CA Unified Communications Monitor vs ServiceNow IT Operations Management comparison

Broadcom and ServiceNow are both solutions in the IT Infrastructure Monitoring category. Broadcom is ranked #61, while ServiceNow is ranked #10 with an average rating of 8.2. Broadcom holds a 0.6% mindshare in IM, compared to ServiceNow’s 1.1% mindshare. Additionally, 50% of Broadcom users are willing to recommend the solution, compared to 95% of ServiceNow users who would recommend it.

CA Unified Communications M...

Read 2 CA Unified Communications Monitor reviews

2,146 Views
1,288 Comparison Views

50% willing to recommend

ServiceNow IT Operations Ma...

Read 46 ServiceNow IT Operations Management reviews

7,704 Views
3,775 Comparison Views

95% willing to recommend

CA Unified Communications M...

ServiceNow IT Operations Ma...

Comparison Buyer's Guide

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Executive SummaryUpdated on Oct 9, 2024

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CA Unified Communications Monitor and ServiceNow IT Operations Management are competitive products in IT operations. ServiceNow IT Operations Management is perceived as superior due to its extensive features and integration capabilities.

Features: CA Unified Communications Monitor offers real-time analysis, robust reporting capabilities, and a comprehensive overview of network and communication health. ServiceNow IT Operations Management integrates with IT service management processes, features advanced analytics, and automates IT workflows.

Room for Improvement: CA Unified Communications Monitor could improve in integration with other IT systems, expand its analytics features, and enhance its user interface. ServiceNow IT Operations Management could simplify deployment, reduce initial investment costs, and provide more out-of-the-box solutions for faster implementation.

Ease of Deployment and Customer Service: CA Unified Communications Monitor provides straightforward deployment and dedicated customer support. ServiceNow IT Operations Management requires more complex deployment with thorough integration but offers comprehensive support resources.

Pricing and ROI: CA Unified Communications Monitor is noted for its competitive setup cost, offering ROI through focused monitoring. ServiceNow IT Operations Management involves a higher initial investment, justified by its broad functionality and significant long-term ROI from operational efficiencies.

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To learn more, read our detailed CA Unified Communications Monitor vs. ServiceNow IT Operations Management Report (Updated: June 2026).

Buyer's Guide

CA Unified Communications Monitor vs. ServiceNow IT Operations Management

June 2026

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Helped 902,988 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

CA Unified Communications M...

Ranking in IT Infrastructure Monitoring

61st

Average Rating

6.6

Number of Reviews

Ranking in other categories

Unified Communications Monitoring (3rd), Network Monitoring Software (88th)

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

10th

Average Rating

8.2

Reviews Sentiment

6.5

Number of Reviews

Ranking in other categories

Event Monitoring (1st), Cloud Management (11th), AIOps (3rd)

Mindshare comparison

As of July 2026, in the IT Infrastructure Monitoring category, the mindshare of CA Unified Communications Monitor is 0.6%, up from 0.2% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.1%, down from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring Mindshare Distribution
Product	Mindshare (%)
ServiceNow IT Operations Management	1.1%
CA Unified Communications Monitor	0.6%
Other	98.3%

IT Infrastructure Monitoring

Featured Reviews

itarchit489981

IT Architect at a comms service provider with 10,001+ employees

Good end-to-end voice quality monitoring and offers valuable features

The solution should have automatic baseline detection. On the per hour, per base, per week. That's usually the best. And on a per individual CI level. I know that they're working on it and when that's available then we will definitely implement it because it will reduce the effort we need to maintain all the products. Right now we have to set thresholds for every location, and it needs to be actually dynamic so if we have better thresholding, we'll have faster alarms across all our locations. We won't have to expend effort on it by resetting or checking them on a regular basis.

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reviewer2755671

Solution architect at a tech vendor with 10,001+ employees

Significant enhancement in operations with powerful discovery and analytics, yet pricing structure poses challenges

ServiceNow IT Operations Management provides out-of-the-box dashboards. Along with the dashboard, it also provides the Operations Workspace, which is very useful for operations teams. There is a functionality called Performance Analytics, which we are also using to develop some dashboards for the senior leadership and operations team where they can perform trend analysis of alerts and events happening across the infrastructure and application landscape. These dashboards are really useful here. ServiceNow IT Operations Management's biggest plus point is that it is a platform. ITOM is just one module that ServiceNow IT Operations Management offers, but they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We use the solution to meet the needs of the customer."

"Good end-to-end monitoring"

"For us, it's very key to know the voice quality of the total solution, which is based on many components across many domains."

"I am impressed with the tool's ability to track information in an easy way."

"The product is very good but can be improved by providing a detailed information section to track recurring issues and their solution."

"The solution is saving time by providing templates, reducing duplication in rule configuration, and offering efficient alert management."

"The software asset management features — especially around discovery — are the tools I find to be the most valuable."

"Their Event Management is very good."

"The asset management tools are very valuable."

"The impact of ServiceNow IT Operations Management's configuration management on service quality has been significant, as we implemented a common platform for the Adani Group, which is a large company, and we have Adani Wilmar with close to eight or nine separate business units covering oil, gas, steel, and real estate, all having different features and functionality, while keeping the overall process and configuration the same to reduce the run maintenance cost of the overall group company and within Adani, ensuring a single source of truth."

"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."

