BMC TrueSight Operations Management vs OpenText Operations Bridge comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in Event Monitoring
1st
Ranking in Cloud Monitoring Software
18th
Average Rating
8.2
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (18th), IT Infrastructure Monitoring (22nd), AIOps (9th)
OpenText Operations Bridge
Ranking in Event Monitoring
8th
Ranking in Cloud Monitoring Software
34th
Average Rating
7.8
Number of Reviews
44
Ranking in other categories
IT Operations Analytics (10th)
 

Mindshare comparison

As of July 2024, in the Event Monitoring category, the mindshare of BMC TrueSight Operations Management is 7.0%, down from 18.2% compared to the previous year. The mindshare of OpenText Operations Bridge is 7.5%, down from 7.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
Unique Categories:
Application Performance Monitoring (APM) and Observability
0.7%
IT Infrastructure Monitoring
0.5%
IT Operations Analytics
2.5%
Cloud Monitoring Software
0.4%
 

Featured Reviews

Prajakta Solanke - PeerSpot reviewer
Jan 16, 2023
It improves VM load and has good documentation with easy-to-follow steps on how to set it up, but it has room for improvement in terms of scalability and stability
The stability of BMC TrueSight Operations Management needs improvement. At the moment, that area is pathetic. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure. Though BMC has released some USPs on how and what to monitor, what and what not to alert, and has good specifications, my organization hasn't been happy with BMC TrueSight Operations Management stability. BMC has not been making improvisations on the stability that have made me happy as a customer. I want better reporting capability in the next release of the solution. BMC TrueSight Operations Management, in terms of UI, could be more user-friendly, so this is another improvement I want to see in its next release. I have used other tools which were convenient to use compared to BMC TrueSight Operations Management. I found other solutions, such as AppDynamics and SolarWinds DPA, better than BMC TrueSight Operations Management regarding cases and features.
it_user568125 - PeerSpot reviewer
Dec 20, 2016
You can correlate certain systems with each other along with applications. 3PAR monitoring requires a third-party solution.
I would advise them to check this product out and to have a good look at it because we think it is a valuable system. It is important to keep in mind the amount of work involved in setting it up. It is a lot of work because you need to have your agents installed on your machines, so it takes some time before everything is running like you want it to. For example, we have a license for 4,000 agents now. We use about a 3/4th of that number at the moment. Hence, its installation is intensive but once it is installed, it's fine. There is no out-of-the-box support for HPE products. We have the feeling that it's going a little bit too slow. If they launch a new product, it's always taking some time before we get the connectors for the OpsBridge.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The major advantage of the product is estate management."
"BMC TrueSight Operations Management is easily scalable."
"It is very helpful to be able to apply rule-based routing to alerts."
"The most valuable features of BMC TrueSight Operations Management are the blackouts and event management."
"Using the TrueSight platform we can monitor server performance and notify the customers using the integrated ticketing for events. We can let them know if there are any issues with a server, or application, or database."
"From an administrative standpoint, what stands out in TrueSight is the ability to implement quickly. When they have a requirement to monitor something, we're able to turn that on quickly in their environment. We're able to set up new apps within a day."
"The solution has a very good business event manager tool."
"I believe that the ease of use and UI is great"
"The correlation feature is the most used feature. It allows you to correlate events from different sources and have more meaningful events."
"The most valuable feature is its ability to integrate with everything."
"We use the on-premises version to monitor our systems and manage emails. All our systems use Operations Bridge, especially the critical systems."
"It allows us to build dashboards for individual parts of the business. Our team members appreciate that they can just get a view of their part of the world without having to worry about anyone else's."
"The Performance Manager provides great insight into our systems' performance."
"It's a very good product overall."
"It has the capability to display overall health of the infrastructure and is very useful for executive reports on the health of the infrastructure."
"The broad integration possibilities, I'd say, with any kind of product, are probably the most valuable feature."
 

