We compared Cisco Secure Email and Mimecast Email Security across several parameters based on our users' reviews. After reading the collected data, you can find our conclusion below:
Features: Cisco Secure Email offers advanced protection against phishing attacks, reputation-based filtering, and robust tracking functionalities. Mimecast Email Security is appreciated for its efficient archiving capabilities and effective protection against targeted threats. Its seamless integration with Microsoft 365 also earned high marks.
Room for Improvement: Cisco Secure Email should improve global malicious email defense, data loss prevention, and integration with third-party solutions. Mimecast Email Security should focus on improving its administrative aspect, filtering capabilities, and ease of setup.
Service and Support: Cisco support is generally considered knowledgeable and helpful, but a few users reported slow response times and difficulty navigating the support process. Mimecast's customer service elicits varied opinions, with some customers expressing satisfaction with its responsiveness and effectiveness, while others perceive it as unsatisfactory.
Ease of Deployment: Cisco Secure Email is generally straightforward and seamless to set up. It provides a modular and adaptable environment, but new users may need training. Users had mixed experiences with Mimecast Email Security's setup. Some users found it fast and uncomplicated, while others found it moderately complex.
Pricing: Opinions on the pricing of Cisco Secure Email are mixed. Some find it expensive but worth the investment, while others find it reasonably priced and competitive with other vendors. Mimecast Email Security is generally seen as costly, and some users struggle to justify the expense. It’s perceived as more expensive than competing solutions.
ROI: Cisco Secure Email's return on investment is influenced by factors such as use case, organization size, and industry. It is challenging to measure the return on investment for Mimecast Email Security.
Comparison Results: Cisco Secure Email is highly regarded for its intelligence threat detection, reputation filtering, and robust tracking abilities. The solution’s areas for improvement include data loss prevention and third-party integration. Mimecast is commended for its archiving and targeted threat protection capabilities. On the other hand, Mimecast faces challenges with its administrative aspect, filtering capabilities, and high pricing.
"Defender helps us prioritize threats across our organization."
"Does a thorough job of examining email and URLs for malicious content."
"The email protection is excellent, especially in terms of anti-phishing policies."
"The most valuable feature is protection against malicious links, fishing, and impersonation. You can train people to be aware of these threats, but they're not always careful. When they're using their phones between meetings, they click on a link, and it's game over."
"At the moment we are satisfied with this product. It's a stable, scalable, and resilient solution for us."
"The product's scalability is good."
"Microsoft Defender has a feature to protect each and every attachment. Even if it's an encrypted attachment, it will check for any potential threats."
"The two main features that prove most beneficial for us are URL scanning and attachment scanning."
"I can customize the configuration and policies."
"The tech engineers are very knowledgeable."
"This solution provides some benefits, like comfortable access to TAC support. You get prompt support when working directly with Cisco."
"Spam controls are excellent because they are a powerful feature that operates almost effortlessly."
"Anti-Spam and Advanced Malware Protection are the most valuable features... and we also have the option to block Zero-day attacks."
"Capital expenditure is a significant consideration, and the impact on major expenditures prompts a careful analysis before onboarding the new product."
"The user interface was quite friendly, it was quite easy to use, unlike some other Cisco products. Anybody could use it. You don't have to be familiar with IT to be able to handle navigating it."
"It has the ability to tell us, after an email has been delivered, where else it went, once it got inside. Maybe it's something we wanted it to stop and it didn't stop it, but it notified us later that it was something that it should have stopped. It can give us a trajectory of all the other places that it went internally and it can tell us what files were transferred as well."
"The initial setup is very straightforward."
"Mimecast certainly helped my customers reduce phishing emails."
"The piece that is most valuable from the Mimecast standpoint will be the sandboxing feature."
"Email security is the most valuable feature of the solution."
"Its administration console is very easy to use. The administration console is absolutely important because you interact with the platform through it."
"The interface of this solution is very easy to navigate and user-friendly. There is no delivery in email and other communications, making it reliable. The configuration is relatively easy."
"It's good, it keeps the spam out."
