We performed a comparison between BMC Remedyforce [EOL] and Serviceaide ChangeGear based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."BMC Remedyforce is a good tracking service in general."
"The record linking shows us all of the changes that were implemented during that release, what clients were affected, related incidents and problem records, and important documentation that occurred along the way."
"ITIL best practices and smart practices are efficient in calculating the performance of services provided."
"An inexpensive solution that is easy to set up and use without much support."
"The solution is very good at integrating systems."
"The feature that we like best is the stability of the product."
"Remedyforce has greatly improved our company's ability to accurately track and create new records."
"The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips."
"The solution is a highly mature product. Because of this, it can stand up to any other product on the market."
"It's not user-friendly. Everything is overly complicated. Even for the simplest of tasks, a user will waste time. It requires a lot of clicks and a lot of steps. Often we will have to do the same thing two or three times. It's really bad."
"The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution."
"My team finds the search options and the user interface to be really cumbersome."
"The look and feel is very dated."
"They need to include more high-end technology, different languages, the kinds of things not yet included in the product."
"The ease of customization needs improvement."
"The solution's technical support is in need of a lot of improvement."
"Improve the out-of-the-box ITIL compliance, which would be great for new customers."
"The solution needs to improve its reporting features. The user interface needs a lot of improvements."
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while Serviceaide ChangeGear is ranked 31st in Help Desk Software. BMC Remedyforce [EOL] is rated 7.8, while Serviceaide ChangeGear is rated 7.6. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of Serviceaide ChangeGear writes "Reduced the Service Desk effectiveness compared to the product we were using". BMC Remedyforce [EOL] is most compared with , whereas Serviceaide ChangeGear is most compared with ServiceNow and Zoho Desk.
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