We performed a comparison between ConnectWise Automate and Kaseya Traverse based on real PeerSpot user reviews.
Find out what your peers are saying about NinjaOne, Kaseya, TeamViewer and others in Remote Monitoring and Management (RMM)."We use monitors to keep track of our machines. We use a pretty good portion of information from Automate."
"The most value we get from this solution is that everything is on a patch cycle."
"The initial setup is easy and the deployment is quick."
"The implementation is nice and easy."
"It allows us to manage all client requests, jobs and invoicing."
"Maybe they could improve the capability to be multi-tenant."
"This product saves us a lot of time and increases our efficiency."
"A good automated scripts feature."
"Most of the features are pretty good and the solution is user friendly."
"The remote support and data collection features are great."
"Kaseya Traverse is a very stable solution and very sustainable in terms of what the market wants, what is out there, price-wise and functionality features. They're quite competitive and they are always innovating."
"Everything is running seamlessly on the solution, to the point where you don't see any gap."
"It is a pretty stable solution...It is a pretty stable solution."
"We have found the solution to be very flexible to our requirements. We have been able to configure it on-premise effectively when we were using less of the cloud."
"It's a simple and humble tool."
"We would love to get feature updates and cumulative updates fixed. I know they aren't really supposed to be pushed with Patch Manager. We've got recommendations from ConnectWise to use the scripted feature update installs, scripted KB updates, etc. Having these in Patch Manager itself would be great."
"There could be better linkages between ConnectWise Automate and Manage from a ticketing perspective. Automate and Manage each has its own ticketing system. We use the one in Manage, but it'd be nice if they were linked directly to the one in Automate."
"This is a raw system. Of course, it has some flaws that could be improved. But, it's something that we will have to work with to get to the point where we need this, we request it and they do their best to make it happen."
"In Patch Manager, there should be more reportability so that it is easier to see the updates that I have applied to a machine and when the next update will happen. A lot of times, it seems like all the information is kind of thrown all over the place, and you can't really see it all at the same time. There should be a simplified patch data view that allows us to quickly confirm that our various clients are getting patched as they should be."
"The menu doesn't always load properly."
"The fixed client for Automate is slow. The web client is not very intuitive."
"The project management needs improvement and there's a section of the product called configuration that also needs to be improved."
"Patching and reporting need improvements, especially reporting. The reporting engine is quite outdated, so you end up having to use your own dashboard."
"In terms of what could be improved, we are innovating all the time, as well as having a look at different avenues so that the strategy follows the structure. I think the software is still a little bit too new to actually fully asses what it has."
"Reporting is a bit difficult."
"The tool needs to have some AI capabilities, which it lacks currently."
"We've noticed a few bugs as of late. However, this seems to only be in the reporting part of the product."
"Dashboards and Central Protection were an issue. Also, database monitoring was not there. Even though they said that it was there at an additional cost, that tool was very basic. We couldn't have device configuration backup also."
"Kaseya Traverse can improve by adding a Service Map to help us create a configuration management database (CMDB), this would be helpful for us."
"Reporting is tedious and not organized in the way customers expect."
ConnectWise Automate is ranked 7th in Remote Monitoring and Management (RMM) with 15 reviews while Kaseya Traverse is ranked 67th in Network Monitoring Software with 7 reviews. ConnectWise Automate is rated 7.4, while Kaseya Traverse is rated 6.6. The top reviewer of ConnectWise Automate writes "Responsive, integrates well with other applications, and the technical support is helpful". On the other hand, the top reviewer of Kaseya Traverse writes "A stable network monitoring tool requiring an easy initial setup phase". ConnectWise Automate is most compared with ConnectWise RMM, Kaseya VSA, NinjaOne, Microsoft Configuration Manager and Tanium, whereas Kaseya Traverse is most compared with LogicMonitor, Auvik Network Management (ANM) and PRTG Network Monitor.
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