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Cisco Secure Access vs Zscaler Private Access (ZPA) comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.2
Cisco Secure Access boosts ROI with efficiency, cost savings, enhanced security, AI-driven features, and improved user experience.
Sentiment score
6.2
Zscaler Private Access improves cloud migration flexibility and reduces costs, with enterprises seeing up to 289% ROI over three years.
At Amazon, we knew exactly how much it would cost if a fulfillment center was down for an hour.
Director, Network Services at a healthcare company with 10,001+ employees
The AI features further contribute by expediting threat detection and incident response, ensuring tangible returns through operational savings.
Principle Cloud Architect at a tech services company with 11-50 employees
It is one of those tools that needs to work right out of the box, and thankfully, it does; it is reliable, and the setup time was quick and straightforward.
Cyber Security Manager at a non-profit with 501-1,000 employees
The ROI is often cited around 289% over the three years of typical enterprises.
System engineer at a retailer with 10,001+ employees
I have found Zscaler Private Access (ZPA) to be very effective at providing operational flexibility during my organization's transition to cloud environments.
DevOps at My Heritage
Since we have a very small team, the ROI is around 20% to 30%.
Senior IT Specialist Network and Security at a marketing services firm with 201-500 employees
 

Customer Service

Sentiment score
6.9
Cisco Secure Access customer service is efficient, knowledgeable, and generally well-rated, with users praising support engineers' expertise.
Sentiment score
6.5
Zscaler Private Access support varies in quality, with mixed reviews on availability, response times, and communication challenges.
Cisco TAC is very competent.
Network Operations Engineer at a media company with 1,001-5,000 employees
With our established point of contact within Cisco, our experience has greatly improved; we no longer log all issues through technical cases, as we can go directly to our account managers or customer service team, which expedites resolution.
Cyber Security Manager at a non-profit with 501-1,000 employees
I would rate the technical support ten out of ten. Hands down.
Senior Network Administrator at a healthcare company with 1,001-5,000 employees
The technical support for ZPA is excellent, rated ten out of ten.
Technical management of Network Security - Network Hub at a comms service provider with 5,001-10,000 employees
We had regular calls, and the team was open and willing to assist us whenever required.
Solutions Architect at Direct Line Group
We lack specific root causes, and it's tough to relay information to users, considering multiple contributors such as phone numbers and internet service providers.
Senior IT Specialist Network and Security at a marketing services firm with 201-500 employees
 

Scalability Issues

Sentiment score
5.5
Cisco Secure Access efficiently scales with organizational growth, integrating seamlessly with infrastructures while offering robust performance and adaptability.
Sentiment score
6.6
Zscaler Private Access offers scalability and efficiency via cloud-based capabilities, benefiting organizations with rapid onboarding and no hardware upgrades.
We turn the traffic to the Cisco Secure Access cloud, and we can manage and apply the policies that are necessary, making it very easy to scale the solution.
System Engineer at a tech services company with 51-200 employees
Cisco has a great benefit in that you can integrate with other solutions in an easy way because it has a lot of protocols to integrate with others and sophisticated steps that we can apply for integration.
IT Manager at Bavaria Egypt S.A.E.
Performance has remained consistent, usage has increased, and we have not experienced scalability-related limitations.
Manager at a computer software company with 201-500 employees
Zscaler ZPA has excellent scalability.
Solutions Architect at Direct Line Group
I rate the scalability of ZPA as ten out of ten because it's a cloud service and can scale as needed.
Technical management of Network Security - Network Hub at a comms service provider with 5,001-10,000 employees
We need to deploy it and ensure it will be available in two different Availability Zones, but it's not something that can be done with automation, such as auto-scaling.
DevOps Team Member at a computer software company with 201-500 employees
 

Stability Issues

Sentiment score
7.8
Cisco Secure Access offers reliable performance and 99.9% uptime, with occasional, swiftly resolved issues like SSL decryption challenges.
Sentiment score
7.4
Zscaler Private Access is praised for stability and resilience, though minor bugs and post-rollout issues are noted by users.
Cisco is renowned for their reliability, and their products perform well under high data usage.
Network Operations Engineer at a media company with 1,001-5,000 employees
The service consistently provides secure connectivity for remote users, contractors, and hybrid environments with minimal disruption.
Manager at a computer software company with 201-500 employees
I rate the stability of Cisco Secure Access as ten out of ten.
General Manager at Datasoft Comnet
Even during peak usage or mass remote access events, performance remains consistent, which is critical for an enterprise environment handling business-critical applications.
Senior Network Engineer at Anthology
The architecture uses a global mesh of service edges with built-in fault tolerance and redundancy, providing an always-on experience.
System engineer at a retailer with 10,001+ employees
We implemented a resilient solution with load balance to ensure stability, which has proven effective thus far.
Solutions Architect at Direct Line Group
 

