BMC TrueSight Operations Management and OpenText Real User Monitoring compete in the tech monitoring sector. BMC TrueSight Operations Management has the upper hand in deployment models and customer service, while OpenText Real User Monitoring is superior in features and ROI.
What features are offered by BMC TrueSight Operations Management in comparison to OpenText Real User Monitoring?BMC TrueSight Operations Management offers comprehensive monitoring capabilities, integration options, and robust deployment models. OpenText Real User Monitoring provides real-time data analysis, easy customization, and valuable real-time capabilities.
What areas of improvement can be found in BMC TrueSight Operations Management in comparison to OpenText Real User Monitoring?BMC TrueSight Operations Management needs better scalability, simplified configuration, and enhanced user documentation. OpenText Real User Monitoring requires improvements in documentation, reporting accuracy, and customer support.
How is the ease of deployment and customer service of BMC TrueSight Operations Management in comparison to OpenText Real User Monitoring?BMC TrueSight Operations Management is praised for its robust deployment options and excellent customer support. OpenText Real User Monitoring is recognized for its straightforward deployment but receives mixed reviews on customer service.
What setup costs and ROI can be seen with BMC TrueSight Operations Management in comparison to OpenText Real User Monitoring?BMC TrueSight Operations Management has competitive setup costs with mixed reviews on ROI. OpenText Real User Monitoring has higher upfront costs but is valued for delivering strong ROI over time.
BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.
BMC TrueSight Operations Management Features
BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:
BMC TrueSight Operations Management Benefits
Some of the benefits of using BMC TrueSight Operations Management include:
Reviews from Real Users
Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.
Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”
An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”
Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.
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