Check Point Infinity vs Kore.ai comparison

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Check Point Infinity

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Executive Summary

We performed a comparison between Check Point Infinity and Kore.ai based on real PeerSpot user reviews.

Find out in this report how the two AI Security solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed Check Point Infinity vs. Kore.ai Report (Updated: June 2026).

Check Point Infinity vs. Kore.ai

June 2026

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Helped 909,725 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Check Point Infinity

Ranking in AI Security

5th

Average Rating

8.8

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

Advanced Threat Protection (ATP) (9th), AI-Powered Cybersecurity Platforms (7th), AI Observability (5th)

Kore.ai

Ranking in AI Security

7th

Average Rating

7.8

Number of Reviews

Ranking in other categories

AI Agent Builders (7th), AI Customer Experience Personalization (8th), AI Customer Support (2nd), AI IT Support (7th)

Mindshare comparison

As of August 2026, in the AI Security category, the mindshare of Check Point Infinity is 0.7%. The mindshare of Kore.ai is 0.5%. It is calculated based on PeerSpot user engagement data.

AI Security Mindshare Distribution
Product	Mindshare (%)
Check Point Infinity	0.7%
Kore.ai	0.5%
Other	98.8%

AI Security

Featured Reviews

Roy Lopez

TI at a security firm with 51-200 employees

Helps prevent advanced threats and reduce incident response times through unified security policies

The best feature Check Point Infinity offers for me is threat prevention, which is effective at blocking malware, ransomware, and phishing, as well as preventing zero-day attacks before they reach users or systems. For our team, the threat prevention in Check Point Infinity works by layering multiple defenses that stop attacks before they reach users or systems, and the most effective feature for us is the specific SandBlast Zero-Day Prevention, which uses advanced sandboxing and threat emulation to detonate suspicious files in a safe environment. Check Point Infinity has impacted my organization positively, as I have seen a reduction in security incidents and response times, with threats that used to slip through different point solutions now being blocked automatically thanks to the unified prevention layers.

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Judin Augustin

Associate Data Scientist at Guide House

Automation has reduced large call centers and provides real-time outbound support for patients

Kore.ai is a low-code platform, and you do not necessarily have to be an expert in artificial intelligence or generative AI to use this platform. However, if you have that experience, it will be a valuable add-on. The main advantage is that it has almost every kind of plugin available to use, whether for live agents or if you want to use it as a call center. You have real-time capabilities and the most useful plugins available, with almost every kind of model available with configurations. We can configure the ML models and train them. The platform is very user-friendly with explanatory features and a great UI. One significant feature is the live testing platform with Kore.ai. When you are creating a workflow, you have an interactive, real-time testing platform that reflects every change you make. This makes it easy to debug errors or add new features. Additionally, Kore.ai has many different tools and platforms that cater to different needs, whether for a call center, normal workflow, or machine learning workflow, which is really useful. Because of Kore.ai, it was much easier than creating something manually. A low-code platform always helps, and when that platform has this much capability, it provides far more value than manual development. It was particularly helpful for our team that we could create a POC and get that project into production. Kore.ai helped our team build a generative AI outbound calling chatbot, and it truly helped our customers. If you have a hospital with a thousand employees in a call center, you might consider outsourcing. However, with Kore.ai's outbound calling capabilities, you can eliminate the outsourcing part. You do not need a thousand call center employees. You can accomplish this through automation with just one or two employees if people need to switch to agents. This represented a significant cost reduction.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The Threat Prevention technology in Check Point Infinity has enhanced my security posture; that's very great, excellent, and helpful."

"It is one of the best brands and products in terms of centralization."

"I recommend Check Point Infinity to other customers due to its notable benefits and positive experiences with a major financial institution."

"The advanced threat prevention feature has significantly helped my organization; for example, Check Point Infinity flagged a suspicious file that had bypassed our email filters, and it turned out to be a zero-day malware—the threat prevention engine blocked it before it reached the user and gave us an alert instantly, saving us from a potential data breach."

"We have seen a faster response time and reduced effort from the network and security engineers while going through logs."

"Infinity has come to give us total protection."

"We have full control over what our employees can do with the devices we provide them, to provide a secure and reliable network infrastructure."

