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Office 365 vs ShareFile comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 29, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.2
Office 365 offers cost savings and enhanced productivity, though ROI varies, especially for small companies with alternative options.
Sentiment score
8.5
ShareFile boosted productivity, streamlined file management, improved collaboration, enhanced security, and delivered significant cost savings with measurable financial benefits.
 

Customer Service

Sentiment score
4.1
Microsoft Office 365 support is generally positive, noting responsiveness and resolution, though initial delays and navigation issues exist.
Sentiment score
6.6
ShareFile's customer service is helpful and responsive but has declined recently; critical issues are promptly escalated and resolved.
At times if you're trying to use their online support, they'll send you to an article that may or may not have anything to do with what you're looking for.
 

Scalability Issues

Sentiment score
7.4
Office 365 is scalable and adaptable, efficiently supporting large user bases with easy scaling through additional licenses.
Sentiment score
7.5
ShareFile offers scalable storage solutions for SMBs to enterprises, supporting up to 20 terabytes, suitable for diverse cloud storage needs.
 

Stability Issues

Sentiment score
7.4
Office 365 is highly stable, with minor issues on Mac, rated 8-10 for reliability and performance satisfaction.
Sentiment score
8.6
ShareFile is praised for its stability, reliability, performance without bugs, easy setup, and seamless integration with Outlook.
The integration capabilities of Office 365 with Word, Excel, and Outlook with OneDrive for cloud storage have been smooth and work well.
At this time, whatever they have meets the needs, and they are expanding the number of participants to Team meetings and other features.
 

Room For Improvement

Office 365 needs improved multilingual support, non-Windows performance, better third-party integration, enhanced security, AI features, and pricing adjustments.
Users want lower costs, better security features, platform integration, improved UI, and more email service compatibility for ShareFile.
I believe the choice of office apps often depends on the existing ecosystem of the business, and since Office 365 has comprehensive coverage, I am not missing any features that the competition provides.
One of the big changes is when Microsoft updates anything, they will switch where some of the settings are and where to find them, which becomes a little frustrating because you're used to it in one spot and it's someplace else.
Microsoft could improve their support; I don't deal with Office 365 or Office 365 application-specific issues, but I wonder if it's similar where you get someone from Microsoft to hold your case, which could take a couple of days, maybe a week in between when they get back in contact with you.
 

Setup Cost

Office 365 pricing varies by features and user count, offering flexibility but can be costly for smaller businesses.
<p>ShareFile's pricing ranges from $16 to $125 per user/month, featuring customizable options and advanced features for various business needs.</p>
the cost of using the Microsoft ecosystem is higher than the combined cost of using Notion and Slack.
My experience with the pricing or licensing of Office 365 is that a lot of times we've gotten them when they've been on sale, so we've had really good pricing for the Microsoft products.
 

Valuable Features

Office 365 enhances remote work productivity with collaboration tools, seamless integration, real-time editing, and robust communication features.
ShareFile offers ease of use, robust security, seamless access, and reliable performance with features like multi-factor authentication and encryption.
It has improved productivity and functionality by providing all necessary tools in one suite.
The most valuable feature is SharePoint, where we can easily put files and make them accessible to any person who has access.
Office 365 has positively impacted my organization by making the salespeople more accurate because they've been able to use the features in Excel instead of relying on the calculator or adding machine.
 