Cons

"We have a unique use case because BMC typically sells this solution into enterprises that are deploying it within their IT, versus to a managed services provider like us where we're supporting thousands of customers. Multi-tenancy and the scalability have been challenges along the way, as we've grown... If anything could have gone better as we were ramping this up and adding a lot of volume to it, I would say it's the scalability. That would be one thing that could be improved."
"Deployment requires lots of resources (servers). It has too many consoles."
"I would like them to improve the deep-dive details, tracing, and data agents in this product. We have EUEM, an end-user experience monitoring appliance. This one's quicker than the current one, and reporting side and filtration side are very bad. There are many details we look at and explain what we receive information in the current one, but we cannot have historical data like we do with EUEM. We cannot have a powerful point to look for specific traffic from a specific application and a specific browser. We don't have it in the new one. The current BMC also needs to add the thing that control versions."
"The product must provide application or service monitoring features."
"BMC's solutions for cloud monitoring (monitoring of AWS and Azure resources) are very poor in stability and customization."
"I definitely would like to see more improvement in the self-diagnostics. I need to know when anything is not working or collecting, long before our customer finds it."
"The solution should improve predicting events and flaws in service. It also needs to improve integration with other systems."
"We were somewhat limited in TrueSight due to some of the RBAC controls not quite being what we wanted as far as delegating out administrative privileges for implementation. But because we were able to turn requests around pretty well, that burden wasn't too heavy."
"The pricing is a bit expensive for smaller companies."
"I'm not aware of areas that need improvement."
"Our issues are largely support related due to where we are and the knowledge base that we have here. This issue relates both HPE in general and to the technical products."
"I know that in the next version, X1005, they're moving to more graphical overviews, which should help our senior managers."
"In a future release, we would like an improved upgrade process. When you upgrade it now, it first uninstalls everything and then reinstalls all the packages, which means any customization that you've done in the directories on the surface disappears."
"The initial setup is a little bit complex."
"The deployment of agents on new CI should be improved. There should be some kind of automation to directly deploy them from the console. It can maybe have some more AI functions because most of the other tools are going in that direction."
"pology-based event correlation does not work well with NNM events."
 

Pricing and Cost Advice

"It is a large, complex product. So, there is a commitment of manpower to deploy it, as it is not a cheap product."
"It is a relatively inexpensive solution."
"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
"Though I have no clue about the tool's actual price, I know that it is astronomical."
"The solution is based on endpoints and knowledge models which can be costly."
"Other products are more expensive than BMC TrueSight."
"Consider scalability very carefully: how much you want to monitor and what components are very important. Then, depending on these two things, filter out unwanted metrics or attributes. If you do a good job at filtering the data, then your licensing costs will be manageable."
"We pay license fees of between $150 and $200 per asset. There is an enterprise software license fee, and then you pay a percentage for your maintenance, and then Premier Support. For example, if you buy a two-year license for the product, then the maintenance fee is added to that for two years at X percent a year. Then there's a small fee on top of that for Premier Support..."
"Setup costs can be high depending on the partner, but it is worth it."
"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."
"It is competitive."
"The cost is very high."
"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."
"The licensing cost for this solution is approximately $1,000 USD."
"Pricing is very flexible and depends on the modules selected as per the requirement."
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Top Industries

By visitors reading reviews
Financial Services Firm
22%
Computer Software Company
13%
Government
8%
Manufacturing Company
7%
Manufacturing Company
21%
Financial Services Firm
19%
Computer Software Company
10%
Government
10%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
What is your experience regarding pricing and costs for Micro Focus Operations Bridge?
The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices a...
 

Also Known As

ProactiveNet, TrueSight Operations Management
Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics
 

Learn More

 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
GE Money Bank, Bank AlJazira, Tech Mahindra
Find out what your peers are saying about BMC TrueSight Operations Management vs. OpenText Operations Bridge and other solutions. Updated: July 2024.
793,295 professionals have used our research since 2012.