Room For Improvement

Cisco Secure Access needs better integration, simplified pricing, enhanced AI, automation, and improved analytics for efficient administration.
Zscaler Private Access needs scalability, flexible rules, better pricing, ease of configuration, vendor integration, and intuitive troubleshooting.
Modernization is needed, specifically in the enhancement of security features and functionality.
Pre-Sales Solution Partner at a computer software company with 11-50 employees
It was challenging to learn because it has a significant learning curve and requires considerable training to become proficient.
Network Operations Engineer at a media company with 1,001-5,000 employees
The granular access issue is coming from the product limitation at the moment, as it does not offer us the option to tell it that a particular role can only manage websites, allowed sites, and blocked sites.
Technical Product Owner at a tech vendor with 10,001+ employees
It complicates whitelisting, as we cannot determine which IP will be used, posing a challenge when needing to integrate with third parties.
Solutions Architect at Direct Line Group
I would appreciate seeing dynamic scaling implemented because it would be beneficial if an instance goes down to automatically start another one.
DevOps Team Member at a computer software company with 201-500 employees
While Zscaler Private Access (ZPA) wants users to utilize their infrastructure for scale benefits, regulated environments such as government and investment banks need on-premises processing for regulations and low latency requirements.
Principle Cloud Architect at a tech services company with 11-50 employees
 

Setup Cost

Cisco Secure Access offers value but requires careful evaluation of pricing models, discounts, and service expectations for enterprise suitability.
Zscaler Private Access offers premium, per-user pricing, justified by security features and cost-effectiveness within an 11-month payback period.
The solution is cheaper than premium options such as Palo Alto, existing Cisco licenses facilitate replacing previous solutions with Cisco Secure Access smoothly and affordably.
Principle Cloud Architect at a tech services company with 11-50 employees
It is good because you want to push Cisco Secure Access, and regarding the price, it is very much below other products.
Junior Information Technology Consultant Security at a tech services company with 10,001+ employees
Improvement on the pricing will help in expanding the market for Cisco Secure Access and then it can be affordable to much more number of companies than what it is right now.
Technical Manager at Ledorbis Solutions
It is expensive.
architect at Tata Consultancy
Although the solution is costly, its features justify the price for securing the organization from various access types.
Consultant at a consultancy with 10,001+ employees
While it is a premium investment, the short payback period of about 11 months and consolidation of multiple point products make it very cost-effective in the long run.
System engineer at a retailer with 10,001+ employees
 

Valuable Features

Cisco Secure Access enhances connectivity and security with VPN, Zero Trust, AI policy management, and cloud-based architecture.
Zscaler Private Access offers secure, scalable app access with Zero Trust, enhancing security and flexibility, especially in cloud environments.
It eliminates the hassle of switching on VPNs and provides a direct connection to resources via Cisco Secure Access.
General Manager at Datasoft Comnet
They are sending the traffic encrypted and categorizing the traffic based on the type, whether web traffic or internet traffic, and doing the security mechanism that is needed for the traffic type.
Solution Architect at Velocis Systems
Using ZTNA in Cisco Secure Access has positively affected my transition and my clients' transition to Zero Trust and least privilege principles, reinforcing the security posture.
Ts Senior Technical Consultant at a tech vendor with 10,001+ employees
Zscaler pre-tests websites and authorizes safe access, giving us a layer of security that we rely on.
Solutions Architect at Direct Line Group
Zscaler Private Access (ZPA) is much more secure than VPN because users are only allowed to access specific applications rather than the whole network.
Technical management of Network Security - Network Hub at a comms service provider with 5,001-10,000 employees
Zscaler has allowed an easy, secure way for us to access our internal resources from outside.
DevOps Team Member at a computer software company with 201-500 employees
 

Categories and Ranking

Cisco Secure Access
Ranking in Cloud Access Security Brokers (CASB)
3rd
Average Rating
8.6
Reviews Sentiment
6.4
Number of Reviews
72
Ranking in other categories
Secure Web Gateways (SWG) (4th), Firewalls (9th), ZTNA (6th), Secure Access Service Edge (SASE) (3rd), Domain Name System (DNS) Security (2nd)
Zscaler Private Access (ZPA)
Ranking in Cloud Access Security Brokers (CASB)
9th
Average Rating
9.0
Reviews Sentiment
6.9
Number of Reviews
13
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of August 2026, in the Cloud Access Security Brokers (CASB) category, the mindshare of Cisco Secure Access is 5.1%, up from 4.8% compared to the previous year. The mindshare of Zscaler Private Access (ZPA) is 2.0%, up from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Access Security Brokers (CASB) Mindshare Distribution
ProductMindshare (%)
Cisco Secure Access5.1%
Zscaler Private Access (ZPA)2.0%
Other92.9%
Cloud Access Security Brokers (CASB)
 