More ServiceNow IT Operations Management pros

Cons

"The solution should have automatic baseline detection."

"All the features and functions of the solution can be improved, specifically the user experience."

"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."

"ServiceNow IT Operations Management could do a little bit better with integrations. Integrating ServiceNow IT Operations Management with CMDB processes needs a little more work."

"ServiceNow IT Operations Management is not very affordable. It is affordable for organizations with a minimum of 5,000 users plus."

"Lacks the ability to do its own monitoring."

"I would like more manual issues to have automated report-facing options."

"At times, it got cumbersome from the project management perspective. It could have been because of the way we were using it. I found Microsoft Project to be more extensive and robust than ITOM."

"The out-of-the-box reporting feature has room for the improvement, it can be make more user friendly as other tools."

"ServiceNow IT Operations Management is very expensive. The list price is around $40 per node per month for the high-end, all-inclusive version."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

Information not available

"There are additional costs, you have to pay more for everything."

"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."

"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

"While not entirely sure, I believe the solution costs at least a million dollars annually."

"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."

"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."

"The pricing is high and may be excluding the small to medium-sized enterprise businesses."

More ServiceNow IT Operations Management pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Manufacturing Company

12%

Financial Services Firm

11%

Computer Software Company

Healthcare Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

By reviewers
Company Size	Count
Small Business	12
Midsize Enterprise	6
Large Enterprise	29

Questions from the Community

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What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

Regarding pricing, while I initially felt the prices were high when we moved, I now see that it is reasonable considering that we are not just using an ITSM tool; we are improving processes and com...

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What needs improvement with ServiceNow IT Operations Management?

ServiceNow IT Operations Management can be improved by focusing on adoption, as some companies still use other tools, and we had to onboard them initially, addressing challenges such as data migrat...

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What is your primary use case for ServiceNow IT Operations Management?

As an implementation expert and former CIO, I handled implementation from an IT best practice perspective for different companies.

See all answers

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Also Known As

CA UC Monitor

ServiceNow ITOM

Overview

CA Unified Communications Monitor provides real-time insight into communication networks, ensuring seamless connectivity and performance.

Designed for efficient management of unified communications, CA Unified Communications Monitor helps organizations monitor, diagnose, and manage their network and communication services efficiently. It delivers critical network visibility, allowing IT teams to quickly identify and resolve performance issues. Built with scalability in mind, it supports environments of all sizes, adapting to evolving network demands.

What are the key features of CA Unified Communications Monitor?

Real-time Monitoring: Provides live updates and dashboards for continuous network performance oversight.
Scalability: Handles growing network demands effortlessly, supporting various organization sizes.
Comprehensive Reporting: Offers detailed analytics and reporting to help in troubleshooting and performance analysis.
Custom Alerts: Configures alerts for proactive issue management, ensuring quick response to potential disruptions.

What benefits can users expect when evaluating CA Unified Communications Monitor?

Improved Network Performance: Enhances overall communication quality by addressing bottlenecks promptly.
Cost Efficiency: Reduces downtime and maintenance costs through proactive monitoring and quick issue resolution.
Enhanced User Satisfaction: Ensures a seamless user experience with consistent communication services.
Operational Agility: Adapts easily to growing network needs, supporting efficient management processes.

Industries such as finance, healthcare, and education benefit significantly from CA Unified Communications Monitor implementation. It ensures stable connections for remote consultations in healthcare, supports financial data transmission, and enables interactive learning experiences in education. By facilitating uninterrupted and high-quality communications, it directly contributes to business continuity and improved operational outcomes.

Broadcom

ServiceNow IT Operations Management offers a scalable platform for managing IT infrastructure with features like discovery, dashboards, and service mapping. Ideal for incident, change, and problem management, it enhances operational efficiency and reduces IT service downtime.

ServiceNow IT Operations Management provides comprehensive solutions for consolidating events, automating workflows, and monitoring IT systems. Users utilize it for managing ticketing systems and conducting impact analysis through service mapping. The platform supports integrations with other modules, boosting efficiency with its intuitive interface. While highly functional, improvements in interface design and pricing are necessary, especially in integration with non-IP devices and cloud providers. Enhanced AI, machine learning, and discovery and monitoring functions are also needed.

What are the most important features?

Discovery: Automatically detects and maps IT infrastructure components.
Dashboard: Offers out-of-the-box reports through a user-friendly interface.
Service Mapping: Aids in assessing the impact of IT changes.
Event Management: Consolidates events for better management.
Orchestration: Streamlines automation processes to optimize workflows.

What benefits or ROI should be expected?

Scalability: Supports dynamic growth in IT operations.
Enhanced Efficiency: Improves workflow automation and event management.
Reduced Downtime: Minimizes service interruptions to maintain productivity.
Cost Reduction: Lowers operational costs by optimizing resources.

IT Operations Management by ServiceNow is widely implemented across industries like finance, healthcare, and manufacturing to optimize IT processes, enhance monitoring, and streamline infrastructure management. It is particularly effective in automating workflows and improving service reliability.

ServiceNow

Sample Customers

BBVA Compass

servicenow, TransAlta, NATS, Symantec

Buyer's Guide

CA Unified Communications Monitor vs. ServiceNow IT Operations Management

June 2026

Free Report: CA Unified Communications Monitor vs. ServiceNow IT Operations Management

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