Carbonite Server vs Quest Rapid Recovery [EOL] comparison

OpenText and Quest Software are both solutions in the Backup and Recovery category. Additionally, 100% of OpenText users are willing to recommend the solution, compared to 90% of Quest Software users who would recommend it.

Carbonite Server

Read 7 Carbonite Server reviews

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2,403 Comparison Views

100% willing to recommend

Quest Rapid Recovery [EOL]

Read 20 Quest Rapid Recovery [EOL] reviews

90% willing to recommend

Carbonite Server

Quest Rapid Recovery [EOL]

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Executive SummaryUpdated on Oct 26, 2025

Quest Rapid Recovery and Carbonite Server compete in the data protection and recovery market. Quest Rapid Recovery's pricing and support services are advantageous, but Carbonite Server offers superior features and innovation, providing more value for cost.

Features: Quest Rapid Recovery offers quick snapshot-based recovery capabilities, integration with various platforms, and deduplication features. Carbonite Server provides cloud backup options, live server replication, and comprehensive dashboard controls.

Room for Improvement: Quest Rapid Recovery needs enhancements in cloud backup options, dashboard control functionalities, and live replication capabilities. Carbonite Server could improve its installation process, support response times, and platform integration ease.

Ease of Deployment and Customer Service: Quest Rapid Recovery is favored for its straightforward installation and responsive support. Carbonite Server, despite its feature set, involves more complex deployment processes but continuously improves customer interaction.

Pricing and ROI: Quest Rapid Recovery generally provides a more cost-effective initial setup, appealing to businesses with budget constraints. Carbonite Server, although more costly upfront, offers scalable advantages and long-term IT cost efficiencies, potentially increasing ROI with advanced features.

To learn more, read our detailed Backup and Recovery Report (Updated: June 2026).

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Backup and Recovery

June 2026

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Carbonite Server

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

Backup and Recovery (57th), Cloud Backup (45th)

Quest Rapid Recovery [EOL]

Average Rating

8.8

Reviews Sentiment

5.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Featured Reviews

Chris Puddy

Backup, storage and disaster recovery technical specialist at a computer software company with 201-500 employees

A reliable backup product which needs little management

For most technical users the setup and initial deployment are fairly straightforward and once deployed it 99% of the time looks after itself. Installation of the agents is similar to most other products in that it has an install wizard to guide you, the accompanying documentation is also very useful to assist wherever you are in the agent install and policy setup process. Normally our customers' IT team does the deployment of agents, however, this isn't a daunting task unless you are dealing with multiple servers to protect the product. On a server-by-server basis, the deployment doesn't take long. From the MSP side of things, the infrastructure sitting behind the scenes doesn't take too much to install, configure and maintain.

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Adam Augustín

Country Manager at Prianto Ltd

Granular recovery, replication is good and offers good speed

It is for any kind of company that uses their own servers. From a global perspective, our clients are small-sized companies. All the SMEs, compared to the Slovakian market, are quite small. It's a small market with small companies. They just want to enhance security and follow regulations It's…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The advice that I have for people looking into using Carbonite Server is that it seems reliable and easy to use."

"The Granular Restore of SQL feature has been a lifesaver more times than I can count. One of the main reasons for looking at Carbonite was their support for platforms like AIX and AS/400 Series."

"The solution is a free engine to help work with the container."

"Technical support handled all our issues quickly and effectively."

"I find the BMR/image and the recovery pieces are valuable."

"Easy verification of things is the most valuable feature."

"This solution is very simple to use and I will recommend it to anybody."

"The efficiency and convenience are excellent."

More Carbonite Server pros

"Basically, half of my day is saved because of the email notification and alerts."

"One feature I found that's the most valuable in Quest Rapid Recovery is the VM standby feature which is very useful for my current customer. The solution also has a great replication feature. The third most valuable feature in Quest Rapid Recovery is the five-minute RPO and the fifteen-minute RTO. The solution is also very user-friendly."

"Customer Service: So far, I've found both the online forums and Dell Community pages and the Dell knowledge base pretty extensive, and all our direct support with Dell techs has been quick and so far very helpful."

"The local mount utility is most valuable. I do restores fairly regularly. Thankfully, I have not ever lost an entire server that I've had to resurrect, but I certainly have people who erroneously saved over a file or have deleted a file. So, we've done that quite a bit. We still have the DL4000 appliance, and we had, kind of, extrapolated that out over a five-year period. Now, we're in year six, so we had to add storage, which we did as a SAN next to DL4000, but prior to adding in that extra storage, we, here and there, would run into situations where for whatever reason, it would want to be pulling a new base image, and then we would run out of storage. So, we would utilize the archive feature and archive the old data that we want to hang on to, but we don't necessarily need it taking up current data storage. Being able to export out really old data is most valuable to us. Then, we just store that on a NAS that we keep in another building."

