working with.
Webex supports our daily communication and collaboration needs, but not extensively, as all support is via our service center.
Webex is very scalable, and I do not think that our organization has ever reached its limit.
We haven’t had any issues with it at all.
Zoom has a big advantage in simplicity, especially for the other side to connect to a session.
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
Webex is expensive.
The licensing model doesn't work because if I want to implement it for an organization, I need to pay a per-user license, which makes it very restrictive.
The number one reason we chose Webex was the security features.
Product | Market Share (%) |
---|---|
Webex | 13.1% |
ScreenConnect | 1.5% |
Other | 85.4% |
Company Size | Count |
---|---|
Small Business | 15 |
Midsize Enterprise | 6 |
Large Enterprise | 7 |
Company Size | Count |
---|---|
Small Business | 40 |
Midsize Enterprise | 24 |
Large Enterprise | 61 |
ScreenConnect offers seamless connections to desktops, mobiles, and other devices with top-tier security features. Empowering businesses through customizable branding, it facilitates real-time problem-solving and adapts to specific access needs with granular control.
ScreenConnect stands out by providing robust remote access solutions, enhanced with security like AES-256 encryption and two-factor authentication. Users appreciate the customization options, enabling them to white-label software to reflect their brand. The Support Premium edition includes ScreenConnect View, a live streaming feature assisting with real-time hardware troubleshooting through mobile cameras. It integrates smoothly with existing systems, offering unattended access, automatic reconnection, and session recording. However, there's room for improvement in user configuration options, file transfer capabilities, and security recognition. Overall, it supports a wide range of devices and browsers, ensuring session continuity even through reboots, making the setup process straightforward.
What are the key features of ScreenConnect?Businesses apply ScreenConnect for remote support, assisting with IT tasks and troubleshooting, often using unattended access functionalities. It's popular among teams of various sizes, aiding companies in managed services and client interactions. The tool's effectiveness makes it suitable for on-site-like remote assistance, though improvements in dual monitor management and domain integration are desired. User feedback highlights the necessity for enhanced onboarding, more intuitive configuration, and advanced reporting features, making it a versatile choice for remote support across industries.
Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.
Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.
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