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Dropbox vs Google Workspace vs ShareFile comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.3
Users appreciate Dropbox's low-cost features, though quantifying ROI is challenging; benefits include accessibility, security, and reduced complaints.
Sentiment score
7.4
Google Workspace boosts productivity and collaboration, offering streamlined tools and flexibility despite variable costs and returns per organization.
Sentiment score
8.5
ShareFile boosted productivity, streamlined file management, improved collaboration, enhanced security, and delivered significant cost savings with measurable financial benefits.
 

Customer Service

Sentiment score
2.7
Dropbox support is mixed; positives include 24/7 availability, negatives involve slow email responses and licensing issue assistance.
Sentiment score
5.2
Google Workspace's support is efficient and user-friendly; however, users seek improved communication and direct contact options.
Sentiment score
6.6
ShareFile's customer service is helpful and responsive but has declined recently; critical issues are promptly escalated and resolved.
Dropbox offers 24-hour support, both through chat and limited hour calls.
We provide the support ourselves and do not have any support straight from Dropbox.
In the past, we experienced a problem with automatic emails being blocked, and the support team resolved the issue quickly.
 

Scalability Issues

Sentiment score
7.2
Dropbox is scalable for various business sizes, offering flexible plans, but may vary in effectiveness at enterprise levels.
Sentiment score
7.6
Google Workspace offers scalable, cloud-based solutions enabling effortless growth, efficient management, and seamless integration for businesses of all sizes.
Sentiment score
7.5
ShareFile offers scalable storage solutions for SMBs to enterprises, supporting up to 20 terabytes, suitable for diverse cloud storage needs.
It supports around 2,500 users in our company, and this scalability assists us in maintaining our infrastructure.
Scalability involves another configuration with a new email configuration, involving some authentication issues with Microsoft Outlook.
 

Stability Issues

Sentiment score
8.1
Users consider Dropbox stable and reliable, despite occasional syncing delays and reliance on internet connectivity for uploads.
Sentiment score
8.0
Google Workspace is highly stable and reliable, with users rating it nine or ten, despite minor Outlook integration issues.
Sentiment score
8.6
ShareFile is praised for its stability, reliability, performance without bugs, easy setup, and seamless integration with Outlook.
This stability is crucial to us because it ensures we do not lose communication or connection while using messaging and accessing files.
The only issue is collaboration with Outlook, where I am having a bit of a problem.
 

Room For Improvement

Dropbox needs better storage, pricing, security, interface, and integration to enhance user experience and remain competitive.
Google Workspace needs improved integration, enhanced features, better security, automation, and offline capabilities to compete with Microsoft Office.
Users want lower costs, better security features, platform integration, improved UI, and more email service compatibility for ShareFile.
Sharing documents with other people in the same division or department and being able to work without downloading the file would be ideal.
One area of improvement would be to allow multiple users to edit a file simultaneously and see edits in real time, similar to OneDrive.
The new integration was implemented last September, and we are facing some issues with OAuth 2.0 authentication.
The security functionalities are similar to those in competitors like Active Directory, but they could be optimized for stronger security features.
 

Setup Cost

Enterprise users find Dropbox pricing competitive, though opinions vary on cost-effectiveness and desire for better discounts and management.
Enterprise buyers find Google Workspace affordable, despite lacking some apps, with pricing rated five to eight out of ten.
<p>ShareFile's pricing ranges from $16 to $125 per user/month, featuring customizable options and advanced features for various business needs.</p>
The current cost is approximately seven to ten euros per user per month.
 

Valuable Features

Dropbox offers user-friendly, secure storage with seamless syncing, easy sharing, scalability, and strong compatibility across all devices and environments.
Google Workspace enhances productivity with affordable Gmail, collaboration tools, seamless integration, and secure multi-user access for efficient teamwork.
ShareFile offers ease of use, robust security, seamless access, and reliable performance with features like multi-factor authentication and encryption.
It also features an admin console where we can easily manage users, see which user has access to which content, and how much space they are consuming.
These tools enhance productivity by allowing us to edit the same file at the same time, making collaboration much smoother.
The valuable features include the email service, email updates, and Google Drive.
 

Featured Reviews

Edgar  Paez - PeerSpot reviewer
Work from anywhere and backup easily while being practical
I recommend Dropbox, yet not for all of the features it has. I am a basic user. In a personal mode, we have about 100 employees, and maybe 20 of them use Dropbox as a personal backup system. ShareFile is more secure than Dropbox. Five years ago, ShareFile was qualified as having better security control, access privilege management, and version control recovery, among many features that we were using for private documentation. Overall, I would rate Dropbox an eight out of ten.
Sunil-Nair - PeerSpot reviewer
Email collaboration and accessibility have improved team productivity
The valuable features include the email service, email updates, and Google Drive. People are given email access to Google Drive. The team can share manual files and work accordingly. They can access different teams from anywhere, collectively putting files, sharing them, and managing them. Additionally, the manufacturing product does not require any downgrades. It works fine and continuously for the last three or four years. Users can access their emails from anywhere in their browser without a laptop or can directly access from Gmail. This is helpful for salespeople.
David Donaldson - PeerSpot reviewer
Flexible plans, stable, and scalable
I used another solution at the same time, which was far worse. The American company I worked for used a similar file-sharing solution called LeapFile, a secure file transfer service. Personally, I found Citrix ShareFile to be much better than LeapFile, which was quite clunky. I later used a solution called Egnyte, which my company used as its main file transfer solution, though I'm not sure if it's still in use. The company moved to Egnyte because it is more of an enterprise-level solution. Egnyte was expensive, but it worked. I believe Citrix ShareFile is aimed at smaller to medium-sized organizations, making it a more appropriate solution than Egnyte due to its pricing.
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Top Industries

By visitors reading reviews
Educational Organization
54%
Financial Services Firm
5%
Computer Software Company
5%
Construction Company
4%
Computer Software Company
14%
Educational Organization
8%
Financial Services Firm
8%
Comms Service Provider
7%
Computer Software Company
14%
Legal Firm
10%
Financial Services Firm
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Dropbox?
For me, the biggest thing is version history. I can easily go back and view older versions.
What needs improvement with Dropbox?
One area of improvement would be to allow multiple users to edit a file simultaneously and see edits in real time, si...
What do you like most about Google Workspace?
Easy-to-build forms are allowing me to get feedback and information from my internal teams as well as from the custom...
What is your experience regarding pricing and costs for Google Workspace?
The pricing for Google Workspace is moderate. I would rate it a five out of ten, indicating it is neither cheap nor e...
What needs improvement with Google Workspace?
I do not have any major suggestions for improvement. However, while the security functionalities are similar to those...
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Comparisons

 

Also Known As

No data available
G-Suite Enterprise, G-Suite, Google Apps for Business, G Suite Basic, G Suite Business, G-Suite Basic, G-Suite Business, Google Vault
Citrix RightSignature, Citrix ShareFile
 

Overview

 

Sample Customers

Vita Coco, BCBGMAXAZRIA Group, Centric Project, Kayak, FourSquare, Asana, Huge Adversting , USA Gymnastics, Appen, Valliant, Radio Lab
There are over five million businesses that use Google Apps for Business worldwide. Some key customers include The Roche Group, National Geographic, American Red Cross, City of Los Angeles, Flight Centre, and Konica Minolta.
SecondMarket, KBC Partners, Twilio, You Know Who Design, oDesk Corporation, CMT Agency, Townhog
Find out what your peers are saying about Dropbox, Microsoft, Amazon Web Services (AWS) and others in Content Collaboration Platforms. Updated: May 2025.
859,545 professionals have used our research since 2012.