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Comet vs PagerDuty Operations Cloud comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 4, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Comet
Ranking in AIOps
16th
Average Rating
9.0
Reviews Sentiment
8.8
Number of Reviews
2
Ranking in other categories
AI Observability (14th)
PagerDuty Operations Cloud
Ranking in AIOps
7th
Average Rating
8.8
Reviews Sentiment
7.2
Number of Reviews
46
Ranking in other categories
Process Automation (6th), IT Alerting and Incident Management (1st), Critical Event Management (CEM) (1st)
 

Featured Reviews

Ujjwal Mule - PeerSpot reviewer
Data Dev Ops Engineer at Proton Technologies
Experiment tracking has transformed model comparisons and now supports faster, clearer insights
I would like to see more flexibility around content and reporting in Comet. Overall, the features are very strong, but having more customizable dashboards or easier ways to create shareable summaries for non-technical stakeholders would be helpful. It would make it easier to turn experiment results into clear insights without exporting data to other tools. There is a need for some improvements in Comet. It is very strong overall, but there are a few areas where it can be improved. For example, more flexibility in dashboards and content customization would be helpful, especially for creating summaries for non-technical stakeholders. Additionally, some advanced features have a learning curve, so slightly simpler onboarding or guided tips would make it easier for new users or freshers. These are minor points and they do not affect my regular day-to-day usage, but from the perspective of a fresher or new users, it could be improved.
NS
Senior SRE at IBM
Automated incident workflows have transformed on-call operations and improved response times
Since I host our internal services, I want more customization relating to our specific use case. The needed improvements include the configuration process, as new team members face a steep learning curve to understand the platform. With many new members, they need training to set up runbook workflows, event orchestration, and manage complex on-call schedules across 23 services, making it a challenge for new users. Additionally, I feel the web interface requires improvements. I would rate PagerDuty Operations Cloud as eight out of ten because the cons include a complex configuration process and high costs for each add-on that I try to obtain, making subscriptions costly, along with limited customization in certain incident workflows. The primary reasons for rating it an eight include the complex configuration which makes it challenging for new users, as well as their difficulty in setting up advanced runbook workflows and managing complex on-call setups. The web user interface also requires improvement. Although I receive alerts via the mobile app, which is beneficial for handling schedule maintenance, the same features should be added to the web interface. Customization issues persist, such as the inability to clone entire schedules as part of the workflows, and I want to keep incidents open for a specified duration, neither of which I can currently customize. Thus, I raised a ticket with PagerDuty Operations Cloud to address these concerns. Furthermore, the cost is high, making it one of the more expensive incident management solutions.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Model metric tracking and comparison has been extremely beneficial, and Comet's customer service has also been excellent—any issue we've had, they have been able to help us resolve."
"Previously, it used to take a few hours to collect results and prepare comparisons, but now with Comet, this takes minutes instead of hours."
"PagerDuty is very stable and very reliable."
"I'd rate the solution ten out of ten."
"PagerDuty's notification process is the most valuable feature."
"It reduces the amount of white noise. If something comes through, then it will alert somebody. However, if it's a bit of white noise that comes through at night, then it gets dealt with the next day. Everything is visible to everybody. It's not just a single person getting an SMS, then going, "Oh, I'm not going to worry about that." The visibility to everybody on the team is one of the great things about it because it reduces the white noise."
"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."
"A cool feature is that it helps us to understand the flow of the alert. If the alert was coming to the current on-call and he didn't catch the call or didn't notice it for any reason, it starts being escalated automatically, according to the escalation schedule, or to other teammates. You can see the flow very easily on your phone or via the website, if you want to do a post-mortem."
"PagerDuty helps you bifurcate teams and redirect alerts to specific teams"
"PagerDuty's best features are the dedicated application that allows me to reach my engineers immediately and the ability to directly assign specific tasks to individuals and have them report back."
 

Cons

"Additionally, some advanced features have a learning curve, so slightly simpler onboarding or guided tips would make it easier for new users or freshers."
"The solution does not code all alerts correctly so sometimes you get false positives or multiple alerts for the same issue."
"Something that needs to be improved, is adding multilingual support."
"PagerDuty should be integrated with other tools, so it can import the IT roster automatically. Our other rules continue to work once they're configured, but the roster must be added manually."
"One way PagerDuty Operations Cloud could improve is through the scheduling feature, which can be tricky, especially with complex schedules."
"It’s quite hard to reach the support team."
"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."
"I would rate PagerDuty Operations Cloud as eight out of ten because the cons include a complex configuration process and high costs for each add-on that I try to obtain, making subscriptions costly, along with limited customization in certain incident workflows."
"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."
 

Pricing and Cost Advice

Information not available
"PagerDuty has monthly and yearly licenses available, the costs of which can get quite high if you have a large number of users."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
"The price is very high."
"The pricing may be about $1,000 per user."
"There is a license needed to use PagerDuty."
"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"If you add more people, then you have to pay more, which is always a thing with the SaaS solutions."
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Top Industries

By visitors reading reviews
No data available
Performing Arts
16%
Financial Services Firm
9%
Manufacturing Company
7%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business15
Midsize Enterprise14
Large Enterprise26
 

Questions from the Community

What needs improvement with Comet for SageMaker Partner AI Apps?
SageMaker itself has a cumbersome interface, which makes launching Comet somewhat of a hassle.
What is your primary use case for Comet for SageMaker Partner AI Apps?
I use Comet for experiment and asset tracking during model development, as well as to support model reproducibility and transparency. I also appreciate the ability to perform an on-prem installatio...
What is your experience regarding pricing and costs for PagerDuty?
I purchased PagerDuty Operations Cloud through AWS Marketplace while at Intel, and my experience has been positive regarding pricing, setup costs, and licensing. I had around seven users part of it...
What needs improvement with PagerDuty?
Since I host our internal services, I want more customization relating to our specific use case. The needed improvements include the configuration process, as new team members face a steep learning...
What is your primary use case for PagerDuty?
I have been working in my current field for over seven years as a DevOps and site reliability engineer, and my primary experience involves managing the reliability of infrastructure platforms hoste...
 

Also Known As

Comet for SageMaker Partner AI Apps
No data available
 

Overview

 

Sample Customers

Information Not Available
40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Find out what your peers are saying about Datadog, Dynatrace, ServiceNow and others in AIOps. Updated: February 2026.
881,821 professionals have used our research since 2012.