Everbridge IT Alerting vs OPS/MVS Automation Intelligence comparison

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Executive Summary

We performed a comparison between Everbridge IT Alerting and OPS/MVS Automation Intelligence based on real PeerSpot user reviews.

Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management.
To learn more, read our detailed IT Alerting and Incident Management Report (Updated: March 2024).
765,386 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"The rules option has been helpful, as we can adjust the conditions in the template.""Even in the first few months, we realized some of those benefits around shortening the time to resolution.""Email Ingestion - Having the ability for ticket generation to auto-generate an incident through Everbridge has saved my team hundreds of man-hours it would have taken to manually create them.""We have been able to use it to track and verify that people are on the bridge.""Valuable features include having the Calendar built in. That allows for on-call rotation to be set once and left alone. Also, Slack Integration enables us to have all the information from an incident and discussions documented through Slack, without input.""I manage the platform, and I don't really use it. The scheduling aspect of it is valuable where you create your groups and then either manually or via API call, you can initiate an alert. It'll look at the schedule and only contact those people who are on-call. So, it takes the guesswork out.""It's very customizable. For instance, if you're going on vacation this week, you go to your calendar and say, "I'm off this week, make the secondary the primary." And that's done on-the-fly. It's very responsive. It's very user-friendly.""It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable."

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"It alerts the operators when it is time to repair the communications and the IPLs.""With the automation pieces we can bring this region up or take this region down, and it allows us to always meet our time critical requirements.""OPS/REXX is valuable because it allows us almost unlimited flexibility in automating our system.""The documentation is simple, easy to follow, and use. A limited, first-time systems programmer can do it, in that it is out-of-the-box almost functional.""Their technical support is incredible, immediately responsive, and even if it is not updated to Level 2 support sometimes, they chip in providing more detailed answers and options to fix the problem.""​The service has been wonderful. I like the people that I have had to deal with. The process is very straightforward. I call or use the website.""Because we can define complex commands, the training of new operators is quicker. We can also put checks in place, that will prevent user errors.""It's a very stable product. I very much like the SSM stuff in it. The rules engine, it's awesome."

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Cons
"I swapped two people's weeks, and at least from what I saw, I had to do each day individually. It would be nice if I could swap two people's weeks without having to do it each day.""I know that we get frustrated at the capacity of SMS messages. It's not very long, and if you want to send a long message, they end up sending you a link to the rest of the message.""I would like to have a little bit more flexibility in the member portal.""With their templates, you can only have a maximum of three phases: new, updated, and resolved. It's not always that easy when we open up a call, that we identify who we need, page out, and we're good. A lot of time it requires multiple page-outs. Being restricted to those three phases, there's no way to say, "I want this variable to be persistent, and this one to not be." ...I would like to see a bit more flexibility and tighter control over the templates and the variables you can create.""An incident management feature would be nice because, as it stands now, you select different items when you're filling out a form to launch a notification. If those were more conditional it would help. Right now it just puts out whatever you put into the form, whereas, if you could specify a "yes" or "no" and it would input a different verbiage, that would be nice to have, instead of having to spell out all the verbiage.""Their integration capabilities are still progressing, but not quite where we'd like to see them yet. They're moving there with that orchestration capability where they're seeing the potential of an API-first mentality. So instead of trying to build custom connections into everything, you open up APIs to allow other systems to talk to IT Alerting and allow IT Alerting to talk to other systems. There is room for improvement, but they get it.""What I would like to see is vendor alerting. It's not structured to take into account that users outside of our environment, users outside of IT, may not be in the group. IBM is an outside vendor for us, and we have IBM CEs who come in on a regular basis. If there's a problem, we call those vendors in. That should be tied into the system where we can say that vendors A, B, and C have these users and we want them available to come into the office when there's an issue. We want to be able to alert them in the same way we alert internally.""The incident templates can get complex and hard to troubleshoot, so it helps to focus on keeping it simple."

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"One thing that comes to mind is the MQ interface. The last time we tried to use it, it seemed a little clunky.""​It’s a complex product. The initial installation is easy, but implementing various functions is a constant process.​""The reason sometimes it is not stable, we do not have the expertise to write the script.​""Performing a stop/restart of OPS/MVS could be a little smoother. Without special coding, some undesired tasks will be started and some necessary tasks will be stopped if we have to bounce OPS/MVS during the day.""Because of its age, it's a little bit difficult to modernize some of the integrations and some of the functions.""It definitely needs more web-based interface, to be more mobile-open. More APIs, more open source to it.""Scalability is zero. It cannot be scaled because of its age.""The further expansion of the mainframe teamcenter interface. Also, the web services support is something that I am looking into."

