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Cisco VoIP PBX vs Skype for Business comparison

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Cisco VoIP PBX
Average Rating
8.0
Number of Reviews
1
Ranking in other categories
IP PBX (2nd)
Skype for Business
Average Rating
7.8
Reviews Sentiment
7.0
Number of Reviews
62
Ranking in other categories
Virtual Meetings (4th)
 

Mindshare comparison

Cisco VoIP PBX and Skype for Business aren’t in the same category and serve different purposes. Cisco VoIP PBX is designed for IP PBX and holds a mindshare of 22.4%, down 24.1% compared to last year.
Skype for Business, on the other hand, focuses on Virtual Meetings, holds 12.5% mindshare, up 8.2% since last year.
IP PBX
Virtual Meetings
 

Featured Reviews

Adriano-Simao - PeerSpot reviewer
Provides support for help/service desk to be knowledgeable about all eGov infrastructure
Reduces costs throughout country inside a private network. Provides support for help/service desk to be knowledgeable about all eGov infrastructure and their users and technicians Regarding the extension of the country and most of the sites out of the capital city, we need to have support in…
Magdalena Teodorczuk - PeerSpot reviewer
Offers great audio and video quality for virtual meetings
I like the instant messaging feature in the product since I prefer to use the chat functionalities provided by the solution. It is easy to integrate the product with some of the other solutions in the market. I rate the integration capabilities of the product a ten out of ten. The product's user interface is user-friendly. I use the product at a personal level, so I can't speak about the support it provides for the maintenance part. I rate the overall tool a ten out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Reduces costs throughout country inside a private network."
"Provides support for help/service desk to be knowledgeable about all eGov infrastructure and their users and technicians."
"The Microsoft tech support are very good. They get back to you. I log a support call, and I usually have someone on the phone within a half an hour, so it is pretty good."
"The most valuable features of the solution are that it is quick and easy to use. It is a good tool for group calls."
"Scalability-wise, I rate the solution a nine out of ten...Stability-wise, I rate the solution a ten out of ten."
"We like the tools our administrator can use to identify which calls had quality issues and why. This makes troubleshooting our user experience somewhat easier."
"The most valuable features of Skype for Business include its persistent chat, Edge Server, Reverse Proxy, front-end server, back-end server, and business calling capabilities, among others."
"The integration with Microsoft Outlook for creating and scheduling meetings is nice."
"The quality of the meetings is very good."
"Video conferencing to hold virtual meetings helps to prevent employee displacement, where everyone can now enjoy the comfort of their own offices."
 

Cons

"Regarding to the older version we use, we need some improvements on chat, smartphones, video conference, call recording capabilities, etc."
"Skype for Business could improve by having a document channel or repository. Microsoft Teams has a better repository place for documents that you can share with your team. You can access it anywhere from any device."
"The video quality could be improved, possibly due to internet connection issues."
"If one of the users has a poor internet connection, this failure will compromise the meeting, causing delays and distortions in the communications."
"There are issues with the bandwidth, particularly for external meetings,"
"I feel bored with the look and feel of the tool, so it should be changed."
"We are looking for a more collaborative tool, not only in terms of virtual meetings but also for teams to collaborate, share a document, work together, and all those types of things."
"Sometimes Skype is slow, and we cannot use other elements of our devices while using the Skype solution."
"Going forward, I would like to see better call quality and reliability."
 

Pricing and Cost Advice

Information not available
"Our company pays for a license for us to use the solution."
"Skype for Business' pricing is reasonable."
"It may be considered costly for certain markets, such as in India."
"It may be slightly costly, but the features are awesome."
"When it comes to the pricing of the solution, I rate it as a five out of ten. It falls somewhere in the middle between being cheap and expensive."
"We purchased an open license."
"I use the product's open-source version."
"Previously, I did not use another solution."
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Top Industries

By visitors reading reviews
No data available
Educational Organization
72%
Financial Services Firm
5%
Computer Software Company
3%
Manufacturing Company
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What is your experience regarding pricing and costs for Skype for Business?
Skype for Business is affordable and has decent pricing. The video quality is a bit lower than Teams or Zoom, but it remains a good solution overall.
What needs improvement with Skype for Business?
The video quality could be improved, possibly due to internet connection issues. However, there is no significant weakness in Skype for Business.
 

Also Known As

No data available
Skype for Business Plan 1, Skype for Business Plan 2, Lync Server
 

Overview

 

Sample Customers

Energisa, Top Right Group
EmpireCLS Worldwide Chauffeured Services,LA Fitness, MedcoEnergi International, Tampa General Hospital, and HopewellHoldings Limited.