"You can go for this solution; it is a very dependable solution, and we can be confident that this recovery software is working very well."

"The most valuable feature is the disaster recovery process from the data center."

"Not having to switch tapes is wonderful. It makes it so easy. We have an on-prem deployment that we also replicate to an offsite replication host. So by not having to deal with tapes and moving them off-site every day and every week, that's amazing ease of use for us."

"The solution is a great backup for the retail environment."

More Quest Rapid Recovery [EOL] pros

Cons

"The Hyper-V backup has room for improvement."

"It could be a little bit easier or faster to be able to access data files without having to download anything."

"The stability has room for improvement."

"They do not yet have USB recovery but they are adding it in coming releases."

"The support for object storage isn't quite there yet. Its public cloud support can be improved. I would love to see the public cloud support for object storage, and it would be great, but what I always hear from the folks at Carbonite is that in a lot of cases, it directly competes with their cloud offering. So, I don't know when or where that will go or if that will go anywhere, but we are hopeful to see something. The dashboard is a little outdated. If they gave it a facelift and put some better design around their dashboard, that would be tremendous. I generally care less about the visual aesthetics of an application as long as it does what it needed to do, which is true in the case of this solution. We also have the Microsoft 365 platform. Because they're two separate platforms, I have to log in to my Microsoft platform to manage it, and I have to log into my Carbonite server backup platform to manage it. Having these two coexist together in one management console is really what we're looking for, but we went for it knowing this. We also knew that there would be some integration coming down the road. So, we're again hoping to see some of that coming in 2021."

"In the next release I would like to see an improvement in the auto failover option."

"When you have to restore it, Carbonite takes a lot of time."

"I would like to see an improvement on the management user interface, as well as Kellion integrations."

More Carbonite Server cons

"It is expensive. If you do not need physical backups, it is expensive for basic virtual backups."

"It's buggy. That's a big problem. We're arranging to get rid of it. We're going to switch to Veeam."

"Rapid Recovery can only backup the machine or disc, but it can't back up from folders, and files, and things like that."

"GUI response time has a LOT of lag, although in all fairness it might be due to us running more clients than we should on the server."

"When you do a full backup, all of the memory resources on the server are used, which is something that should be improved."

"It's not really Quest's fault, but the only issue that I had during the time when I was doing a lot of our restores is whenever the server reboots, it has to bring all of the repositories back in again, which takes around five to six hours to pull eight terabytes back in again."

"I don't really think that there is a whole lot that needs to be changed. It would be nice if you could deploy the agent without having to reboot. When I upgraded my core to the latest version, I also wanted to update all of my servers, but I had to put that off because I can't just shoot it out there. I have to make sure it is at a time when I can do a reboot right away."

"There could be better space management for incremental data. When you use incremental data, the space in the appliance keeps on going up. There should be a better way to manage the space. You have to manage the incremental data to reduce the time."

More Quest Rapid Recovery [EOL] cons

Pricing and Cost Advice

"Its price is reasonable."

"The pricing is between $120 and $150 per year."

"The solution is open source."

"We pay 9,000 dollars per year for our license."

"It's very expensive which is why I want to drop it. They charge us per core and we have a six-core server. It's expensive to pay for maintenance charges. I want to switch to something cheaper."

"The pricing is on the higher end."

"It is a little expensive. However, I haven't compared it to other solutions. Being a nonprofit, it is always good to have nonprofit discounts on products."

"I don't think the licensing for the product is very expensive."

"Licensing fees are based on the amount of data that you want to store, which is related to how many customers you want to cover."

"I believe the basic license comes with six terabytes, whereas a lot of the other ones are four terabytes. From the price point, it seemed a lot better than the comparative models, such as Datto, Barracuda, and some of the others. I believe Barracuda was about $15,000 for four terabytes, and Quest was around $12,000 for six terabytes. Pricing is based on the period. There is just the maintenance fee that you have to pay annually, or you can pay for a three-year or four-year contract. This includes Premier Support."

"When I purchased the change to the license, it was $1,600. I think that was for changing the license. I don't believe that I had to purchase technical support in a while, so I must've bought maybe for five years, but I don't feel there was a huge cost involved in technical support. Its cost was definitely worth it because we've had a fantastic experience with them."

