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Cisco VoIP PBX vs Skype for Business comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco VoIP PBX
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
IP PBX (2nd)
Skype for Business
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
62
Ranking in other categories
Virtual Meetings (4th)
 

Mindshare comparison

Cisco VoIP PBX and Skype for Business aren’t in the same category and serve different purposes. Cisco VoIP PBX is designed for IP PBX and holds a mindshare of 21.8%, down 26.7% compared to last year.
Skype for Business, on the other hand, focuses on Virtual Meetings, holds 13.2% mindshare, up 8.6% since last year.
IP PBX
Virtual Meetings
 

Featured Reviews

Adriano-Simao - PeerSpot reviewer
Provides support for help/service desk to be knowledgeable about all eGov infrastructure
Reduces costs throughout country inside a private network. Provides support for help/service desk to be knowledgeable about all eGov infrastructure and their users and technicians Regarding the extension of the country and most of the sites out of the capital city, we need to have support in…
Magdalena Teodorczuk - PeerSpot reviewer
Offers great audio and video quality for virtual meetings
I like the instant messaging feature in the product since I prefer to use the chat functionalities provided by the solution. It is easy to integrate the product with some of the other solutions in the market. I rate the integration capabilities of the product a ten out of ten. The product's user interface is user-friendly. I use the product at a personal level, so I can't speak about the support it provides for the maintenance part. I rate the overall tool a ten out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Reduces costs throughout country inside a private network."
"Provides support for help/service desk to be knowledgeable about all eGov infrastructure and their users and technicians."
"I like the seamless integration to local telecommunications."
"It's a good and stable product that fits my needs."
"The product's initial setup phase is very easy."
"I like the fact that it opens up your video conferencing, and, in many cases, the audio at the same time."
"The deployment is very fast."
"Scalable communication tool that's easy to install. Even old people are using it, because of its ease of use."
"Our employees use this solution for a communal space to collaborate for organizational decision making."
"One of the best features of Skype for Business is that you can set it up on mobile phones, and you can set it up on laptops. You can connect to the tool from anywhere."
 

Cons

"Regarding to the older version we use, we need some improvements on chat, smartphones, video conference, call recording capabilities, etc."
"The video quality could be improved, possibly due to internet connection issues."
"We have had trouble with scalability when trying to host large meetings."
"Skype for Business is not stable."
"The stability could be improved."
"We overcame the audio quality issues by asking users to use the 'Call Me' feature with their desk phone."
"Make it user friendly."
"Microsoft Teams, as I see it now, is more useful than Skype for Business."
"We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things."
 

Pricing and Cost Advice

Information not available
"Our company pays for a license for us to use the solution."
"The solution is priced fairly."
"I use the product's open-source version."
"We had a license for every one of our users to use Skype for Business. The license we used was part of an overall Microsoft license package."
"A license is required to use the solution."
"To realize value from the purchase of Skype Business, you need to take advantage of all the important functions of the program."
"It may be considered costly for certain markets, such as in India."
"The licensing is billed on a yearly basis."
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Top Industries

By visitors reading reviews
No data available
Educational Organization
89%
Financial Services Firm
2%
Computer Software Company
1%
Government
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What is your experience regarding pricing and costs for Skype for Business?
Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.
What needs improvement with Skype for Business?
The video quality could be improved, possibly due to internet connection issues. However, there is no significant weakness in Skype for Business.
 

Also Known As

No data available
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

 

Sample Customers

Energisa, Top Right Group
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.