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BMC TrueSight Operations Management vs OpenText AI Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 19, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

BMC TrueSight Operations Ma...
Ranking in Event Monitoring
2nd
Ranking in Cloud Monitoring Software
19th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
50
Ranking in other categories
Application Performance Monitoring (APM) and Observability (23rd), IT Infrastructure Monitoring (28th), AIOps (13th)
OpenText AI Operations Mana...
Ranking in Event Monitoring
8th
Ranking in Cloud Monitoring Software
29th
Average Rating
7.8
Reviews Sentiment
6.4
Number of Reviews
48
Ranking in other categories
IT Operations Analytics (12th)
 

Mindshare comparison

As of July 2025, in the Event Monitoring category, the mindshare of BMC TrueSight Operations Management is 9.0%, down from 15.2% compared to the previous year. The mindshare of OpenText AI Operations Management is 6.7%, up from 5.7% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Event Monitoring
 

Featured Reviews

Ayobanji Iluyomade - PeerSpot reviewer
The solution is stable and can be used for monitoring and managing events, but it does not provide application or service monitoring features
We are moving from basic monitoring to AIOps, where we can do things like self-healing. We also want to create dashboards for IT and business users to show the status of their services. We have done a couple of demos. I recommend the solution to others. Overall, I rate the product a seven out of ten.
Ahmed Salman - PeerSpot reviewer
Powerful data integration, comprehensive automation, and hybrid compatibility
The data lake is a very powerful feature within OpenText Operations Bridge. It can integrate with any BI tool to collect AI data and perform a variety of functions. It offers hybrid compatibility and supports desktop application customization and cloud integration. Another essential capability is server automation, which became significantly easier with the software appliance for deployment. This solution also provides role-based access that enhances data privacy and security.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I use the solution to monitor servers, databases, Windows, Linux, and web services."
"It is very helpful to be able to apply rule-based routing to alerts."
"It allows our operations team to have one single application to reference when investigating issues in our environment."
"It works irrespective of the operating system we’re running."
"The most valuable feature of BMC TrueSight Operations Management is the dashboard presentation server."
"It is breadth. It covers so many different technologies which can roll up into a single console."
"BMC TrueSight Operations Management is easily scalable."
"Intelligent solution with a proactive monitoring feature and consolidated dashboard that's stable and easy to scale."
"It's a very good product overall."
"The broad integration possibilities, I'd say, with any kind of product, are probably the most valuable feature."
"The most valuable feature is its ability to integrate with everything."
"The preloaded rules and ways to monitor your systems are a must."
"The most valuable aspect of Operations Bridge for us is its integration capabilities."
"The correlation feature is the most used feature. It allows you to correlate events from different sources and have more meaningful events."
"From our monitoring perspective or from a visibility perspective, HPE UCMDB is a must have. It's an amazing piece of software."
"The integration with the ticketing tool makes sure that there is a record for every issue."
 

Cons

"More modules for less popular applications and better documentation."
"Cost is an issue with BMC TrueSight Operations Management."
"The stability of BMC TrueSight Operations Management needs improvement. My organization's infrastructure is vast and implemented based on BMC recommendations, but the solution needs to be optimized for large-capacity infrastructure."
"The UI for the end users could be improved and more flexible than it is now."
"I think the ease of deployment needs to be looked at. It would be great if the deployment was faster and easier."
"I would like to see a little more out-of-the-box event correlation and expanded AIOps type capabilities. Where you can train your artificial intelligence operations to be able to memorize an issue once you encounter one scenario, so if you encounter that same problem, you can get to the root cause very quickly."
"The dashboards are not good. We have a limited dashboard, and if we want better dashboards, we need to use other solutions like Grafana because the TrueSight dashboards are not good."
"In our company, we faced some issues with the solution’s application endpoint, IP, and the physical location of the transactions."
"What needs improvement in Micro Focus Operations Bridge is its resource heaviness because you need many resources to deploy and support it. It's a good solution for larger organizations, but for small businesses, not so much."
"The service takes a very long time to start and it requires a lot of resources."
"We need improvements in delivering quality reports from OBM and in integrating Operations Bridge with other components like UCMDB for asset discovery."
"The initial setup of this tool is complex for people who lack experience with it."
"Reporting has to be tackled a bit more. Conceptually, it is there and conceptually it is amazing, but somehow the module itself is suffering."
"The initial setup is a little bit complex."
"Remove the dependency of Java technology. This is a feature used for admin purposes to update the modeling."
"The pricing could be improved."
 

