We performed a comparison between ConnectWise Automate and Zabbix based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."
"It is very scalable."
"This product saves us a lot of time and increases our efficiency."
"The initial setup is easy and the deployment is quick."
"Remote access and detailed monitoring help us support our equipment."
"We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"The database is great. It's a nicely ordered database."
"A good automated scripts feature."
"The most valuable feature is service assurance."
"The most valuable feature is that it provides network segregation for server monitoring."
"Setup was straightforward. Initial deployment took two or three months."
"There is less computing power needed for scaling."
"It provides high scalability, alerting, notification, templating, and end-to-end security."
"Zabbix is good for discovery."
"The most valuable feature is the support for monitoring Cisco switches."
"Zabbix can use old data to current data to set the threshold. We can use previous data to set the threshold."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"The fixed client for Automate is slow. The web client is not very intuitive."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"The menu doesn't always load properly."
"Their support needs to be better."
"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."
"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."
"If Zabbix had a better dashboard then it would be nice."
"I would like for this solution to be more cloud-friendly."
"When we have a problem, we have to do a lot of research to solve it."
"The solution needs to add remote features."
"The integration of the product is not so easy, especially when it comes to the application database."
"It should be easy to modify the front end."
"We would like to see the addition of automatic push functionality to this product. This would save time when monitoring our servers and networks as, at present, we have to manually install the Zabbix agent on any hardware to be monitored."
"If you want to use all of the features then you have to pay a licensing fee."
ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while Zabbix is ranked 1st in Network Monitoring Software with 98 reviews. ConnectWise Automate is rated 7.4, while Zabbix is rated 8.2. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of Zabbix writes "Allows any number of customizations but lacks functionality for finding root causes". ConnectWise Automate is most compared with Kaseya VSA, ConnectWise RMM, NinjaOne, Microsoft Configuration Manager and LogMeIn Central, whereas Zabbix is most compared with Centreon, Checkmk, SolarWinds NPM, Nagios XI and Nagios Core.
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