Cisco DNA Center and NinjaOne are competing in network management. Cisco DNA Center holds the advantage in feature-richness and scaling capabilities while NinjaOne is known for cost-effectiveness and straightforward deployment.
Features: Cisco DNA Center offers network automation, assurance, and analytics, enhanced by robust security integrations and advanced telemetry insights. NinjaOne provides remote monitoring, endpoint management, and patch management, emphasizing IT management simplicity and broad capabilities.
Room for Improvement: Cisco DNA Center could improve in reducing its deployment complexity, simplifying user interface navigation, and enhancing integration ease with third-party applications. NinjaOne might benefit from expanding its feature set to include more network-specific functionalities, increasing scalability for larger organizations, and adding deeper analytic tools for comprehensive insight.
Ease of Deployment and Customer Service: Cisco DNA Center requires extensive deployment due to its complexity, and its support services can be complex to navigate. NinjaOne is known for quick setup and intuitive deployment, with customer support noted for responsiveness and simplicity.
Pricing and ROI: Cisco DNA Center involves higher setup costs due to enterprise-grade features but offers significant ROI for large enterprises. NinjaOne's budget-friendly pricing model provides attractive ROI for smaller businesses needing efficient IT management solutions.
Although Cisco DNA Center is expensive, we have seen a return on investment in terms of time savings.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
I have seen a return on investment with NinjaOne, specifically with fewer employees and less time spent on troubleshooting.
Overall, Cisco DNA Center rates eight out of ten as a complete solution.
The support for Cisco DNA Center is good.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
The customer support at NinjaOne is excellent, rated ten out of ten.
Customer support from NinjaOne is excellent.
From my experience, we can easily manage numerous devices.
The solution is designed for large enterprise companies.
I would rate the scalability of NinjaOne as ten out of ten.
We easily install the agent on new servers and can create scripts to automate agent installation.
The scalability of NinjaOne is good; we can add more as we grow.
When we communicate problems, they solve them effectively.
I would rate the stability a ten out of ten.
In the two years I have used it, I have never experienced any downtime or reliability issues.
The AI-driven insights have contributed significantly to faster troubleshooting and predictive analytics.
The client history in Cisco DNA Center can be longer than 10 days, perhaps extending to 15 or 20 days.
Security and reporting, including business intelligence tools, are adequate.
NinjaOne should consider adding notifications about script executions to email, Teams, or Slack channels.
The ability to have more than one NinjaOne agent on a device at a time, as this is a significant issue in our current state.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
My experience with pricing, setup cost, and licensing for NinjaOne is fairly cheap and easy.
The most valuable features include AI-driven insights which make troubleshooting much easier.
If there is a problem, I can inspect the situation and see what is happening, which is beneficial.
The software's automation tools have solved critical deployment problems for small businesses.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
Every month, every quarter, I see new features, and it is always evolving.
| Product | Market Share (%) |
|---|---|
| Cisco DNA Center | 1.0% |
| NinjaOne | 0.8% |
| Other | 98.2% |
| Company Size | Count |
|---|---|
| Small Business | 10 |
| Midsize Enterprise | 9 |
| Large Enterprise | 25 |
| Company Size | Count |
|---|---|
| Small Business | 17 |
| Midsize Enterprise | 3 |
| Large Enterprise | 2 |
Cisco DNA Center delivers powerful centralized security, automation, and comprehensive analytics for enhanced network management. With an intuitive dashboard and integration with Cisco devices, it reduces errors, boosts efficiency, and ensures seamless wired and wireless network operations.
Organizations leverage Cisco DNA Center for network management and automation, offering increased visibility into traffic flows and efficient device provisioning. It supports real-time data transmission, network segmentation, and integrates with ISE. Features like wireless assurance, centralized management, and AI-driven insights into network health promote an efficient network environment while addressing compliance issues. However, improvements are necessary for better third-party integration, affordability, and more user-friendly documentation.
What are the solution's most important features?In industries like healthcare, finance, and education, Cisco DNA Center's advanced features facilitate the management of complex network infrastructures and aid in achieving compliance efficiently. Its ability to manage LANs and WLANs supports diverse networking environments including greenfield projects and SPN setups.
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
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