"It has the ability to tell us, after an email has been delivered, where else it went, once it got inside. Maybe it's something we wanted it to stop and it didn't stop it, but it notified us later that it was something that it should have stopped. It can give us a trajectory of all the other places that it went internally and it can tell us what files were transferred as well."
"It is doing its work. It is doing what it was actually designed to do. It has ensured we don't have business email compromises, and it has also ensured that our brand Galaxy is unique all year round."
"It does a great job of preventing spam, malware, and ransomware. I can only go by what people have told me and what I've seen, but I have not seen spam in a year and a half to two years in my own company mailbox. And there are not a lot of catches where it's catching something that should have gotten through, either."
"The malicious URL scanning, as well as the anti-malware features, have been really useful for us in our environment."
"Cisco Secure Email Cloud Gateway has allowed our users to be able to concentrate on the emails that they do receive. Previously, our users had to deal with nine million additional emails across the organization, which is nearly 1,000 emails per user to have to deal with a month. That's a massive amount for our staff to deal with and probably several hours of their time. We have a lot of clinical staff, being a hospital. We want to make our staff as productive as possible. By removing a lot of that spam and phishing type emails, this allows them to do their job."
"The filtering is definitely better at catching both spam and malicious messages, and there's a lot of extremely granular ability for setting up rules. You can do it the way you want to. The Microsoft solution tends to be pretty limited in how it allows some of that to be done."
"The most valuable features are Advanced Malware Protection, URL filtering, and of course Reputation Filtering."
"The added value of it is that every migration to a new version is initiated by the Cisco version itself, so that is a bunch of work that you don't have to do on the Cisco ESA system on-premise. As it becomes a safe platform, you don't need to invest anything in your own data center or in your upgrade path."
"The piece that is most valuable from the Mimecast standpoint will be the sandboxing feature."
"It's really quite user-friendly. In terms of technical superiority and the product itself, there are no complaints. It is really cutting edge."
"Mimecast certainly helped my customers reduce phishing emails."
"Its administration console is very easy to use. The administration console is absolutely important because you interact with the platform through it."
"The product is good. To date, we have not faced any challenges."
"The initial setup is very straightforward."
"It does a good job for us, and its admin console is easy to use."
"It's good, it keeps the spam out."
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"I would like more functionality and how to use it for Level 2 type staff. The biggest issue is it needs to be easier to use and navigate."
"The interface is dated. It has looked pretty much the same for 15 years or so. It would be helpful to be able to do everything from one spot. The centralized quarantine and reporting are completely separate from policy administration."
"Typically, in a phishing email, they try to use a name everybody's going to recognize, like the CEO's name or the CFO's name... With this appliance, the way it's designed at the moment, for us to really stop that with any level of confidence, we have to build a dictionary of all the names of the people we want it to check, and all the ways they could be spelled. My name would be in there as Phillip Collins, Phillip D. Collins, Phillip Dean Collins, Phil Collins, Phil D. Collins. There could be eight or 10 variations of my name that we'd have to put in the dictionary. There's no artificial intelligence to say "Phil Collins" could be all these other things, and to stop phishing from coming through in that way."
"I use the search all the time. Sometimes, it is hard to search for things and things are hard to find. People come to me all the time, saying, "This email didn't get through." Then, I go searching and don't find it on the first search. You have to think about alternative searches. I don't know if there is an easier way that they could help to find things. I don't know how they could simplify it, because now everybody else is using the cloud and everything is coming from Office 365, or whatever. It is just not the same environment from years ago where everybody had their own server and you could search easier."
"The configuration UI should be made more intuitive. Currently, it takes a while to understand how to do the basic configurations."
"The UI is definitely one area of improvement because it doesn't match other interfaces and the navigation can be a little clunky."
"We have Microsoft and we have the E5 licenses, they have more EDR responses on certain emails. That's something that Cisco ESA on the cloud doesn't have. They don't do anything about MITRE attacks. They only detect if there is a malicious email or a threat and they remove it."
"They can do it better with web links, with the URLs. They have a technology called Outbreak but it doesn't work as well as we would like."
"The detection rates are an area for improvement."
"From an administrative point of view, Mimecast is a little bit cumbersome and difficult. It's not something that the end-user can easily find navigate themselves."
"We have subscribed to an archival service, and yet, when we have to get our data out, we have to pay a fee to get our own data. They charge an extraction fee."
"Their support should be improved. They are notorious for sending you to knowledge-based articles rather than actually talking to you, but that is, unfortunately, kind of becoming a trend with everything. In terms of features, I haven't had any complaints. However, I don't like the fact they moved to a paid training subscription model. They used to have a lot of free webinars for training, but they have started to charge for them in the past year."
"The filtering needs more flexibility."
"The price could be better, it should be reduced."
"Its pricing can be improved. It is a bit expensive."
"As a user, the user interface of the management console could be upgraded, for example."
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Cisco Secure Email is ranked 1st in Email Security with 11 reviews while Mimecast Email Security with Targeted Threat Protection is ranked 6th in Email Security with 8 reviews. Cisco Secure Email is rated 9.0, while Mimecast Email Security with Targeted Threat Protection is rated 8.4. The top reviewer of Cisco Secure Email writes "Stops the vast majority of email from getting in, across our multiple email domains". On the other hand, the top reviewer of Mimecast Email Security with Targeted Threat Protection writes "Protects your organization from all types of threats". Cisco Secure Email is most compared with FireEye Email Security, Proofpoint Email Protection, Fortinet FortiMail, Cisco Secure Email Cloud Mailbox and Kaspersky Security for Mail Server, whereas Mimecast Email Security with Targeted Threat Protection is most compared with Microsoft Defender for Office 365, Fortinet FortiMail, IRONSCALES, Clearswift SECURE Email Gateway and Microsoft Exchange Online Protection. See our Cisco Secure Email vs. Mimecast Email Security with Targeted Threat Protection report.
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