BMC TrueSight Operations Management and IBM Tivoli NetCool OMNIbus are significant competitors in the IT operations management domain. TrueSight has the upper hand in comprehensive infrastructure coverage and integration, while NetCool excels at event management and network services precision.
Features: TrueSight offers a holistic monitoring approach with capabilities in event management, seamless tool integration, and extensive infrastructure coverage. It excels in consolidating alerts, offers tailored knowledge modules, and facilitates automated triage and root cause analysis. NetCool is noted for its strong event correlation, support for legacy network protocols, and robust monitoring for complex network infrastructures.
Room for Improvement: Users suggest improvements in TrueSight's cloud monitoring stability, reporting capabilities, and ease of deployment, noting challenges in scaling and integration for larger environments. NetCool would benefit from an enhanced user interface, more straightforward integrations, and a simplified licensing model, alongside enhanced cloud capabilities and reduced complexity.
Ease of Deployment and Customer Service: Both products are typically deployed on-premises. TrueSight users report mixed experiences with technical support, appreciating issue resolution efforts but experiencing slower response times. NetCool's support is deemed average, with room for improved response consistency across support levels.
Pricing and ROI: Neither product is economical, with both featuring complex licensing models. TrueSight's pricing is transparent but marked by high initial costs and maintenance fees. NetCool is considered costly due to separate licensing for each component and high support costs. ROI for both is driven more by operational efficiencies and reduced manual efforts than direct cost savings.
BMC TrueSight Operations Management is a solution that delivers end-to-end performance monitoring and event management. It does so by using machine learning, analytics, and AIOps to identify, analyze, and resolve application and infrastructure problems quickly. BMC TrueSight Operations Management also offers automated remediation and ticketing.
BMC TrueSight Operations Management Features
BMC TrueSight Operations Management has many valuable key features. Some of the most useful ones include:
BMC TrueSight Operations Management Benefits
Some of the benefits of using BMC TrueSight Operations Management include:
Reviews from Real Users
Below are some reviews and helpful feedback written by BMC TrueSight Operations Management users.
Mudassir A., Sr. Technical Consultant at a tech services company, says, "The event management part of TrueSight Operations Management, in my experience, is probably the best in the market. You have endless flexibility. You can build your own rules, you have the MRL language, and you can implement any kind of logic on the alerts. It may be correlation, abstraction, or executing something as a result of the alerts. You have almost the whole range of options available for event management using the available customization."
A General Manager - Sales at a tech services company explains, “There are many features that are most valuable in BMC TrueSight Operations Management. First, its proactive monitoring feature is highly developed. BMC TrueSight Operations Management is an intelligent tool that's able to understand day-to-day operations and consistently gives alerts. The alerts are not automatic for some activities, e.g. some alerts are given monthly, while some are given more frequently. The consolidated dashboard where you can enjoy a single pane of glass to look at the full infrastructure from the servers to the VMs, to the clouds, to the application, to the database, to the network devices, including having a topology, and having a tendency map of the topology of key offerings, is also a valuable feature of this solution.”
An Information Systems Computer System Controller at an insurance company states, “The business event manager tool that consolidates detailed information from a single instance of equipment is the most valuable thing for me. It provides support for the business tools and the IT services which come from several systems.”
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