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CloudAware vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.5
CloudAware boosts ROI by cutting costs, enhancing IT management, and improving client satisfaction with real-time solutions.
Sentiment score
5.2
Organizations typically see ROI from ServiceNow IT Operations Management within 18-24 months, enhancing efficiency and reducing staffing needs.
The real-time database management for risk management has improved, with twenty-four-seven customer care resolving incidents within twenty-four hours, making my clients very happy.
DEPUTY GENERAL MANAGER at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)
This vertical has been operational for two years and helps us reduce IT issues by leveraging predictive analytics to proactively address potential threats.
Project Manager at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)
We have seen a significant return on investment with CloudAware, saving around four crores in two years due to reduced manpower needs from effective multi-cloud management and consolidating our security measures.
DGM, Content Vertical at Agriculture Skill Council of India
It reduced staffing needs from four full-time staff to fewer due to automation.
Account Manager at a consultancy with 11-50 employees
 

Customer Service

Sentiment score
8.6
CloudAware offers responsive 24/7 live chat, but users suggest enhancing weekend phone support despite professional service.
Sentiment score
6.0
ServiceNow IT Operations Management provides efficient support, but response times and documentation quality could be improved.
Whenever I have interacted with them, I got the required response from them.
Associate Vice President at Hitachi Systems India Private Limited
Our feedback has been answered quickly in a professional manner without pressure to commit.
DEPUTY GENERAL MANAGER at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)
I request them to extend it to 24/7 to enhance ticket resolution speed.
Project Manager at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)
They respond promptly when we call to open a ticket.
Chief Information Officer at a energy/utilities company with 201-500 employees
For minor issues, the team takes a month's time to provide a fix.
Solution architect at a tech vendor with 10,001+ employees
The response time of technical support could be improved.
Senior Consultant at a consultancy with 10,001+ employees
 

Scalability Issues

Sentiment score
7.3
CloudAware excels in scalability and adaptability, efficiently managing assets, cloud environments, compliance, and budgets with seamless AWS integration.
Sentiment score
7.2
ServiceNow IT Operations Management offers scalable solutions for all business sizes, efficiently managing growth, though smaller firms may find costs challenging.
The scalability as a centralized hub provides access to pre-built compliance standards, simplifying resource monitoring across multiple cloud providers.
Senior Infrastructure Engineer at Publicis Sapient
CloudAware scales well for us, and we have expanded from monitoring a few workloads to a large multi-cloud environment without any issues.
Cloud Engineer at TO THE NEW Digital
CloudAware's scalability meets our organization's growth and changing needs.
Project Manager at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)
ServiceNow ITOM scales very well to small and medium businesses.
Account Manager at a consultancy with 11-50 employees
It integrates with every single tool, even external tools.
Business analyst at a financial services firm with 10,001+ employees
 

Stability Issues

Sentiment score
8.7
CloudAware is stable, reliable, supporting multi-cloud integrations, impressive uptime, seamless APIs, compliance monitoring, and cost management.
Sentiment score
7.7
ServiceNow IT Operations Management is stable and reliable, with minor stability issues due to external network and deployment factors.
We have not faced any issues, as it is equipped to manage eighty to one hundred types of multi-cloud environments simultaneously without reporting outages in day-to-day operations.
Deputy General Manager at Agriculture Skill Council of India (ASCI)
CloudAware has been stable in our experience, and we have not had major outages or interruptions;
Cloud Engineer at TO THE NEW Digital
CloudAware is absolutely stable and reliable, allowing us to integrate multiple systems quickly with less downtime compared to before.
Project Manager at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)
Since it is a Platform as a Service (PaaS) or Software as a Service (SaaS) solution, I consider the stability to be very high, rating it ten out of ten.
Business analyst at a financial services firm with 10,001+ employees
It helps us create custom dashboards and provides excellent search functionality where we can search for any issues or errors that have occurred and take corrective action before it impacts the users.
Solution architect at a tech vendor with 10,001+ employees
All while benefiting from a single tool, single maintenance, and reduced license costs.
Associate Vice President at AWL
 

Room For Improvement

Users seek better cloud updates, expanded reports, enhanced onboarding, more workshops, AI, improved support, and competitive pricing.
ServiceNow IT Operations Management needs improved UI simplicity, customization, pricing, integration, support, and comprehensive documentation to enhance usability.
Approximately seventy percent of organizations are focused on threat management across their cloud servers, a space where CloudAware excels, and additional customization would enhance overall security while increasing CloudAware's revenue.
DEPUTY GENERAL MANAGER at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)
CloudAware should enhance their customer support by adding an FAQ and knowledge base section to address commonly asked queries.
DGM, Content Vertical at Agriculture Skill Council of India
I need some cost optimization solution for a workload running in AWS.
Associate Vice President at Hitachi Systems India Private Limited
Enhancing analytics is crucial, as we have seven years of data providing a substantial history of past ITSM and non-ITSM business tickets that can help predict and reduce the volume of calls.
Associate Vice President at AWL
A more streamlined configuration process tailored to use cases and industry would be beneficial.
Chief Information Officer at a energy/utilities company with 201-500 employees
It provides many out-of-the-box functionalities along with customization options.
Solution architect at a tech vendor with 10,001+ employees
 