"Our company used Check Point Infinity to connect various locations worldwide through VPN, specifically using IPsec, rather than for cybersecurity. We implemented it in on-premises networks to collect data in data centers from different locations."

More Check Point Infinity pros

"It impacted my organization by helping us move into being AI-native, and it helped a lot to show other clients that we have worked in AI."

"Because of Kore.ai, it was much easier than creating something manually, and when that platform has this much capability, it provides far more value than manual development."

"Kore.ai is outstanding compared to other AI agent platforms such as Copilot Studio due to the centralized nature and integration of different apps within a single platform."

"Kore.ai has positively impacted my organization by simplifying the process of responding to emails and streamlining the workflow, saving me considerable time."

"Kore.ai helped us integrate a lot through documentation and trial and error, making it straightforward to integrate overall, resulting in a very good experience for first-timers."

"Kore.ai offers many valuable features, particularly its extensive array of connectors, allowing easy integration with various ERP systems and the straightforward implementation of webhooks and APIs."

"Kore.ai has positively impacted my organization because we are implementors, and I would say that approximately 80% of our income comes from developed projects with Kore.ai."

"Kore.ai has positively impacted my organization, as it saved a lot of time in implementation and the proof of concept was very fast to implement and easy to develop."

More Kore.ai pros

Cons

"The tool's technical support lags."

"They need to update the guides."

"Another improvement that would make our experience smoother with Check Point Infinity is simplifying the initial setup and configuration process; while powerful, it can feel overwhelming for smaller teams without dedicated security engineers, so more guides, wizards, or automatic best practice templates would be helpful."

"One of the main improvements that can be made is the latency in the portal."

"One point that led to the nine rating was an incident about two months ago where our inbound and outbound mail were going to quarantine and we could not do anything."

"Technical support is pretty delayed."

"The management console has given us some trouble, and the documentation is a little bit rigid in its solution paths."

"I would recommend having more comprehensive documentation, including a guide for installation and configuration of Check Point Infinity."

More Check Point Infinity cons

"In support, the team is not the greatest, but it works."

"Customer support is where Kore.ai has significant room for improvement. Post-implementation support is a particularly discouraging aspect for me."

"Kore.ai can be improved by enhancing their documentation, which is currently a bit disorganized."

"I choose 7.5 out of 10 for Kore.ai because a few things already need to be improved, one of which I have mentioned."

"To improve Kore.ai, I suggest focusing on more agentic automation, such as offering MCP kind of features with an orchestration layer for use cases."

"One thing I have learned is the unpredictability of LLMs and how buggy Kore.ai is as a software."

"This is a regret for me."

"In my experience, Kore.ai is not stable."

More Kore.ai cons

Pricing and Cost Advice

"The flexibility in pricing is advantageous, and being a special partner allows for negotiating special rates based on the project requirements."

"The pricing of Check Point Infinity could be better. There is a license needed to use the solution and we pay annually."

"I rate the product's price a six on a scale of one to ten, where one is cheap, and ten is expensive."

"When it comes to price, the paramount consideration is the strength of the security. If the security measures provided by the product, such as Check Point Infinity, are robust and meet our requirements, price becomes a secondary concern."

"The product has good pricing considering the features and a global approach."

"Choosing the correct set of licenses is essential because, without the additional software blade licenses, the Check Point gateways are just a stateful firewall."

"Check Point should provide an enterprise-wide license where the organization should be provided free hand of using any license or services for an agreed period of time (EULA)."

"The solution's price is quite high, and the licensing model requires extra licenses for various features like SD-WAN."

Information not available

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Top Industries

By visitors reading reviews

Security Firm

14%

Manufacturing Company

13%

Financial Services Firm

12%

Construction Company

Manufacturing Company

12%

Construction Company

12%

Outsourcing Company

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	39
Midsize Enterprise	10
Large Enterprise	10

By reviewers
Company Size	Count
Small Business	2
Midsize Enterprise	3
Large Enterprise	14

Questions from the Community

What needs improvement with Check Point Infinity?

Check Point Infinity could be improved with more intuitive documentation.

What is your primary use case for Check Point Infinity?

Check Point Infinity is used primarily for consolidating security across networks, including cloud and on-premise, and endpoints under one architecture. It is relied upon most for unified threat pr...

What advice do you have for others considering Check Point Infinity?

