We performed a comparison between Everbridge IT Alerting and OPS/MVS Automation Intelligence based on real PeerSpot user reviews.
Find out what your peers are saying about PagerDuty, Atlassian, Everbridge and others in IT Alerting and Incident Management."The rules option has been helpful, as we can adjust the conditions in the template."
"Even in the first few months, we realized some of those benefits around shortening the time to resolution."
"Email Ingestion - Having the ability for ticket generation to auto-generate an incident through Everbridge has saved my team hundreds of man-hours it would have taken to manually create them."
"We have been able to use it to track and verify that people are on the bridge."
"Valuable features include having the Calendar built in. That allows for on-call rotation to be set once and left alone. Also, Slack Integration enables us to have all the information from an incident and discussions documented through Slack, without input."
"I manage the platform, and I don't really use it. The scheduling aspect of it is valuable where you create your groups and then either manually or via API call, you can initiate an alert. It'll look at the schedule and only contact those people who are on-call. So, it takes the guesswork out."
"It's very customizable. For instance, if you're going on vacation this week, you go to your calendar and say, "I'm off this week, make the secondary the primary." And that's done on-the-fly. It's very responsive. It's very user-friendly."
"It's mainly for mass notification and pooling of contacts. Pooling of customers is valuable."
"It alerts the operators when it is time to repair the communications and the IPLs."
"With the automation pieces we can bring this region up or take this region down, and it allows us to always meet our time critical requirements."
"OPS/REXX is valuable because it allows us almost unlimited flexibility in automating our system."
"The documentation is simple, easy to follow, and use. A limited, first-time systems programmer can do it, in that it is out-of-the-box almost functional."
"Their technical support is incredible, immediately responsive, and even if it is not updated to Level 2 support sometimes, they chip in providing more detailed answers and options to fix the problem."
"The service has been wonderful. I like the people that I have had to deal with. The process is very straightforward. I call or use the website."
"Because we can define complex commands, the training of new operators is quicker. We can also put checks in place, that will prevent user errors."
"It's a very stable product. I very much like the SSM stuff in it. The rules engine, it's awesome."
"I swapped two people's weeks, and at least from what I saw, I had to do each day individually. It would be nice if I could swap two people's weeks without having to do it each day."
"I know that we get frustrated at the capacity of SMS messages. It's not very long, and if you want to send a long message, they end up sending you a link to the rest of the message."
"I would like to have a little bit more flexibility in the member portal."
"With their templates, you can only have a maximum of three phases: new, updated, and resolved. It's not always that easy when we open up a call, that we identify who we need, page out, and we're good. A lot of time it requires multiple page-outs. Being restricted to those three phases, there's no way to say, "I want this variable to be persistent, and this one to not be." ...I would like to see a bit more flexibility and tighter control over the templates and the variables you can create."
"An incident management feature would be nice because, as it stands now, you select different items when you're filling out a form to launch a notification. If those were more conditional it would help. Right now it just puts out whatever you put into the form, whereas, if you could specify a "yes" or "no" and it would input a different verbiage, that would be nice to have, instead of having to spell out all the verbiage."
"Their integration capabilities are still progressing, but not quite where we'd like to see them yet. They're moving there with that orchestration capability where they're seeing the potential of an API-first mentality. So instead of trying to build custom connections into everything, you open up APIs to allow other systems to talk to IT Alerting and allow IT Alerting to talk to other systems. There is room for improvement, but they get it."
"What I would like to see is vendor alerting. It's not structured to take into account that users outside of our environment, users outside of IT, may not be in the group. IBM is an outside vendor for us, and we have IBM CEs who come in on a regular basis. If there's a problem, we call those vendors in. That should be tied into the system where we can say that vendors A, B, and C have these users and we want them available to come into the office when there's an issue. We want to be able to alert them in the same way we alert internally."
"The incident templates can get complex and hard to troubleshoot, so it helps to focus on keeping it simple."
"One thing that comes to mind is the MQ interface. The last time we tried to use it, it seemed a little clunky."
"It’s a complex product. The initial installation is easy, but implementing various functions is a constant process."
"The reason sometimes it is not stable, we do not have the expertise to write the script."
"Performing a stop/restart of OPS/MVS could be a little smoother. Without special coding, some undesired tasks will be started and some necessary tasks will be stopped if we have to bounce OPS/MVS during the day."
"Because of its age, it's a little bit difficult to modernize some of the integrations and some of the functions."
"It definitely needs more web-based interface, to be more mobile-open. More APIs, more open source to it."
"Scalability is zero. It cannot be scaled because of its age."
"The further expansion of the mainframe teamcenter interface. Also, the web services support is something that I am looking into."
Earn 20 points
Everbridge IT Alerting is ranked 9th in IT Alerting and Incident Management with 22 reviews while OPS/MVS Automation Intelligence is ranked 14th in Event Monitoring. Everbridge IT Alerting is rated 8.8, while OPS/MVS Automation Intelligence is rated 9.4. The top reviewer of Everbridge IT Alerting writes "We have seen substantial savings with its usage as it drives down our MTTR". On the other hand, the top reviewer of OPS/MVS Automation Intelligence writes "The ability to use command rules is great when our operators have repetitive tasks, but we'd like to automate off of different highlighted messages without actually knowing what the message is". Everbridge IT Alerting is most compared with PagerDuty Operations Cloud, ServiceNow, OnSolve Platform for Critical Event Management, xMatters and Opsgenie, whereas OPS/MVS Automation Intelligence is most compared with BMC MainView, IBM Tivoli OMEGAMON, SCOM, BMC TrueSight Operations Management and DX Spectrum.
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