ConnectWise ScreenConnect vs Webex comparison

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Read 104 Webex reviews
4,653 views|1,872 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between ConnectWise ScreenConnect and Webex based on real PeerSpot user reviews.

Find out in this report how the two Virtual Meetings solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed ConnectWise ScreenConnect vs. Webex Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I've noted an ROI while using the solution.""Better than TeamViewer and useful for fixing problems remotely.""Being able to flip quickly between however many monitors that I have running, detune the video for black and white, or with fewer colors to make it faster, is amazing.""Due to the fact that we can help our clients virtually, the solution has allowed us to reduce our travel costs by about 90%.""It is super easy to use and relatively inexpensive.""The product's two-factor authentication means we are not worried like before about the state of our security.""The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice.""It's very easy to use. Provides connections that are always on. It was nice to be able to see a list of end-points and see whether or not they were connected so I could troubleshoot any network issues I had."

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"What I value most about Webex is its stability compared to other solutions.""A valuable feature of Webex is that it's good for direct communication. In general, I'm satisfied.""I like that it can accommodate larger groups of listeners. I think in my client's organization, they use Webex for meetings with a larger group of listeners. I believe Skype For Business is not preferred. I think they use Webex or their own custom platform because it accommodates more users in one meeting.""You can configure whatever you want in great detail.""We can access and conduct meetings remotely from anywhere using Webex.""I like how Webex lets you zoom in and out on the presenter's screen. It's silly, but all the solutions have the same features, and I think WebEx is the only one that allows zoom.""The most valuable option is screen sharing.""The most valuable aspect of this solution is that it is the easiest for participants to get connected to."

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Cons
"The solution should add the ability to video chat with the user on the other end.""There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required.""On a Linux machine, there are different limitations that are not there on a Windows Server. Much more limitations exist on Linux deployments.""Speed is a major factor in Automate, and the control panel is horribly slow.""I would like ConnectWise Control to be more transparent on the real costs to renew their license.""There could be improvement to the remote command line tools.""I would like to see more overlap, meaning, I would like to be able to see what processes are running on a computer, for example, or what services are running.""At the moment, there's absolutely no specific feature that we actually need additionally since all the features that we need are available."

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"There is room for improvement in the chat history and search functionality in Webex, making it easier to find past conversations and commands by keywords.""It should be more integrated with third-party vendors.""We switched from Webex to Teams because there was a lag in the WebEx experience and also a lack of integration. Easy integration with a free email account like Microsoft or Google would be helpful.""The interface could be a bit more user-friendly.""I was in a meeting on the free version where there were no controls. You couldn't mute somebody or put it in dedicated speaker mode. It was an important meeting, and because of the lack of an ability to control who the speakers were, we got a version of a heckler. Well, it wasn't really a heckler per se. It was just somebody who thinks they know everything.""Webex is a very demanding application, so it requires a very heavy bandwidth.""Webex could improve by adding captions for the translation.""The licensing could be a bit simpler."

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Pricing and Cost Advice
  • "Good price and works well."
  • "Their licensing model is good, their pricing model is good, their service is good; bandwidth is excellent. They're consistent."
  • "I think the product's pricing is a good value. I paid $600 a year and that was fine for me. It was about $50 a month. Licensing is all very straightforward."
  • "It is priced well and it is still a great value. Although I have been reading a lot about Splashtop. They are getting pretty competitive on their pricing, including a fairly easy to use remote support for mobile applications, like iOS and Android."
  • "Pricing is fair for Control and the licensing is simple."
  • "The cloud version is relatively inexpensive, but the on-premise version is expensive if you do not need three technicians, only one or two for concurrent sessions."
  • "It is priced fairly."
  • "Make sure you have enough licensing for all the techs that you have."
  • More ConnectWise ScreenConnect Pricing and Cost Advice →

  • "I have recently switched to a different solution. WebEx is more costly. There are equivalent solutions at a lower cost."
  • "The price of the license depends a lot on the type of service required and whether it is for the entire company or only for a few users."
  • "Licensing is subscription-based and the cost varies depending on how many minutes are included in the plan."
  • "The pricing of this solution is fine and I am satisfied with it."
  • "Price is the one area where Webex needs to improve relative to its competitors. It's difficult to sell to small and medium-sized businesses (SMB) because of the license price."
  • "I believe the license to be monthly."
  • "There are no licensing fees."
  • "The price of the license for the solution could be less expensive."
  • More Webex Pricing and Cost Advice →