Featured Reviews

reviewer2788500 - PeerSpot reviewer
Network Operations Engineer at a media company with 1,001-5,000 employees
Secure access has unified zero trust and web protection while AI assistance automates tasks
From a feature perspective, I have not experienced any issues, drawbacks, or shortcomings. However, the cost of Cisco's products and licensing is high. My clients usually prefer cheaper options if possible. Mid-size or smaller businesses typically cannot afford Cisco Secure Access. Additionally, there is a steep learning curve, as it is very intensive. Someone with significant knowledge can work on it, but a new professional would have to spend considerable time to get accustomed to it. It is hard to find engineers who can work on it. Overall, we get what we pay for, as it is a pretty good feature and service. The pricing of Cisco's products and licensing is higher than competitors. If they could be more reasonable, that would help. The support offered for two years also has higher costs. Overall, the client's IT budget gets affected. It was challenging to learn because, as mentioned, it has a significant learning curve and requires considerable training to become proficient.
BasilJiji - PeerSpot reviewer
System engineer at a retailer with 10,001+ employees
Zero trust access has secured hybrid work and now provides seamless app connectivity
Zscaler Private Access (ZPA) has significantly reduced our attack surface by making our internal apps invisible to the internet. It effectively eliminates lateral movement as users are only connected to the specific application they are authorized to use rather than the entire network segment. Zscaler Private Access (ZPA) is highly stable. The architecture uses a global mesh of service edges with built-in fault tolerance and redundancy, providing an always-on experience that is far more reliable than our old hardware-based VPN concentrator. Zscaler Private Access (ZPA) is elastically scalable because it is a software-defined perimeter and not an appliance-based solution. I can instantly scale to support thousands of additional users without needing to upgrade any physical hardware.
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Use our free recommendation engine to learn which Cloud Access Security Brokers (CASB) solutions are best for your needs.
909,725 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
10%
Financial Services Firm
8%
Comms Service Provider
8%
Outsourcing Company
7%
Outsourcing Company
13%
Financial Services Firm
13%
Insurance Company
10%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business29
Midsize Enterprise13
Large Enterprise36
By reviewers
Company SizeCount
Small Business2
Midsize Enterprise4
Large Enterprise7
 

Questions from the Community

What is your experience regarding pricing and costs for Cisco Secure Access?
Before adopting Cisco Secure Access, we primarily relied on traditional VPN-based remote access solutions combined with supporting security tools for web filtering, access control, and visibility. ...
What is your primary use case for Cisco Secure Access?
Cisco Secure Access serves as our primary solution for providing secure remote access to corporate applications and resources for a distributed workforce. We use it to enforce consistent security p...
What advice do you have for others considering Cisco Secure Access?
My biggest piece of advice is to approach Cisco Secure Access as a strategic, zero trust initiative rather than simply a replacement for traditional VPN technology. Organizations get the most value...
What is your experience regarding pricing and costs for Zscaler Private Access (ZPA)?
Regarding pricing, setup costs, and licensing for Zscaler Private Access (ZPA), while it is not the cheapest solution, when you factor in the reduced VPN infrastructure, hardware maintenance, and o...
What needs improvement with Zscaler Private Access (ZPA)?
After deploying Zscaler Private Access (ZPA), I notice a reduction in VPN-related support tickets, particularly during peak hours, and audits become smoother because access is clearly defined per a...
What is your primary use case for Zscaler Private Access (ZPA)?
My primary use case for Zscaler Private Access (ZPA) is securing application-level access to internal applications without exposing the network to the public network. Previously, VPN gave users bro...
 

Overview

 

Sample Customers

1. IBM 2. Microsoft 3. Amazon 4. Google 5. Apple 6. Cisco Systems 7. Oracle 8. Intel 9. HP Inc. 10. Dell Technologies 11. Verizon Communications 12. AT&T 13. Comcast 14. T-Mobile 15. Sprint 16. Vodafone 17. Orange 18. BT Group 19. Deutsche Telekom 20. Telefonica 21. Nokia 22. Ericsson 23. Samsung Electronics 24. Sony 25. Panasonic 26. LG Electronics 27. Siemens 28. General Electric 29. Ford Motor Company 30. General Motors 31. Toyota Motor Corporation 32. Volkswagen Group
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Find out what your peers are saying about Cisco Secure Access vs. Zscaler Private Access (ZPA) and other solutions. Updated: August 2026.
909,725 professionals have used our research since 2012.