We performed a comparison between BMC Remedyforce [EOL] and Clarity SM based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."The reporting is very good and you can do incident matching."
"Our staff is able to quickly jump into Remedyforce and understand the tool with minimal training."
"Remedyforce replaced all our legacy applications globally. This enabled us to move tickets and requests to other regions easily."
"The solution is very flexible."
"ITIL best practices and smart practices are efficient in calculating the performance of services provided."
"The stability is good. There are no bugs."
"Remedyforce has greatly improved our company's ability to accurately track and create new records."
"The knowledge base is the solution's most valuable aspect. All of the knowledge we need is right at our fingertips."
"Scalability is very good. We have scaled to more users and more functionality."
"The most valuable features are the requests and incident tracking."
"There is a lot of flexibility in the system. There has not yet been a case where we've had people come to us and say, "Hey, can you guys do this?" and we can't. Some of it is obviously a little bit more complicated at times, but the flexibility in the system provides a lot."
"We centralized our knowledge from various sources into one source of truth that is continually updated."
"Logging every action in Service Desk Manager (SDM)."
"Time sheets are a powerful tool."
"Modules of integrated ITIL managers."
"The value for the clients is that you can save information in the application and get reports with that information."
"The solution's business workforce should be much more capable of drag and drop functionality. The solution could be kind-of UI based rather than still being coding based. You still need an administrator profile, and you'll have to code things if you want to use the solution."
"The setup was somewhat complex as it seemed there were three ways to do the same thing."
"The ease of customization needs improvement."
"As we added more custom configuration, we started running into SOQL errors, which could not be resolved yet."
"It's hard to find information about the solution online. We'll sometimes use the internet to look for technical answers, and we won't be able to find it."
"The customer service management (CSM) features are in need of improvement."
"There should be some tool to move SRD and SLA from the sandbox to production."
"Improve the out-of-the-box ITIL compliance, which would be great for new customers."
"There are some issues regarding the knowledge base and the configuration manager."
"We would like the CMDB to be populated automatically. At the moment, everything is manually created."
"The CA products integrate well together but I would like to see better integration with third-party solutions."
"Compared to some of the other products, I think we are bit behind."
"It doesn't yet have the ability to integrate with other products."
"The upgrade was pretty complex."
"We talk a lot about the idea that Service Desk Manager should be more "service" oriented, not just ticket oriented."
"Nowadays every person is used to an interface that is more user-friendly and this one is not so user-friendly maybe due to the fact that, if you need to let people customize everything, sometimes you lose out on a clean user experience."
Earn 20 points
BMC Remedyforce [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software with 15 reviews while Clarity SM is ranked 23rd in Help Desk Software with 107 reviews. BMC Remedyforce [EOL] is rated 7.8, while Clarity SM is rated 7.8. The top reviewer of BMC Remedyforce [EOL] writes "A solid, reasonably-priced service management solution for small to mid-sized businesses". On the other hand, the top reviewer of Clarity SM writes "Quite good back-end architecture for end users but the API is very, very bad". BMC Remedyforce [EOL] is most compared with , whereas Clarity SM is most compared with ServiceNow, JIRA Service Management, BeyondTrust Remote Support, OpenText Service Management Automation X (SMAX) and IBM Maximo.
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