ConnectWise Automate vs Kaseya Traverse comparison

The compared ConnectWise and Kaseya solutions aren't in the same category. ConnectWise is ranked #10 in RMM , and holds a 7.7% mindshare in the category. Kaseya is ranked #68 in NMS , with an average rating of 6.3, and holds a 0.3% mindshare. Additionally, 85% of ConnectWise users are willing to recommend the solution, compared to 83% of Kaseya users who would recommend it.

ConnectWise Automate

Read 15 ConnectWise Automate reviews

1,953 Views
1,152 Comparison Views

85% willing to recommend

Kaseya Traverse

Read 8 Kaseya Traverse reviews

598 Views
502 Comparison Views

83% willing to recommend

ConnectWise Automate

Kaseya Traverse

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between ConnectWise Automate and Kaseya Traverse based on real PeerSpot user reviews.

Find out what your peers are saying about Kaseya, NinjaOne, N-able and others in Remote Monitoring and Management (RMM).

To learn more, read our detailed Remote Monitoring and Management (RMM) Report (Updated: June 2025).

Buyer's Guide

Remote Monitoring and Management (RMM)

June 2025

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Helped 861,803 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

ConnectWise Automate

Average Rating

7.4

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Remote Monitoring and Management (RMM) (10th)

Kaseya Traverse

Average Rating

6.6

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Network Monitoring Software (68th), Cloud Monitoring Software (37th)

Mindshare comparison

ConnectWise Automate and Kaseya Traverse aren’t in the same category and serve different purposes. ConnectWise Automate is designed for Remote Monitoring and Management (RMM) and holds a mindshare of 7.7%, down 9.3% compared to last year.
Kaseya Traverse, on the other hand, focuses on Network Monitoring Software, holds 0.3% mindshare, up 0.2% since last year.

Remote Monitoring and Management (RMM)

Network Monitoring Software

Featured Reviews

MikeChacker

IT Manager Global Service Delivery at a energy/utilities company with 1,001-5,000 employees

Facilitates valuable patch cycles, but the web client is not very intuitive and needs updating, and the scripting has room for improvement

The fixed client for Automate is slow. The web client is not very intuitive. It could use some updating and some thought around the UX. Also, with the scripting, I would like to see something where it could have third-party scripts already pre-built, and all you have to do is say, "Hey, I need this," and go load it. It's not as automated as I'd like it to be.

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AMMAR HUMAIDY HUSIN

Technical Consultant at a university with 11-50 employees

Automation increases efficiency, but pricing needs to be more competitive

Improvement is needed in making it cheaper, of course. I am not emphasizing making it cheaper, however, it should be more competitive with other products. The product itself is very good and helpful for me as a customer. The issue always is the price, as we cannot beat most of our competitors on pricing alone. If a product is just nice to have, not essential like an antivirus, if it's not really competitive with pricing, we cannot sell it.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"ConnectWise Automate's interface is pretty easy to use. It's pretty intuitive to get around and navigate it. It does what I need, which is usually connecting to the client and customers systems."

"The most value we get from this solution is that everything is on a patch cycle."

"It allows us to manage all client requests, jobs and invoicing."

"It's definitely improved the help-desk servicing, et cetera."

"Maybe they could improve the capability to be multi-tenant."

"This product saves us a lot of time and increases our efficiency."

"It is very scalable."

"The initial setup is easy and the deployment is quick."

More ConnectWise Automate pros

"Kaseya Traverse is a very stable solution and very sustainable in terms of what the market wants, what is out there, price-wise and functionality features. They're quite competitive and they are always innovating."

"The remote support and data collection features are great."

"It's a simple and humble tool."

"Everything is running seamlessly on the solution, to the point where you don't see any gap."

"Most of the features are pretty good and the solution is user friendly."

"Automating processes is crucial for me, so the automation part stands out."

"It is a pretty stable solution...It is a pretty stable solution."

"We have found the solution to be very flexible to our requirements. We have been able to configure it on-premise effectively when we were using less of the cloud."

More Kaseya Traverse pros

Cons

"Their support needs to be better."

"I have a problem with the reports available on the solution. I don't understand how to work with the reporting functionality. For example, when I want to give a report for a specific machine, ConnectWise doesn't seem to have this as an option. I'm not sure if I'm missing something, or if the reporting functionality is just poorly conceived."

"Scheduling of automation could be improved and made more simple."

"The wait time for a support ticket to be addressed needs to be reduced. They take a couple of days to get back. It is a little frustrating when we have to wait for a couple of days. A lot of times, the issue is critical for us. If we're reaching out to their support team and submitting a ticket, it is because we need it handled quickly."

