3CX Live Chat vs Genesys PureConnect [EOL] comparison

3CX and Genesys are both solutions in the Unified Communications category. Additionally, 91% of 3CX users are willing to recommend the solution, compared to 100% of Genesys users who would recommend it.

3CX Live Chat

Read 55 3CX Live Chat reviews

2,375 Views
713 Comparison Views

91% willing to recommend

Genesys PureConnect [EOL]

Read 1 Genesys PureConnect [EOL] review

100% willing to recommend

3CX Live Chat

Genesys PureConnect [EOL]

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Executive Summary

We performed a comparison between 3CX Live Chat and Genesys PureConnect [EOL] based on real PeerSpot user reviews.

Find out what your peers are saying about Cisco, 3CX, Digium and others in Unified Communications.

To learn more, read our detailed Unified Communications Report (Updated: March 2026).

Buyer's Guide

Unified Communications

March 2026

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Helped 885,286 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

3CX Live Chat

Average Rating

8.8

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

Virtual Meetings (8th), IP PBX (1st), Unified Communications (2nd), Live Chat (4th), Hosted and Cloud Based VoIP (3rd)

Genesys PureConnect [EOL]

Average Rating

9.0

Reviews Sentiment

8.3

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

Ahmed ACHOUR

General Manager at Beyond IT Services

Enhanced service desk workflow which streamlines operations and offers strong integration capabilities

The customers use 3CX for IP telephony and call center activities. Additionally, they use 3CX for service desk activities, including integration with other ITSM products to collect data from customers who need technical support on their platforms 3CX has proven to be a good solution, particularly…

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Mohamed-Saber

Sr. Genesys System Engineer at a tech services company with 201-500 employees

Provides great functionality

There are many use cases for Genesys, as it has almost all the channels needed to have a better customer experience which will increase customer satisfaction A most valuable feature is that it can be customized to meet all customer needs. As of now, they are doing great in all areas and they…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"3CX is easy to use, is quite easy to configure, has a good soft client, and overall, it's a good system for small-scale setups with a couple hundred extensions."

"They can increase their productivity with the many options that 3CX gives them."

"Mobility features and remote extensions work well."

"We have multiple branches countrywide and we all connect to one seamless system for all our communication needs."

"The most valuable features of 3CX Live Chat are the ability to go straight to a call or screen-sharing and creating multiple channels from the same chat widget effectively. The ability to raise a call straight out to the cloud is fantastic, it is really useful. Additionally, it integrates very well with WordPress."

"The ease of deployment and web interface to manage the phone system is without parallel, the phone system can be deployed within hours, and the cost saving to the client can be up to 80% compared to other systems with the same features."

"The solution is basically an online phone, it doesn't charge you anything, you can contact people easier than using normal applications, and it has powerful and secure connections."

"3CX is a software-based PBX which can cover every company's needs."

More 3CX Live Chat pros

"Can integrate with a lot of gateways in voice."

Cons

"The support team can appear to be condescending."

"Once we establish the system and do the initial configuration, some configurations will be fixed. However, if we need to change those configurations, the option is to do a reinstallation. Otherwise, we cannot do anything."

"3CX has some other limitations. One of our teams totally stopped using 3CX because they couldn't use it to capture the recordings of the conversations they were having with the client and also sync images on HubSpot CRM."

"It would be nice if the Chat feature also allowed us to transfer files."

"The current solution requires different ports for each instance and is not allowing for SIP trunk sharing between them."

"There are a lot of quality of life things that could be improved. When adding extensions, you need to use the extension import setting, you can't just use an import function to update extensions. You have to delete and recreate the extension, which can have all kinds of unintended consequences."

"3CX Live Chat could improve by having better integration with other solutions because we had multiple calls in which information was not extracted correctly."

"You cannot make a group call on 3CX. That feature would make my life easier because I could talk to two suppliers or a supplier and management together. I wouldn't need to end the call and call another person."

More 3CX Live Chat cons

"Customer support can sometimes be delayed."

