We performed a comparison between ConnectWise ScreenConnect and Webex based on real PeerSpot user reviews.
Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."I've noted an ROI while using the solution."
"Better than TeamViewer and useful for fixing problems remotely."
"Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing."
"Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%."
"It is super easy to use and relatively inexpensive."
"The product's two-factor authentication means we are not worried like before about the state of our security."
"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."
"What I value most about Webex is its stability compared to other solutions."
"A valuable feature of Webex is that it's good for direct communication. In general, I'm satisfied."
"I like that it can accommodate larger groups of listeners. I think in my client's organization, they use Webex for meetings with a larger group of listeners. I believe Skype For Business is not preferred. I think they use Webex or their own custom platform because it accommodates more users in one meeting."
"You can configure whatever you want in great detail."
"We can access and conduct meetings remotely from anywhere using Webex."
"I like how Webex lets you zoom in and out on the presenter's screen. It's silly, but all the solutions have the same features, and I think WebEx is the only one that allows zoom."
"The most valuable option is screen sharing."
"The most valuable aspect of this solution is that it is the easiest for participants to get connected to."
"The solution should add the ability to video chat with the user on the other end."
"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments."
"Speed is a major factor in Automate, and the control panel is horribly slow."
"I would like ConnectWise Control to be more transparent on the real costs to renew their license."
"There could be improvement to the remote command line tools."
"I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running."
"At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."
"There is room for improvement in the chat history and search functionality in Webex, making it easier to find past conversations and commands by keywords."
"It should be more integrated with third-party vendors."
"We switched from Webex to Teams because there was a lag in the WebEx experience and also a lack of integration. Easy integration with a free email account like Microsoft or Google would be helpful."
"The interface could be a bit more user-friendly."
"I was in a meeting on the free version where there were no controls. You couldn't mute somebody or put it in dedicated speaker mode. It was an important meeting, and because of the lack of an ability to control who the speakers were, we got a version of a heckler. Well, it wasn't really a heckler per se. It was just somebody who thinks they know everything."
"Webex is a very demanding application, so it requires a very heavy bandwidth."
"Webex could improve by adding captions for the translation."
"The licensing could be a bit simpler."
ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews while Webex is ranked 2nd in Virtual Meetings with 104 reviews. ConnectWise ScreenConnect is rated 8.4, while Webex is rated 8.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Webex writes "Easy to set up and connects users remotely with others without a glitch; has a user-friendly platform and good technical support". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and Splashtop Remote Support, whereas Webex is most compared with Cisco Meeting Server, TeamViewer, Zoom, Skype for Business and Cisco TelePresence. See our ConnectWise ScreenConnect vs. Webex report.
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