Mimecast email security solution was reviewed positively for its robust spam filtering, and customizable protection settings. Abnormal Security is lauded for its behavioral AI engine and strong defense against phishing attacks. Some improvements suggested for Mimecast include enhancing technical support and pricing competitiveness, while Abnormal Security users have mentioned the need for better integration options with mail platforms. Mimecast and Abnormal Security users reported different implementation times, with some experiencing longer deployment than others, ranging from several weeks to a few days.
The summary above is based on 43 interviews we conducted recently with Mimecast Email Security with Targeted Threat Protection and Abnormal Security users. To access the review's full transcripts, download our report.
"What I like about Abnormal Security is that it notifies me if any of my partners or suppliers are experiencing a security breach by analyzing their database and identifying potential cyber threats."
"It does some really cool stuff that other tools aren't doing. We found it to be really effective, and the AI/ML functionality is really what differentiates them."
"One of the things that I love about them is that the setup and installation are super easy. All you do is give them access to your Microsoft 365 tenant, and through APIs, they are able to do their work. They are doing all this through APIs, so you do not have to install the software and take a month to get it all set up to even see the value of the solution. You could be up and running in less than an hour."
"Ease of use is undoubtedly one of the most valuable features of Abnormal Security."
"The features that appeal to me most are the combination of auto-remediation and Detection 360."
"Their ability to take things out of the mailbox and catch things much faster than users is excellent."
"I have never encountered any stability issues with Abnormal."
"Initial auto-remediation allows us to auto-remediate before the email lands in the end user's inbox for a split second."
"The solution is pretty straightforward to use and easy to set up."
"The initial setup is very straightforward."
"The solution is scalable."
"The piece that is most valuable from the Mimecast standpoint will be the sandboxing feature."
"It does a good job for us, and its admin console is easy to use."
"Mimecast certainly helped my customers reduce phishing emails."
"It's really quite user-friendly. In terms of technical superiority and the product itself, there are no complaints. It is really cutting edge."
"Email security is the most valuable feature of the solution."
"One feature I'd love to see is outbound scanning."
"The pricing for academic institutions and student mailboxes is challenging."
"When we're working on something as engineers, and we find an idea or a method of doing something that would be greatly improved by doing it another way, there should be an ability for me to click the ideas button, type in an idea that I have, and submit it to a product review team or developers to have them think through the process a little bit more."
"There could be room for improvement in enhancing integration with other cybersecurity tools."
"The biggest pain point for us is the lack of support for on-premise email systems."
"I, as such, do not have anything that I do not like or would like to add, but you could argue that because they are doing it API-based, there is a chance that something could slip through temporarily before they are able to pull it out. In theory, it could happen just because of the nature of the system. They are not in line with the delivery of the mail. They are kind of asynchronous, which is a pro as well as a con. If it is synchronous, then I know it would always stop them, but because it is asynchronous, things could get through temporarily or because of some system issues on the Microsoft side or their side. It is the nature of the beast, but it is a little bit of a con."
"The ideal scenario would be for Abnormal Security to work in tandem with Microsoft to analyze incoming emails."
"I would like to have the ability to customize the auto-remediation feature."
"The reaction time between a new threat being identified and Mimecast picking it up needs to be narrowed a bit."
"Their support should be improved. They are notorious for sending you to knowledge-based articles rather than actually talking to you, but that is, unfortunately, kind of becoming a trend with everything. In terms of features, I haven't had any complaints. However, I don't like the fact they moved to a paid training subscription model. They used to have a lot of free webinars for training, but they have started to charge for them in the past year."
"The solution should include more AI features instead of Mimecast's more general static configuration tooling."
"We have subscribed to an archival service, and yet, when we have to get our data out, we have to pay a fee to get our own data. They charge an extraction fee."
"Lately, Mimecast's outbound mail servers have been regularly blocklisted by spam filters. That didn't happen a few years back, but it seems to be a more frequent problem these days. When a server is blocklisted, it means all of my outgoing mail ends up in the recipient's junk mail. That affects my reputation and business confidence."
"Its pricing can be improved. It is a bit expensive."
"I did have a problem with Mimecast. That is why I was looking for an alternative solution because their sender IP address gets poorly rated by Microsoft."
"From an administrative point of view, Mimecast is a little bit cumbersome and difficult. It's not something that the end-user can easily find navigate themselves."
Abnormal Security is ranked 4th in Secure Email Gateway (SEG) with 8 reviews while Mimecast Email Security is ranked 5th in Secure Email Gateway (SEG) with 23 reviews. Abnormal Security is rated 9.6, while Mimecast Email Security is rated 7.8. The top reviewer of Abnormal Security writes "Provides comprehensive email security management, effective in detecting a wide range of email threats". On the other hand, the top reviewer of Mimecast Email Security writes "It gives clients peace of mind and helps them educate their users about threats". Abnormal Security is most compared with Egress Intelligent Email Security, Microsoft Defender for Office 365, Cloudflare Area 1 Email Security, Cisco Secure Email and Avanan, whereas Mimecast Email Security is most compared with Microsoft Defender for Office 365, Microsoft Exchange Online Protection (EOP), Check Point Harmony Email & Collaboration, Cisco Secure Email and Fortinet FortiMail. See our Abnormal Security vs. Mimecast Email Security report.
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