"We like the content filtering and secure messaging features."
"They have moved features from one console to another. Things have been moved around in the interface and it takes me time to find where certain features are."
"We need a separate license and we don't know how to get the license that is required."
"One area for improvement is support, in terms of being able to reach them and, especially, technical support for configuration."
"Configuration requires going to a lot of places rather than just accessing one tab."
"Microsoft wants its well-paying customers to finish testing some of its half-baked products, find bugs, and report bugs back to Microsoft's team, which is a little frustrating for those who have to manage it and roll it up to thousands of people across the organization."
"There is room for improvement with the UI."
"Too many false positives and lacks an accurate capability to detect malicious SharePoint sites."
"The visibility for the weaknesses in the system and unauthorized access can be improved."
"While Cisco offers excellent solutions and innovations, the pricing may not be suitable for everyone. The cost of the software is relatively high. In the current market, there are numerous competitive alternatives that focus on security, enterprise networks, and various other aspects. Cisco, being a comprehensive provider, extends its expertise across data, servers, storage, and security, making them a preferred choice for many enterprises. However, when it comes specifically to security solutions, there are other vendors that specialize solely in this domain, offering competitive options."
"There could be additional DLP functionality for it."
"The hardware is not up to the mark. Two to three times a year we have complete downtime."
"The product's GUI for the dashboard needs improvement."
"Typically, in a phishing email, they try to use a name everybody's going to recognize, like the CEO's name or the CFO's name... With this appliance, the way it's designed at the moment, for us to really stop that with any level of confidence, we have to build a dictionary of all the names of the people we want it to check, and all the ways they could be spelled. My name would be in there as Phillip Collins, Phillip D. Collins, Phillip Dean Collins, Phil Collins, Phil D. Collins. There could be eight or 10 variations of my name that we'd have to put in the dictionary. There's no artificial intelligence to say "Phil Collins" could be all these other things, and to stop phishing from coming through in that way."
"The UI is definitely one area of improvement because it doesn't match other interfaces and the navigation can be a little clunky."
"The initial setup was complex because I have two sites with physical clusters."
"The solution needs to improve its advanced phishing filters. It is very good at filtering things which have bad reputations. However, when phishing or malicious emails are new or coming from a legitimate source, we don't feel that the solution is working."
"As a user, the user interface of the management console could be upgraded, for example."
"Lately, Mimecast's outbound mail servers have been regularly blocklisted by spam filters. That didn't happen a few years back, but it seems to be a more frequent problem these days. When a server is blocklisted, it means all of my outgoing mail ends up in the recipient's junk mail. That affects my reputation and business confidence."
"The attachment scanning feature doesn't work properly."
"I did have a problem with Mimecast. That is why I was looking for an alternative solution because their sender IP address gets poorly rated by Microsoft."
"While it's quick and easy, the initial setup could be more user-friendly."
"The price could be better, it should be reduced."
"The solution should include more AI features instead of Mimecast's more general static configuration tooling."
"We have subscribed to an archival service, and yet, when we have to get our data out, we have to pay a fee to get our own data. They charge an extraction fee."
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Cisco Secure Email is ranked 2nd in Email Security with 55 reviews while Mimecast Email Security is ranked 5th in Secure Email Gateway (SEG) with 23 reviews. Cisco Secure Email is rated 8.4, while Mimecast Email Security is rated 7.8. The top reviewer of Cisco Secure Email writes "Has effortless spam control, improves security posture, and frees up our IT department's time". On the other hand, the top reviewer of Mimecast Email Security writes "It gives clients peace of mind and helps them educate their users about threats". Cisco Secure Email is most compared with Trellix Collaboration Security, Microsoft Exchange Online Protection (EOP), Fortinet FortiMail, Proofpoint Email Protection and IRONSCALES, whereas Mimecast Email Security is most compared with Microsoft Exchange Online Protection (EOP), Abnormal Security, Check Point Harmony Email & Collaboration, Fortinet FortiMail and Avanan. See our Cisco Secure Email vs. Mimecast Email Security report.
We monitor all Email Security reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.