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    765,386 professionals have used our research since 2012.
    Questions from the Community
    Top Answer:I download the product for free with ConnectWise RMM's license.
    Top Answer:All the features provided by the product in terms of screen connectors have been good. There can be some complexities when running patches or when building up all the profiles, making them areas where… more »
    Top Answer:The product's initial setup is easy.
    Top Answer:Webex is a very demanding application, so it requires a very heavy bandwidth. The aforementioned area can be considered for improvement in the product. The pros of the product overshadow the product's… more »
    Ranking
    7th
    out of 62 in Virtual Meetings
    Views
    312
    Comparisons
    218
    Reviews
    5
    Average Words per Review
    504
    Rating
    9.6
    2nd
    out of 62 in Virtual Meetings
    Views
    4,653
    Comparisons
    1,872
    Reviews
    19
    Average Words per Review
    280
    Rating
    7.6
    Comparisons
    Also Known As
    ConnectWise Control, ScreenConnect
    Cisco Spark
    Learn More
    Interactive Demo
    Overview

    With ConnectWise ScreenConnect, you can seamlessly connect to desktops, mobile devices, and more, ensuring that customer downtime is a thing of the past. With world-class security features, including AES-256 encryption and two-factor authentication, ConnectWise ScreenConnect is ready to safeguard your interactions right out of the box. What sets ConnectWise ScreenConnect apart is the power of customization – white-label your software with hundreds of appearance options to showcase your unique brand in every support interaction. In the ScreenConnect Support Premium edition, experience ConnectWise View, enabling live stream sessions for real-time hardware troubleshooting via the user's mobile device camera. Plus, with our robust configurability and granular permissions, you can tailor the experience to your exact needs, equipping your team with the precise access they require.

    Webex is designed to help companies improve communication and increase productivity with unlimited HD video meetings in shared meeting spaces.

    Companies can use Webex, a Cisco product, to collaborate with peers, share documents and other information, create high-impact webinars and online events, and present dynamic online courses. It can be tailored to your exact company needs and can be fully integrated with mobile apps for iPhone, iPad, Android, and BlackBerry.

    Sample Customers
    Jon Rosen Systems
    Seagate Technology, Kohn Pedersen Fox, World Vision International, Glen Raven, University of Notre Dame, CEV Multimedia, The Food Group, LUMEDX, California Baptist University, and Georgetown University Law Center.
    Top Industries
    REVIEWERS
    Hospitality Company11%
    Healthcare Company11%
    Media Company11%
    Wellness & Fitness Company11%
    VISITORS READING REVIEWS
    Computer Software Company16%
    Healthcare Company9%
    Financial Services Firm9%
    Manufacturing Company6%
    REVIEWERS
    Computer Software Company18%
    Comms Service Provider16%
    Financial Services Firm12%
    Manufacturing Company9%
    VISITORS READING REVIEWS
    Educational Organization79%
    Computer Software Company5%
    Government3%
    Financial Services Firm3%
    Company Size
    REVIEWERS
    Small Business54%
    Midsize Enterprise21%
    Large Enterprise25%
    VISITORS READING REVIEWS
    Small Business31%
    Midsize Enterprise17%
    Large Enterprise52%
    REVIEWERS
    Small Business34%
    Midsize Enterprise17%
    Large Enterprise49%
    VISITORS READING REVIEWS
    Small Business4%
    Midsize Enterprise81%
    Large Enterprise14%
    Buyer's Guide
    ConnectWise ScreenConnect vs. Webex
    March 2024
    Find out what your peers are saying about ConnectWise ScreenConnect vs. Webex and other solutions. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    ConnectWise ScreenConnect is ranked 7th in Virtual Meetings with 37 reviews while Webex is ranked 2nd in Virtual Meetings with 104 reviews. ConnectWise ScreenConnect is rated 8.4, while Webex is rated 8.0. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Webex writes "Easy to set up and connects users remotely with others without a glitch; has a user-friendly platform and good technical support". ConnectWise ScreenConnect is most compared with Microsoft Remote Desktop Services, Check Point Remote Access VPN, TeamViewer, LogMeIn Pro and Splashtop Remote Support, whereas Webex is most compared with Cisco Meeting Server, TeamViewer, Zoom, Skype for Business and Cisco TelePresence. See our ConnectWise ScreenConnect vs. Webex report.

    See our list of best Virtual Meetings vendors.

    We monitor all Virtual Meetings reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.