Categories and Ranking

Office 365
Ranking in Content Collaboration Platforms
1st
Average Rating
8.6
Reviews Sentiment
6.0
Number of Reviews
150
Ranking in other categories
No ranking in other categories
ShareFile
Ranking in Content Collaboration Platforms
8th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
11
Ranking in other categories
eSignature (Electronic Signature) (4th), Cloud Data Exchange Services (3rd)
 

Mindshare comparison

As of October 2025, in the Content Collaboration Platforms category, the mindshare of Office 365 is 9.6%, up from 5.7% compared to the previous year. The mindshare of ShareFile is 8.0%, down from 8.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Content Collaboration Platforms Market Share Distribution
ProductMarket Share (%)
Office 3659.6%
ShareFile8.0%
Other82.4%
Content Collaboration Platforms
 

Featured Reviews

Gary Cook - PeerSpot reviewer
Access to advanced features boosts productivity despite pricing concerns in developing regions
I need to do maintenance for Office 365 very seldom, once a year. In the maintenance process for Office 365, we have about 12 people involved. For the maintenance side of Office 365, only one person is involved. Looking at Office 365's pricing, I would give it a 4 on a scale from 1 to 10. My overall rating for Office 365 is an 8 out of 10, but for the product itself, I would give it a 10. I would definitely recommend Office 365 to other businesses, probably a 9 out of 10 for recommendation. This is only because of its price and the fact that they do not take into account developing countries such as South Africa, where they should give us more favorable prices or local prices. We do not have a partnership with Microsoft, which is a sore point for us. We have reached out to Microsoft South Africa, and they are very hard to contact and largely uncooperative. We are a B-Level 2 and a B-Level 1, which are local affirmative action ratings that companies get. Level 1 is the highest, and Level 8 is the lowest. We hold amongst the highest BEE ratings, but we have not found Microsoft South Africa to be forthcoming or very open. We should have a partnership with them, and we run Power BI as we are a Power BI shop now. I strongly would want to see a box within Office 365 for our team to have ChatGPT through OpenAI as well. We use Excel as a data source for many tasks and find that it integrates really well with Python. We write a lot of Python code and use Excel as a data sheet many times, and we operate through SQL and other zero elements as well. From an Office 365 viewpoint, we find that with Copilot and Python and Excel's provision for Python, it is very useful.
David Donaldson - PeerSpot reviewer
Flexible plans, stable, and scalable
I used another solution at the same time, which was far worse. The American company I worked for used a similar file-sharing solution called LeapFile, a secure file transfer service. Personally, I found Citrix ShareFile to be much better than LeapFile, which was quite clunky. I later used a solution called Egnyte, which my company used as its main file transfer solution, though I'm not sure if it's still in use. The company moved to Egnyte because it is more of an enterprise-level solution. Egnyte was expensive, but it worked. I believe Citrix ShareFile is aimed at smaller to medium-sized organizations, making it a more appropriate solution than Egnyte due to its pricing.
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Outsourcing Company
8%
Performing Arts
7%
Manufacturing Company
7%
Computer Software Company
13%
Legal Firm
11%
Manufacturing Company
7%
Financial Services Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business62
Midsize Enterprise29
Large Enterprise68
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise3
 

Questions from the Community

What is your experience regarding pricing and costs for Office 365?
My experience with the pricing, licensing, or setup costs with Office 365 is that it's the same thing; I'm not really involved with the pricing, so that's not my area of responsibility.
What needs improvement with Office 365?
I don't think of any areas that could be improved or things that I would want to see in the next releases of Office 365. Microsoft could improve their support; I don't deal with Office 365 or Offic...
What is your primary use case for Office 365?
The main use cases for Office 365 are both for our clients and internal use.
Ask a question
Earn 20 points
 

Comparisons

 

Also Known As

Microsoft Office 365, Office 365 Enterprise, Office 365 Enterprise E1, Office 365 Enterprise E3, Office 365 Enterprise E5, Office 365 ProPlus, Office 365 Business, Office 365 Business Essentials, Office 365 Business Premium, Office 365 F1
Citrix RightSignature, Citrix ShareFile
 

Overview

 

Sample Customers

Me & the Bees Lemonade
SecondMarket, KBC Partners, Twilio, You Know Who Design, oDesk Corporation, CMT Agency, Townhog
Find out what your peers are saying about Office 365 vs. ShareFile and other solutions. Updated: September 2025.
869,883 professionals have used our research since 2012.