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CA Automic Service Orchestration [EOL] vs CA Process Automation comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

CA Automic Service Orchestr...
Average Rating
10.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
CA Process Automation
Average Rating
8.6
Reviews Sentiment
7.4
Number of Reviews
12
Ranking in other categories
Process Automation (35th)
 

Featured Reviews

it_user895203 - PeerSpot reviewer
Solution Consultant at a tech services company
Provides a reduction of headcount and run through time
From my point of view, we need clearer, more open RPSs. As an example, they need to go forward with risk RPSs. There needs to be features with more direction towards microservices, so we can have more modules which are usable. Over time, the whole Automic engine will be more complex as it is now. It will become harder to operate. Therefore, I don't like to see too many features in one engine, like more modules with options. What I am missing today is robotics. If Automic would like to stay as one of the biggest automation engines on the market, they have to find an option with a robotics solution.
SJ
Automation Solutions Developer at HCL Technologies
Added value to the delivery of services and the customer experience
We design end-to-end automation solutions for repetitive tasks performed by IT support teams This tool is used in my organization for automating IT infrastructure related incidents or service requests.  Built-in operators available for most integrations. Easy to manage. Attended/unattended…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Jobs are planned automatically to eliminate the need to plan them manually. It also saves us effort because there is no need to create job objects manually."
"The product is stable. This is the reason that we are using Automic, in some cases, because of its stability and features."
"It provides a simple reduction of headcount and also a reduction of run through time."
"Overall, the product itself is a 10 out of 10."
"From our clients, "We have reduced headcounts since the beginning by around 30 to 40 percent." and "We are much faster using the service orchestration and saving by a factor of 10 or more."
"If I have a higher workload with smaller machines, it is easy to increase everything."
"For our use it really does very well; it provides us exactly what we need, and it runs with low-resource utilization and moves quickly."
"The benefits are the efficiency we achieve with such a product, as we could automate processes which were done in the past by humans, speeding up the reaction by 10 times and saving us a lot of money."
"It’s a great product, extremely versatile but takes a certain skillset to use and implementation of automation can be time consuming when done properly."
"It has provided ROI by auto-resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
"We took our server provisioning process from about 30 days to about 4 days on the first iteration of implementation."
"The value lies in just being able to automate things such that there's less human interaction and, therefore, more consistency in our automations."
"Technical support is unequivocally excellent; in fact, the best customer service and technical support I’ve experienced during my 12 years in IT."
"Before implementing this product, our Problem and Change Management Processes were very poor, but nowadays, thanks to CA Process Automation (PAM), we no longer have this problem, as we now have all of the processes' rules placed inside of it."
 

Cons

"Technical support was okay. The support needs to improve their knowledge."
"What I am missing today is robotics. If Automic would like to stay as one of the biggest automation engines on the market, they have to find an option with a robotics solution."
"In the last two years or so, Automic has not invested as much in the product as we would have expected."
"CA offers minimal public information pertaining to the performance drain the usage of some objects and operators introduce to processing."
"Better reporting, because we have to true up our licenses every three months because we license on running concurrent processes, so we have to provide a report to CA every three months using their tool -- which never works."
"A lot of times they don't get resolved, but I'm okay with those kind of responses sometimes."
"Make some of the features more open source that way developers can have more flexibility."
"Every so often the service needs to be restarted otherwise it runs slower and slower. I think this may be due to a memory leak."
"The solution engine is in Java. Regardless of developments, the solution will always be limited to what Java offers."
"I'd like to see additional form functionality and having Python as an available common script language."
"It needs auto-triggering of workflows based on machine learning (ML) and artificial intelligence (AI)."
 

Pricing and Cost Advice

"From our clients, "We have reduced headcounts since the beginning by around 30 to 40 percent." and "We are much faster using the service orchestration and saving by a factor of 10 or more.""
"There are a lot of automation savings from any process which is repeatable."
"It has provided ROI by auto resolving incidents or requests in the ITSM queue, improved MTTR and SLA adherence, and added value to the delivery of services and the customer experience."
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Top Industries

By visitors reading reviews
No data available
Outsourcing Company
17%
Manufacturing Company
16%
Construction Company
13%
Financial Services Firm
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
By reviewers
Company SizeCount
Small Business2
Large Enterprise10
 

Also Known As

No data available
CA IT Process Automation Manager
 

Overview

 

Sample Customers

Information Not Available
Unum, HCL Technologies, Logicalis
Find out what your peers are saying about Camunda, BMC, Pega and others in Process Automation. Updated: October 2026.
920,769 professionals have used our research since 2012.