Setup Cost

CloudAware's setup and licensing costs are reasonable, with straightforward renewals and manageable monthly user fees enhancing onboarding experiences.
Many enterprises find ServiceNow IT Operations Management costly, though its comprehensive features are viewed as a worthwhile trade-off.
The pricing was fair given the feature set.
Cloud Engineer at TO THE NEW Digital
Our initial licensing was smooth, costing approximately $1,000 for basic setup.
Project Manager at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)
The setup cost was initially about $5,000.
DGM, Content Vertical at Agriculture Skill Council of India
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
Account Manager at a consultancy with 11-50 employees
ServiceNow's pricing is expensive.
Chief Information Officer at a energy/utilities company with 201-500 employees
It is definitely high-priced compared to other products available in the same domain in the market.
Solution architect at a tech vendor with 10,001+ employees
 

Valuable Features

CloudAware provides visibility, reduces costs, enhances security, and improves efficiency through automation and multi-cloud integration with customizable dashboards.
ServiceNow IT Operations Management enhances visibility and efficiency with centralized features, seamless integration, intuitive UI, and real-time insights.
We have workload running in Kubernetes, Docker, EC2, RDS. I need a single platform that will monitor all these services which are being running in the cloud platform.
Associate Vice President at Hitachi Systems India Private Limited
CloudAware's best feature is that it is very easy to integrate with other Oracle Cloud or Google Cloud servers.
DEPUTY GENERAL MANAGER at AGRICULTURE SKILL COUNCIL OF INDIA (ASCI)
CloudAware has positively impacted us by reducing costs by 10 to 15% and improving compliance reporting speed, saving several hours per audit.
Cloud Engineer at TO THE NEW Digital
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
Account Manager at a consultancy with 11-50 employees
ServiceNow IT Operations Management influences ITSM processes by automating them and aiding in detecting and resolving IT issues to improve performance, reliability, and uptime.
Business analyst at a financial services firm with 10,001+ employees
They provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
Solution architect at a tech vendor with 10,001+ employees
 

Categories and Ranking

CloudAware
Ranking in Cloud Management
22nd
Average Rating
8.2
Reviews Sentiment
7.7
Number of Reviews
7
Ranking in other categories
Cloud Security Posture Management (CSPM) (22nd)
ServiceNow IT Operations Ma...
Ranking in Cloud Management
13th
Average Rating
8.2
Reviews Sentiment
6.5
Number of Reviews
46
Ranking in other categories
Event Monitoring (2nd), IT Infrastructure Monitoring (15th), AIOps (3rd)
 

Mindshare comparison

As of August 2026, in the Cloud Management category, the mindshare of CloudAware is 0.5%, up from 0.2% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.6%, down from 1.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Mindshare Distribution
ProductMindshare (%)
ServiceNow IT Operations Management1.6%
CloudAware0.5%
Other97.9%
Cloud Management
 

Featured Reviews

Dr. Vandana Tatra - PeerSpot reviewer
DGM, Content Vertical at Agriculture Skill Council of India
Unified cloud governance has transformed audits and now improves real-time cost control
The best features CloudAware offers include strong IT compliance and governance, which my team appreciates significantly due to our frequent audits. Additionally, the built-in observability has increased transparency across all management levels; everyone now accesses the same set of information promptly. We have optimized our cloud spending by approximately 40 percent in the last two years, as operating on a singular integrated platform simplifies database and asset management while reducing maintenance costs. The observability feature of CloudAware has streamlined our multi-cloud and on-premises visibility, enhancing our IT infrastructure efficiency. With around 20 to 30 people managing daily data from entry to monitoring, tasks that previously took 24 to 48 hours now occur in real-time. My senior management has access to accurate asset tracking and discovery at any moment, which has strengthened our credibility and transparency with clients. Additionally, the introduction of cloud security posture management features, including unique cloud security policies for each asset, has greatly decreased risk and improved threat response automation. We requested a centralized cloud logging reporting system that provides detailed access logs, which has been implemented and is highly valued. CloudAware has positively impacted our organization by becoming the backbone of our cloud operations. It secures our confidential data and optimizes every aspect, from policy compliance to data reporting, enabling us to manage heavy datasets effectively. Our operations have seen increased productivity, allowing us to onboard more clients and deliver multiple projects simultaneously, all while reducing cloud spending by four crores annually.
reviewer2755671 - PeerSpot reviewer
Solution architect at a tech vendor with 10,001+ employees
Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges
ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.
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Top Industries

By visitors reading reviews
No data available
Manufacturing Company
11%
Financial Services Firm
11%
Computer Software Company
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise1
Large Enterprise5
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise6
Large Enterprise29
 

Questions from the Community

What is your experience regarding pricing and costs for CloudAware?
The setup cost was initially about $5,000, followed by a monthly cost of approximately $200 to $300 per user, which is manageable for our organization.
What needs improvement with CloudAware?
The CloudAware interface is generally easy to use; however, it can sometimes feel overwhelming for new users, including interns, who struggle with navigation. Additionally, the pricing can be a hur...
What is your primary use case for CloudAware?
CloudAware is used by our team of approximately eight to ten people who simultaneously operate and work on it, fulfilling different types of enterprise-grade cloud management platform requirements ...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...
What is your primary use case for ServiceNow IT Operations Management?
As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

Sony, AOL, Thomson Reuters, Pearson
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about CloudAware vs. ServiceNow IT Operations Management and other solutions. Updated: August 2026.
909,679 professionals have used our research since 2012.