BMC TrueSight vs OPS/MVS Automation Intelligence comparison

BMC Helix and Broadcom are both solutions in the Event Monitoring category. BMC Helix is ranked #7 with an average rating of 8.3, while Broadcom is ranked #13. BMC Helix holds a 7.9% mindshare in EM, compared to Broadcom’s 3.4% mindshare. Additionally, 86% of BMC Helix users are willing to recommend the solution, compared to 96% of Broadcom users who would recommend it.

BMC TrueSight

Read 51 BMC TrueSight reviews

3,120 Views
811 Comparison Views

86% willing to recommend

OPS/MVS Automation Intellig...

Read 27 OPS/MVS Automation Intelligence reviews

535 Views
294 Comparison Views

96% willing to recommend

BMC TrueSight

OPS/MVS Automation Intellig...

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Executive SummaryUpdated on Sep 3, 2025

BMC TrueSight and OPS/MVS Automation Intelligence are competing in the IT operations management space. OPS/MVS Automation Intelligence holds an advantage with a more comprehensive feature set.

Features: BMC TrueSight offers strong event management, predictive analytics, and performance monitoring. OPS/MVS Automation Intelligence provides advanced automation, mainframe integration, and AI-driven insights to effectively manage complex IT environments.

Room for Improvement: BMC TrueSight could enhance its AI capabilities and improve integration with legacy systems. It might also need to streamline its event management further. OPS/MVS Automation Intelligence may benefit from reducing its complexity for new users, improving its synthetic monitoring capabilities, and expanding its cross-platform support.

Ease of Deployment and Customer Service: BMC TrueSight is noted for flexible deployment and reliable support. OPS/MVS Automation Intelligence offers exceptional support and customer service, benefiting users in deployment and ongoing management.

Pricing and ROI: BMC TrueSight is cost-effective with a scalable platform and lower setup costs, delivering solid ROI. OPS/MVS Automation Intelligence, despite higher initial costs, offers long-term benefits and efficiencies through its advanced features, making its value often justify the expense.

To learn more, read our detailed BMC TrueSight vs. OPS/MVS Automation Intelligence Report (Updated: September 2025).

Buyer's Guide

BMC TrueSight vs. OPS/MVS Automation Intelligence

September 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

BMC TrueSight

Ranking in Event Monitoring

7th

Average Rating

8.2

Reviews Sentiment

6.7

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (30th), IT Infrastructure Monitoring (34th), Cloud Monitoring Software (26th), AIOps (5th)

OPS/MVS Automation Intellig...

Ranking in Event Monitoring

13th

Average Rating

9.4

Reviews Sentiment

8.3

Number of Reviews

Ranking in other categories

Mainframe Management (7th)

Mindshare comparison

As of October 2025, in the Event Monitoring category, the mindshare of BMC TrueSight is 7.9%, down from 13.3% compared to the previous year. The mindshare of OPS/MVS Automation Intelligence is 3.4%, up from 2.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Event Monitoring Market Share Distribution
Product	Market Share (%)
BMC TrueSight	7.9%
OPS/MVS Automation Intelligence	3.4%
Other	88.7%

Event Monitoring

Featured Reviews

NikhilKalwint

Technical Specialist at ServiceIO

Has improved monitoring efficiency and supports fast issue resolution through responsive support and reliable automation

I work with BMC TrueSight and have been using it for eight-plus years BMC TrueSight brought a positive impact and benefits to our organization. The customization part is one of the advantages of the product, along with the monitoring capabilities. Automated root cause analysis and predictive…

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Greg Payne

Sr. Analyst/Technology Infrastructure at a energy/utilities company with 1,001-5,000 employees

It automates responses, preventing issues from becoming more severe

I just installed version 12.3, which actually already has a number of new features. It's going to make it easier for some of our new users. I'm old-school, I learned it the old way. I actually want to go back and implement it and start doing things the new way. As I need to train people, it's going to make it easier for them and make the learning curve much shorter. The new release addressed some shortcomings of the product. It was old-school. The learning curve was a little bit long in the beginning, but it's really come a long way.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I believe that the ease of use and UI is great"

"It works irrespective of the operating system we’re running."

"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."

"The most valuable features are the rich reports, high performance, and the look and feel of the WebEx webpage are very good."

"TSOM's ability to consolidate alerts into a single location and provide filtering of alerts is great."

"It is breadth. It covers so many different technologies which can roll up into a single console."

"The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances."

"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."

More BMC TrueSight pros

"The performance of it is beyond exceptional. It is probably one of the best products that I have ever worked with. It is easy to use, comprehensive, and can perform almost any task you need it to."

"Stability is probably the best out-of-the-box. Put it in, set it up, and you leave it alone. It works wonderfully."

"With the automation pieces we can bring this region up or take this region down, and it allows us to always meet our time critical requirements."

"It's a very stable product. I very much like the SSM stuff in it. The rules engine, it's awesome."

"It's very secure, because it's a legacy application."

"OPS/REXX is valuable because it allows us almost unlimited flexibility in automating our system."

"Because we can define complex commands, the training of new operators is quicker. We can also put checks in place, that will prevent user errors."

"It alerts the operators when it is time to repair the communications and the IPLs."

More OPS/MVS Automation Intelligence pros

Cons

"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."

"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."

"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."