"The fixed client for Automate is slow. The web client is not very intuitive."

"They always change the GUI to some dumb-down version of tiles which are more "user-friendly", but slows my team down in the end."

"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."

"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."

More ConnectWise Automate cons

"Reporting is a bit difficult."

"However, the issue lies in the adequacy of the responses to my questions, which are usually not up to par."

"Improvement is needed in making it cheaper."

"Reporting is tedious and not organized in the way customers expect."

"We've noticed a few bugs as of late. However, this seems to only be in the reporting part of the product."

"Dashboards and Central Protection were an issue. Also, database monitoring was not there. Even though they said that it was there at an additional cost, that tool was very basic. We couldn't have device configuration backup also."

"In terms of what could be improved, we are innovating all the time, as well as having a look at different avenues so that the strategy follows the structure. I think the software is still a little bit too new to actually fully asses what it has."

"Kaseya Traverse can improve by adding a Service Map to help us create a configuration management database (CMDB), this would be helpful for us."

More Kaseya Traverse cons

Pricing and Cost Advice

"I pay $85 a month per user for a ConnectWise package that contains multiple solutions."

"From what I've overheard, it is pretty comparable to other solutions in terms of price."

"Pricing and licensing are reasonable."

"I believe Automate is available for around $2."

"The solution is not cheap, but it is not too expensive."

"The price depends on whether you are monitoring different applications, especially in bulk, and depends on what you're doing. If you're monitoring one endpoint, it will cost you 150 ZAR."

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Top Industries

By visitors reading reviews

Educational Organization

16%

Computer Software Company

14%

Performing Arts

Healthcare Company

Computer Software Company

25%

Non Profit

Financial Services Firm

Wholesaler/Distributor

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

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What do you like most about Kaseya Traverse?

The remote support and data collection features are great.

See all answers

What is your experience regarding pricing and costs for Kaseya Traverse?

The solution is not cheap, but it is not too expensive. We pay an annual license fee. There are no additional fees associated with the product.

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What needs improvement with Kaseya Traverse?

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Comparisons

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Compared 29% of the time

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Compared 17% of the time

NinjaOne vs ConnectWise Automate

Compared 9% of the time

Atera vs ConnectWise Automate

Compared 8% of the time

SolarWinds NPM vs ConnectWise Automate

Compared 8% of the time

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PRTG Network Monitor vs Kaseya Traverse

Compared 38% of the time

LogicMonitor vs Kaseya Traverse

Compared 22% of the time

Auvik Network Management (ANM) vs Kaseya Traverse

Compared 22% of the time

SolarWinds NPM vs Kaseya Traverse

Compared 18% of the time

More Kaseya Traverse Competitors

Product Reports

Buyer's Guide

ConnectWise Automate

July 2025

Download ConnectWise Automate product report

Buyer's Guide

Kaseya Traverse

July 2025

Download Kaseya Traverse product report

Also Known As

LabTech for IT Service Providers, ConnectWise Automate for Corporate IT Departments, ConnectWise Automate for IT Service Providers

No data available

Overview

ConnectWise Automate is an IT management tool that helps deliver IT services at the speed of business. Our remote monitoring and management (RMM) platform provides powerful automation to discover & manage devices, monitor for problems, and automate action. Deliver streamlined reactive and proactive managed services, stop putting out fires, and start focusing on what matters most. See why over 5,500 partners worldwide chose ConnectWise Automate by visiting ConnectWise.com or calling 877-522-8323.

ConnectWise

Immediately identify impacted IT services using insights based on rich data analytics of events such as SNMP traps, Windows events and Syslogs. Resolve faults quickly via NetFlow enabled root cause analysis across cloud, on-premise, hybrid cloud and virtualized IT environments.

Kaseya

Sample Customers

I-M Technology, Mainstay Technologies, PC Works Plus, Integrity IT, Kerkhoff Technologies Inc., Marathon Consulting, Christenberry Sales Company, EDTS, Secom Technology, Ready to View, ARRC Technology, DaVinci Digital, JNR Networks, Quinn Technology Solutions, PCIT, Liberty Technology, Capital Computers & Networks, Atlanta Technology Force, Doberman Technologies, First Column Enterprises, CisCom Solutions

UltiSat, Clear Concepts, nVidia, United States Postal Service, Cisco, Redbox, Spark Digital, People's Bank & Trust

Buyer's Guide

Remote Monitoring and Management (RMM)

June 2025

Download Free Report

Find out what your peers are saying about Kaseya, NinjaOne, N-able and others in Remote Monitoring and Management (RMM). Updated: June 2025.

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We monitor all Remote Monitoring and Management (RMM) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.