Check Point Infinity offers easy management, a centralized security tool, and excellent pricing. The review rating for Check Point Infinity is 9 out of 10.

What is your experience regarding pricing and costs for Kore.ai?

The experience with pricing, setup cost, and licensing of Kore.ai is that the price is low, and the licensing is also not costly.

What needs improvement with Kore.ai?

I do not have much to add regarding how Kore.ai can be improved since it has been a long time since we last used it. There are other platforms that offer more features, but those come at a higher p...

What is your primary use case for Kore.ai?

In my past organization, I used Kore.ai for one of the projects over a period of approximately six to eight months. Our main use case for Kore.ai involved building a Gen AI plus conversational AI p...

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Product Reports

Download Check Point Infinity product report

Check Point Infinity

August 2026

Download Kore.ai product report

August 2026

Also Known As

R80, Infinity

No data available

Overview

Check Point Infinity offers unified security management, integrating with Active Directory for a streamlined experience. It centralizes network, endpoint, and cloud security, enhancing efficiency and visibility while employing AI-driven threat prevention.

Check Point Infinity simplifies operations with its unified console, providing seamless integration across enterprise environments. With ThreatCloud AI, real-time analytics, and automation, Infinity enables proactive threat prevention and policy enforcement, strengthening security and reducing manual workloads. However, performance issues, a steep learning curve, and complex setup are challenges users may face. Its interface demands a detailed onboarding process, and while centralization improves threat prevention and policy consistency, the platform has complex licensing and costly implementation, especially for large organizations.

What are the most notable features?

Active Directory Integration: Seamless integration that enhances identity management.
Centralized Management: Unified console that simplifies operations and improves visibility.
ThreatCloud AI: Real-time analytics and AI-driven threat prevention.
Automation: Reduces manual workload, improving response times and consistency.
Unified Security: Integrates network, endpoint, and cloud environments.

What benefits and ROI should users evaluate?

Improved Security Posture: Strengthens defense against cyber threats.
Cost Savings: Reduces operational expenses in complex IT environments.
Efficiency: Centralized management enhances operational efficiency.
Consistency: Policy enforcement is streamlined across all environments.
Enhanced Visibility: Unified console improves threat monitoring and detection.

In industries like finance, healthcare, and telecommunications, Check Point Infinity is implemented to protect critical infrastructure from advanced cyber threats. Organizations utilize its centralized dashboard for firewall management and comprehensive threat detection, ensuring compliance and data security.

Check Point Software Technologies

Kore.ai provides advanced tools like Agent Desktop and Agent Co-pilot, designed to handle vast data volumes and improve efficiency. The platform integrates seamlessly with APIs and channels, supports multi-language capabilities, and offers real-time testing.

Kore.ai offers robust solutions for sectors like healthcare and aviation, enabling efficient ML model configuration and generative AI chatbot development. While there's room for improvement in language detection and scalability, particularly with Azure, Kore.ai excels in integrating with Microsoft ASR, TTS, Cloud Anthropic, and OpenAI, enhancing performance in industries such as insurance and healthcare. Users see potential in extending capabilities with advanced models like Claude or Anthropic. The post-implementation support could improve to match competitor offerings, and more comprehensive documentation is needed.

What are the key features of Kore.ai?

Agent Desktop: Streamlines customer interactions and reduces handle time
Agent Co-pilot: Assists agents with data handling and task efficiency
Advanced API Integration: Ensures seamless connectivity across platforms
Real-time Interactive Testing: Facilitates immediate testing and feedback
Low-code Configurator: Simplifies chatbot development and ML configuration

What benefits should users look for?

Operational Efficiency: Improved task handling and reduced costs
Scalability: Well-suited for diverse applications, though needs enhancement on Azure
Language Support: Global reach with multilingual features
Improved Customer Satisfaction: Enhanced interaction quality and faster resolutions

Kore.ai finds applications in banking, aviation, and automotive, facilitating real-time transactions, ticket booking, and customer feedback measurement. It is instrumental in creating AI chatbots for HR and customer services. Industries such as insurance and healthcare benefit from its capabilities in policy tracking and implementation, leveraging integrations with Microsoft ASR, TTS services, and OpenAI for superior chatbot functionality.

Sample Customers

Edel AG

Leading banks & Enterprise Companies