Pricing and Cost Advice

"Annual licensing amount depends on the customers requirements. Support is an additional fee and there are options for three and five year support."
"Use conservative figures. In terms of hardware, monitored servers and also effort. The product is not cheap. But as with other products, you get what you pay for."
"The cost depends on the usage."
"They have changed the licensing fees."
"We did a five-year, multimillion dollar deal."
"The tool is moderately expensive."
"There is a big upfront cost when you buy the license, then there is annual maintenance. We look at, if I bought a license and paid for maintenance for five years, then average it out, what would be my monthly cost. We have had some of the competing tools come in around four dollars. This is coming in as a premium, which is why I don't have it deployed as I would like it. Therefore, we're in negotiations right now. If I can get it down to the four dollar range, I will triple my deployment in a year and a half."
"It is a relatively inexpensive solution."
"The cost is very high."
"As OpsBridge is a suite of products bundled together, you may find yourself paying for software functionality that you don't actually use, e.g. Real User Monitor (RUM)."
"The licensing model for Micro Focus Operations Bridge is unit-based so it can be one device or ten devices depending on your situation or model. Cost-wise, it's much more if you have more devices and features such as infrastructure monitoring, analytic dashboard, and business dashboard in your model."
"The licensing cost for this solution is approximately $1,000 USD."
"Pricing is very flexible and depends on the modules selected as per the requirement."
"It is competitive."
"Setup costs can be high depending on the partner, but it is worth it."
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Top Industries

By visitors reading reviews
Financial Services Firm
26%
Computer Software Company
15%
Manufacturing Company
6%
Government
5%
Financial Services Firm
17%
Manufacturing Company
10%
Computer Software Company
10%
Non Profit
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about BMC TrueSight Operations Management?
The solution provides visibility to our infrastructure, how it is, the resources we are monitoring, and quick updates when it has any problems. We have integrated it with ServiceNow to open instances.
What is your experience regarding pricing and costs for BMC TrueSight Operations Management?
Though I have no clue about the tool's actual price, I know that it is astronomical.
What needs improvement with BMC TrueSight Operations Management?
Cost is an issue with BMC TrueSight Operations Management. Though I am not responsible for the budget, I know that it is an expensive tool set when used only for event management. The tool's issue ...
What is your experience regarding pricing and costs for Micro Focus Operations Bridge?
From a cost perspective, OpenText Operations Bridge is cost-effective as it saves us man hours. What used to be done manually by a person is now done automatically. With its automation capabilities...
What needs improvement with Micro Focus Operations Bridge?
The only aspect I find lacking in OpenText Operations Bridge is more aesthetic. The dashboards from OpenText Operations Bridge, when compared to those from Splunk, are less visually appealing. Splu...
What is your primary use case for Micro Focus Operations Bridge?
We use OpenText Operations Bridge ( /products/opentext-operations-bridge-reviews ) more from an event correlation perspective. We do not use it for pure monitoring since we have other monitoring to...
 

Also Known As

ProactiveNet, TrueSight Operations Management
Micro Focus Operations Bridge, Operations Bridge Manager, Micro Focus Operations Analytics
 

Overview

 

Sample Customers

Ensono, Transamerica, Boston Scientific, Park Place Technologies, inContact, TD Ameritrade, PNC Bank
GE Money Bank, Bank AlJazira, Tech Mahindra
Find out what your peers are saying about BMC TrueSight Operations Management vs. OpenText AI Operations Management and other solutions. Updated: July 2025.
861,524 professionals have used our research since 2012.