"The sizing (which is difficult), the maintenance of it and the upgrade paths. This is a difficult area which is not easy to cover, as every client has a different approach of implementing the product."

"The product must provide more AI capabilities."

"This solution is lacking in application monitoring features. Technical support for this solution also needs improvement, particularly in product knowledge and response time."

"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."

"It's too complex, too many servers are required, there are too many different components in the solution, and a lot of agents are required."

More BMC TrueSight cons

"The further expansion of the mainframe teamcenter interface. Also, the web services support is something that I am looking into."

"It definitely needs more web-based interface, to be more mobile-open. More APIs, more open source to it."

"Because of its age, it's a little bit difficult to modernize some of the integrations and some of the functions."

"It’s a complex product. The initial installation is easy, but implementing various functions is a constant process."

"The reason sometimes it is not stable, we do not have the expertise to write the script."

"Some of the command sequences are too long."

"Performing a stop/restart of OPS/MVS could be a little smoother. Without special coding, some undesired tasks will be started and some necessary tasks will be stopped if we have to bounce OPS/MVS during the day."

"One thing that comes to mind is the MQ interface. The last time we tried to use it, it seemed a little clunky."

More OPS/MVS Automation Intelligence cons

Pricing and Cost Advice

"BMC TrueSight Operations Management is not on the cheaper side, but its pricing is on a case by case basis. Its licensing model is simple and based on the number of devices."

"Though I have no clue about the tool's actual price, I know that it is astronomical."

"The solution is based on endpoints and knowledge models which can be costly."

"They have changed the licensing fees."

"Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."

"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."

"The cost depends on the usage."

"The price of BMC TrueSight Operations Management is very high. If there was more flexibility with the sizing of the licensing it would be helpful, especially during the pandemic. We have wanted to expend but the licensing cost is too high."

More BMC TrueSight pricing and cost advice

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Top Industries

By visitors reading reviews

Financial Services Firm

25%

Computer Software Company

12%

Retailer

Government

Logistics Company

20%

Educational Organization

12%

Computer Software Company

Insurance Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	24
Midsize Enterprise	6
Large Enterprise	24

By reviewers
Company Size	Count
Small Business	1
Large Enterprise	24

Questions from the Community

What do you like most about BMC TrueSight Operations Management?

The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.

See all answers

What is your experience regarding pricing and costs for BMC TrueSight Operations Management?

Though I have no clue about the tool's actual price, I know that it is astronomical.

See all answers

What needs improvement with BMC TrueSight Operations Management?

Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...

See all answers

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Product Reports

Buyer's Guide

BMC TrueSight

October 2025

Download BMC TrueSight product report

Buyer's Guide

OPS/MVS Automation Intelligence

October 2025

Download OPS/MVS Automation Intelligence product report

Also Known As

ProactiveNet, TrueSight Operations Management

CA OPS MVS Event Management and Automation, CA OPS/MVS Event Management and Automation, Unicenter CA-OPS/MVS Event Management and Automation

Overview

BMC TrueSight offers extensive event management and seamless integration, providing comprehensive monitoring across varied infrastructures through its centralized console and Knowledge Modules.

BMC TrueSight delivers robust event management capabilities with seamless integration and comprehensive monitoring of diverse infrastructures. Its single console simplifies management, offering automated triage for standardized alerts, enhancing efficiency. Knowledge Modules support services from hardware to cloud, while proactive monitoring and capacity optimization enhance customization. It efficiently supports mixed environments by providing detailed insights and intelligently routing alerts to reduce noise. While improvements are needed in deployment, integration, AI, automation, reporting, and complexity reduction, it still meets diverse operational needs effectively.

What are BMC TrueSight's key features?

Robust Event Management: Offers efficient handling of events.
Seamless Integration: Integrates easily with existing systems.
Comprehensive Monitoring: Supports hardware to cloud infrastructure.
Centralized Console: Simplifies management processes.
Automated Triage: Standardizes alerts for better efficiency.
Proactive Monitoring: Improves forecasting and issue prevention.
Capacity Optimization: Efficiently manages resources.
Customizability: Tailors to specific service needs.

What benefits and ROI should users seek in BMC TrueSight?

Enhanced Proactive Management: Reduces downtime through efficient monitoring.
Improved Troubleshooting: Provides visibility into systems for quick issue resolution.
Effective Integration: Blends well with other tools and platforms.
Resource Efficiency: Optimizes use of infrastructure and servers.
Global Support: Facilitates operations across sectors worldwide.

BMC TrueSight is widely used in performance and availability monitoring for infrastructure and applications, supporting the monitoring of servers, databases, networks, and IT environments. It is implemented to improve management and reduce downtime, serving needs in data centers and cloud services. Organizations leverage it for event management, comprehensive data center monitoring, and cloud services, using its capabilities for alerting, ticket creation, troubleshooting, and compliance, enhancing operational efficiency globally.

BMC Helix

z/OS, its subsystems, databases, middleware, applications, and software generate thousands of event messages daily. IT professionals need a tool to filter, prioritize, and respond quickly to these events before they impact availability and threaten business processing and associated service level agreements. CA OPS/MVS EMA automates processes, enabling you to resolve problems as they arise. It also automates more routine tasks, simplifying IT management and operations.

Broadcom

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank

Tieto

Buyer's Guide

BMC TrueSight vs. OPS/MVS Automation Intelligence

September 2025

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