ConnectWise Automate vs Zabbix comparison

The compared ConnectWise and Zabbix solutions aren't in the same category. ConnectWise is ranked #10 in RMM , and holds a 7.7% mindshare in the category. Zabbix is ranked #1 in NMS , with an average rating of 8.8, and holds a 12.3% mindshare. Additionally, 85% of ConnectWise users are willing to recommend the solution, compared to 95% of Zabbix users who would recommend it.

ConnectWise Automate

Read 15 ConnectWise Automate reviews

1,741 Views
1,045 Comparison Views

85% willing to recommend

Zabbix

Read 107 Zabbix reviews

24,598 Views
15,005 Comparison Views

95% willing to recommend

ConnectWise Automate

Zabbix

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Executive Summary

We performed a comparison between ConnectWise Automate and Zabbix based on real PeerSpot user reviews.

Find out what your peers are saying about Kaseya, NinjaOne, N-able and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: July 2025).

Buyer's Guide

Remote Monitoring and Management (RMM)

July 2025

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Helped 865,295 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise Automate

Average Rating

7.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (10th)

Zabbix

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

107

Ranking in other categories

Application Performance Monitoring (APM) and Observability (9th), Network Monitoring Software (1st), Server Monitoring (1st), IT Infrastructure Monitoring (1st), Cloud Monitoring Software (1st)

Mindshare comparison

While both are Systems Management solutions, they serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 7.7%, down 9.1% compared to last year.
Zabbix, on the other hand, focuses on Network Monitoring Software, holds 12.3% mindshare, up 11.2% since last year.

Remote Monitoring and Management (RMM)

Network Monitoring Software

Featured Reviews

MikeChacker

IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees

Facilitates valuable patch cycles, but the web client is not very intuitive and needs updating, and the scripting has room for improvement

The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where it could have third-party scripts already pre-built, and all you have to do is say, "Hey, I need this," and go load it. It's not as automated as I'd like it to be.

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B Ahmed

Manager, Information Technology Zara & Inditex at Cenomi

Enables seamless global client monitoring with reliable remote connectivity

I use the solution to provide a perfect environment for remote connectivity with my clients. Many tools that I require for system maintenance are included. I can easily monitor all of my clients throughout the world I did not give much thought to it, however, improvements could be made to Zabbix.…

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."

"It's definitely improved the help-desk servicing, et cetera."

"This product saves us a lot of time and increases our efficiency."

"The database is great. It's a nicely ordered database."

"It is very scalable."

"The implementation is nice and easy."

"Scripting and patch management are really important for us. Patch Manager is something that we use a lot, and we would love to have it continually improved. It is one of the most useful features for us for controlling patches and other things for different clients."

"A good automated scripts feature."

More ConnectWise Automate pros

"We are able to do problem determination on runaway processes."

"It's the best solution. Great. I would rate the overall solution ten out of ten."

"I use the solution to provide a perfect environment for remote connectivity with my clients."

"We use Zabbix to monitor our organization's IT infrastructure and workstations. We don't use Microsoft Intune since it's expensive. The tool's real-time alerting system has proved crucial for us, particularly when a new device joins a network that is not one of our own devices. It notifies us about the presence of this new device, allowing us to investigate further. Additionally, it alerts us about disk usage, memory usage, and the software installed on the machine."

"The initial setup, while not simple, is easier than other products."

"Zabbix is quite stable once it is set up. We haven't had any post-setup issues."

"Zabbix is both stable and scalable."

"The flexible licensing model is one of the solution's most valuable aspects. It really allows for great flexibility for companies."

More Zabbix pros

Cons

"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."

"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."

"Technical support was helpful."

"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."

"The fixed client for Automate is slow. The web client is not very intuitive."

"The menu doesn't always load properly."

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."

More ConnectWise Automate cons

"The only issue we have had with Zabbix is when we decided to make an update or upgrade."

"If Zabbix had a better dashboard then it would be nice."

"Implementing Zabbix is difficult. I've deployed many solutions over the years, and Zabbix is the hardest to implement. You have to do some development to get it to work with IBM, Micro Focus, or HP products."

"The only improvement I would suggest, revolves around its AI and ML capabilities."

"There are some features of Zabbix that are not good for reporting. The DX Spectrum solution has better reporting."

"My company wanted to do an exercise command to access IT from Cameroon. They wanted to access an FSS to a second host with second equipment that was on another coast but it is not possible on Zabbix to do it. They want to directly access from the front-end of Zabbix to access a prompt in Zabbix to an access terminal. In the front-end, there is no way to do that. That would be an important improvement."

"An area for improvement would be the ease of doing aggregation from the value or different devices."

"It would be helpful if they translated the documentation to Cyrillic languages."

More Zabbix cons

Pricing and Cost Advice

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"Pricing and licensing are reasonable."

"I believe Automate is available for around $2."

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"The product is an open source and free solution."

"The tool's licensing is good."

"There is a license required for this solution and we pay annually for our license."

"This solution is open-source and free to use."

"The solution is free to use but they offer support as a paid service. If you can go read the manuals and do the fine-tuning based on your needs, you do not need to pay anything and you will have a full solution."

"Zabbix is a free solution but the support contact costs money."

"For pricing, it's free. We don't pay anything for it. They open-source the code, and people pay for support."

"The tool's licensing costs are yearly."

More Zabbix pricing and cost advice

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Use our free recommendation engine to learn which Remote Monitoring and Management (RMM) solutions are best for your needs.

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Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

Computer Software Company

12%

Performing Arts

Healthcare Company

Educational Organization

Computer Software Company

16%

Financial Services Firm

10%

Manufacturing Company

Comms Service Provider

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

Ask a question

Earn 20 points

What do you like most about Zabbix?

The template system in Zabbix is very beneficial as it saves time in configuration.

See all answers

What is your experience regarding pricing and costs for Zabbix?

We didn't use the commercial version. We used the free version.

See all answers

What needs improvement with Zabbix?

I think it's the best solution for monitoring. I don't know any better.

See all answers

Comparisons

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Compared 29% of the time

Datto Remote Monitoring and Management vs ConnectWise Automate

Compared 17% of the time

NinjaOne vs ConnectWise Automate

Compared 9% of the time

Atera vs ConnectWise Automate

Compared 8% of the time

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LibreNMS vs Zabbix

Compared 9% of the time

Checkmk vs Zabbix

Compared 9% of the time

Icinga vs Zabbix

Compared 6% of the time

NetXMS vs Zabbix

Compared 4% of the time

Nagios XI vs Zabbix

Compared 4% of the time

More Zabbix Competitors

Product Reports

Buyer's Guide

ConnectWise Automate

August 2025

Download ConnectWise Automate product report

Buyer's Guide

Zabbix

July 2025

Download Zabbix product report

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

No data available

Overview

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

ConnectWise

Zabbix is an open-source monitoring software that provides real-time monitoring and alerting for servers, networks, applications, and services.

It offers a wide range of features including data collection, visualization, and reporting.

With its user-friendly interface and customizable dashboards, Zabbix helps organizations ensure the availability and performance of their IT infrastructure.

Zabbix

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba

Buyer's Guide

Remote Monitoring and Management (RMM)

July 2025

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