We performed a comparison between ConnectWise ScreenConnect and Microsoft Remote Desktop Services based on real PeerSpot user reviews.
Find out in this report how the two Remote Access solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."Remote support is efficient and easy for our end users to receive support."
"The remote management piece is the most valuable aspect of the solution for us due to the fact that we can support our clients after hours."
"I've noted an ROI while using the solution."
"Remote connect via webpage. I use it to support employees when I am not in the office or when they are at a remote location."
"The flexibility to manage bandwidth and organize connections, and the price, make ConnectWise a really good choice."
"It is super easy to use and relatively inexpensive."
"Control lets us do remote management of machines without having to be on the VPN. It's super simple and super easy."
"The product's two-factor authentication means we are not worried like before about the state of our security."
"The product is stable."
"Installing Microsoft Desktop Services is straightforward."
"It's pretty stable."
"Microsoft is very reasonable in its approach to cost."
"The most valuable feature is ease of use."
"The solution is easy to deploy and there are many features available that you can turn on or off depending on your budget."
"The installation of Microsoft Remote Desktop Services was easy."
"The solution is stable."
"I was not thrilled with their support. I do not have a lot of time to deal with the attention which is needed to fix issues."
"There can be some complexities when running patches or when building up all the profiles, making them areas where improvements are required."
"The solution should add the ability to video chat with the user on the other end."
"If it had Chrome capability, that would be great; being able to use it on a Chrome device. Right now, I can't use it on my Chrome device."
"There is one back-end issue that I am running into at some of locations where I login to provide support, and sometimes port 443 is blocked. That is what it uses to connect. So, I am having to do workarounds to get a session started."
"For my company, just installing the software and using it is very easy. But if I need to give one of my customers access to their machines, the process that you have to go through is some 15 to 20 steps. You have to create a group, and then you have to assign a policy. It takes 15 to 20 minutes to set up someone for remote access to their own machine."
"I really didn't care for the onboarding process and it is something that should be improved."
"Support for PAC files on the guest's side and support for proxy on the host's side. Currently, there is no support for guest-side PAC files or for the host-side proxy (which uses authentication)."
"The solution should introduce a chat feature for end users."
"Remote Desktop Services doesn't scale well."
"Microsoft Remote Desktop Services could improve by having graphical acceleration."
"We've had issues with security breaches."
"Microsoft Remote Desktop Services is only available for the professional version of the Windows operating system. This restricts a lot of users. The feature should be available for all versions."
"The DB card needs improvement. I have a lot of experience with other competitors and Citrix is better than VMware and Microsoft. Citrix has more extensive features."
"We are searching for a product with better remote access and remote sessions."
"I would like to be able to access the remote desktop using a web-based interface, rather than having to use the client."
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ConnectWise ScreenConnect is ranked 8th in Remote Access with 37 reviews while Microsoft Remote Desktop Services is ranked 2nd in Remote Access with 69 reviews. ConnectWise ScreenConnect is rated 8.4, while Microsoft Remote Desktop Services is rated 8.2. The top reviewer of ConnectWise ScreenConnect writes "Multifeatured remote access software which offers security, stability, and easy scalability". On the other hand, the top reviewer of Microsoft Remote Desktop Services writes "Easy to set up and reliable, but needs an additional control panel". ConnectWise ScreenConnect is most compared with Check Point Remote Access VPN, TeamViewer, LogMeIn Pro, Splashtop Remote Support and BeyondTrust Remote Support, whereas Microsoft Remote Desktop Services is most compared with TeamViewer, VMware Horizon, VMware Workstation and Citrix Workspace. See our ConnectWise ScreenConnect vs. Microsoft Remote Desktop Services report.
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