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Pricing and Cost Advice
  • "When we did our contract, we did a three year contract with fixed pricing. We locked in the pricing for three years. As we have grown, we locked in pricing for additional units of employees."
  • "Their call structure is based on how many people are IT alert people and who is on the calendar, and the cost will be driven by those numbers versus if you are using it for the non-IT alert. As you look at the competition and other vendors, make sure you truly understand your cost structure with them."
  • "They are one of the top three most expensive products. I also understand if you are going to use them for IT alerting, it is worth it. They are competitively priced, but the IT alerting is the differentiator. The way that they market it and push it out. That is their premier function."
  • "Pricing is reasonable."
  • "For us, the pricing is a good value. I can't say whether or not their list pricing looks favorable to everyone who's checking, but I can say that the process of sourcing and procurement with them was very professional, comfortable, and friendly. The negotiations were done well on both sides, and in the end, I'd say the price was very effective... I think that people will find that Everbridge is a great listener and is willing to meet in the middle."
  • "Their pricing is a good value and very reasonable. They are very upfront about their pricing. There is nothing confusing about it."
  • "We thought the base product was pretty reasonable. It can pricey once you start adding stuff on."
  • "It saves us a lot of time."
  • More Everbridge IT Alerting Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable.
    Top Answer:It's a seven out of ten for us in terms of pricing. We've just gone through a process of looking at other solutions.
    Top Answer:I know that we get frustrated at the capacity of SMS messages. It's not very long, and if you want to send a long message, they end up sending you a link to the rest of the message. It's not easy to… more »
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    8.0
    14th
    out of 20 in Event Monitoring
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    Also Known As
    CA OPS MVS Event Management and Automation, CA OPS/MVS Event Management and Automation, Unicenter CA-OPS/MVS Event Management and Automation
    Learn More
    Overview

    Everbridge IT Alerting is a closed-loop cyber security and incident response automation solution that helps organizations respond to IT Incidents faster and improve teams’ response performance by automating communication, collaboration, and orchestration processes for ServiceOps, IT Security Ops, DevOps, and Disaster Recovery Ops. As a FedRamp-certified solution, IT Alerting capabilities include in-depth scheduling/calendars, interactive & analytical reporting, on-call scheduling, automated escalation, response workflow automation, recording, and much more. The solution is offered as a cloud service based on the secure, highly available, resilient, and globally scalable Everbridge CEM platform.

    Learn why 5,400+ enterprise customers trust Everbridge (NASDAQ (EVBG)) with their IT Response Automation Management and IT Alerting solutions; visit ITAlerting.com to learn more or request a demo.

    Need Integration with your ITOM, ITSM, SIEM tools?

    Plug Everbridge IT Alerting directly into your ITOM, ITSM, SIEM, IT Monitoring tools including ServiceNow or BMC Remedy with our certified, two-way integrations and automatically contact the on-call IT team members, launch conference bridges and automatically escalate to the senior personnel in case of major IT incidents.

    z/OS, its subsystems, databases, middleware, applications, and software generate thousands of event messages daily. IT professionals need a tool to filter, prioritize, and respond quickly to these events before they impact availability and threaten business processing and associated service level agreements. CA OPS/MVS EMA automates processes, enabling you to resolve problems as they arise. It also automates more routine tasks, simplifying IT management and operations.
    Sample Customers
    Choice Hotels, Alexion, Navy Federal Credit Union, EastWest Bank, IBM, Core Logic, Paypal, Charter Communications, Lowes, Express Scripts, Finastra, Worldpay
    Tieto
    Top Industries
    REVIEWERS
    Financial Services Firm26%
    Pharma/Biotech Company16%
    Energy/Utilities Company11%
    Manufacturing Company11%
    VISITORS READING REVIEWS
    Computer Software Company15%
    Financial Services Firm14%
    Government11%
    Healthcare Company10%
    REVIEWERS
    Financial Services Firm57%
    Healthcare Company10%
    Energy/Utilities Company10%
    Insurance Company10%
    VISITORS READING REVIEWS
    Financial Services Firm34%
    Computer Software Company11%
    Manufacturing Company11%
    Logistics Company9%
    Company Size
    REVIEWERS
    Small Business13%
    Large Enterprise88%
    VISITORS READING REVIEWS
    Small Business16%
    Midsize Enterprise12%
    Large Enterprise73%
    REVIEWERS
    Small Business4%
    Large Enterprise96%
    VISITORS READING REVIEWS
    Small Business6%
    Midsize Enterprise5%
    Large Enterprise89%
    Buyer's Guide
    IT Alerting and Incident Management
    March 2024
    Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management. Updated: March 2024.
    765,386 professionals have used our research since 2012.

    Everbridge IT Alerting is ranked 9th in IT Alerting and Incident Management with 22 reviews while OPS/MVS Automation Intelligence is ranked 14th in Event Monitoring. Everbridge IT Alerting is rated 8.8, while OPS/MVS Automation Intelligence is rated 9.4. The top reviewer of Everbridge IT Alerting writes "We have seen substantial savings with its usage as it drives down our MTTR". On the other hand, the top reviewer of OPS/MVS Automation Intelligence writes "The ability to use command rules is great when our operators have repetitive tasks, but we'd like to automate off of different highlighted messages without actually knowing what the message is". Everbridge IT Alerting is most compared with PagerDuty Operations Cloud, ServiceNow, OnSolve Platform for Critical Event Management, xMatters and Opsgenie, whereas OPS/MVS Automation Intelligence is most compared with BMC MainView, IBM Tivoli OMEGAMON, SCOM, BMC TrueSight Operations Management and DX Spectrum.

    We monitor all IT Alerting and Incident Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.