Pricing and Cost Advice

"3CX sells an annual subscription, but we usually split it out monthly for clients, so they don't see an annual bill for the 3CX licensing, it's just part of their monthly phone bill. As they're paying us for carrier service anyway, we just roll it all together. Your standard phone service would be an additional cost, you either need to maintain a local carrier with POTS lines or PRI or a SIP, or you have to go with a cloud-based SIP."

"There is no add-on costing on the standard fees."

"The price of the solution has been reasonable. We have not had any problems or complaints with the licensing model. We have not reached a point where we need to upgrade. We have all the correct channels."

"Switching from POTS or PRI to SIP Trunk save the customer real costs. ROI is seen in less than a year."

"We used a yearly license depending on the customer's requirements, and the customers did not complain about the pricing."

"There aren't any additional costs. With the license I purchased, I have all features that I need. I don't have to buy an add-on or another license."

"The price of the solution is reasonable. There are a few license options and we are using an enterprise license."

"We have purchased an annual license to use 3CX Live Chat. There are different options available, you can pay monthly or yearly. I am completely satisfied with the pricing of 3CX Live Chat, it is cheaper than competitors and it is a better solution."

More 3CX Live Chat pricing and cost advice

Information not available

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Top Industries

By visitors reading reviews

Construction Company

Manufacturing Company

Marketing Services Firm

Media Company

Financial Services Firm

17%

Comms Service Provider

11%

Insurance Company

10%

Outsourcing Company

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	41
Midsize Enterprise	6
Large Enterprise	2

No data available

Questions from the Community

What is your experience regarding pricing and costs for 3CX Live Chat?

The pricing of 3CX is around six out of ten. For some customers, the first year may be free of charge, allowing them to try the solution before deciding to implement it.

See all answers

What needs improvement with 3CX Live Chat?

The reporting and dashboards of 3CX could be improved.

See all answers

What is your primary use case for 3CX Live Chat?

See all answers

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Compared 5% of the time

Mitel Application Suite vs 3CX Live Chat

Compared 4% of the time

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Genesys Cloud CX vs Genesys PureConnect [EOL]

Compared 28% of the time

NICE CXone vs Genesys PureConnect [EOL]

Compared 14% of the time

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Compared 13% of the time

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Compared 13% of the time

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Product Reports

Buyer's Guide

Live Chat

March 2026

Download 3CX Live Chat product report

Buyer's Guide

Workforce Engagement Management

March 2026

Download Genesys PureConnect [EOL] product report

Also Known As

3CX PBX

Interactive Intelligence Customer Interaction Center, CIC

Overview

Connect with your website visitors for free with the 3CX Live Chat plugin. With more than 1,900,000 downloads, 3CX Live Chat is the most popular, effective and reliable live chat plugin for WordPress. Increase conversions and boost customer satisfaction by communicating directly with your website visitors in real-time.

Integrate with 3CX for a multichannel communications suite including voice and video (requires 3CX V16). Get 3CX for free for one year for unlimited users hosted by 3CX, in your own cloud account or on-premise on Windows or Linux.

Easy and convenient for visitors
Build rapport with potential customers via live chat
Increase sales
Reduce customer support line costs by using live chat
Learn to understand the pain points of your customers

FEATURES

Simple and clean UI for all users
Option to elevate a live chat to a call or video call
Free iOS or Android apps to respond to messages through a smartphone
Ability to transfer chats to other agents
Agent’s picture is shown in the live chatbox
Customizable chatbox. Add a company logo, change the colors of the chatbox
All chats are saved in chat history
Dedicated storage system for all offline messages
Create unlimited agents to handle live chats and calls
Customizable offline message form
Supports animations in the chatbox
Ability to choose whether you want to accept or decline a chat

3CX

Gives your contact center a standards-based, multichannel software platform to blend all media types with your business systems.

Genesys

Sample Customers

Information Not Available

Americas Credit Union, Nowa Era, ING Bank, SJ Traffic Control, Western & Southern Life, Thomas Cook Northern Europe, Raiffeisen Bank, T-Mobile Austria, BOS Bank, mBank, Lasik MD, Allianz, Memira, Goteborg Energi AB

Buyer's Guide

Unified Communications

March 2026

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