"I'm not aware of the exact cost of Quest Rapid Recovery because I'm from the technical team, but in general, the solution is quite competitive cost-wise."

More Quest Rapid Recovery [EOL] pricing and cost advice

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Top Industries

By visitors reading reviews

Comms Service Provider

10%

Computer Software Company

Healthcare Company

Construction Company

Manufacturing Company

12%

Performing Arts

10%

Comms Service Provider

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	3
Midsize Enterprise	3
Large Enterprise	1

By reviewers
Company Size	Count
Small Business	16
Midsize Enterprise	5
Large Enterprise	2

Questions from the Community

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What is your experience regarding pricing and costs for Quest Rapid Recovery?

Dell solutions are approximately 30% to 35% more expensive than Veeam.

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What needs improvement with Quest Rapid Recovery?

The product is expensive.

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What is your primary use case for Quest Rapid Recovery?

We have sold some of the products to our customers, mainly to remove competitors like Veeam and also other appliances that do not have the whole package integrated into just one appliance.

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Product Reports

Buyer's Guide

Cloud Backup

June 2026

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Buyer's Guide

Quest Rapid Recovery [EOL]

May 2026

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Also Known As

Carbonite Recover Backup

Dell AppAssure

Overview

Carbonite Server offers robust disaster recovery and data protection, with efficient features for restoring and managing complex server environments.

With capabilities like Bare Metal Recovery and SQL granular restore, Carbonite Server supports AIX and AS/400 Series, making it versatile for different platforms. Its efficient replication and failover processes are particularly beneficial for maintaining business continuity. Users appreciate the straightforward setup, responsive technical support, and automatic updates. There is room for improvement in areas such as instant recovery, more granular user permissions, and enhanced cloud integration. Managed service providers find it useful for offering reliable cloud and on-premises backup solutions.

What are the key features of Carbonite Server?

Bare Metal Recovery: Simplifies full system recovery with minimal user intervention.
SQL Granular Restore: Enhances precision in database recovery operations.
Platform Support: Compatible with AIX, AS/400, VMware, vSphere, and vSAN.
Efficient Replication: Facilitates swift disaster recovery and data transfer.
Automatic Updates: Ensures current software status with less manual effort.

What benefits and ROI can users expect?

Disaster Recovery: Quick recovery processes improve business resilience.
Easy Verification: Simplifies compliance and data integrity checks.
Resource Efficiency: Minimizes system resource usage, enhancing performance.
Reliable Support: Access to responsive technical support mitigates downtime.
Data Protection: Comprehensive solutions for cloud backups and data security.

Industries leveraging Carbonite Server enjoy its ability to support cloud backups, off-site data protection, and complex server restoration, especially in virtualized environments. It is widely used by managed service providers to deliver backup services and ensure application consistency in data transfers.

OpenText

Quest Rapid Recovery [EOL] provides easy-to-use backup and recovery capabilities, emphasizing granular recovery and point-in-time restoration with simple installation, data replication, and user-friendly navigation.

Quest Rapid Recovery [EOL] helps manage infrastructure environments with features supporting disk backup, archiving, VM standby, and replication. Despite limitations like sluggish GUI, lack of support for tape and Mac, and high memory use, users appreciate its real-time data replication and strong reliability. The tool is employed in on-prem deployments and aids in disaster recovery, protecting data across cloud and on-premise servers, securing databases, and facilitating quick recovery during failures.

What are Quest Rapid Recovery [EOL]'s key features?

Ease of Use: Simplifies operations with a user-friendly interface.
Granular Recovery: Allows detailed data retrieval.
Point-in-Time Restoration: Enables specific time data recovery.
Real-time Replication: Ensures up-to-date data replication.
Compression and Deduplication: Streamlines data management.

What benefits can users expect from Quest Rapid Recovery [EOL]?

Improved Storage Efficiency: Enhanced by archiving and disk backup support.
Flexibility: Utilizing VM standby and replication features.
Reliability: Offers fast emergency recovery with minimal admin burden.

Quest Rapid Recovery [EOL] is integral for industries requiring robust data protection, encompassing crucial server and database backups in compliance-focused environments with SQL databases and Hyper-V hosts, ensuring swift and dependable recovery solutions.

Quest Software

Sample Customers

INLINE Commercial Construction, Hamilton County

PRIME aerostructures GmbH, Tamworth Regional Council, Rhondda Housing Association, Stadtwerke Pforzheim GmbH & Co., Guangdong Aiyingdao Childrens Department Store, Nspyre, Tarrant Technology Partners, CloudRunner

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